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Business Profile

Legal Forms

FormSwift

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 257 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As reported by others, the free trial is a scam to get you signed up while giving you no way to cancel, resulting in getting billed $37 per month. Yes, you are able to find a page on their website explaining how to cancel, but the information is not current and does not work. It directs you to a particular page and directs you to find a cancellation link on that page, but there is no link. Eventually, you will probably find the phone number to contact them, but when you call it, it tells you to handle everything online. Then you find an option to enter your own phone number and someone from another country calls you back and asks for way more sensitive information than they should need, including your complete name, last four of your credit card, postal zip code, etc. And then they say they cant discontinue the subscription over the phone and theyll send an email. You can guess how this turns out: the email just delays you by asking for more of the same info, or promising to have someone call you in the next few days, or setting you up to try again online. Its all a total scam consisting of free trial subscriptions that turn into monthly memberships that you cant cancel, and which delay you at every turn to continue getting monthly fees out of you.

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilized Formswifts services for a one time thing. I was aware that it was going to be a reoccurring subscription. I did not notice the transactions for a few months. I contacted them by phone and email to be informed that essentially they dont care and per the terms of service they will not issue even a partial refund. I have never had any company not only trick me into a subscription but also not offer a refund for something I have not been using. I think their practices are unethical and that theyre taking advantage of people by enrolling them in a subscription they do not want. They are apart of Dropbox, which Ive never had any issues with. But other companies such as *****, *****, Metro bikes, Quickbooks etc, have all issued me refunds for accidental subscriptions that I did not intend for, even after the start date. They claim me signing up and providing payment info (intended for a one time use), signs me up for an auto renewal and claim it is standard practice for subscriptions. In my experience that is not true.

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Jan 2024 I used the free 7 day trial from Form Swift to create a lease document but did not agree to a reoccurring service. I have been billed $37 a month since then to the amount of $481. I'm trying to stop the charges and receive a refund but it's very difficult to do so. This is a theme based on the online feedback on Form Swift.

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Regarding Unresolved Billing Issue and Refund Request To: FormSwift Customer Support Email: ******************************** Dear FormSwift Support Team,I am writing to formally address the ongoing issue with unauthorized charges to my credit card despite canceling my subscription to FormSwift. This matter has been ongoing since I initiated my cancellation request, and I have yet to receive a resolution.Details of the Issue:Account Information:Registered email address: ******************* Credit card details (last four digits): 8023 Cancellation Date:As per your records, my subscription was canceled on September 20, 2024.Charges After Cancellation:Despite the cancellation, my card has continued to be debited. For instance, on October 23, 2024, there was a charge of $29.95 as indicated on my account statement. I have attached a screenshot of the transaction for your reference.Attempts to Resolve:I have contacted your support team multiple times via email and provided the requested information, including my credit card details, billing postal code, and screenshots of unauthorized charges. However, your team has either failed to locate the referenced transactions. Ticket Reference Numbers:#******** #******** Request:I am requesting the following actions be taken immediately:Refund: Reimburse the unauthorized charges debited after my cancellation date.Investigation: Conduct a thorough review of your records to ensure no further charges are processed on my account.Confirmation: Provide written confirmation that my account is fully canceled and no further charges will occur.Supporting Documentation:Transaction records showing unauthorized charges Email correspondence with your support agents Please resolve this matter promptly. If I do not receive a satisfactory response within 10 business days, I will escalate this complaint to the Better Business Bureau (BBB) and consider pursuing further legal action to recover my funds.

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FREE non profit Articles of Incorporation. I fill. in the information including a certain amount of private/sensitive **************** requires $99 or $1.99 Deceptin

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Begining of August I purchased a couple day trial from formswift and on August 8th 2024 trail ended and purchased one month since I forgot to deactivate. I am ok with that as it was my fault. I then deactivated the agreement on August 8th 2024. Then September 8th 2024 October 8 2024 and November 8th 2024 I was hit for three charges before I realized it. I am currently in an email with a **** from the company they have told me I was deactivated on August 8th 2024 and I am wrong they never took any more money. I have provided bank statement screen shots and they are telling me I am wrong and they will not compensate $111.I have long list of emails that can be forwarded.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company I used for one thing and never agreed to a trial or subscription. They have been charging me every month and they say they cant find my account details when I e tried to get them to stop and get a refund. I dont know what to do at this point

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial with firms *****. Then I contact them via chat to cancel cause I can't afford the 40 bucks a month then we gad to go through enail then they said they help me delete the account everything be fine. Then they billed me anyways the 40 bucks abd niw I can't even use it since they deleted the accojnt.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt sign up for my debit card to be billed for any charges. On Monday October 8th 2024 form swift withdrew $37.00. I have repeatedly sent them the card #, name on card , amount etc to get them to refund my $. However they wont. Id be happy to send you all of the messages they have sent me

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/11/24 I went on FormSwift website to order forms for power of Attorney I entered All my information and my payment then my sister decided she wanted to go have it done With a Notary Republic. I went back through all the pages and deleted everything. I went back and checked everything was removed. I didnt think my card would be charged Because they didnt have any information in their system. I got my bank statement in The mail and FormSwift had taken $40.61 out of my account. I called them never could Talk to a person on the phone had to do texting I sent them a text explaining what had happening they this went on for 2or 3 days. Today they text me said they couldnt refund My money they sent me something about their policy I didnt understand any of it.I am 73 years on a fixed income I got nothing for my money I just want my money back.I dont need the form. The money was taken from my bank account on 9/13/24.

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