ComplaintsforPinterest.com
Internet Services
Additional Complaint Information
Customer Complaint:
Pinterest came to BBB’s attention April 2013. A review of complaints was done in September 2023. Complaints on file concern accounts being flagged and suspended.
BBB encourages consumers to review section 7 of Pinterest’s terms of use for information on the company’s right to terminate or suspend access.
https://policy.pinterest.com/en/terms-of-service
Pinterest came to BBB’s attention April 2013. A review of complaints was done in September 2023. Complaints on file concern accounts being flagged and suspended.
BBB encourages consumers to review section 7 of Pinterest’s terms of use for information on the company’s right to terminate or suspend access.
https://policy.pinterest.com/en/terms-of-service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pinterest continues to send me violation notifications stating Im pinning adult content, warning me to deactivate my account. I do not pin adult content, someone is adding them if they are in my pins (hacking me). Ive been pinning for many years and these warnings have been recent in the movies board in which I havent added pins to in a long while!Initial Complaint
08/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On August 1, 2024, my Pinterest account ************************* associated with the email *********************** was suspended in a completely unjustified manner. An email informs me that it was suspended for SPAM. I never spam! I use Pinterest only and EXCLUSIVELY to create a database of furniture and decor objects that I need for work, as an Interior Designer, saving Pinterest pins and also images from the web, which I add to my private boards using the official CHROME extension by Pinterest! ALL MY BOARDS ARE PRIVATE, how can I spam????. I do not spam anyone! I only use it to collect images for myself, which I need for my work. The block is causing me serious economic damage! And they won't answer my requests and did not explain how my activity is considered SPAM! I really need to access my account, at least to access it only for the time necessary to download the images that I have collected in years of hard research, which, I REPEAT, I need for my work.Initial Complaint
07/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received an email that Pinterest deactivated and suspended my account for violating community guidelines. I submitted several appeals with the same response that they would not approve it. I don't know what guideline I violated I haven't done anything out of the ordinary or unusual and I'm not getting any response from them that's acceptable with the explanationInitial Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I trusted Pinterest with my advertising needs. I cancelled my ads a day later because they weren't getting any traffic. Pinterest still charged me $50, and they have not replied to ANY of my support emails. This is frustrating.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive submit an inquiry twice online about an old account from over a decade ago. I no longer have access to this email and would like to be able to log in to the account or delete it completely. I have ways to verify my account but it says linked to a ******** but I also dont use that ******** ? I need someone to help me because when my name is searched on ****** its the first thing that comes upInitial Complaint
07/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We are a business who was interested in advertising on Pinterest. We are very sad to see how horrible Pinterest's customer service is, how they are not taking advertisers seriously, and how they are not responding to BBBs or being professional in general.We raised an issue where our own personal views are adding into our analytics - this should not happen. We reached out to the team, and they assured us that analytics are reviewed daily and that self-analytics are removed. When that didn't seem to be the case, we reached out again, only to be told that personal analytics are included alongside the team not understanding how poor of a practice this is, not transferring us to a manager, and literally ignoring our concerns over the course of a few weeks and saying they will close our ticket.Pinterest, please clarify self-analytics, please let us know why your reps are not reading or understanding issues, and please tell us why we're getting multiple answers for the same issue. There is a severe training issue going on at Pinterest aside from their obvious issues with responding to customers, and it's sad to see such a great platform not maintained by those running it.Initial Complaint
07/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello My account on Pinterest was abruptly cancelled because of violations that they did not specify. I appealed three times, they promised to review, and have not resounded to date, it has been over three months since the first request for review. I am a retail buyer, I often "pinned" information about items in other stores that I like as that is my business, I think the accusation is that I was using their platform to monetize those pins, I was not, there are other ways of doing that if I chose. I put a lot of time into those boards and to just be shut down like I am some sort of criminal with no clarification and to promised. review and for nothing to happen is horrible. I object to the sheer lack of customer service that apps like Pinterest have adopted, they make money from our content, from us and are rude not even to respond when their are problems. For all I know, my account *** have been hacked and I have no way of knowing what happened our how to rectify the situation. The third time I requested a review I got a message Oof! It looks like your message didnt go through. This usually happens if its been awhile since weve heard from you, or if your original question was closed. Sorry about that!To ask a new question, just fill out our support form: ****************************************** We'll get back to you as soon as we can!Thanks,The Pinterest support team Oof? really, thats their response? I have placed fourth request for review and got the same response as the other three times Hi there,Thanks for writing in. It looks like your Pinterest account is suspended.Our team of experts will review your account. We'll send you another email with the results of our review.Thanks,The Pinterest team No time frame and response to three request. There are directions on reviewing what the violations *** be, but they do not make sense with a suspended account.Wild goose chase they sent me onInitial Complaint
07/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Pinterest suddenly deactivated my business account. Before I got suspended, I had 18M+ million viewers per month and my business relied on Pinterest. I did not spam the platform at all and always followed their community guidelines. They suddenly deactivated my account without providing any reason at all.This is incredibly frustrating and makes me not trust Pinterest as both a user and business owner.I've submitted multiple appeals and all they give me is a canned response saying that they have decided to not reactive my account. They provided no reason. I would like Pinterest to have a real human review my account.Initial Complaint
07/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I received two violations for pictures of ***************************** as ******** from the ** show The Vikings. The violations by the algorithm stated they were adult content. The History Channel showcased this ** show. ******* is standing stoicly. She is dressed modestly and fully clothed. I find this to be biased against my heritage. Next, I received a violation for misinformation for a ******************** popart painting. It is a just a drawing of just a head of a blonde haired woman with pink lipstick. There are no words. These images are artistic, modest, and beautiful. Pinterest is unfairly punishing pins from normal users with their gustapo algorithm cop.Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I kindly emailed Pinterest asking them to delete the url webpage with my information from online.They have not deleted it.***************************************************
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Customer Complaints Summary
139 total complaints in the last 3 years.
46 complaints closed in the last 12 months.