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Business Profile

Gift Cards

GiftRocket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a gift card from giftrocket for $25 from a friend for Christmas 2024. Upon trying to redeem it over the last few days, firstly we noticed that they have shut down but state they will honor all redemptions indefinitely into the future. We placed our gift code into their website at ********************************************************* and it returns an error saying it is invalid and to enter the 9 digit gift code. Unfortunately, what came printed on the gift card is a 12 digit gift code. An email to their ********************************** has gone unanswered.

    Business Response

    Date: 05/01/2025

    Please see the attached response. 

    Customer Answer

    Date: 05/01/2025

     
    Complaint: 23268072

    I am rejecting this response because:  While the email to ********************************** was sent from a different email address then the one that the complaint was filed under, it was never responded to.  I have forwarded the original email under the email address that ***** *******, director of support was searching so they have it under the email they searched as listed in their response.  It doesn't change the fact of the original issue that the code is invalid because the website is asking for a 9 digit gift code and the one on the printed card attached is 12 digits long and is not redeemable.  I still need to either make the gift card valid or send me the $25 it was purchased for.

    Sincerely,

    ****** *****

    Business Response

    Date: 05/05/2025

    Please see the attached response. 

    Customer Answer

    Date: 05/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad purchased a gift card for me for Christmas from this company, Gift Rocket. . I went to redeem it, and was told it was successful and I chose to have it sent to my Venmo account. I received a confirmation that said it would be sent that day. Several hours later, it still had not been sent. I was getting concerned, because I looked up reviews on that company and saw several complaints of people not getting their money recently. I also saw on the companys website that they were no longer selling gift cards but were still honoring them. I received an email later on the same day stating that the gift had been cancelled with no explanation. I contacted my dad that purchased the card and he said he was going to look into it further and file a dispute with his credit card company if he didnt get refunded. This is ridiculous and this company is taking money from people with no explanation as to why.

    Business Response

    Date: 01/14/2025

    Please see the attached response. 

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card of $100 under a sister company of this one (GiftRocket) on 12/22/24. Now that website that **** **** owns states they've closed there business as of 1/1/25 and we have not been able to redeem the giftcard money!! Tremendous is **** ****** new scam business so I'm filing the complaint under it to report the **** and hope to get my money back!!!Order Confirmation: 0384Z3T9KV7GD32I90XG Gift tracker: #W814ADGVI5QOJJ3KVIFT

    Business Response

    Date: 01/06/2025

    Please see the attached response. 

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift card through Gift Rocket this December and when I went to redeem it as a Venmo transfer online at **************************, per the instructions, I was never sent the money to my Venmo account. I never received an email or a text either, even after entering my information. I want to make sure the gifter did not lose out on their money they spent on this.

    Business Response

    Date: 01/06/2025

    Please see the attached response. 

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giftrocket (**************************) is scheduled to close for business permanently as of Jan 1st 2025. Purchased a gift card electronically on Dec 28th and they did not notify me at the time they will no longer be in business. Shifted the money to ****** as an option since the vendor was not accepting their electronic gift card. Received an email stating the money would transfer. 48 hours later and the money is not there. Nobody is in the office handling phone calls anymore and they are not responding to emails.

    Business Response

    Date: 01/01/2025

    Please see the attached response. 

  • Initial Complaint

    Date:12/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I received a gift rocket a while back and couldn't redeem it then... Forgot all about it and found it in my email and tried to redeem it and gave me issues... It went thru every screen til the end... I WANT MY MONEY.

    Business Response

    Date: 01/01/2025

    Please see the attached response. 

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an electronic gift card from GiftRocket. I chose to have the funds sent to my Venmo. I did not receive the funds even though they said that I did. This seems to be a problem that has happened to many people.

    Business Response

    Date: 01/01/2025

    Please see the attached response. 

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a gift card from gift rocket on November 26. I immediately canceled it within 48 hours. I have an email from the company telling me that the card was successfully canceled and that I would be reimbursed within 7 to 10 days as of today, December 23, 2024 we have not received a refund. We have been trying to contact the company via email and phone to no avail. The cost of the card was $150 plus they charged us a fee of $9.50 representing a service fee now we are out of this money and the gift card was canceled by them since they were going to give us back our money Our order number is UVTXMSC one JAKDZ5Y3KKOC. We need the better business to get in touch with them to have this resolved

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husbands grandmother ************************* purchased a gift card for him and I as a gift for our wedding. The printout gift card that was given to us says it must be redeemed online at giftrocket.com/gift and to enter the code on the paper. I did that and chose to redeem the $75 via Venmo transfer. I entered my email and phone number for my Venmo account and the next **** said that the transaction would be completed immediately and that I would get a confirmation email. I still havent gotten an email confirmation or anything transferred to my Venmo account. Im worried that this business has scammed my grandmother-in-law.

    Business Response

    Date: 08/30/2024

    Please see the attached response. 

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our daughter purchased 4/23 this for us as a Christmas gift and my husband and I tried to use the gift rocket gift this past weekend and the venue that we were at, that my daughter purchased to use it at, well they are not affiliated with gift rocket whatsoever. Im sure that they have reached out to gift rocket as well as they said that they were going to because when their head management went to purchase a card, found that they would have been able to as well. AmeriStar is not affiliated with this company whatsoever. This was a $150 purchase with $9.50 added fee and I would like either myself or my daughter to get their money back for this. I have proof of purchase as well as the account tracking number! Giftrocket left a voicemail for me and gave me a fake number that was actually a real estate company that had been in business for 46 years and knew nothing about this gift rocket. Help please!

    Business Response

    Date: 08/19/2024

    Please see the attached response. 

GiftRocket is NOT a BBB Accredited Business.

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