Complaints

This profile includes complaints for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thumbtack, Inc.

  1355 Market St Ste 600 San Francisco, CA 94103-1337

• 

  Thumbtack, Inc.

  12936 S Frontrunner Blvd Ste 500 Draper, UT 84020-5485

• 

  Thumbtack, Inc.

  12936 S Frontrunner Blvd Draper, UT 84020-5480

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Thumbtack for Unjust Lead Charges Dear whom ever this may concern I am writing to file a formal complaint against Thumbtack regarding unethical practices related to lead charges. I have been consistently charged for leads that have proven to be unresponsive, unreachable, or have outright canceled jobs. This not only raises concerns about the quality of Thumbtack's lead generation system but also results in significant financial losses on my end.Despite my attempts to address this issue with Thumbtack, I have encountered extreme difficulty in reaching their customer service. The lack of responsiveness and generic, canned responses have left me without a satisfactory resolution to my concerns. The inability to communicate with Thumbtack exacerbates the frustration and financial strain caused by the unjust charges for unproductive leads.I kindly request the Better Business Bureau's intervention to investigate this matter thoroughly. I believe it is imperative that Thumbtack reassesses its lead generation and customer service practices to ensure fairness, transparency, and accountability for all users.Thank you for your attention to this issue, and I trust that the Better Business Bureau will help rectify these concerns to benefit not only myself but also other users who may be facing similar challenges.

  Business Response

  Date: 01/30/2024

  Hello *****,

  Thank you for contacting Thumbtack through the Better Business Bureau, we appreciate you for reaching out here with your concerns. We greatly respect the pros who use our site and the money they spend with us.
  
  As you're aware, we are a lead-generating platform. Customers can reach out to you wanting to learn more about your business. Whether or not youre hired, youre paying for the value of being connected with a potential customer. Please keep in mind that all sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use ( ******************************************* ) under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance.
  
  You can read more about our refund policies and requesting credits here:
  ***********************************************************.
  *********************************************************************
  
  If you have questions about a refund decision you can send an email to ******************************** or reach out via phone. Here is the support contact info:
  
  Support hours are Monday - Friday 8 am to 5 pm MST
  Phone support is available by calling ************
  Text support is available by texting ************
  Chat support is available to pros when they login to their Thumbtack account, be sure you are logged into your account.
  Email support is available by emailing ********************************

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21197768
  
  I am rejecting this response because: I am constantly charged high prices for customers to book my *********** never reply. Thumbtack set their system up to not take any phone calls so youre texting someone the whole time youre trying to resolve issues. This particular complaint I was charged 90 dollars the phone number the client gave was not her number and the person stated they didnt know her I expressed this and was told I well not get a refund
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2024

  We definitely understand the frustration in not getting hired. As a lead-generating platform, customers can reach out to you wanting to learn more about your business or they can instantly book with you because they are ready to schedule with you. Customers can only reach out or book you if their project details match your targeting preferences. You're investing in getting your business in front of potential clients, which doesn't always mean you'll be hired.However, we hope that you are.

  
  Customers are searching for the right professional for their job. While we help in this search, it's up to the professionals to sell themselves. This includes making the customer feel confident in providing an address to someone online or increasing the chances of getting hired for the job. If a customer chooses to go with another pro, this isn't a refundable situation; if a customer doesn't respond back to you, this isn't a refundable situation.

  
  Please refer to our refund policy for all refund situations.Refunding customers that don't respond isn't something that has been included in our refund policy. You are charged when the customer first reaches out to you through search results. At that time, it is up to the pro to work to sell their business. Our pros now have the customer's phone number. You can call, text, and message the customer as well as follow up with the customer. We also wanted to share our Terms of Use (thumbtack.com/terms) with you if you have further questions.

  
  If a customer chooses to go with another pro, this isn't a refundable situation, if a customer doesn't respond back to you, this isn't a refundable situation. Please refer to our refund policy(***********************************************************) for all refund situations.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21197768
  
  I am rejecting this response because:
  I am aware of your refund policy however the customer instant booked me and never reached out she lives an hour away from me which basically says drive all way to her house for her to possibly not answer the door. I can see if I was charged ***** dollars thats an easy loss but to lose 50 dollars one week then the next week 90 dollars these fees add up. You guys could have even called the number she left me with to learn that she have the wrong number from the jump. You guys keep saying refer to the refund policy but maybe you should go into detail when it comes to it because you have the options there for a refund but if the description doesnt match what you guys like you dont issue a refund. Im not gonna argue back and forth about why I should be refunded but you guys really need to fix your platform because from the looks of the reviews Im not the only person having an issue with this. Why hurt a trying business when everyone could be satisfied and winning 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been using thumbtack for about 8 months and it's been great at times and the sometimes not so great.Recently I was charged for a job lead and when I contacted the (customer) there was no reply. After a week I still hadn't received any communication from the customer yet ********************** took $60 from my account. I tried multiple times to talk to someone but there's no live representative to talk to.I sucked it up and paid the $60 and then received another job that was I was charged $59.86 for. After contacting the customer and confirming that he's 81 years old and clicked my profile by accident and that he doesn't need any work done it was a mistake, thumbtack denied my refund and there's no one to contact or talk to. Thumbtack is robbing honest working men and something needs to be done about them.

  Business Response

  Date: 01/29/2024

  Hi *******,

  We really appreciate your business with Thumbtack, and were here to answer any questions and provide information on our policies to help you be successful on the site. We also see that you have decided to step back from using Thumbtack for now, and we hope to see you back using Thumbtack soon.

  As you're aware, we are a lead-generating platform. Customers can reach out to you wanting to learn more about your business. Sometimes providing more information about the services you can offer to a potential customer will help you get the job. Whether or not youre hired, youre paying for the value of being connected with a potential customer. 

  We want you to keep in mind all sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance.

  Terms of use: *******************************************

  You can read more about our refund policy here: ***********************************************************.

  Here is more information on how to request a refund:*********************************************************************

  For additional assistance, please reply to the last email you received from Thumbtack.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for thumbtack and gave them my credit card info to pay for direct leads. Appx 2 hours later my cc was charged for the amount of $18.75 the homeowner canceled i contacted thumbtack for a refund with no response a week later i received email notice that my account was suspended due to non payment i still have not received refund and its been 3 weeks

  Business Response

  Date: 01/29/2024

  Hi *****, 

  Thank you for contacting Thumbtack and for sharing your concerns. We take your concerns seriously and use feedback like yours to improve.

  It looks like your account is currently not able to do business on Thumbtack because there was a problem when we tried to charge your card on file. When you sign in, you will be directed to update your card on file and pay any outstanding balances. Please keep in mind that all sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance. 

  Here is a link to the Terms of Use: *******************************************

  You can read more about our refund policy here: ***********************************************************

  Here is more information on how to request a refund:*********************************************************************

  For additional assistance, please reply to the last email you received from Thumbtack.

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used thumbtack to find someone trusted to mount my new television. Installer mounted tv too high and not centered. Asked installer and they stated it was tilted down even with tilt. Tv hurts neck to watch and isnt properly centered. Installer was also given some items (tv and chest of drawers) that I planned to donate to charity as installer was in need. Installer dropped TV causing damage to my floor. Contacted Thumbtack to file dispute and installer was rude and called me a liar and refused to provide money to cover repairs for damage.

  Business Response

  Date: 01/26/2024

  Hey *******, thank you for providing this feedback for us to review. 
  
  We are glad to see that our Trust and Safety team has been able to address this matter with you directly. We hope this resolution will help you address this concern and you can proceed as you see fit. 
  
  If you have any questions, please do not hesitate to respond to the emails sent to you on January 22, 2024. 

  We wish you the best moving forward! 

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on January 18th I was booked for a direct lead on Thumbtack. I was charged $43.94 for this lead. I responded to the client asking her what type of services will she be needing. Left my phone number and the very next day January 19 the booking was cancelled. That same day I see the same exact lead on thumbtack for $18.94. Huge difference from what I was charged. So they charged my card $43.94 for the lead. I complained and wanted my money back onto my card. They instead gave me credit for more leads on the website. This place is a fraud. Stay away

  Business Response

  Date: 01/24/2024

  Hi *****, we're sorry to hear that you feel this way about your experience on Thumbtack. Based on the contact information provided, we were able to locate your account and identify what has occurred. 
  
  On Thumbtack, once a purchase is made, it is non-refundable. However, we know every dollar counts when running a business, so there are certain situations where we will add credit back to your Thumbtack Balance. Your Thumbtack Balance never expires and will be there to use towards other leads. Let us share our refund policy with you.***********************************************************
  
  Thank you for reaching out here about your concerns with Instant Booking. We understand this is a big change and we're here to help during this transition. Weve learned with instant booking, pros are more likely to get hired and customers are more likely to get their job done. We understand this is a big change. Feel free to learn more about Instant Book here: ****************************************************************;
  
  All refunds are processed strictly through request a refund within your payment section of your account to request refunds for any leads that fall within our refund policy. Please make sure you are detailed in the information you share in your refund request.
  
  Refunding customers that don't respond isn't something that has been included in our refund policy.  You are charged when the customer first reaches out to you through search results. At that time, it is up to the pro to work to sell their business. Our pros now have the customer's phone number. You can call, text and message the customer as well as a follow up with the customer.   We also wanted to share our Terms of Use thumbtack.com/terms with you if you have further questions.
  
  If a customer chooses to go with another pro, this isn't a refundable situation, if a customer doesn't respond back to you, this isn't a refundable situation.  Please refer to our refund policy for all refund situations.

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told that I could not join their site dude as someone having some information attached to my business, they refused to give me any information after entering all my personal information as such in my date of birth, my Social Security number, all personal information about my business

  Business Response

  Date: 01/24/2024

  Hi ********, we're sorry to hear that you feel this way about your experience on Thumbtack. Based on the contact information provided, we were able to locate your account and found that it's currently inactive. Unfortunately, your removal will not be reconsidered going forward, we encourage you to review the communication you had with our support team. 
  
  We have found that you are associated with a user who needs to address an issue with their account. We will not be able to review this matter until that issue is addressed. We want to wish you and your business well as you move forward.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for fake leads as well as paying for leads that customers then cancel. Upon requesting a refund thumbtack refuses to refund the funds to my credit card, instead they give a credit towards new leads.I dont want a credit towards new leads as I do not wish to do any .ore business with this company. I want my initial charges refunded and compensation for my lost time.

  Business Response

  Date: 01/23/2024

  Hello ****, Thank you for sharing your concerns here. Thumbtack takes your concerns very seriously, and we always look for ways to improve. 
  
  We greatly respect the pros who use our site and the money they spend with us. All leads on Thumbtack go through a verification process, and we don't allow fake leads on the site. If you ever encounter a suspicious lead, please report it to us right away here: ***************************************************************************. We'll look into the situation and take appropriate action as needed.
  
   Please keep in mind that all sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. However, we know every dollar counts when you are a business owner, so there are certain situations where we will add a credit back to your Thumbtack balance. You can read more about our refund policy here: ***********************************************************.
  
  By default, your refund will be sent to your Thumbtack account balance so you can get more leads on Thumbtack. However, if youd like your refund to be sent back to your original form of payment (such as your credit card on file), you can contact us within 10 business days of your original refund request approvaland explain that youd like your Thumbtack balance refunded to your original payment method. 
  
  Please note that restrictions apply. In order for the refund to be sent back to your original payment method. You can review more about the restrictions, and how to do this here: *********************************************************************
  
  If you need additional assistance or would like to report a concerning lead or have a lead reviewed, you can send an email to support@thumbtack .com or reach out via phone. Here is the support contact info:
  
  Support hours are Monday - Friday, 8 am to 5 pm MST
  Phone support is available by calling ************
  Text support is available by texting ************
  Chat support is available to pros when they login to their Thumbtack account, be sure you are logged into your account.
  Email support is available by emailing ********************************

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thumbtack has recently started an instant book feature which is not an option you have to use this if you use the platform the customer will instantly book you and you are charged accordingly. Over the past few weeks we have been receiving fake leads. Real numbers but bogus jobs and also some fake app generated numbers . Customers saying they did not book this service, we have even arrived at the job and people have stated they did not book this. When you call thumbtack its impossible to speak with someone. So you have to message and they want you to provide proof.. but they also all of a sudden never answer the phone all they do is tell you this is a lead based platform and you will be charged for your business being put out there.. but the issue is when were being charged for jobs they are Not real! That is a scam thats are taking money from ppl and refuse to own up to it! This is not something that has been happening it literally started when they created the instant book feature which is also so ironic that now its impossible to speak with an agent. If I have 15 minutes to get the customer to cancel but they arent real, not answering, or they agree to the job and then say I didnt book this service when you arrive how are we supposed to rectify the situation in 15 minutes especially when we can not get a thumbtack agent on the phone its literally impossible !! It is so wrong if them to create this problem and hide their hands and I really hope something is done about this the instant book feature should be a option or fully removed because it is causing major issues and they are reaping the benefits while the small business contractors suffer with no help we deserve to be treated fairly. SHUT THUMBTACK DOWN !! Post on socials and spread the word thats the only way .. post your proof and share your story!!!!!

  Business Response

  Date: 01/22/2024

  *******, Thank you for reaching out to Thumbtack through the Better Business Bureau. We take your concerns very seriously, and we are always looking for ways we can improve Thumbtack. We appreciate you taking the time to share your concerns about Instant Booking. We understand this is a big change and we're here to help during this transition. Weve learned with instant booking, pros are more likely to get hired and customers are more likely to get their job done. We understand this is a big change. Feel free to learn more about Instant Book here: **********************************************************.
  
  We greatly respect the pros who use our site and the money they spend with us. All leads on Thumbtack go through a verification process and we don't allow fake leads on the site. If you ever encounter a suspicious lead, please report it to us right away here: ***************************************************************************. We'll look into the situation and take appropriate action as needed.
  
  If you need additional assistance, or would like to report a concerning lead you can send an email to support@thumbtack .com or reach out via phone. Here is the support contact info:
  Support hours are Monday - Friday 8 am to 5 pm MST
  Phone support is available by calling ************
  Text support is available by texting ************
  Chat support is available to pros when they login to their Thumbtack account, be sure you are logged into your account, this may be why it wasn't working for you
  Email support is available by emailing ********************************

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11JAN24 I received a direct lead for a wedding photography service of 8 hours. I was charged $245.13 for this lead. The lead had a max ****** of $2500 which is not reflective of my profile preference which is set to $4000 for an 8 hour job. I have reached out to support for a refund the same day which was denied. I have challenged the decision oncemore and was met with another denial due to "direct lead matched your preference." The response from support are generic and does not support or ****** a reasonable solution or explanation, the policies are vague and much can be within the misinterpreted. I will be deleting my account and my request is for a full refund for this transaction.

  Business Response

  Date: 01/17/2024

  ******, we understand it's frustrating that a recent lead did not work out for you, and that you would like.a refund for the lead. The lead has been reviewed for a refund ************** the decision that was made to not ***** a refund for this lead. The Refund Team found that it matched the preferences set up on your account, and the Max Lead Price that was set for a Wedding and Event Photography lead for 7 hours and more was up to $245. It is important to always have your target preferences and *** lead price up to date *****************************************************************
  
  All sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up. ******************************************* However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance. You can read more about our refund policy here: ***********************************************************.
  
  We really appreciate your business with Thumbtack and were here to help answer any questions and provide information on our policies to help you be successful on the site if you decide to continue with us. If you have additional questions about setting up your preferences, or about our refund policies please respond to the last email you received from Thumbtack with your questions, and we will be happy to assist you further.

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21135256
  
  I am rejecting this response because: I understand the preference was set at 7+ hours for a charge of up to $245 for the lead. My argument is directed to the actual lead where the leads budget was $2500 *** for 8 hours while I have set my proce for $4000 minimum for an 8 hour wedding. This is the issue and I feel like thumbtack is gravitating their decision to how much they charged me for the lead not the actual preference set for the leads I'm willing to accept.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2024

  
  We really appreciate your business with Thumbtack, and were here to answer any questions and provide information on our policies to help you be successful on the site.

  With that said, our team has taken a review of this matter and is unable to change our stance on this issue.

   As stated before, The Refund Team found that it matched the preferences set up on your account. The ************** that was set for a Wedding and Event Photography lead for 7 hours and more was up to $245. It is important to always have your target preferences and *** lead price up to date (*****************************************************************)

  As you're aware, we are a lead-generating platform. Customers can reach out to you wanting to learn more about your business. Whether or not youre hired, youre paying for the value of being connected with a potential customer.

  All sales on Thumbtack are final and non-refundable per our refund policy in our Terms of Use under the section Thumbtack Fees and Taxes., which all users on Thumbtack agree to upon signing up.However, we know every dollar counts when you are a business owner, so there are certain situations where we will add credit back to your Thumbtack balance.

   You can read more about our refund policy here: *************************************************************** goal is to make the cost match how valuable the job is. Prices will vary since a jobs value can change based on things like project size, how many pros are available, and your market.

  We hope we were able to provide clarity regarding this matter.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cant login still.When i try I get a screen that reads account locked My profile is A pro remodeling *********************** ************ associated profile number. And this number is no longer in use.My new number is ************ I have a balance to pay n get new leads so this problem needs to be resolved asap.When i try and reset my password your link is not going through to my email address. I press send link Its not getting delivered afterwards.Can you help? Can you unlock my account? so i can login?Can you see if its deactivated?All this is bc i got a new ************* number n the thumbtack didnt recognize my new information.I can be called east coast time ************ to resolve this Ive bid and was hired by your customers well after august 2023.I downloaded your app pro on a new phone And could not log in bc i lost my password!So your link locked me out Thats the problem I need this resolved asap just saw my profile on google.com You will see my Profile ! ****** Thumbtack A ************** ****** ** You can see the account

  Business Response

  Date: 01/16/2024

  Thanks for providing this feedback, ********* 
  
  I have been able to take a look at our communication with you and saw that our team has sent you the steps to address this matter. 
  
  When you have a moment, please visit this link (**************************************************), which will help you reactivate an account that you have disabled. 
  
  If you have any questions, please do not hesitate to reach out to our Service and Support team Monday - Friday, 6 AM - 6 PM MST. Here are the different options we have for you to proceed with:
  
  - Phone support is available by calling **************
  - Text support is available by texting **************
  - Email support is available by emailing ******************************** or ****************************** for Spanish Support.

  
  We hope this clarifies your concerns.