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Business Profile

Job Listing Service

Instawork

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 413 total complaints in the last 3 years.
  • 85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working shifts a few years ago for Instawork and then some shift required a background check my account was immediately deactivated I had went through the steps to try to appeal but didnt know how I checked what the background stated but I have not been convicted of any crime. I feel as though I shouldnt be penalized for pending charges. Fast forward I tried to do Instawork this year & am still recieving the same deactivation statement in app I can no longer check the status because its past 12 months I just want to be able to accept shift again.

    Business Response

    Date: 05/01/2023

    Hi Shakaries, 

    For the trust and safety of the broader community, Instawork reserves the right to deactivate your account at any time, should the report or background check reveal criminal convictions that would threaten Instaworks commitment to creating a safe working environment for our community.

    If you believe that the contents of your report/check are inaccurate or incomplete, you can contact Checkr through the Checkr applicant portal.

    Once you received an updated result, please contact Instawork Support stating your full name at ************************************ to reassess your account.

    ******************** Trust and Safety 

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    instawork customer support is nonexistent. I answered a coach call a month ago while I was driving and asked if I could call back when I arrived at my destination. The instawork instructor I was speaking with for my coach call affectively confirming my reschedule. So when I arrived at my destination, I called the number back and it said to reschedule the call within the app. When I opened the app, it never gave me the option to set an appointment and still hasnt. I have filed many tickets on their websites through their customer support and through the app as well. I have gotten no help and I have gotten a little to no responses. I had also referred my boyfriend to the company for gig work and they have not reached out to his support tickets as well. I am looking for somebody to reach out to from Instawork to help me schedule a new coach call and get me approved for more positions. There is no reason why I should be losing money due to Instawork supports lack of follow up.

    Business Response

    Date: 04/25/2023

    We understand you are disappointed that you were not approved for a particular position following a coach call. Unfortunately, it looks like you do not currently have the qualifications for those roles. You can improve your skills and request position approval through another coach call again in 90 days. 

    Customer Answer

    Date: 04/26/2023

     
    Complaint: 19979453

    I am rejecting this response because: I have not had the chance to talk to anyone about my qualifications and work history.

    Sincerely,

    *****************************

    Business Response

    Date: 05/01/2023

    Hi Kayla,

    We appreciate you reaching out to Support about wanting to apply for skilled positions. Let me see how I can help.

    We understand you are disappointed that you were not approved for a particular position following a coach call. Unfortunately, it looks like you do not currently have the qualifications for those roles. You can improve your skills and request position approval through another coach call again in 90 days.

    In the meantime, you have been approved for other positions and you can continue to book shifts for those roles.

    Thank you

    Customer Answer

    Date: 05/01/2023

     
    Complaint: 19979453

    I am rejecting this response because: I was never able to do the initial coach call, meaning you guys do not have sufficient evidence to decide wether i do or do not qualify for the position. i want someone to reach out for me and have the initial coach call i never got. thanks.
    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They made me work an entire week to claim I never showed up

    Business Response

    Date: 04/25/2023

    Please contact support for hours dispute.

    Customer Answer

    Date: 04/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is worse. Went to ************ from ********. Wasted a lot of money on transportation and travel accomodations. Shift partner was horrible. I was subjected to severe abuse. Removed myself when the partner wanted to abuse some more. Intsawork penalized me for refusing to allow the nastiest partner I ever worked in over 250 shifts on the app. Yeah. I want to take instawork to court. the partner was a nightmare and only I was penalized for it considering suing the partner and instawork

    Business Response

    Date: 04/20/2023

    Hello, 
    I see that our support agents are helping you file an incident report. 
    Thank you for writing in, we will be in touch through our app. 

    Thank you

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What a joke instawork has become. Started off as such a great idea, and has turned into complete nonsense. I've been using instawork cooks in my establishments for well over a year now. I have never seen worse cooks in my life, I've paid out so much money to people that can barely hold a chefs knife, have no idea how to cook, no idea how to perform safely in a kitchen, etc. I genuinely don't understand how these people view themselves as cooks and expect to get paid as such. It's like walking into a doctor's ****** and pretending I know medicine, all my patients would die, and then saying I don't get paid enough. Complete and utter nonsense. Instawork is nothing but a scam. The food service industry was hit hard by covid, many places were and still are in need of help, what you are getting with instawork is the scraping off the bottom of the barrel, people that aren't competent enough to hold a real job so instead they take advantage of poor business owners day by day. When you tell them they are trash, they leave and go and do it to someone else. It's insanity. Instawork is one of many businesses that would make you lose faith in humanity.

    Business Response

    Date: 04/19/2023

    Thank you for the feedback, we continue to improve our offerings. 

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/5/2023 Instawork refuses to pay me for over 8 hours of work at $12 for a shift because despite my location being tracked for over 6-7 hours they cut my time to 20 minutes and fraudulently said they could not track me which is false information because the app was tracking me the entire shift. The work location then denied my claim because the managers were goofing off the entire shift and not even around to see i was working. I will be taking this to ****** county small claims court and filing for the maximum penalty since they do not want to pay the income for working on their clock Im sure the university has plenty of cameras to verify i was on the property!

    Business Response

    Date: 04/13/2023

    Hi, I see you're actively working with our support agents to resolve your issue. Thank you for your continued patience. 

    Customer Answer

    Date: 04/14/2023

     
    Complaint: 19906358

    I am rejecting this response because:  The issue has not been resolved and instawork continues to deny my claim and has now suspended my account for one month . 

    Sincerely,

    ***************************

    Business Response

    Date: 04/17/2023

    I see that your account is now active. Thank you.

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have worked for Instawork for about two years. Recently they have been holding workers money for up to a month. The tips we get for events are filed usually a week to two weeks after but it takes Instawork a long time to get it to us. When employers ask about our money they say is our bank or to file for their card. There is no one to talk to in person and we cant even respond to support on the same matter unless we creat a new thread.

    Business Response

    Date: 04/13/2023

    I see that your complaint was responded to and resolved by our support agents on 04/05/2023.
    Thank you

  • Initial Complaint

    Date:04/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to this app to book a shift. I was in a car crash on the way to the shift. My phone was damaged so I couldnt use it to access the app to actually cancel the shift. I used my Apple Watch to reply to a message sent to me by the on-site contact to say I was in the crash. My account was still suspended for no show , even though I didnt even have a working phone and I replied to the on-site contacts text. How was I supposed to get there after being in a crash with no phone ? Instawork doesnt provide a way for us to call them so what was I supposed to do. I appealed the suspension because obviously I WAS IN A CAR CRASH and they denied my appeal and cancelled $1k worth of gigs I had scheduled this month. After working over 24 shifts for them last month. This company continues to show they have no desire to advocate for the people who use it for work and only care about the businesses they contract. I couldve lost my life ! And now my account is suspended and *** lost all the work I had for the month of April. Instawork is a joke

    Business Response

    Date: 04/04/2023

    Thank you for writing to us. I see that you're working with our support agents to get the matter resolved, please submit the documents you have mentioned in your appeal to support. Thank you.

    Customer Answer

    Date: 04/06/2023

     
    Complaint: 19887920

    I am rejecting this response because:you dont see me working with anyone. I do not have any open tickets with Instawork. Not as anyone reached out for me to provide documents. The app offers an automatic appeal option that was immediately denied on Instaworks end. So why would you reply to my complaint with an outright lie ?

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been paid for my shift tips from March *****. They will not speak to me expect a chat which they end without fixing the problem. 213 dollar and some cents is what is owed.

    Business Response

    Date: 04/02/2023

    Due to lack of information provided here, please contact support for further inquiry of your payment. 

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and another girl bartended at Dessert Diamind Arena on Dec 17, 2022. We received a receipt that showed we made ****** in tips. The manager at event said he pays instawork and they pay us. We have not received any tips and we keep getting told they are reviewing it. Or they are waiting for the partner to pay them. The girl I worked with called them and was told they paid them out. This is now going on 5 months and still we have not been paid. I have contacted support at least ten times already. Still nothing and we keep getting told the same thing. We should have gotten over 200 dollars each and we havent.

    Business Response

    Date: 04/02/2023

    Hello, 

    I see that our support agents are working with you to resolve your payment issue. 
    Thank you for your patience. 

Instawork is NOT a BBB Accredited Business.

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