Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to become verified merchant but Pinterest keep denying our data source(product catalog). The reason is 'Merchant does not meet minimum website quality requirements'. We've made a lot of changes to our website and corrected all the possible violations to Pinterest merchant guidelines. But Pinterest keep rejecting our catalog. We have contacted Pinterest support for many times!!!! They only reply us with the same robot messages: Merchant does not meet minimum website quality requirements.We have contacted Pinterest support on their support center: ********************************************** Contacting them in this way can't solve our issues. Their replies are always same and not helpful at all! So we want someone from Pinterest can contact us back and approve the data source for us! Our website is not violating Pinterest merchant guidelines. We don't want to submit support ticket via Pinterest support center anymore because that will be not helpful at all! We hope BBB can help us to solve the issues.

  Business Response

  Date: 12/05/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  Hi ****,
   
  Unfortunately, we can't provide any more information about your merchant catalog violation.
   
  This ticket will now be marked as complete. If you have a different issue, let us know.
   
  Thanks!
  
  Kind regards

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18517869
  
  I am rejecting this response because:

  You just copied the same response and paste in here. We dont accept this!

  We corrected the violations of our website according to Pinterest merchant guidelines! Weve invested in time and money doing this. Pinterest should not ignore our appeals! 
  

  And most importantly, we believe our website does not violate Pinterest merchant guidelines! Please approve our catalog now!

  Sincerely,
  
  *********************

  Business Response

  Date: 01/04/2023

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi ****,
   
  Unfortunately, we can't provide any more information about your merchant catalog violation.
   
  This ticket will now be marked as complete. If you have a different issue, let us know.
   
  Thanks!

  Customer Answer

  Date: 01/07/2023

   
  Complaint: 18517869
  
  I am rejecting this response because:

  We're talking to you here is not asking you to copy the answer and paste it here! We need someone from Pinterest to take a look at our website and account. Our website meets Pinterest merchant guidelines. Pinterest should approve us as a merchant on Pinterest. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Pinterest account that has 2.6k followers and 1.3million monthly views. I qualify to get paid from Pinterest but when I attempted to they suspended my account. I can post on Pinterest but I can not set up payment. When I filed a complaint with Pinterest I was told no suspension was placed on my account. I use my account to target black women and girls and make them feel seen on Pinterest. Pinterest made it to where I can no longer add black women or black girls to tags for related topics. The tags help you get more engagement and helps you reach your target audience.

  Business Response

  Date: 12/05/2022

  Hi there,
  It looks like our system responded to your support ticket. Here's the response:
  

  Hi there,
  You selected the option to appeal an account suspension, but the account you logged in with isn't suspended. It's possible you have more than one Pinterest account.
  To help us find your other account, please send the following:
  Pinterest username (found in your profile's address, like this: www.pinterest.com/EXAMPLEUSERNAME)
  Any other email addresses you may have used to sign up
  A link to your ******** account (if it's connected to your Pinterest account)
  If your account isn't suspended and you're having trouble logging in, try <a href="https://www.pinterest.com/password/reset/">resetting your password </a>
  Thanks,
  The Pinterest team

  
  

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to delete my account. I do not want it coming up in searches. I have deleted it several times and reached out to employees for assistance .

  Business Response

  Date: 12/01/2022

  Hi there,
  Please submit a support ticket through our *********** here: https://help.pinterest.com/contact. A specialist will review your account respond accordingly.
  
  

  Thank you.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pinterest has been connected to my website since 2020. Somehow my old catalog was updated instead of my new one and my pintrest shop and verified merchant status was removed. I immediately removed the catalog and added my updated one. Pintrest had already removed me for violations which was fine so I appealed and explained my situation and let them know everything was fixed, up to date and following guide lines. My appeal was rejected asap and the have been giving me standard computer responses and not actually replying. They have closed multiple tickets despite not tending to my issue or even checking that it was fixed and just keep saying generic responses instead of actually looking up the issue and seeing that things are fixed. I no longer have the option to appeal and any time I try and contact I am getting the same response. This has been fixed and dealt with but multiple people assigned to tickets regarding this issue have not tended to the actual ticket and marked it closed despite having nothing answered or resolved. If they would actually look at the ticket and the catalog attached they would see everything if following g guidelines and fixed but nobody is doing their job over there. It is now taking toll on my business and I cannot get ahold of a real person to help with my issue. It says If I believe it was a mistake of their part to contact them and I have multiple times and still getting generic responses that are not helpful

  Business Response

  Date: 11/14/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi ******,
   
  At this time, we can't provide the specific details about your merchant catalog violation.
   
  This ticket will now be marked as complete. If you have a different issue, let us know.
   
  Thanks!
  
  Kind regards

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18395573
  
  I am rejecting this response because:
  Someone read my message and closed the ticket- no action was taken and none of my concerns or issued addressed. This is redundant. I have opened multiple tickets with no help. It says if you believe there was an error to contact customer service - to which they replied they couldn't give me information  and that they were closing my help ticket again.

  No action has been taken and there is no satisfactory with the response or customer service. 

  please escalate this issue 

   

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account with Pinterest and received 150 credits with them for advertisement. Someone reached out to me and helped established my 3rd ad at *****, I thought it was too much so that evening I switched it back to **** per day so that I would not incur a debt that I cannot afford. Next thing I know the account blew through the credit having me owe a little over ****** in cost which Pinterest politely debited my account for. That same day, I reached out to the 2 people I communicated with and asked why did they change my ad cost, they claimed they knew nothing and did not do it but yet it was done. I closed the account immediately and a few days later still being charged for ads that are ****** and *****. I reached back out to the person that assisted me and they told me to contact the help center, in which I have already done it. I am requesting all of my money back immediately, my debit/financial information removed/no longer debited for Pinterest disposal, and I want absolutely nothing else to do with Pinterest. The total that I am requesting back is 21.30+******+5.38=131.68.

  Business Response

  Date: 11/02/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi Latongie,
   
  Thank you for contacting us.
   
  Please reach out to your Account Manager [****** ******* - [email protected]] who will be able to help you with your refund request. Please do not hesitate to contact us again if there is anything else we can help you with!

  Thanks.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18342928
  
  I am rejecting this response because: They have done absolutely nothing to assist me accept tell me to put in a ticket for a refund.  I have put in a ticket for a refund and since then I have received another person asking me for assistance to do business with me.  I do not want to conduct business with Pinterest and they seem to be horrible with conducting issues and only want to take your money instead of assistanting.  They seem to ignore any problems and only want to come in for getting business and take money and it stops there!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this Letter in regards a Pinterest account that does not belong to me. To my knowledge there is a Pinterest account with my picture as the profile picture. I confirm that is me in the Picture, but I am not associated with this Pinterest account. Please remove and delete the Pinterest account permanently so that it will no longer pop up on ****** searches.

  Business Response

  Date: 10/31/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi Jasmine,
   
  We just need to verify you're the one pictured or named. Please reply to this email with a photo of yourself, as well as a copy of your library card or a piece of mail, obscuring any other irrelevant information shown (e.g. address).
   
  Thanks for your help.
  
  **** | Pinterest

• Initial Complaint

  Date:10/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly reached out to customer service for support and gotten no help whatsoever. This issue has gone on for more than a year. Every time without fail, my request for help has been met only with an automated response asking me to rate the agent interaction/general customer service. Again, I have had no interaction with an agent and have not been provided any customer service. It is virtually impossible to contact this business. Nothing I do works. I just want to speak with someone to resolve my issue. This doesnt feel like an unreasonable request. My last attempt to reach out was between 10/20/22 and 10/25/22. There is no way for me to find the specific date of my attempt to contact support. I received the automated response today, 10/27/22. The only response Ive ever gotten from Pinterest has been this automated email. I feel like Im going crazy because they repeatedly ask me to rate an interaction Ive never had.

  Business Response

  Date: 10/31/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi *****,
   
  Thank you for contacting Pinterest. My name is Carine and I am here to help you with your request.
   
  Sorry for the trouble with Pinterest on your iOS device. Here are a few suggestions:
   
  Reboot your device
  Uninstall and reinstall the app
  Update to the latest iOS version
  Try switching from data to Wi-Fi (or vice versa) 
  If none of these tips helped, please send me a screenshot or video of what you're seeing.
   
  Thank you.
  
  Carine

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a LinkedIn account with my picture. I noticed when I searched my name on ****** it is showing my picture from LinkedIn and it says I have a Pinterest account with my other email ********************* I never had a Pinterest account and never uploaded my picture to their website. I tried to sign into Pinterest to remove my picture and delete and close any information they have about me. I contacted them and my information and my picture are still showing on my ****** search of my name. I would like my picture removed immediately and the account closed. This is an inversion of privacy.

  Business Response

  Date: 10/20/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  
  

  Hi *****,
   
  Thank you for reaching out. My name is *******, I'm here to help you.
   
  I can see that your account has been deactivated.
   
  Your account is no longer live: www.pinterest.com/newnew8520 connected to ********************
   
  Your public profile is now deactivated, but it will take 14 days for your account and data to be permanently closed and an additional 7 days for ***************** to be removed.
   
  If you change your mind before the 14 days have passed, you can log in with your email and password, and we'll send you a link to reactivate your account.
   
  You can read more about account deactivation on our help center: https://help.pinterest.com/article/deactivate-or-close-your-account
   
  To make sure your account's no longer active, go to your profile URL (www.pinterest.com/newnew8520). Do not log in to check if your account's still activethis will reactivate your account.
   
  Thanks,
  
  *******

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18238872

  Hello,

  This is the link to the person who has my picture and name up on Pinterest. Please delete and deactivate this profile since this is not mine and is  stolen from my LinkedIn page.

  (Please see below)

  
  https://plus.google.com/102215169011559334167
  I am rejecting this response because:

  The person's profile name is: @newne1985
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/07/2022

  I wanted to give the update that now when I look up my name the account newew1985 still comes up. It does not load the page but still has my picture. Someone from Pinterest had reached out and I explained this. Hope to hear back soon that it is taken down.

  Thank you,

  Business Response

  Date: 11/08/2022

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:
  

  Hi *****,
   
  I initiated the removal of the image(s) from our servers. Once removed, it can take a couple of weeks until search engines like ****** "re-index" the page, which will cause the search results to update.
   
  To speed up the removal of the images, you can submit the links* that are showing up in search to ******'s Webmaster Tools.
   
  To find the links for submitting to ******:
  1. Search using ****** Image Search
  2. Click or tap on the image once
  3. Choose "View Image" (if on a computer) or "View original image" after tapping the menu button (if on a mobile device)
  4. The image *** will show in your browser's web address/*** bar at the top, then copy/paste the *** into the Webmaster Tool
  
  ***** | Pinterest

  It looks like you also responded to this with the following message:

  Good morning *****,
  
  
  Thank you for the information and for removing my information. I appreciate your help.
  Have a nice day! ??
  
  
  Thank you,
  ****************************

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************