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Business Profile

Information Technology Services

Plaid, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plaid appears to have my financial information which includes my bank. Bank institution, bank balances, and I believe my logins without my approval and permission. My companies expense reimbursement was denied because this company was confirming my identity. This company has 0 phone numbers and have not responded to the several tickets I created to them to delete my confidential data ASAP. I never authorized them.

    Business Response

    Date: 04/14/2025

    Hello,


    Please see attached Plaids response to ticket ref: # ********.


    Regards,
    Plaid Support


    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email received for redirecting payments for a student loan that doesn't exist. Never had any business with Plaid or any of it's affiliate companies. Don't have any outstanding student loan debt and they are reporting about ************* and advising to send payments to **** (again no affiliations). Reported as SPAM due to Phishing for unsubstantiated financial gain.

    Business Response

    Date: 03/25/2025

    Hello,
    Please see attached Plaids response to ticket ref: #********.
    Regards,
    Plaid Support

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just had to use PLAID for back transfer - I noticed PLAID sending email to the incorrect email address ( somehow ****** sent it to me - my name with the period in the email address was omitted) - I checked all institutions PLAID shows connected to the service and all have the correct email. I have shared each security code to Plaid - stating that the two messages had different email addresses signifying a potential security issue. Support ID:mwAWWq Support ***************************************

    Business Response

    Date: 03/04/2025

    Hello,
    Please see attached Plaids response to ticket ref: #********

    Regards,
    Plaid Support

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My landlord requires that I link my bank account information using PLAID. However, PLAID has disconnected my account from there system. I have called my bank ***** several times and they have stated that there is no issue or restrictions on my account and that I need to contact PLAID. I require a resolution from PLAID in order to reconnect my bank so I am able to pay my rent. Since they have disconnected my bank, I have occurred unnecessary late fees due to their system not working.

    Business Response

    Date: 02/05/2025

    Hello,
    Please see attached Plaids response to ticket ref: # ********
    .
    Regards,
    Plaid Support

  • Initial Complaint

    Date:01/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plaid refuses to offer a customer service where people can contact ********************** to resolve financial issues and linking bank accounts, I have money in an account and ********************** is the company that authorizes the link. PLAID is not allowing me to input my CORRECT information and prohibiting me to successfully Link the accounts. I will be filing a Lawsuit. PLAID is a SCAM and hides from its users. Accountability is necessary.

    Business Response

    Date: 02/05/2025

    Hello,
    Please see attached Plaids response to ticket ref: #********.
    Regards,
    Plaid Support

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12.24.24 I received an email I thought was phishing attempt from Plaid about a connection with my credit union. I didn't know who Plaid was and did not care to get involved with a Phishing email as these unauthorized emails occasionally phish my email, so I did not do anything with the email. Transfers of money happened in my credit union account associated with this company and ******** and they weren't authorized by me. I lost thousands. This company and ******** have no business with me and I didn't know who either company was until now. I want the thousands taken out of my bank account returned and I want my information secured and removed from both companies systems. All transactions with these two in regard to money missing from my bank account involve fraudulent unathorized transfers. Please help resolve this.

    Business Response

    Date: 01/27/2025

    Dear Jitka,
    We'd appreciate the opportunity to review this issue for you and further advise.  ******** security reasons, we can't address account specifics through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. 
    Best,
    Plaid Support

  • Initial Complaint

    Date:12/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are multiple platforms that require the use of Plaid to connect my ******* account and every single time, on multiple devices, multiple browsers, VPN, Private browsing, everything humanly possible, Plaid just wont connect ******* with ANY platform. There has been no issues according to multiple parties at the bank nor with the lender and all parties point to Plaid and their compatibility settings. This is by far the worst company that has ever existed and I dont understand how these guys continue to scam multi-billion dollar financial companies without providing a safekeep process of information nor allow a bridge between their financial institutions and their clients. They continue to do nothing day after day week after week while every single company I do business with expresses their frustration as well and work on alternative methods of verification. Plaid should either fix their stuff or go out of business

    Business Response

    Date: 01/07/2025

    Hello,
    Please see attached Plaids response to ticket ref: #********.

    Regards,
    Plaid Support


  • Initial Complaint

    Date:12/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to access my account. I cannot reset my password because you never send me a password reset email. You have sensitive financial information on me, and I can't see which accounts are linked where, and I have no access to my account. I've emailed you multiple times and you've never respond. If this does not work, I will be reaching out to the Feds.

    Business Response

    Date: 12/06/2024

    Hello,
    Please see attached Plaids response to ticket ref: #********.

    Regards,
    Plaid Support


  • Initial Complaint

    Date:11/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to relink my bank account three times with a loan company the name of the company is possible finance and Im keep on getting email saying my bank account needs to be relinked again and I did and my loan application was denied and I have to wait 3 days to reapply . And Im angry and I need this money to feed my kids and 3 days is too long . The bank that I use is ************* I had this bank for two years and I was denied because they cant pulled my bank data

    Business Response

    Date: 12/11/2024

    Hello,


    Please see attached Plaids response to ticket ref: #********.

    Regards,
    Plaid Support


    Customer Answer

    Date: 12/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Jermmie *****

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to transfer money from ********* to my bank account which gives me the only option to use Plaid. I have tried using plaid at least 10 times to withdraw my money from ***** **** into my bank account. Can't verify me to my verified bank account. I have used ******************** both ways given. I have put my ID and couldn't verify me. I put my wife's ID up and you couldn't verify her. My bank account is verified thru Robinhood and have made many deposits and 1 withdrawal before. Now I can't get my money because of your company. This is your problem that you can't verify who I am even with a verified bank account and used before many times. I want my money!!!

    Business Response

    Date: 11/14/2024

    Hello,
    Please see attached Plaids response to ticket ref: #********.


    Regards,
    Plaid Support


    Customer Answer

    Date: 11/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

    Robinhood called me 5 hrs later and walked me thru the process of setting up the app vs using the computer I was using even though the bank account was verified.  Thru the app plaid accepted everything the first time.  Maybe you should let others know.  If having issues use the app.  Thank you

Plaid, Inc. is NOT a BBB Accredited Business.

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