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1,028 Customer Reviews

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  • Review from Gayle S

    5 stars

    02/18/2025

    Upgrade made the application process fair and easy. By consolidating my credit card debt I was able to reduce my monthly combined payment and a reduced interest rate. I was so pleased with the Upgrade process that I applied for an additional consolidation loan. Very pleased and would highly recommend Upgrade.
  • Review from Lawanna A

    5 stars

    02/12/2025

    Easy to apply, quick to get an answer and funds. They also have granny customer service. No complaints
  • Review from Veronica B

    1 star

    02/07/2025

    Upgrade card is a scam. They tell you it's a loan but acts as a credit card but will drop your credit limit for no reason and not notify you. Then they'll close your account on their end even with a perfect payment history (and will notify you via email and it will go to your junk/spam box) and report it to the credit bureaus as an open account in good standing.
  • Review from Sandra T

    5 stars

    02/05/2025

    Excellent service Great turnaround on loan request. Have worked with them before.
  • Review from Henry P

    5 stars

    02/05/2025

    Great Experience, easy to use, completely online and super fast!
  • Review from Terry N

    5 stars

    01/31/2025

    Great company!! Easy to apply. Never had to talk with anyone.
  • Review from Lori M

    5 stars

    01/20/2025

    They were quick and accurate and very pleasant. It was very simple to apply for a loan and will use again.
  • Review from Kori C

    1 star

    01/18/2025

    Was presented to me as a credit card...literally says available credit is $..... but yet you don't have access to if your FICO score changes...which they run monthly apparently...never been late on a payment...was told it's technically a loan and they can suspend your account permanently if something changes on your credit. I sold a house which dropped my score because I didn't have any debt. It's misleading and it should say on your online account only the balance owed toward said loan and not say you have an available credit limit of $.... if in truth it's not.
  • Review from Michele C

    5 stars

    01/14/2025

    I am a repeat customer! The process is fast and easy, the rates are better than others and the fees and terms are more reasonable!
  • Review from Kamela N

    5 stars

    01/13/2025

    Great to do business with for a loan and highly recommended

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