Business ProfileforSuper Home, Inc.

I submitted a claim to Super home warranty because my AC stop blowing cool air. They dispatch a contractor on May 10 who reported the coil needed to be replaced and would submit the claim back to Super for approval. I called for a status update on numerous days and never received a response. On May 21, Super had worked w/ the **** contractor to change the claim report so that it would be denied. Super claimed it was denied due to the Air handler was installed incorrectly causing a leak. I tried contacting them numerous time for an appeal since the **** contractor never reported this. I was promised a manager would call to respond and provide my options. I did not received a call until May 31 and it was just a regular staff name ****** instead of a manager as originally promised. She was not able to explain the denial reason and referred to e-mail that she sent nor did she know why a manager could not call to explain the denial. The original air handler was installed by a Professional from A&H (document included). A home inspection was performed when the home was purchased and no issues where reported regarding the **** system. The **** system have been service regularly with no reports of incorrect installation. Super refuses to have a 2nd opinion. I hired a 3rd party **** contractor on my own who reported the Air handler installation is not the issue, it needs to be replaced. Super keeps on changing the story each time to talk to a rep to deny the claim. They are not meeting their contractual obligation. I am requesting that a manager contact me to resolve this issue and fulfill their contractual obligation. I have all the document to support the **** was installed by a professional, it passed inspection, and a 2nd opinion **** contractor indicating it was an issue with the air handler that requires to be replaced.