Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to stop my susbcritption to Patreon since last August. Every time I provide the information they request, they either say is invalid or ask for new information. I believe they are trying to prolong this so they can continue to charge each month.

  Business Response

  Date: 02/15/2024

  Hi there,
  
  Our team is actively working with the user and we are addressing their concerns to the best of our abilities, all information requested is necessary for account security. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21291384
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/20/2024

  HI, I wasn't able to send to you the chain of emails throughout this portal. I sent it via email with the case number. This has been going on for so long and their tactic is to switch the customer service representative and start all over again. I have submitted all the information I have. I shared with them in several occasions that I no longer have the email or IP address that I use to set up the Patron account because it was a work-related email. I have sent everything else they ask for.

  It has been my experience that they just expect you to give up and let it go. There is not a true desire to solve the issue, just to give me the run around. They don't have a customer service phone so it makes it more challenging for me to have to write everyday.

  I will try again to send the email chain to the BBB, so you can better see what my experience has been.

  Thank you!

  *******

  Business Response

  Date: 02/22/2024

  Hi there,
  
  Our team has been in contact with this user as recently as February 17th. 
  
  The request has been analyzed by our internal team and we've advised this user to the best of our abilities. We have unfortunately been unable to authenticate the information provided by this user to verify the ownership of the disputed account. 
  
  If the user requires further assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.
  

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an account set up with ********************** since January 2023 and have NOT received any payouts. They say it has been sent to our Chase Account but they have confirmed it is not received. We have been attempting to have this resolved for many months with limited (only computer generated) responses. They do not have a phone number to contact. We have not received over $1000 that is in the Patreon account. Our account is under the email **********************

  Business Response

  Date: 02/08/2024

  Hi there,
  
  Our team already attempted to assist the user on Mar *******, before they reached out to BBB, but they never got back to our team after our response. They reached back out our support team on 02/06/2024 and our team will get back to them shortly to support further.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refused to close my account I requested two times but the account is still open and I was charged for membership it was unauthorized for $6.48 on January 10th and I try to get my money back through PayPal and the dispute was denied .

  Business Response

  Date: 02/08/2024

  Hello,

  We were unable to find any contact, from this user, with the email address *************************.

  If the user requires assistance, they will need to reach out to us through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.
  

   
  
  

   

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21250981
  
  I am rejecting this response because: that weird they send me a email and deleted my patron account and they charge me for membership I didnt authorize I want my money back and I have screenshots to proof it
  Sincerely,
  
  ******************

  Business Response

  Date: 02/12/2024

  Hello,

  As stated before, were unable to find any contact or account tied to the email address *************************.
  

  If the user requires assistance, they will need to reach out to us through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21250981
  
  I am rejecting this response because:
  That a lie they charged my PayPal account three times and yet I have proof they did and they have send me a confirmation to close my account 
  Sincerely,
  
  ******************

  Business Response

  Date: 02/15/2024

  Hello,
  As mentioned before, were unable to find any contact or account tied to the email address *************************, we kindly ask again that the user contacts ** by following the steps bellow. 
  
  Reach out to us through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patreon is a rip off! I am being charged every month for a membership and can't access what I am subscribed to. I have tried to cancel my membership by following their VERY confusing and convoluted instructions which has amounted to no help at all. I am contacting my debit card company to have them block Patreon from taking the money every month off of my debit card. PLEASE AVOID THIS COMPANY AT ALL COSTS!

  Business Response

  Date: 02/01/2024

  Hi there,
  
  We saw that this user has not yet reached out to our support team for assistance with this.
  
  They can reach out to us through our *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a Patreon account being charged for a suspended creator. So basically for the past 37 months they have been taking money I thought was cancelled. *** tried to contact the creator and received no response. Ive contacted Patreon and was brushed away with a $200. This is not okay. Who was getting money for nothing? They suspended and cancelled financial transactions and then restarted them without my knowledge . I am not a rich human living in ********************. In the past 3 years my sister has almost died do to Liver transplant, *** had a surgery, my grandmother passed away, my son was bullied out of school, my husband was out of work because of writers strike, my mom was been diagnosed with dementia and in December my husband had open heart surgery. Ive had a lot on my mind and plate. And having Patreon take money for nothing is disgusting. Its bad business.

  Business Response

  Date: 01/15/2024

  The request has been analyzed by our internal team and we've advised this user to the best of our abilities.
  
  If the user requires further assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for fly fitness said it was a 7 day trial no charge. Instructor was great however too fast paced for me. So I cancelled on the 6 day after attempting to reach out to patreon fly fitness told me they had nothing to do with payments to contact patreon. Patreon has no phone number listed so I sent an email on Monday. before my trial end. The next day I had pending charges after I cancelled in time. Then it posted on my credit card today still after day 4 of constantly emailing patreon no response!!

  Business Response

  Date: 01/15/2024

  Hi there,
  

  Our team is actively working with the user since January 8th and we are addressing their concerns to the best of our abilities.

  We recommend that the user continues to respond to our emails since it is the best route for a resolution.
  

  
  

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patreon has been charging my ********** $3/month for an unknown reason. I have reached out and they claim to be "unable" to locate why they are charging me. I have informed Patreon that the charges are unauthorized, successfully reversed the charge with **** three months in a row, and am now contacting ****** fraud department. Simply put, if a company is charging a card, they should be able to explain why. They can't, there is no phone number and no human to talk to.

  Business Response

  Date: 01/02/2024

  Hi there,
  
  Our team is actively working with the user since October and now January 1st as they only got back to us now with the information requested and we are addressing their concerns to the best of our abilities and are looking into the information provided to assist the user. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21081962
  
  I am rejecting this response because: Far from "actively working with me," I have yet to hear back after providing the requested information and have had to contest yet another month with the card issuer. In addition, it should be noted that I provided the credit reference number for the transaction on October 4. Patreon has been aware that the charge is unauthorized for three months, but has been unable or unwilling to stop it. How hard is it for a company, when given the complete card number, to stop charging it?   
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/08/2024

  Our team is still actively corresponding with the customer to find the aforementioned charge to continue to assist. Our last response was sent out on January 4th and we've yet to hear back. We advise continuing communicating with our team so they can resolve this for you.
  

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21081962
  
  I am rejecting this response because:

  All requested information was provided on 1/2/24 (see attached). Contrary to Patreons claim that they are actively corresponding, they have yet to respond to this information or to information supplied to them by ********** Card Services, 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After taking my money for a month membership to a Patreon creator page within a few days my access was forfeited for a reason I nor anyone from Patreon can understand. Over the course of months, I tried to get money back from the money that they had taken from me because I didnt actually get what I paid for. I asked for a supervisor five or six times and was never given one and eventually they just stopped responding. They took my money, and they never provided me the services that I was promised and then they just completely abandoned the case and stop responding despite me having to talk to multiple different people over the course of literally months . They went weeks on end without even getting back to me. This is not the first time this happened with them but this is the case I am dealing with at the moment I have the email response chain to show as proof.

  Business Response

  Date: 12/27/2023

  Hi there,
  
  Our team is actively working with the user since and we are addressing their concerns to the best of our abilities. We recommend that the user continues to respond to our emails since it is the best route for a resolution.

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have an account w/********************** under an email address *************************** that recently became compromised & that I can no longer access. I contacted Patreon support to update my email to a new address *********************** 10 days ago. The support agent told me he would 'submit a change of email address request'.It's been 9 days, and despite multiple requests, I still cannot access my patreon account.I submitted another support ticket 2 days ago re:this issue and told them to close my account,and again, have received no follow up from support.(for comparison I had to do the same procedure for my account at gog.com this week and they updated my email within 5 minutes of receiving my account info)I just want my patreon account closed, I don't want to do any further business with them if this is how they handle customer service issues.Thanks for your ************************* ***************

  Business Response

  Date: 12/18/2023

  Hi there,
  
   
  Our team already assisted the user after they reached out to ********************, and the issue was resolved. If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.
  

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/2023 I received notification on my bank account that I purchased a product for $96.16 on Patreon. I have never used this service before and was suspicious of the transaction. After further research I realize my account was compromised and I called my bank to inform that It was not authorized but was told I have to contact the company. I contacted patreon and explained my situation and was denied a refund. I would like my refund for this service as I only had an account and never made any purchases myself. If this company is a reputable business then I should receive refund under these circumstances.

  Business Response

  Date: 12/15/2023

  The request has been analyzed by our internal team and we've advised this user to the best of our abilities at this time. 
  
  If the user requires further assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 21006032
  
  I am rejecting this response because:I have contacted Patreon through the help center and that result did not work for me. Please I am just asking for a refund to settle this and to take this no further. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/19/2023

  Hello
  
  Our team already assisted the user on on the 16th of December, after they reached out to BBB, and the issue was resolved. . If the user needs assistance, they will need to reach out to us again through *********** (*************************************************) to send us a note. At the bottom of every article, theyll find an Email Patreon Support button where they can get in touch with us.