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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2024. 

    Consumers are encouraged to review the following links for information on terms of service and security. 

    https://www.sofi.com/terms-of-use/

    https://www.sofi.com/faq/


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,317 total complaints in the last 3 years.
    • 810 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone open an account in my name with this company I have been trying for a week to get their customer service involved so I can shut the account down they have not answered no matter what prompt I pick no one answers I get an automated message stating they have a high call volume and to hold on when I hold on the line just hangs up on its own Ive tried to contact them via social media about this and they directed me back to their customer service line that doesnt have anyone there to assist you I tried getting online through their website which I cant do because whoever set the account up used their number so due to their security I cant even contact them that way I emailed no response my next route will be to contact a lawyer

      Business Response

      Date: 04/23/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, April 10, 2025, my bank account was debited $5,842.02 across three transactions. The transactions came from ****** as debit card purchases. One was for $146.04 to "**** ********* BENEVID". One was for $0.17 to "FABRICA DO JEANS", and one was for $5,695.81 to "HAIKAR VEICULOS LTDA", which appears to be a ***** dealership in *******, ******. I have contacted our bank and they informed us that they would try to dispute the charges (even though they cannot dispute the largest charge yet because it is "pending"). I also tried calling the car dealership but they hung up on me. I keep our debit card secure, do not share any of the card info, and very rarely use the card except for the occasional ATM withdrawal.When speaking with SoFi customer service and the customer service manager, they were unable to explain why the transaction was not flagged as fraudulent, nor were they able to help us with the fact that we would not be able to access or funds or pay our bills until the transactions posted and they filed a dispute. Multiple other people reported on Reddit as having the exact same issue with transactions from ****** today.

      Business Response

      Date: 04/17/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have over draft with Sofi for 50$ just out of now where there's a 169$ purchase on my card I filled taxes and have money and they never allow me over 50$ the limit so how do I owe over 200$ with them

      Business Response

      Date: 04/16/2025

      Please see the attached letter.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOFI BANK Amount:$100000 Date:1/23/2025 Acct#********* According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information

      Business Response

      Date: 04/17/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with **********************, I informed SoFi of financial hardships I was experiencing and asked for help. They told me they didnt care. I got behind on my payments but I paid what I could when I could. They accepted those payments. The last payments were made between Jan,Feb, Mar. SoFi sold my account without my consent and without attempting to reach a resolution. SoFi deleted my financial statements without my permission. My account was behind but it was actively being paid on therefore it was active.

      Business Response

      Date: 04/17/2025

      Please view attachment.  A final response will be sent via email

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached online after entering a local contest (grocery store) was told i won contest supported by SoFi. enter information to collect prize. I entered and was sent a link to apply for loan or get credit report. I called local store when they opened and they said they were not affiliated with SoFi. I asked SoFi to remove my collected data because it was collected by fraud and they refuse.

      Business Response

      Date: 04/17/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After refinancing my loans with ******* to settle my Sofi loans, Sofi transitioned the loan servicing from ****** to themselves. This transition caused a delay in the processing of payments on Sofi's side, resulting in additional costs for me: approximately $100 in interest and $1348.57 in principal. Despite contacting Sofi twice by phone and once by email in March to request a refund, there has been confusion regarding the status of my refund. One representative indicated that the refund would be processed on March 20, 2025, while another stated that the refund check was sent to ******* on March 3, 2025. However, ******* has not yet received the refund check, even after a month. I request that Sofi stop payment on the refund check if it has not been cashed and reissue it directly to me, as the additional payment was made with my funds. If the check has already been cashed, I require a copy for my records, as ******* has no record of receiving it.

      Business Response

      Date: 04/17/2025

      Please reference the attached document. 

      Customer Answer

      Date: 04/18/2025

       
      Complaint: 23172222

      I am rejecting this response because: I do not see any message from SoFi.

      Sincerely,

      *** ****

      Business Response

      Date: 04/25/2025

      Please refer to the document attached. 

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ****

    • Initial Complaint

      Date:04/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This concerns the SoFi at work tuition reimbursement program. These people cannot understand simple concepts. As a graduate student I live off of loans. I do not pay out of pocket for tuition, the loan is sent from the federal government to the school, then I live off whatever little is left over. They keep asking for receipts, I have given them multiple loan statements, billing statements from my school, etc. and they still say its invalid. I am also submitting a complaint to the BBB because this is predatory at this point denying multiple forms of otherwise acceptable proof of payment made for tuition purposes. Accept the multiple forms of proof of the payment that I have sent to you.

      Business Response

      Date: 04/14/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at SoFi as a possible banking solution. I was filling out their forms and then decided to stop. I never got to the point of actually creating an account.And yet, an account was somehow created. They even sent me a card in the mail.I don't want an account AT ALL with **********************. I attempted to contact their customer support and they said they couldn't help **** just want the account closed and my data removed that I DID NOT submit to them.I can't give an account number because I never opened a checking account (so, why did they send me a card?). This is about an account on their systems where you CAN open a checking account. I do not want.

      Business Response

      Date: 04/16/2025

      Please refer to the attached document. 

      Customer Answer

      Date: 04/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for SoFi a few weeks ago and set up my direct deposit, I was advised that upon my direct deposit, I would receive a welcome bonus of $300. After my second direct deposit I was advised by customer support that my direct deposit from my employer did not count as, well, direct deposit from my employer. I even provided a copy of my pay stub and was told that they would open a ticket. The *** stated also that I would be getting $50 instead of the $300 I was advertised and that she would up my interest rate to the highest APY in the mean time. The *** refused to provide a ticket or reference number so I have no faith that this has been done. I believe that Ive been misled and theyre trying to avoid paying me my welcome bonus. None of these promises have been kept. Id like to continue banking here, but Id like these promises that were made to me to be kept.

      Business Response

      Date: 04/14/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23165122

      I am rejecting this response because:SoFi has not provided any resolution, and is simply kicking the can down the road. Theyve had ample time and have done nothing but delay an actual resolution . I expect a full report in my inbox by end of week. 

      Sincerely,

      ******* ******

      Business Response

      Date: 04/15/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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