Business Profile

Home Accessories

Williams Sonoma, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,465 total complaints in the last 3 years.
734 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Olive **** in Channel Back Performance Velvet from West Elm (Order: ************) last year. Recently, the sofa experienced a malfunction so I called west elm to explain the issue. As suggested I also uploaded images of the problem and filled out necessary forms - on July 1st. I have since reached out to them several times via phone and 3-4 times via email with no resolutions, despite an employee escalating the problem. If they are unable to provide support to fix the problem, please come and pick up the unable couch and issue a refund. They should be providing some kind of financial compensation for this delay.Service Ticket Number: **********
Business Response
Date: 07/25/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customer's concerns and requested photos of the sofa malfunction.
Sincerely,
Williams-Sonoma, ****
Initial Complaint
Date:07/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order No. ************ Order Date: May 21, 2023 Delivered date June 23, 2023 Return date picked up by Pottery Barn carrier called Warner July 7, 2023 (6 items picked up):-2 Indio FSC ***************** Side Chairs Frame, Biscotti -2 Indio FSC ***************** Armchairs Frame, Biscotti -1 ***** Large Dining Bench Cushion, Premium Sunbrella; Natural -1 Mirada Slab Dining Table, Biscott Pottery Barn picked up furniture but says Warner (their delivery company) has not scanned in items to refund. The furniture was picked up 18 days ago. I have called Pottery barn customer service 6 times and Warner delivery. Both say they will help and get the problem resolved and refund me $2780. However, nothing has happened. I called again today. July 24, 2023 and they still have not refund my money. They picked up 6 items not two items. See photos from Ring Camera for proof.
Business Response
Date: 07/25/2023
Williams-Sonoma,Inc. is in receipt of this customer's complaint. I show that our customer has been credited for all on this order the final credit was processed 7/24 and our customer must wait 3-5 business days for this to post on their end depending on their issuing bank credit procedure.
Thank you, Williams-Sonoma,Inc.
Customer Answer
Date: 07/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/23/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/5/20 I placed an order w/ Pottery Barn for $7,044.15 w/ an expected delivery date of 9/24. On 3/1/21 items were ready for delivery to freight forwarder which I paid $1,994 to deliver to my home in Maui. I received items. I received 4 same sized canopy pieces. I contacted customer service 4/23/21 about missing parts (Menlo Canopy Bed order #************). Had a few reorder attempts and cancellations. I received a call from a local delivery company with my pieces. Delivered on 2/24/22 but P.B. sent wrong pieces. The received were for the bottom. I am missing two long-side, top pieces. On 3/16/22 a replacement order was made by customer service phone call. On 4/19/22, informed order wasnt placed. On 4/21/22, new order was placed. On 9/21/22, a canceled order notification and an email explanation i.e. my location. I replied on 9/22 and received no response. Filed a BBB complaint on 10/4/22. Received email response from P.B. 10/6. Informed parts would be available 10/10 and shipped out to my house when they arrive. I was satisfied with this and closed the BBB case. On 10/24 I received a new email informing me my items were backordered until 3/6/23. After back-and-forths about not shipping to Maui, I was, once again, assured on 12/29/22 that it would happen but not until 5/11-5/31/23. On 1/3/23, the parts were shipped to **********. On 1/18/23, they arrived in **********. Items to be delivered to freight forwarder on 1/27/23 according to appointment confirmation and email from customer service. On 1/30/23 received order cancellation email. A few hours later, informed by customer service the parts were delivered to the freight company and were working to get shipped to me. On 2/20/23 I was asked if I received my order. I waited and on 5/8/23, after not hearing anything back since 2/20, I inquired about what was going on and to this day have received no reply. To top it off, the bed now squeaks due to not being put together correctly for all this time.
Business Response
Date: 07/24/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** complaint. ********* Bed is no longer available and we have contacted our customer to offer a return for a full refund. We can also assist them with an alternate bed purchase. We are awaiting their reply for further action.

Sincerely,

Williams-Sonoma, ****
Customer Answer
Date: 07/25/2023

Complaint: 20365051

I am rejecting this response because: It is impossible for me to return the bed for a refund. I cannot physically disassemble whats been assembled and get it out of my home. As shown, Ive been persistent, for years, in getting the last pieces, Pottery Barn failed to send me, to complete my furniture set. It no longer being available means it will never be complete and I will need to purchase an entirely new bedroom set.
I am not interested in going through this entire process over again or do any business further with Williams Sonoma, Inc.
Im asking for a full refund for their failure in delivering a full furniture set. Im also requesting a refund for the freight shipping because I will have to order a new set and *********** to me.

Sincerely,

*****************************
Business Response
Date: 07/28/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** rejection. We can either prepare a return for a refund as previously offered or we can offer our customer a, 30% Keep as is Credit for the bed in the amount of, $839.70. There would be no return involved in the second option. We have contacted our customer to go over the details.

Sincerely,

Williams-Sonoma, ****
Customer Answer
Date: 08/03/2023

Complaint: 20365051

I am rejecting this response because: I would love to return all of the furniture from this purchase for a full refund. It has been years and an absolute nightmare. If the company would like to send someone to my house to disassemble it and send it back to the mainland, on their dime, that would be acceptable.
I, however, am not going to accept a partial refund for a mistake that this company has said is their fault and must be fixed. The company tried to complete the order by sending the correct parts. They failed in doing so on many occasions and now the parts needed are not available.
The dysfunction inside the company and their warehouse is not my responsibility. Now keep up with your end of making this right, which I was told by many representatives would happen after my order was fulfilled. An event Ive been waiting years to happen and now will never come to fruition.
Sincerely,

*****************************
Initial Complaint
Date:07/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 24, 2022 I purchased an item at Pottery Barn. I purchased it online at pottery barn.com. The item was on sale. It stated it was backordered and would have a delivery date of 5/2023. I received an email that the order was being canceled. Then I record another email saying to ignore the previous email the item was not canceled and would be arriving later than May. I called Pottery Barn shorty latter to speak to someone to verify my order was not he canceled as I wanted the item. I was told at that time they had no date for if and when the item would be coming and it may never be in stock. I was told then that my order would be canceled and I didnt have the option to leave it open until the summer. I was told to check and if tue item came back in stock to call and I would be able to buy the item for the price I paid since I had purchased and paid for it. The item has been back in stock and yet no one will help me. Ive called four times. Ive been denied 3 and one other time the employee simply put me on hold and hung up on me. I would like my item and for the price I paid and was promised I could purchase it for. The item is once again short on supply and again I may not get my item.
Business Response
Date: 07/25/2023
Williams-Sonoma, ***** is in receipt of the customers complaint. We have reached out to the customer to let her know that we will be honoring the original price. We are waiting to hear back to finalize her order.

Sincerely,
Williams-Sonoma, Inc.
Customer Answer
Date: 07/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you ***** for getting back to me so quickly.

Sincerely,

*****************************
Initial Complaint
Date:07/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Pottery Barn for order number ************* placed on March 30th. I am missing two items: #******* ***** Upholstered Bench and #***** Universal Upholstered Cube, scheduled for delivery.Despite my $50,000 credit limit with ************ Pottery Barn insisted on a payment issue for the SoMa ******* Upholstered Chaise Lounge, delaying delivery for weeks. Emailing support multiple times yielded no response.After finally resolving the payment, I spent an hour and a half on the phone, transferred six times, and hung up on twice, only to learn my order was canceled.I seek accountability, prompt delivery of my paid items, and 20% reimbursement for time and frustration.
Business Response
Date: 07/24/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** complaint. We have contacted our shipping partners and requested scheduling for the remaining items. We have emailed our customer and advised that we will work with them to get the delivery completed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:07/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a leather chair and an Ottoman from WestElm (************). The leather chair was supposed to be delivered immediately, the Ottoman upon finalizing the custom job. WestElm continues to push back the delivery date (without informing customer) because the warehouse with the chair is backed up. They refuse split delivery (despite heavy shipping g charge) and there is no line of sight to resolution.Ive submitted 2 written complaints to WestElm and one to Williams Sonoma. All remained unanswered. Williams Sonoma just used my email address from the complaint to sign me up for a newsletter I did not want to receive. No line of sight to delivery and problem resolution. This is some of the worst customer service and communication Ive ever seen.
Business Response
Date: 07/24/2023
Williams-Sonoma, ***** is in receipt the customers complaint and have reached out to the customer. We have sent a request to the warehouse for the status of the Chair. Once The Chair arrives at the delivery warehouse, the customer will be contacted to schedule delivery.

Sincerely,
Williams-Sonoma, ****
Customer Answer
Date: 07/26/2023

Complaint: 20361128

I am rejecting this response because:
I got a generic message, stating WestElm would check on the status of the chair and deliver both items together once ready. This is not a resolution, but just a description of their previous position (declining split delivery).
I did not receive the promised delivery update either. When following up with WestElm this morning, I received an auto-reply that my contact is out of office.
Sincerely,

*******
Business Response
Date: 07/26/2023
Williams-Sonoma, ***** is in receipt of the customers rejection. The Chair has been loaded unto the trailer destined for ****** and we will be following the order for its arrival. Unfortunately, the order does not qualify for split delivery. Both items will be delivered once the Chair is received.

Sincerely,
Williams-Sonoma, ***
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Situation: I purchased order ************ from Pottery Barn on May 24th and returned the order 2 days after it arrived. Nothing was wrong, it was simply not the right color tone so I went ahead and purchased the natural in its place. The order total was $767.55. $100 was purchased on a gift card. The remaining $667.55 was on our pottery barn credit card. Issue: Ive yet to receive any refund, and our pottery barn credit card balance has already been paid via *********** because of how long its taken to get this resolved. The pottery barn customer service team claimed that they initially processed the full refund onto an e-merchandise gift card, but thats false. The e-marchandise gift card notification I received only had an error message when I tried to open it to see if this was a true claim. Ive been told by MANY team members (and over 4 hours of phone time when Im a business woman with 2 small children) that it will be resolved in 3-5 business days. Well, were more than 20 business days now and each week, I follow back up to see what the new story is. What I need: I was told that a DTC (I could have the acronym incorrect, but believe I heard it correctly) was entered on July 14th and that the refund would be properly applied within 5 business days. Yet again, its not. I need $100 applied to an e-merch gift card and the remaining $667.55 applied to my pottery barn card. Please feel free to call me at number listed below if I need to help clarify anything. I appreciate your time in advance and hope to finally get my money back. ***************** ************
Business Response
Date: 07/24/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** complaint. We are reviewing their refund with our technical team and will take action to ensure that this is resolved as quickly as possible. We have emailed our customer to explain that we will follow up once we have this issued appropriately.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4th, I called the *********** Pottery Barn to inquire about the color of the ***** desks, which were on sale for $1,359 from $1,599. The salesperson, *******, was very helpful and encouraged me to order while the desks were still on sale. I placed an order for 2 desks and a cabinet for a total of $4,243.69 including tax and delivery. I was charged the full amount although the delivery was not going to be made until as late as August 1st. I was not told by the salesperson or in the emailed order confirmation of any cancellation period or penalties that would apply.The next week I received a pop-up notice that the desk was on sale for $959, which is $400 less per desk (for a total of $800). On July 10th, I called the Pottery Barn in Winter Park and was referred to ***************** I spoke with *******, who advised that they would not give me the $959 price. I was told that I could not cancel my order as I was beyond the cancellation period and the furniture had been loaded on the truck for delivery on July 8th. I was told to wait until I was notified of the delivery, cancel and I would be given a refund and could order at the $959 price. I was not told that I would be charged the $299+ delivery charge as a penalty.I tracked the delivery of the items I ordered. As of July 21st, the desks were not in transit. I again called **************** and spoke with *****. He acknowledged that Pottery Barn had never advised in its Order Confirmation of the cancellation period or that I would be charged a delivery fee. He said that I should have asked the salesperson. I cancelled the order and was given a refund of only $3,923.69, which means I was charged a penalty of $319.93.I am filing this Complaint because: I was not allowed to cancel an order for furniture that was never shipped; I was never advised of a cancellation period, and; I was never advised that I would be charged a $299+ shipping fee as a penalty for cancellation.
Business Response
Date: 07/26/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and have relayed these concerns to a leader on our retail support team for further review. Please do not hesitate to reach back out to us if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 07/27/2023

Complaint: 20357939

You have asked if I accept or reject the company' response. At this time there is nothing to accept or reject.The company simply has advised that they are looking into my complaint.

Sincerely,
******************************;
Business Response
Date: 07/27/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund was processed in the amount of $319.93 on 07/27/2023. Please allow 3-5 business days for this credit to reflect on the credit card used for purchase. Please do not hesitate to reach to us again if needed.

Sincerely,

Williams-Sonoma, ****
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue occurred over 18 months without resolution from two parties, Pottery Barn and ************ I had issues with multiple furniture orders with Pottery Barn, and was promised a reimbursement of $1445.71. My fiancee ********************* was primary point of contact, working with ****************************************, who was "Lead-Retail Support Team", both by email and phone, at least a dozen different points of communication (Re: Order# ************). We were promised refund multiple times verbally and in writing. We were told initial attempts at refund didn't go through because *********** bought the Pottery Barn card services from ************* and they couldn't credit to our new card. After months of misleading communication, where ****** was on-and-off availability, she was no longer with the company and Pottery Barn dismissed our refund outright without further explanation.Additionally, we were told not to pay the balance on our card that was transferred to ***********, because it would be resolved by Pottery Barn. We accrued late fees and charges (despite multiple communications with *********** to attempt to explain the situation and freeze the account). We finally just paid the final balance due to the impact of a negative credit score. CaptialOne told me they could help resolve the issue when my balance was paid, which was a complete lie. After payment they told me there was no further resolution possible on their part. So now I am out the $1445.71 refund from Pottery Barn as well as $463.97 in late fees for a card that I never authorized and was strung along over the course of a year and a half. I closed the *********** card in February 2023 after it was clear they would not be of assistance.I had stellar credit before this incident, and it was negatively impacted due to being strung along by each party with no final resolution.I have attached emails as evidence for Pottery Barn. Final correspondence with them and all correspondence with *********** was by phone.
Business Response
Date: 07/25/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed our customers concerns and confirmed a refund was processed in the amount of $1,910.90 on 05/12/2021. Please do not hesitate to reach back out to us if needed.

Sincerely,

Williams-Sonoma, ****

Customer Answer
Date: 07/28/2023

Complaint: 20357815

I am rejecting this response because:
The $1900 refund referred to by the business is for a separate incident,12 months prior in 2021 from the current complaint, where two chairs were delivered damaged and returned (we took refund instead of replacement, due to the lengthy proposed replacement time). We bought a new home and furnished multiple rooms through Pottery Barn over the course of two years and had multiple invoices (and two separate issues). All correspondence around that first incident was by phone, so there are no email records to upload. The current complaint and refund amount ($1455 vs. $1900, an obvious difference) is detailed in writing by ****** nearly a full year after the prior refund was successfully completed (Feb 2022 vs. May 2021), which is clear evidence that these are two separate incidents. Part of my initial complaint detailed that Pottery Barn dismissed further correspondence showing evidence of the prior refund, without considering my attempts to explain that these are two separate cases.
Sincerely,

*******************************************
Business Response
Date: 08/02/2023
Williams-Sonoma, **** is in receipt of this customer's complaint. We have reviewed the customers concerns and have reached out to a leader on our billing team to request further details on the refund in the amount of $1,445.71 for our customer.
Sincerely,
********************-********************, ****

Customer Answer
Date: 08/06/2023

Complaint: 20357815

I am rejecting this response because:
They said they were looking into the refund, and I am still awaiting a final response.

Sincerely,

*******************************************
Business Response
Date: 08/11/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** rejection. Our billing department has provided us with the details of a price adjustment completed on, 2/25/22 in the amount of, $1445.71. We have contacted our customer to provide the details.

Sincerely,

Williams-Sonoma, ****
Customer Answer
Date: 08/11/2023

Complaint: 20357815

I am rejecting this response because:
This is exactly what the entire complaint is about. The original attempt at refund was never received because it went to a cancelled (Comenity) Pottery Barn card. That's why there was 6 months of dialogue after Februrary, and ****** (from PB) confirmed that it didn't go through in the emails.

Sincerely,

*******************************************
Business Response
Date: 08/14/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** rejection. We have confirmed through our billing department that the price adjustment in question was completed on, 2/25/22 and did post through successfully. We have contacted our customer to go over the details and consider this matter to be resolved.

Sincerely,

Williams-Sonoma, ****
Customer Answer
Date: 08/17/2023

Complaint: 20357815

I am rejecting this response because:
Despite the business response, I never received any credit, refund or payment on Feb 25, 2022 or any other subsequent date. This is clearly confirmed by the email correspondence with the Pottery Barn representative that was attached in the initial emails. They attempted to refund to a credit card THAT NO LONGER EXISTED. I've attached further email evidence regarding no posted payment and their inability to provide evidence. I've also attached my credit card statement for CapitalOne (which was the active credit card company for Pottery Barn on Feb 25, 2022) clearly showing no credit or reimbursement. I can provide additional statements until the card was closed that also show now credit from PB, as well as continued late fees due to waiting on the promised PB refund.

Sincerely,

*******************************************
Initial Complaint
Date:07/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/19 I ordered a toaster and expresso machine. After I realized that I was charged on the wrong card I called Williams Sanoma right away to cancel it. The lady who I spoke to ensured me that the toaster was canceled but for the expresso machine I have to call after an hour. I did call after an hour and I was told the expresso machine was canceled as well. Well yesterday I got an email that the toaster was shipped. I called today and the first person who I spoke to hang up the phone on me. The second person said that he put a request for a refund. After I asked him a tracking or something he said that I should trust him. I told him I dont trust myself so I need proof. He transferred me someone else. She did put a cancellation and received an email for that. I asked the lady if the guy before him put anything she said no. So he lied to me. I have never seen a costumer service so bad in my life. I was actually going to purchase the item again but now I will never shop from them again. Order number is ************. I just hope I receive the money soon.
Business Response
Date: 07/24/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** complaint. The espresso machine was cancelled and we prepared a return for the toaster. The *** return shipping label was sent to the customer and the refund can be released upon the receipt of this item. We have contacted our customer to go over these details.

Sincerely,

Williams-Sonoma, ****
Customer Answer
Date: 07/24/2023

Complaint: 20355830

I am rejecting this response because: I never received the *** label.

Sincerely,

***********************
Business Response
Date: 07/25/2023
Williams-Sonoma, **** is in receipt of this customer's ******************** rejection. We have emailed the *** shipping label again. We have also emailed our customer directly and provided a link where they can re-print it if necessary.

Sincerely,

Williams-Sonoma, ****

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Williams Sonoma, Inc. is NOT a BBB Accredited Business.