ComplaintsforSoFi

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received an email offer on May 8, 2024 from SoFi for a $499 signing bonus if I used the email link to apply for (and obtain) a minimum $5,000 personal loan and despite fulfilling all terms I haven't received the promised bonus. I used the email link, applied for a loan for $5,000 which was disbursed to me on May 18, 2024. The terms stated that I needed to apply for a Checking and Savings or have a Money account - I have a ******* Money by SoFi account so I was unable to apply for the checking account. I contacted their chat help through the SoFi app on May 16th to verify that my Money account was eligible for the offer and the customer service representative stated that the ******* Money account should be eligible. Per their request I sent them a screenshot of the email offer and they submitted a request for me to get the offer applied properly. I received an email reply from SoFi Support regarding the case #******* stating "The funds will be paid out no later than June 12, 2024" and asked me to contact SoFi if I did not receive the funds by then. Still no bonus so I called SoFi on June 20, 2024 and was told they opened a new ticket (#*******) and I could expect a reply from SoFi in ***** hours. On June 26, 2024 I called SoFi again since I still had no reply and no bonus. The customer service representative I spoke with said that he could see that the ticket had been approved and that I could expect to hear back from them by the end of the week. I still have not received my bonus or a response from SoFi. I've filed a complaint with CFPB and SoFi is still dragging their feet. I have fulfilled all of the terms for the bonus, which has been verified by multiple SoFi service representatives, and I would like SoFi to immediately post the $499 bonus to my money account as promised. I can provide a copy of the original email offer as well as screenshots from the original online chat and the email reply that stated I would get the bonus by June 12th.

  Business response

  07/27/2024

  Please reference the attached letter.

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Per the original agreement, I received the $499 bonus.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am supposed to get a $300 bonus for opening a checking account with direct deposit. I did that and the first 2 deposits totaled $4,980. I was told that $5000 needed to be direct deposited by 7/21/24. My next paycheck deposit is 7/26/24. However I am $20 under their $5000 threshold and my next deposit will have me at $7,400. They wouldnt even consider the fact that I have $20 more to go or extend my deadline to my next payment and told me to call back if I wanted to speak to a manager . ****** is the account manager and refused to give her full name , employee Id number or transfer me to someone else. And since I have over $1000 direct deposit so far, that means I get $50 and they have not paid me yet and they are not customer friendly whatsoever. I will be closing my account and so will my associates and friends and family. Horrible experience

  Business response

  07/23/2024

  Please reference the attached letter. 

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My phone was stolen in June. On July 6th, I added $770 to my SoFi checking account. On July 7th, when trying to use my debit card, my purchase was denied. Upon looking at my account, it showed that the $770 was moved from SoFi to CashApp, it appears that from there, bitcoins were purchased and moved to an outside of CashApp wallet. I contacted SoFi on the 7th just to be told there was nothing I could do until the transaction was no longer pending. On the 8th, I filed a dispute for the money lost. Again, let me say, my phone was stolen, whoever has it, has access to everything on it, including my SoFi, CashApp, email, and all. Yesterday, the 15th, I received an email from SoFi stating my dispute has been denied. All I want is my money returned to my account!

  Business response

  07/25/2024

  Please reference the attached letter.

  Customer response

  07/25/2024

   
  Complaint: 21996372
  
  I am rejecting this response because: I do not have any new information to provide, that is correct. What I do not understand is the reasoning for the decision when I have explained time and time again, that my phone was STOLEN, I do not know who took it, but they had access to everything single thing on the phone from my SoFi account, my CashApp account, my emails, even my ******** and ******** Messenger! I have taken the steps necessary to hopefully prevent them from having any further access to any of the apps on that phone plumb down to my having the service shut off to the phone. I have changed passwords, done everything I could possibly think to keep whomever has possession of the phone from doing any further damage! Now all I ask in return is for the return of the $770 that they took from my SoFi account, moved to my CashApp account, then moved it from there using a Bitcoin purchase to send them to their wallet! I can see why SoFi would think that it is me doing all this, I mean it is MY SoFi account and MY CashApp account tied to this transaction, BUT I DID NOT DO THIS, I DID NOT AUTHORIZE THE TRANSACTION. All I did was add the $770 in cash to my account using my debit card, once it was added there was an alert I'm sure to the other phone, and that person immediately went and transferred the money!! I came to SoFi and tried to stop the transaction once I saw it was gone but was told that there was nothing that could be done until it was no longer pending! Please just return my money and I will consider this closed, but until then, I will continue until there is something done. 
  
  Sincerely,
  
  *******************

  Business response

  07/31/2024

  Please see the attached document.

  Customer response

  07/31/2024

   
  Complaint: 21996372
  
  I am rejecting this response because: I'm done, I have no way to give you new information, I DON'T KNOW WHAT ELSE I NEED TO SAY OTHER THAN THE ***** WAS TAKEN, local law enforcement will not do anything because I do not know who has the phone! I contacted the BBB hoping to get a resolution to this situation, but I see SoFi would rather keep the $770 than to help a customer out! I will remain to use this account, but only if I am going to use the funds right away! I'M NOT LOSING ANYMORE MONEY, THATA FOR SURE! 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put in a dispute against Delta sonic via sofi back in February of 2024. They told me to give them 3 months to review the case. They said I wouldnt have to wait any longer than after June 18th. On June 18th, I reached out as to why I didnt have an update. They messaged me siting they were giving Delta sonic additional time to respond!Its 2 days shy of an additional 30 days that theyve received. I know for sure that additional time would not have been allotted to me the consumer. This is unbelievable that it takes 4 months for a dispute to be resolved. Its even worst showing favoritism to the business instead of helping your actual customer. Copies of email responses included. Thank you.

  Business response

  07/24/2024

  Please reference the attached letter.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had a sofi credit card ive never activated or used this card in my life. Back in February ****************************************************************************************************************************************************** not to worry he escalated it. Anyways 2 months passed same issue new card old balance ive called again this time the account was closed do to non payment which again should of been 0 balance. And every month on my credit report i get a late **** i call sofi seems like theres only 1 person name ***** **************. Shis the only person in the whole company that i need to talk to and shis nothing but a ghost ive called over 100 times left her messages no answer no call returned seems like this person doesnt exist and sofi bank is not helping me at all eveytime i call they say you need to call ***** and ***** doesnt care to answer or call back and my credit is getting reported negatively each month no way of fixing this issue

  Business response

  07/22/2024

  Please reference the attached letter.

  Customer response

  07/22/2024

   
  Complaint: 21994756
  
  I am rejecting this response because:
  
  I did not use this card and never made any purchases. What gives anyone right to determine this belongs to me after i made numerous attempts to correct this issue. Also too no one called me or left a message further more missing a call doesnt determine this charges are accurate. Since Sofi is trying to place the blame on me. Im going to say that sofi workers maybe stole my ****************** number and used it. Also providing me with a number to ***** she never answers ive called over 100times i can provide my call logs from ********* AGAIN THIS NOT MY CHAGES AND NEEDS TO BE OUT OF MY CREDIT ASAP BEFORE IM FORCED TO FILE A LAWSUIT 
  Sincerely,
  
  Evgheni Bozbei

  Business response

  07/29/2024

  Please reference the attached letter.

  Customer response

  07/30/2024

   
  Complaint: 21994756
  
  I am rejecting this response because:
  
  Sincerely,
  
  Evgheni Bozbei

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A transaction was made from my acct on 6/28/24 in the amount of $1000. The transaction was not made by me and *** contacted them several times in regards to this matter but to no avail I have yet to receive my money back. I am disabled due to a stroke and that was my bill money. I need something to b done. The photos I uploaded show that I was making cash app transactions when the fraudulent transaction was made. And Im only able to use my left hand so Im unable to do multiple things at once

  Business response

  07/24/2024

  Please reference the attached letter.

• Initial Complaint

  07/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email on 7/11/24 stating that my account was frozen. Here is the exact messaging: We take the safety and security of your account very seriously. In reviewing your SoFi Bank account, there appears to have been activity which indicates that the account may have been used in violation of the authorized activity guidelines described in your SoFi Bank Deposit Agreement. For your protection your account has been temporarily restricted. We sincerely apologize for the inconvenience, but during this time you will not be able to deposit or withdraw from the account, transfer funds, or make purchases with your debit card.I contacted two different numbers as were directed in this email and on the SoFi app. Both representatives stated that they did not know why my account was frozen (no notes on my account) and that I just needed to wait (but did not know how long). I've since contacted them every day asking for an update with none given. Upon further investigation online, I found a number of complaints against SoFi stating that they had their funds locked for weeks and, in some cases, months. There is one user claiming it has been a year with no resolution. This is unacceptable, and I cannot wait that long to have my funds unfrozen. 99% of my current funds are in my SoFi account, and I now cannot use them to pay my rent, bills, etc. with no indicated time frame on how long this will be. I have not been provided with a solution to resolve this (for example: verifying identifying information, etc. to lift the freeze).

  Business response

  07/23/2024

  Please reference the attached letter. 

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I opened a checking account on 7/8/24 and added the debit card associated with the account to my apple wallet. I was notified on 7/11 that the card had been shipped, but on the website, the card was still in production. I received a deposit on 7/13, when I attempted to complete a transaction, it was declined multiple times; which I assumed was due to the card not being activated. I went to activate the card in the app and it required an expiration date (which I did not have b/c I had not received the physical card) I called customer service and the rep advised me to delete the card from my wallet, re-add it and confirmed the virtual card was active. I attempted the transaction again, and it declined numerous times. I called back, the rep advised I had to wait for the card and there was nothing they could do. I requested to speak with a supervisor and was told "they aren't going to tell you anything different" I requested again and was transferred and put on hold for 30 minutes then the call disconnected due to "technical difficulties". I attempted to close the account online and was prompted to enter information to transfer the funds to an external account - which declined multiple times and the error was "technical difficulties". I called back and requested to close the account over the phone, the rep advised I could not because of the "technical difficulties". I disconnected the call, hoping some time would pass and the issues would be fixed. I called back, spoke with a rep and asked for a call back if the call was dropped; she took my number down and obliged. She then advised I could not activate the card, send the money to another account or speak with a supervisor, when I asked for alternative solutions she would mute the call and kept saying "hello" as if she couldn't hear me then stopped responding. I called back after the call dropped because she did not call back, and asked for the legal teams information, I was then informed they do not have one.

  Business response

  07/22/2024

  Please see the attached document.
  
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My account was closed down months ago and I haven't heard from a debt collector yet to resolve balance owed upon closing, I called to get more info and as per usual you people are useless!!!! I'm not going to sit around and "wait" for a collector to reach out to me I need this settled sooner rather than later. **** went and sent notice to early warning system about the negative balance but won't allow me to pay it...... now I can't open accounts with RESPECTABLE financial institutions. Either let me pay what's owed or take that notice off the early warning system!!!!!!!! You're violating my rights as a consumer !!!!!!!!

  Business response

  07/23/2024

  Please reference the attached letter. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am contacting the better business bureau because my card was lost along with my pin and my card had unauthorized transactions that SoFi disputed but denied my dispute within a couple of days and I don't think my dispute was investigated so I would like my dispute reopened and I would like to get my money recovered because I did not authorize any of the transactions that was disputed and I would like my money put back on my account.

  Business response

  07/22/2024

  Please reference the attached letter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩