Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to book shifts due to my car breaking down & I provided a picture as well. I tried to contact support which you are unable to do during the ********* was unable to transfer my shift. This is horrible & I tried to appeal & was quickly denied.

  Business Response

  Date: 12/20/2022

  Hi there,

  We have corrected your cancelations and no shows. We have also ensured that your account was reactivated.

  Thank you

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been doing Instawork for almost two years now and have minor hiccups here and there but this is getting out of hand. Per their policy they state that if you are send home due to business needs being changed or the business cancelling they guarantee a four hour pay. On November 26th 2022 I shower up a a restaurant Carlitos when I was told that they had overbooked one person and no longer needed another.(me) Please keep in mind I did not book anything else this day since I was supposed to work. I didnt worry since Instaworks policy states I still have to be paid for four hours. Its been now three weeks and their giving excuse after excuse on why they cannot pay me. I know that if they see the cameras from the restaurant I was there and ready to work. I will be filing a complaint with my lawyer as well this is crazy how their saying its because of my tracking when they can check cameras. I know I cannot check the cameras this is why Ill be contacting my a lawyer. No one want to help and this is probably the third time it happens.

  Business Response

  Date: 12/13/2022

  Thank you for your patience. We are extremely sorry about the trouble you have experienced with the dispute being rejected by partner ********* to the shift on 26th Nov, 12:30 p.m., and the issue taking so long to get resolved.
  
  Of course, this is not the situation we expect our Professionals to experience, and regret all your inconvenience. We will surely pass on your feedback to the relevant team to evaluate our support service and look forward to improving them for a better experience.
  
  We have gone ahead and issued a payment of $77.00 to your account as a 4 hours compensation for your claim. Hope you will receive the payment in the upcoming cycle soon. We appreciate your understanding in this case. Have a great day and rest of your time!
  
  

  Thank you

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked at ********** ******* in *********** December 6 2022 at 10pm!!! Instawork marked me as a no show and suspended me from working I clocked in and out and I also signed there sign in sheet they are taking the money they paid me back

  Business Response

  Date: 12/08/2022

  Hi *****,

  We have corrected that no show and ensured that you will be paid for that shift.

  Thank you

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Complaint due to the fact I'm missing wages at Instawork at a Christmas Tree event assignment in the ********* ** location. I have contact Instawork. numerous of time about this issue. I received the run around inaccurate details what actually occurred that doesn't appear to match . My account has brought me concerns that someone in payroll clerical error or deliberately mixed my account up on December 3, 2022. I work at least two and half hours but was supposed to be paid fours $ 72 since Business cancelled before the shift ended. We were supposed to be automatic paid $72.00. we finished earlier then expected reduced $8 then customer service told me . Unbelievable reason that I didn't get paid but I owe another company $64.00 which very shocked to me whichever I never knew anything about about but within two a $64 bonus . However Christmas Tree event within 4hrs time frame businessss cancelled after clocking out. I was immediately scheduled payment within 5 business days. $72.00. I received 8 dollars my other assignments I was supposed to be paid NRG 106. But got paid total $98 but payroll status$ ****** but in two week a$ 64 dollars bonus..My next concern why was my account set up under iCARGO account $64.00 if is a bonus which I nevertheless worked period. Something fishing was going on my account a ripoff . Payment disappeared me being a Pro was supposed received on the same day $72.00 instead on 5 days later on December 7 , 2022 received $98.00 short on my full payment $******. would like rest of my payroll as agree policy if company cancelled we received a full payment why did send $8 excuse. I never knew owe anything to iCARGO cancelled they only wanted men. Why I owe them $64.00 then with two weeks a bonuses from iCARGO only want men something not adding up nonsense I never work for them on November 29,2022. I'm not sure how they came up with the ideas concept. I'm concerned company policy that I had firmly trusted handle my payroll correctly.

  Business Response

  Date: 12/08/2022

  
  We understand that this deduction is an inconvenience however as we let you know since this amount should not be deducted due to your being canceled by the partner.
  
  We issue that $64 payment deducted as a bonus.
  
  You will receive this amount deducted next week the payment will be processed on Wednesday.
  
  This bonus will complete your $72 payment, we understand that the payment was not Instapay, however since this was a time adjustment we can not process those as Instapay. Instapay will be processed after completing **** shifts if no time adjustment is made manually
  
  Again we apologize for all the inconvenience this may cause you.

  Thank you

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18538657
  
  I am rejecting this response because:Instawork has been running the biggest payroll scandalous acts blue collar crime as the staff in the payroll  and  customer service representative  been train to gasoline lies to postpone paying that bottom-line to violate employees rights. Unbelievable, such as paraphrasing any of the responses has been completed misleading straight untruthful doesn't even match the company policy. First off at Christmas Tree event suppose be paid immediately as Pro according to their so call policy but instead. Instawork had me await 5 days then stated mixed account alter tampering with my account false light the situation came out with bonuses as  they twisted conversation pinch off each account like do they know different between ***** Labor laws vs Bonus is two different things, doesn't any the of reason make sense to why full $72.00 never deposited into my account. Why is Instawork sticking with their lies now another 10 days overall they didn't give $8  either because I was supposed to receive $174 total instead out no where Instwork  policy change a  ***** Labor hour to switch over to bonus is nonsense. I work three hours before actually canceled, pull a stunt to place other business onto the account to have the money transition somewhere else into a different account. Deceptive business practice and misleading. As the play role shifting account to avoid paying $72.00 unreliable can full trust this people to management payroll . Ironically, they cancelled two more assignment Instawork can not be trusted put the money in their account and spend reason they lie then make employee away 15 days get $64 when never ever issues the $8 at all deposit I receive on December 8 m was ***** they never even deposit full 174 just  misleading information too broke to pay me on time  was not a bonus not ever is flat out hipoorocrissy  lies not free money at all .period. Instawork is still responsible paying three hours labor work was cancelled we finished before actually end 4pm to 8pm we finished at 6 pm, A disgrace Intawork could pay me on time as acting so poor pinch off the account no medical benefits offered a temporary company why deductible   I receive $98 i was received 114 now wait 10 more $64.00  this is unacceptable   and dishonest business practice.  I refuse to Instawprk  cause frustration and stress  such tiny amount of money period how many ways going to lie why didn't pay me yet I'm showing 7 more day before even pay me 64 total 15 day  this way over the top running poorly.  Instawork policy of cancelled before assignment ends we get pay immediately, not in three weeks . I disagree Instwork response  why 14 dollars missing in the deposit.
  
  Sincerely,
  
  *********************Enable GingerCannot connect to Ginger Check your internet connection
  or reload the browserDisable in this text fieldRephraseRephrase current sentenceEdit in Ginger

  Business Response

  Date: 12/11/2022

  We are sorry to hear about your issue with these adjustments, we can see that your payment was adjusted because it was processed twice, the original payment was on Nov. 28, 2022, and after that, an incentive was issued on Dec. 5, 2022, so that same day we needed to adjust your payment and is the deduction you see reflected on your invoice. We highly appreciate your understanding.

  Thank you

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18538657
  
  I am rejecting this response because: Instawork incorrect to the matter of the situation going by make seem, although it was a bonus or incentive then deduction $8 out of the $72.00 which I never receive at all should never have been any adjustment period.  Why is the representative paraphrase again now change to incentive, this is ridiculously. Instawork have constantly told me so many ways why they postpone paying me on December 3 instantly as a Pro when I had initial worked 3 hours. A foolish game over $72 a complete disgrace to treat someone that way, a waste of time to even communicate in regard to this matter. Overall they were attempting to $64.00 with in next 3 days from today it might not be that reduce to 58 then  tell me was a  bonus very misleading business practice when the entire time was labor bottom line nothing to do with bonus, or incentive.
  
  Sincerely,
  
  *********************Enable GingerCannot connect to Ginger Check your internet connection
  or reload the browserDisable in this text fieldRephraseRephrase current sentenceEdit in Ginger

  Business Response

  Date: 12/14/2022

  We have provided you with the $64 payment. This should be hitting your account this week.

   

  Thank you for your understanding and patience. 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company, placed my whole account, on hold. Where I can not work anymore until they take it off. It was done for no reason, I showed up to a paid backup was sent home because I was not needed at all. I couldn’t select the option, I reached out to the person in charge, I received no answer. I reached out to Instawork who insured me, they will clock me out in 2 hours. I have the screen shot but by the end of the day I was marked a no show and reached out about that. They suspended my account and took away, my other jobs tht was over $2000.00 it’s Xmas time and I have children. I was counting on that money to pay bills and rent and to buy my children items. I been emailing them constantly, no one have tried to help me with the issue at all. I don’t know what else to do. Thank you for taking the time to listen to my problems. I’m still waiting for my appeal I uploaded the screenshots and still no response at all.

  Business Response

  Date: 12/05/2022

  Your account is actually suspended since Dec. 03 due to a no-show, your appeal was not accepted but since you were marked as a no-show for missing your clock in mark we submitted a dispute to have your claim verify by the partner, if goes well and the partner approves your dispute then we can proceed and remove your no-show from your account.

  As soon as a decision has been made, you'll receive an email and the necessary changes will be made on your account.
  

  Thank you

  
  

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a job with them. So much went wrong. I was at the location along with everybody else, nobody could clock in. The supervisor refused to get this solved until the one of the 11 hour shift, and who was to say he was actually going to give the right times? Exactly, Im my case he didnt. I arrived at the site at 1:38, worked from 2:00 - 10:45, guess what he put as my *************************** allowed it he put my clock in as 2:00 ******* clock out as 1:41 PM. That makes sense???? This the last sht Im doing for these mfs. I want my money.

  Business Response

  Date: 12/05/2022

  Your time was adjusted correctly and you should see this reflected on your app.

  Thank you

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is withholding several hundred dollars from me I've asked them on numerous occasions to please pay me my money and have yet to do so they owe me well over $300 and I have been begging for 2 days for them to give me my money they keep saying that I have to wait and that is not correct sometimes when you've asked for them to expedite your payment they say certainly other times they say they cannot do it so it's just based on if they want to or not if they like you or not which is discriminating and they state that you'll get it that day but you never do they expect you to wait 7 days or 14 days or whatever and it's supposed to be given to you that day

  Business Response

  Date: 12/04/2022

  It looks like there's already an hours dispute that's been submitted to get today's shift payment (Dec. 1st) rectified. While an active dispute is being processed, we're unable to make any adjustments on our end to change things manually. If all goes well, once that dispute goes through you should see your hours updated correctly. If not though, please feel free to reach out and let us know and we'd be glad to assist further.
  
  Also, unfortunately, Bonuses follow a different payment process from regular Instapay, they are processed as Direct deposits to your bank account. The Top Pro bonus for $100.00 will be sent to the bank account on file, following the weekly payment cycle. Please remember that payments are processed within 1-3 days depending on the bank
  ?
  ?We truly apologize for the inconvenience. For now, we're going to close this conversation. But don't worry! We're here to help! If you have further questions, by replying to this message, the conversation will re-open and we'll be able to further assist you. We appreciate your professionalism. Have a great rest of your day!

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th 2022 I woke up and got extremely physically ill remaining in restroom for long time. My wife came ************** degrees at that time, unable to keep anything down even momentarily suggested by online nurse wife rushed me into the **** Arriving there I was found to have a 102 temp, extremely dehydrated prompting them to provide i.v and give medicine to try and help my body keep something in it and curve whatever my body was fighting off extremely suspected to be bad food poisoning. To shorter this I was extremely ill as explained the doctors admitted me to be observed intill symptoms subsided and or was able to keep something down. With all this I was not 100percent aware meaning was kind of delirious due to everything and nobody thought about it but I DID miss work at 8pm on said night on the 30th of Nov. When I finally was able to refrain from puking or having extreme diarrhea I realized about work, obviously I would not be able to nor be permitted to go to work but I was worried about not being able to report as I was admitted around 3pm and was not released intill 9:30pm over an hour after my shift had started. Relizeing the situation I had my doctor ****** the admitting and discharge time knowing that at least I would be able to keep my future jobs this being what it was and the situation as it was. AS SOON as I was able meaning as soon as I got to my phone when home canceled the shift STILL SHOWING AS ACTIVE ONLY SHOWING AS BEING LATE and I sent a message to the staff ******ing my situation and that I would be uploading doctors note and everythinf ******ing situation shortly (I needed to get cleaned up and was definitely still not well just not feeling on deaths door) which I did. My doctor forbid and excused me from any absence. Instawork not only suspended me they cancelled all my shifts taking away the security I had and was my family's Christmas budget after given note and of situation due to "to be fair to other users" this is not ok

  Business Response

  Date: 12/04/2022

  Thank you *********

  We have excused that no show and reinstated your account.

  -Instawork

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18512502
  
  I am rejecting this response because:
  I don't believe just unsuspending my account when it shouldn't have been in the first place and giving me back positions that where still available ones that people didnt want to fill i had some really good paying jobs scheduled primary around Christmas and new years as well. There is now ABSOLUTELY NO positions available I mean none this is all because of your guys fault I am at a good loss of a income I was planning on to help for the holidays and now like said now am I not only that I'm out a unknown amount due to the companys udder disregard and respect for my and has I have now come to find out other health and legitimate reasons for problems like mine that happen to occur instead of looking at the situation and not just pushing suspend button and ruining a family's plan of income. I'm not sure what you can do if the company is able to unhook who ever booked my positions that was available because of your mistake,I doubt you will compensate my list wages but I do know just unsuspending my account and giving back unwanted shifts that where still available is not. Ok outcome 
  Sincerely,
  
  *********************

  Business Response

  Date: 12/05/2022

  Thank you for reaching out to us and letting us know that you had to cancel this shift. I am sorry to hear that you are unwell. Hope you feel better soon.
  
  Since you canceled this shift after the start time, it is marked as a no-show. We regret to inform you that your account is suspended.
  
  We encourage you to appeal account suspensions through the app to get a quicker resolution.
  ?If you have already gone through the appeals process, please hang tight. You will be getting the result of the appeal within 30 minutes of your submission.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account in December 2021. It is December ************************************************** REVIEW all requested documents, work experience etc has been uploaded but the the team clearly doesnt have the time. I have attempted to delete my account FOUR TIMES. Each time I log back in to all my information saved - so beware, your information is not leaving their database. I have reached out to support on numerous occasions- to be completely ignored for over A YEAR

  Business Response

  Date: 12/04/2022

  Thanks for contacting Instawork! We have activated you for all of the positions that you qualified for based on your work history. 

  
  If you have relevant work experience for additional positions, please add your experience to your user profile and request a reference to vouch for your performance. 
  After competing these two steps, please let us know you are ready for your account to be reviewed by selecting the 'add more positions' button at the bottom of the gigs tab of your Instawork mobile app. 
  
  
  

  
  

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18490734
  
  I am rejecting this response because:

  my account show experience as a supervisor. You didnt fix that. Secondly. It requires over a year waiting time and a bbb compliant for you to act. 
  
  Sincerely,
  
  Ajani Shorter Merchant

  Business Response

  Date: 12/05/2022

  Thank you for reaching out to us. We understand your concern here in getting approved for Supervisor position and further deleting the account from the platform.
  
  Please note that, Supervisors positions are approved by our higher level team after careful review of the account. The initial criteria would be completion of high number of shifts, cancellations, no shows, shift arrival time and so on. Currently, there is also a huge waitlist for the position.
  
  Therefore, we would request, kindly work hard on the platform, arrive early for shifts and have no defects on the account. When the requirement arises and you qualify to be approved, our team will approve the same.

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18490734
  
  I am rejecting this response because: I requested all of my sensitive information to be deleted from their database. They declined. 
  
  Sincerely,
  
  Ajani Shorter Merchant

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a shift on the 28th and should have been paid but insta work did not enter in my time the way ot was supposed to instead made up that it was the companys doing after I talked to my boss it is in fact I.w who made the change and is now holding my pay longer than I being a top pro should have to wait a normal shift I get paid daily no reason I have to wait 9 days

  Business Response

  Date: 12/04/2022

  About your concern, we see you are referring to the clock in & out process that wasn't initiated by the partner you had to go through this particular situation that has resulted in your paymnet process getting delayed.
  
  We certainly understand the point you are trying to make here & we apologize for the fact that the issue ever arose at the first moment.
  
  Now since this was escalated, we did make an exception & knowing your current situation where you are in a bit of a pickle with your personal financial matter we have cleared all pending payments that are the dispute & the Incentives that were issued for making it to the top pro.
  
  We see the payment of $276.26 is processed to the Debit Card ending in x9967. & We want to highlight this matter as this a one-time exception & any recurrence of such matter will be followed as per the standard operating process & the paymnet will be processed accordingly.
  
  Also just to add to this, when you are at the shift venue & facing any such issue where you are unable to clock out & in case you do not get a response from the partner in the future, please try to reach out to our live support team who can step in & help you in getting the issue resolved so you may never have to go through the same situation.
  
  Once again we apologize for the inconvenience caused to this we appreciate your patience and understanding in this matter.