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Business Profile

Information Technology Services

Plaid, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them not to contact me but they still do. They actually owe me money via upside. They havent even paid that. Either pay me back what you owe me or quit spamming me.

    Business Response

    Date: 11/18/2022

    Dear Sir,


    Please see attached Plaids response to Ticket ref: # ********.


    Regards,
    Plaid Support


    Customer Answer

    Date: 11/20/2022

     
    Complaint: 18417100

    I am rejecting this response because:
    They never assessed the missing funds and i cant confirm they have removed me from their junk list. 

    Sincerely,

    *****************

    Business Response

    Date: 11/25/2022

    Dear Sir/Madam,


    Please see attached Plaids response to Ticket ref: # ********.


    Regards,
    Plaid Support


    Customer Answer

    Date: 12/05/2022

     
    Complaint: 18417100

    I am rejecting this response because:

    They are opening a ticket is not a resolution.   I still dont have a $40 deposit into my bank account. 
    Sincerely,

    *****************

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently being told for over two weeks that the app plaid cannot connect my bank on any payday advance apps but money is being taken from me. I am repeatedly being told that a fix is being made but everyday there is none. I would like to be able to cash out my money in a timely matter as i pay for services.

    Business Response

    Date: 11/10/2022

    Dear Sir/Madam,


    Please see attached Plaids response to complaint ref: # ********.

    Regards,
    Plaid Support


  • Initial Complaint

    Date:10/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On virtually all kids debit cards, those financial companies use Plaid to link the parents checking account to the child's debit card. I've spent many hours trying to open up a kid's debit card with numerous financial companies and banks that offer this service and have wasted numerous hours due to going through the whole paperwork process and then at the end Plaid just continues to unsuccessfully load. Man, all the countless hours and all the financially sensitive information I gave out is now putting me at risk for being compromised. Even ***** Fargo could not get past Plaid. And I had the same exact problem with this company a year ago too!Plaid is totally incompetent in what they do and this incompetence causes you to place your financial information all over the internet putting you at risk. Please, if you see Plaid at the end of your debit card process just stop the process for your own protection.

    Business Response

    Date: 11/01/2022

    Dear Sir/Madam,

    Please see attached Plaids response to complaint ref: # ********.

    Regards,
    Plaid Support


  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I could not even calculate the amount of money I have lost because of this company. They have refused to accept my bank and on countless websites and apps they are the only option this is why there are so many lawsuits against them I always let the businesses know by sending screen caps of the filed lawsuits but I guess that their money to the businesses is worth more than their customers that they're going to lose. They won't even tell the companies that they refuse to accept the banks that mostly service the poor and minorities. They are extremely biased and if you try to get help from them they pretty much just shrug their shoulders and say oh better luck next time. If you don't make five digits a year they're not interested in anything you have to say. I'm making it my personal mission to let every app that uses them know how many lawsuits they have against them they just lost one for 58 million dollars for stealing customers privacy and leaking it.

    Business Response

    Date: 09/22/2022

    Dear Madam,


    Please see attached Plaids response to complaint ref: # ********.
    Regards,


    Plaid Support


  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to log in 1 time and they lock me out. I changed my password just liked they asked and it still says I'm locked out. I changed my password back to my original password and that didn't work either.

    Business Response

    Date: 07/07/2022

    Dear Sir/Madam,


    Please see attached Plaids response to complaint ref: # ********

    Regards,
    Plaid Support

Plaid, Inc. is NOT a BBB Accredited Business.

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