Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare had an add for 125$ **** gift card if you referrer a friend, which I did. That friend made a new account and they were suppose to also get 125$ **** gift card. They're saying I didn't qualify and my friend didn't anymore because the referred person already had an account, which is not true because he made a new account with a certain email and if that email already had an account in their system, it wouldn't have let us make a new account with that email.

  Business Response

  Date: 04/02/2025

  Thank you for bringing your concern to our attention. Weve reviewed both your Better Business Bureau (BBB) complaint and the chat transcript between you and our support team.
  
  At Opencare, we deeply value referrals and do our best to ensure a fair experience for all participants. Our referral program is governed by clear terms and conditions, which state that to qualify for the referral reward, the referred individual must be entirely new to Opencare and must not have previously created an account or booked an appointment.
  
  In this case, our system identified that the person you referred had previously created an Opencare account under a different email address. Although a new account was later created using your referral link, both accounts were linked to the same individual through matching personal information, including phone number and name, which indicates prior use of our platform.
  
  Unfortunately, this disqualifies the referral from eligibility, as the individual was not a first-time Opencare user. This rule is in place to protect the integrity of our referral program and ensure fair access for all users.
  We also want to acknowledge the language and behavior exhibited during your support interaction. While we strive to offer help in every situation, we are committed to maintaining a safe and respectful environment for our support team.
  Due to the extreme profanity and inappropriate remarks directed at our staff, we were unable to continue the conversation.
  
  If the referred individual would like to reach out to us directly, we would be happy to assist them
  
  Sincerely,
  
  The Opencare Team
  

• Initial Complaint

  Date:11/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely hard for them to honor the prepaid card, will share with as many people as possible for their whole scam. Booked appointment using Opencare and after initial consultation visit and a cleaning visit with the dental office, I contacted opencare with receipts insurance claim details. After two weeks of processing, they have been contacting me multiple times for more information. Such a scam and disgrace business

  Business Response

  Date: 11/29/2024

  Thank you for sharing your concerns. At Opencare, we aim to make the rewards process as straightforward as possible while ensuring compliance with our terms and conditions.
  
  The eligibility criteria for our gift card rewards, including the completion of a New Patient Exam and another service such as a cleaning, are clearly outlined prior to booking an appointment. These terms help us maintain the integrity and legality of the program, ensuring a fair experience for all participants.
  
  I understand that the back-and-forth communication may have caused frustration. While I regret any inconvenience, our team requested additional documentation to verify the services provided during your visits as part of our validation process. This step is necessary to ensure the programs compliance and protect its integrity. We appreciate your cooperation in providing the needed receipts and statements.
  
  Regarding your reference to a scam, we can assure you that Opencare operates with transparency and integrity. We are committed to providing a trusted platform for patients and dental practices alike.
  Upon review we can see that your gift card reward has been successfully processed and sent to your registered email address. If you havent received the email, please check your spam or junk folder. Should there still be an issue, our team is available to assist further.
  
  We regret any inconvenience caused during this process and thank you for your patience and understanding. If you have additional concerns or need clarification, please dont hesitate to reach out to our support team.

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive $150.00 gift card for Whole Foods for services I had a dental office

  Business Response

  Date: 10/21/2024

  Hello ******,
  
  Thank you for reaching out and sharing your concerns. I understand your frustration regarding the status of your rewards claim, and I want to assure you that weve been working diligently with you and your dental provider to resolve the matter.
  
  As outlined in our communication with you, the submissions we received, including the treatment plan and later receipt for a tooth extraction, did not meet the eligibility criteria for the Opencare gift card rewards program which are outlined before booking. 
  
  As mentioned, we have been awaiting the complete and final documentation that includes your insurance Explanation of Benefits or a detailed itemized receipt that matches the eligibility criteria for the reward. We are also still waiting on confirmation from the dental practice regarding the services rendered.
  
  Best regards,
  
  Opencare Support

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare offered me a prepaid **** card worth $150 for booking *** attending one of their participating dentists, so I followed the directions to a T found a dentist on their site booked it through the site was called by the dentist to confirm the appointment. Then after going to the appointment and when I tried sending the receipt in they had incorrect dentists listed. One I had never heard of nor contacted so I was unable to submit my receipt to collect my $150 prepaid **** *** after contacting them and week's worth of back and forth emails they said I booked the appointment over the phone and not through the app which is absolutely false. I would have never even known about this dentist if it wasn't for their site putting me in contact with them and they are refusing to give me my reward which I unacceptable and I didn't know where else to turn because they refuse to hear me out about what truly happened. I don't think it's fair for businesses to act this way and don't want any other people to have this experience so any and all help you can provide would be greatly appreciated thank you.

  Business Response

  Date: 09/23/2024

  We appreciate your feedback. We understand how frustrating this situation must have been for you, and we would like to clarify the issue regarding your eligibility for our reward.
  
  Our records, along with confirmation from the dental provider, show that the appointment was booked directly over the phone rather than through our platform. As stated in our Terms & Conditions and Offer Eligibility, to qualify for the reward, appointments must be booked via the Opencare platform. This is crucial to ensure the integrity of the reward program for both dentist and patient users.
  
  We sincerely apologize for any confusion this may have caused and for the back-and-forth communication.We always aim to ensure clear and transparent communication, which is why we highlight the reward eligibility requirements on our site before you book your appointment.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22320981
  
  I am rejecting this response because:
  After rebooking the appointment it didn't update on my account so I immediately emailed support to let them know and they acknowledged that fact
  Sincerely,
  
  **** ******

  Business Response

  Date: 09/24/2024

  We understand your concerns and would like to clarify our position.
  
  As stated in our original response, the reward program requires that all appointments must be booked directly through the Opencare platform to qualify, without exception. This is a key eligibility requirement, which is clearly highlighted before booking to ensure transparency.
  
  While we sincerely apologize for any inconvenience, we must adhere to these guidelines to maintain the integrity of our reward program. Unfortunately, appointments booked outside of the Opencare platform do not meet the requirements for the reward.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22320981
  
  I am rejecting this response because: I did book the appointment through opencare I even got confirmation from the dentist they insist told them I booked over the phone that when they realized they couldn't locate my opencare booking they reached out to you to find out what the problem was but haven't heard back from you. Which is weird considering you insist they told you I booked over the phone. You guys are nothing but dishonest thieves and crooks.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a dental appointment through the Opencare website. I noticed that they offered a $50 **** card to anyone who made an appointment through their website. I filled out the form on their website to make a claim and supplied all of the requested info. I also attached the receipt that I received from the dental office. They replied with an email requesting a lengthy list of information before honoring their offer. In my view they're making deceptive claims on their website.

  Business Response

  Date: 08/06/2024

  Hi *****,
  
  We want to clarify that our intention is not to make the claim process difficult or deceptive. Our terms and conditions clearly outline the requirements needed to verify the completion of a dental appointment made through our website. This verification process is essential to ensure the integrity of our promotional offers.
  
  When you submitted your initial claim, we requested additional information such as a statement of services rendered, a billing statement, or an insurance claim statement/Explanation of Benefits (EOB). These documents are necessary for us to validate that the appointment occurred as per the offer terms. This can still be obtained by requesting it from the dentist office so we can fulfill the offer.
  
  We regret any inconvenience this may have caused and appreciate your understanding of our need for this information to process your claim. Our goal is to provide a fair and transparent process for all users.
  
  Regards,
  
  Opencare Support

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22091794
  
  I am rejecting this response because: You have a copy of the receipt from the dental office. Moreover, you have the phone number for the dental office. You can spend hours doing verification if you want.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/09/2024

  Hi *****,
  
  As mentioned, a non-detailed **** receipt does not provide the necessary details we need to process your request and prevent fraudulent claims. Our partner dental practices are quite happy to provide the required documents, so you can easily obtain a statement of services, billing statement, or an Explanation of Benefits (EOB) from your dental office to proceed.
  
  Without them, we cannot legally process the offer.
  
  Best regards,
  Opencare Support

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22091794
  
  I am rejecting this response because: The receipt is proof the claim isn't fraudulent. The business added burdensome steps that they neglect to disclose until after a claim was submitted. That's clearly a less than honest business practice. This business has made it very clear that they're not going to put forth any effort to resolve this issue in a fair and just manner. Moreover, they have also demonstrated that they refuse to admit that they added terms that were not disclosed in advance.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw Instagram ads from Opencare advertising their easy-to-use platform that can seamlessly match me with IN-NETWORK dentists. I hate booking health stuff and happily tried them out. I went through the process and booked a dentist appointment. There was nothing throughout the process to make me doubt that the website didn't work as claimed--no one flagged to me anything about insurance. However, I found out through my insurance afterwards that the dentist was in fact, out of network. I have Delta Dental PPO and Opencare matched me with Delta Dental Premier. This cost me $200+ out of pocket. I tested the website again and have a screen recording showing that they have faulty software: it erroneously matched me with the out of network dentist, claiming she's in network. I told Opencare about this and asked them to rectify, but they want to offer me a $50 giftcard. This is not acceptable. They need to negotiate with the dentist directly if needed, and if not, they should pay the difference.

  Business Response

  Date: 06/27/2024

  Thank you for bringing this issue to our attention. We deeply apologize for the inconvenience and frustration you experienced due to the incorrect insurance information provided.
  
  At Opencare, we strive to ensure that our platform accurately matches patients with in-network providers. However, the responsibility for verifying insurance coverage ultimately lies with the dental practices. Insurance coverage varies for all practices, so they inform us of the insurance networks they accept, and we rely on this information to make our matches. Unfortunately, in this instance, there was a discrepancy, and we sincerely regret the impact it had on you.
  
  We understand that our compensation offer did not meet your expectations. We have taken steps to address this issue with the dental practice involved and to prevent such errors in the future. We recommend contacting the practice directly to discuss any additional compensation or rectification, as they are the ones who provided the inaccurate information regarding their network status and did not properly verify your insurance coverage at the time of booking.
  
  Again, we apologize for the inconvenience and appreciate your patience as we work to improve our system and prevent similar issues from occurring. If you have any further concerns or need additional assistance, please do not hesitate to reach out to us.
  
  Thank you for your understanding.

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opencare dental advertises 24 hour emergency dental care that is not able to offer it requires an extensive survey only to tell customers it cannot use msp coverage

  Business Response

  Date: 03/11/2024

  We appreciate the opportunity to respond to the concerns raised and deeply regret any misunderstanding or inconvenience experienced. Opencare is committed to connecting patients with highly-rated dental practices that meet their specific needs, emphasizing the ease of access to quality dental care.
  
  We would like to clarify that Opencare does not advertise 24-hour emergency dental services. Our platform serves as a marketplace designed to help patients find and book appointments with top-rated dentists. We understand the urgency that comes with dental emergencies and strive to support our users in finding prompt care, but the availability of immediate or emergency services is determined by the individual dental practices listed on our platform.
  
  Regarding the mention of an extensive survey and MSP coverage, our questionnaire is crafted to accurately match patients with dentists that cater to their needs, including location, service required, and insurance acceptance. However, it's important to note that coverage and acceptance of any insurance plan are subject to the policies of the individual dental practices.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking a new provider for dental care, I was enticed by Opecares offer of a $100 **** to book an appointment with one of their providers and provide a review of the selected provider after the appointment. I was matched with ******************************* and proceed to book an appointment with the provider October 20, 2022. I reached out to Opencare via email on March 23, 2023 with the request to replace my positive review with a negative review (which I provided) and to consider removing ******************** from the platform. As of today (October 23, 2023) my positive review is still posted on the Opencare website and ******************** is still a five-star provider in their network (link to view provider profile here and reviews here; my review is the review posted October 21st, 2022). I have attached my email correspondence for your reviewal, if and as desired.Opencares continued use of my incentivized quick review and unwillingness to post my updated patient experience is deceptive and manipulative. I have also reached out to my primary dental insurance provider, Delta Dental, which recommended me to the ***********************, where I have an open case [*************] against ********************: my teeth have been damaged due to this provider's inappropriate treatment advice and the stress as well as paperwork resulting from this ordeal has been difficult for me. Ultimately, Opencares behavior with respect to my case has been categorically unacceptable.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appt through opencare after receiving an email offer of $100 gift card for both parties upon scheduling and visiting a dentist in network (opencares website). I proceeded to do so for my daughter and inputted her Info at the time of scheduling, on opencares server. I submitted the itemized receipt to the business only to be informed AFTER following the referral instructions that the offer is not valid for patients under 18. This was not relayed prior to accepting the invite from opencare nor while inputting the identifying into into the database. This UNETHICAL organizational practice is extremely misleading and potentially fraudulent since it secures business for their in-network dentists as well as profit for themselves, but withholds prudent benefits from the patient, likely strategically. I would not have attended this dentist without that promise from opencare. This company is heavily based on referrals and is potentially misleading thousands of patients for their own gain. I would like help with getting them to honor the promise of both gift cards to me and ultimately refine their way of informing clientele of guideline prior to accepting the invite, not after. Thats very sinister and reaks of profiting from a significant power differential. Corporal bullying at its finest.

  Business Response

  Date: 03/07/2023

  Hello,
  
  We're sorry to hear that your expectations weren't met when booking a dental appointment through the Opecare website. We understand that the promotion was a part of the motivation, on top of finding a highly rated dentist in your area.
   
  The appointment in question was not eligible for the promotion, due to the patient being under the age of 18. The Terms and Conditions of the Opencare Rewards Program are outlined at the start, and after, the booking process (in several places). The attached screenshot highlights the eligibility requirements and the one specific to your circumstance. 
  
  Again, we appreciate your feedback and we're sorry for your experience, as it is not typical of the tens of thousands of patients that use our curated network of top-rated dentists - and rating Opencare with a 4.8/5 TrustPilot score. 
  

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my friend's referral link to participate in a promotion provided by Opencare company and I can earn $250 reward after completing an appointment with a doctor. I signed up an Opencare account on July 21th, 2022 and made an appointment on August 3rd, 2022. After completing all the requirements and uploading receipts, the Opencare company said they never provided $250 offer because the offer is unavailable in the system and only issued $50 reward to me. That is a ridiculous explanation. I received lots of emails from Opencare, which confirmed that the $250 reward must be an active promotion. Additionally, Opencare never contacted their customers about this issue until the customer completed all the requirements. That is cheating and illegal.