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            Business ProfileRocket Lawyer

            Legal Forms
            BBB accredited business

            Contact Information

            182 Howard St #830

            San Francisco, CA 94105-1611

            Visit Website
            Email this Business
            (877) 881-0947

            Customer Reviews

            4.57/5

            Average of 389 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            183 complaints closed in last 3 years

            47 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/6/2006

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rocket Lawyer is an online legal technology company founded by Charley Moore and based in San Francisco, California. Rocket Lawyer provides individuals and small to medium-sized businesses with online legal services—including incorporation, estate plans, legal health diagnostics, and legal document review. The site also provides a network of attorneys that consumers and small businesses can consult with on legal issues through its On Call service.

            Business Details

            Location of This Business
            182 Howard St #830, San Francisco, CA 94105-1611
            Email this Business
            BBB File Opened:
            1/1/2008
            Years in Business:
            16
            Business Started:
            1/1/2008
            Business Started Locally:
            1/1/2008
            Business Incorporated:
            6/27/2008
            Accredited Since:
            12/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 184458 for this business, issued by The State Bar of California

            These agencies may include:

            The State Bar of California

            180 Howard St.

            San Francisco CA 94105

            (415) 538-2000

            http://www.calbar.ca.gov/Home.aspx

            Type of Entity:
            Corporation
            Number of Employees:
            280
            Alternate Business Name
            • Rocket Lawyer Incorporated
            Business Management
            • Mr. Charles Moore, Founder and Chairman
            • Mr. Paul Bussi, VP of Sales
            • Mr. Matt Pebley, Manager
            Contact Information

            Principal

            • Mr. Charles Moore, Founder and Chairman
            Additional Contact Information

            Fax Numbers

            • (415) 738-7772
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            183 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/19/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I signed up for a 7 day free trial with Rocket Lawyer and decided after a couple days that their services didnt interest me. It was very difficult to figure out on their website how to cancel the free trial. No responses to my emails came prior to the 7th trial day. Months later, I was alarmed to find that my bank statement showed several charges made by Rocket Lawyer. I made several emails requesting to cancel and refund me on the charges made in error however, Rocket Lawyer continued to claim that they never billed me when in fact I was billed $39.99 for the months of February, March, April, May, and June 2024! So far, thats a total of five times when I should have never even been billed once! I am beyond upset and desperately need this money back as soon as possible as I have a family to support.This is outright theft and deceptive business practices. It's unacceptable for a business to use such corrupt tactics to steal from people. I received an email reply on April 17, 2024 from a person named ******* stating that she received my Data Deletion request. However it didnt end there. Rocket Lawyer never refunded the charges from February, March, April, ***, and I could not understand why they still continued to bill me through June of 2024! Despite my continuous efforts to contact them to refund me my money, Ive had zero success. I demand a full refund from all months charged in error a total of $199.95 (so far), from these thieves. They have unprofessional business practices and only care to steal money and take advantage of their unsuspecting customers.
            Read More
            Read 182 More Complaints

            Customer Reviews

            389 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Angel D

            06/26/2024

            In March 2023, I signed up for a free trial with Rocket Lawyer to utilize their service for an LLC document. After reviewing an online statement in June 2024, I discovered that I had been charged a monthly recurring fee of $39.99 for a Rocket Lawyer subscription. I have never received any form of receipt, including email, for these 15 recurring payments, which total $599.85.While I understand that mistakes happen, I am willing to pay the initial $39.99 for the first month, as I did use the service once. However, I find it unacceptable and predatory to be charged for 15 months without any notification. Upon canceling immediately, I requested a refund via email and received a response stating that $119.97 (equivalent to 3 of the 15 payments) would be refunded to the original account. This is unacceptable.As previously mentioned, I am willing to pay the $39.99 for the first month of service. However, I am out a significant amount of money due to what I consider predatory practices. I am requesting a full refund for the remaining charges beyond the first month.

            Rocket Lawyer Response

            06/27/2024

            Hello Angel,We appreciate your feedback and apologize for any confusion regarding our Free Trial Terms of Service. We do explain at the time of sign up that as long as the membership is downgraded during the Trial period, there's no billing whatsoever. Otherwise, it will convert into a Premium Monthly Plan and can also be downgraded at any time in the monthly membership. As a courtesy, we have provided an additional refund for the requested charges. Please allow 7-10 business days for the refunds to process and let us know if you have any questions or concerns by responding to the refund confirmation email.
            Read 388 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB Reports On

            BBB reports on known marketplace practices.

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