Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Gobble.com on 05/11/2024 and it appeared to be inviting and easy to choose meals at my convenience. SO I figured I would try it and see how it all worked. I chose 5 meals from their menu and was offered an introduction discount and also a coupon software popped up that found additional discount coupons for my initial order. I figured if I liked the food and the service I would order more meals down the road. Then at the end of the order I find out it will take 11 full days to receive my order which I thought was ridiculous. Four of those days are SHIPPING from ************** area to *******!!! As it turned out, Gobble.com didnt honor the initial order introductory discount nor the coupon discount and charged me the full retail price. In addition to this, unannounced to me, they took the liberty to send me an additional order of food that I didnt order and was unaware it was coming until they sent me an email telling me it would be here tomorrow. This gave me absolutely no time to cancel something I never authorized or ordered in the first place and was charged $128.00 for something I didnt want. How can they have the nerve to send me $128.00 worth of food that I had no say so in ordering and assume it would be to my liking. I called them and they said I agreed to a subscription (this I was unaware of unless it was in the FINE PRINT where its hard to find, and you are tricked into it, and couldnt cancel the order being it was already sent. I told them I was going to refuse the order and sent it back when it got here the next day. I had to call my bank and instructed them not to honor the charges. The dispute is still pending. I DONT NEED THIS AGGRIVATION in my life nowI have enough problems trying to heal. NO NOT DO BUSINESS WITH THIS COMPANY!!!!!!! They are rude and intrusive and force themselves upon you. They are tactics are disgusting and need to be put in their place or stopped from doing business at all! They suck!

  Business Response

  Date: 06/14/2024

  Hi *******, Im so sorry to hear about any difficulty or confusion with your first order with us. I see that you were able to speak with our team to cancel the account, although it was too late to cancel the final box arriving the next day. 
  I do see that you successfully redeemed a $30 off your 1st order coupon that was applied to your first order. Please note, only 1 promotion is allowed at sign up which is the reason you were unable to redeem an additional discount.  
  

  Gobble is an automatically-recurring, subscription-based service. During sign up you select when you want the deliveries to arrive and your meal preferences. The first available delivery is based on our weekly deadline and availability of meals. The subscription is fully customizable and you can skip weeks from your delivery calendar.  We also send regular email reminders and you can always contact our team prior to the deadline to skip any weeks. I understand that sometimes we can forget and things happen. In an effort to help, I have applied an additional coupon as a refund for $50 off on your 1st box. Please allow 5-7 business days for this refund to process. 
  Since the dispute on the 2nd charge is still in progress, I am unable to process any further refunds until the dispute is resolved. Im very sorry for any confusion and frustration caused by this experience. Please reach out to our team directly if there is anything we can help answer for you. After the dispute is resolved I will be able to provide you with a refund or you can wait for dispute's resolution.

  
  

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21817993
  
  I am rejecting this response because: The companies response was false and inadequate.  They need to show me where I received the ***** Credit toward my original order and show me where it says only one promotion credit was available and where it says I was signing up for a subscription and getting food shipments automatically.  This is all BS!!!   If they don't send me a credit for my original request, just post my complaint because I'm done wasting my time with these horrible people. DONE!!!
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered Gobble to try it out and use a promotional offer that had been advertised to us. After the first week on 03/24/24 we tried to cancel the order before the deadline for making changes, but the order went through anyway. We thought we just must have made a mistake, so my wife logged in to cancel it again, but her account has been successfully deactivated. She logged back in to cancel the next order, but then that was shipped as well. Clearly she did cancel both orders if she had to reactive her account to even see order details. But when she tried to make a complaint, the reps didn't understand the problem (even though she had screenshots), blamed it on her, and when she asked to speak to a supervisor they said they'd reach out but no one called back. Given that other people have made similar complaints, this seems to be Gobble's M.O.

  Business Response

  Date: 06/07/2024

  Hi ******, Thank you for reaching out to us. I have reviewed your case and I am sorry for the difficulty and confusion you experienced with your subscription. I do see that you signed up and received your first box March 21st. The 2nd week March 28th was skipped and the 3rd week April 4th was not skipped. Email reminders were sent regarding this delivery. Your account was then deactivated on April 4th. Unfortunately it looks like you just missed the weekly deadline which is Wednesday, 11:59pm the week prior to the delivery.  Therefore the next order for April 11th was already charged and being finalized at that time. When you reached out to our team on April 11th, unfortunately it was too late to stop the delivery. I wish we could have helped resolve this for you sooner. 

  I completely understand that mistakes can happen and as a gesture of good faith, I have refunded the delivery for April 11 back to your payment method. Please allow 3-5 business days for this process. I'm very sorry for any misunderstanding and that our team was unable to better assist you with this when you reached out. I will personally follow up with the team to ensure that every agent to better prepared to handle these types of questions and that escalations to a supervisor are done promptly. Please let me know if there is anything else that I can do to help at this time. I do hope you were still able to enjoy some of the meals. 

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I skipped a food delivery from Gobble. They are sending it to me anyway. I told them I would like a refund. They first said that I didnt skip it. When I proved to them I skipped it by showing the emails, they said that I unskipped it that same day and they said they sent an email. I looked and, not only did I never receive said email, I saw that I received yet another email from them four days later asking if I was sure I wanted to skip this delivery. I sent them the emails, and they are still refusing to give me a full refund regardless of the proof. They keep stating that I unskipped it, which is not true.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Gobbles Bigger Feast Thanksgiving Box well in advance of Thanksgiving after seeing their ads showing a variety of beautiful, delicious looking dishes. I expected it to be the best and easiest Thanksgiving dinner ever for my family. It arrived on Monday, November 20, a little earlier than expected, but I still hoped for the best. That hope faded as soon as I opened the box. Instead of containers of beautiful food to stash in the refrigerator until Thanksgiving, it looked like one of my Instacart shoppings. In place of a prepared meal, there were bags of produce, a bag of flour, a bag of bread cubes for the stuffing, and some sauces and other ingredients. About all they did was the shopping and trim some of the vegetables. The only thing of value to me in this $180 boondoggle was the turkey. I felt deceived and cheated, but I checked the full text of their Thanksgiving dinner ad to see if I missed it but found nothing about it being a bare bones kit rather than a ready to heat or cook dinner. It required a preparation time of at least two hours in addition to over two hours of cooking. I could have saved money, shopped the ingredients for easier to prepare side dishes, and had fresher produce from the grocery store. It was a failure in every way.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered from here last month because we wanted to get a meal service that was fast because my wife just gave birth to our 3rd child. The gobble website said fast meals in 15 mins which is why we chose to go with them. However when we got the meals, they were completely different than the ad, it says chopping and prep work will be done for you and all you have to do is cook it and plate it. We werent able to use these meals due to how long it would take us to prepare. The ad is completely different than what we received. I called the company explaining this issue and they refused to refund my money stating that the meals take longer to make. I said well the ad shows it take 15 mins which is why we went with your company over others. They still refused to refund me suggesting that I should call my credit card company. So I did and disputed the charge and asked that it be charged back to them which they did. A week later I get a letter from my credit card company saying that the company (gobble) said that the food sent was as it was described. They are deliberately misleading consumers and they arent thinking of the consequences. I would like for a refund of my $137.90 for my unused meals and I will never use them again. Thank you for your time.

• Initial Complaint

  Date:07/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the meal kit service Gobble and received my first order for $36 on July 26, 2023. On Friday July 28, 2023, I logged in to their website to select the meals for the following week and was unable to modify the order. They had already selected the meals for me, one of which I can't even eat due to dietary restrictions, and charged my credit card $98 for three meals (nearly three times the cost of the first week). The company had sent an email earlier to let me know about this delivery, but it did not contain any mention of the deadline to change. I thought Friday would be reasonable to review and modify an order not scheduled to ship until the following Tuesday.I reached out to support to try to skip this delivery, but they refused. I asked if I could at least modify the order so I could choose meals I could actually eat. They again refused. All they would offer is a 50% discount.I cancelled my subscription, but it was too late. I have been charged and a bunch of food is likely to be wasted. Hopefully I can find someone to cook these.I would really appreciate it if someone could help me deal with this company. It feels like they are taking advantage of people by locking in the orders so far in advance without providing a warning in their emails that there is an approaching deadline.

  Business Response

  Date: 07/31/2023

  Hi Ben, 

  I see that one of our agents has already taken care of you and refunded the charge for the 2nd delivery in full. I'm sorry for any confusion caused by the weekly deadline and that you were unable to choose your meals in time. Our weekly deadline is always Wednesday at 11:59pm the week prior to your delivery. This allows our teams time to source and prepare our fresh ingredients and meet our fulfillment deadlines. I hope you were able to enjoy your meals and please let me know if there is anything else that I can do to help. 

  Best, 

  ************;

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my meal deliveries paused thru end of March. On March 1 I cancelled the service - while still having all meals skipped. On March 8 I came home to find a box delivered. I immediately contacted Gobble, transcript of my chat is attached. I explained that service being deactivated aside, I should have never received the box because that week, and all weeks in March had been set to skip. I really am at a loss as to what triggered that box to be delivered, maybe somehow my deactivating the service reset the skipped weeks... There is definitely some issue on the back end. The agent was kind enough, and tried to help. She told me all she could do is refund half of the charge. I was not happy, but kind of accepted it at that time. Then I opened the box... The ice gel packs had their content leak, covering stuff with that substance. The produce (snow peas and broccolini) were well past its prime, with yellowish spots and wilted. That was the last straw for me. I am asking for the remaining charges to be refunded. I did not order the box, I had my deliveries skipped, and even if I was charged a day prior to my cancellation, as agent mentioned, I still should not have gotten the box - since deliveries were paused. More over, when I cancelled the service, there was no indication that an order was inflight. The only message displayed was that account was now cancelled.I am requesting a full refund.

  Business Response

  Date: 03/20/2023

  Hi ******,

  Thank you for letting me know about your experience. I'm sorry you received a box that you were not expecting. 
  
  Whenever you skip a delivery, you will always receive an email confirmation that the week was skipped. Reviewing your account, I do not see any confirmations that the week of March 8th was ever skipped. You had successfully skipped the month of February, but March 8th was not. As the agent said, your order was already charged before you canceled your account. The cancelation email you received does let you know that if you cancel after the deadline, you will still receive a final delivery. 
  
  Since you let me know that when you received the food, it was damaged, I will go ahead and take care of completing the full refund. I'm very sorry you were unable to enjoy these meals. Please allow 5-7 business days for the refund to process. 

   

  Best, 

  ************;

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am yet to receive the refund, but hope there will be no issues.  Appreciate quick resolution.

   

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/29/2023

  Business provided a resolution that I have accepted - the resolution was to provide a full refund. The timing they have provided for my refund to be reflected, has passed, but the refund never appeared.

  Customer Answer

  Date: 03/30/2023

  Hello ***** - pending charge just appeared today. Pls disregard my  previous email. Thank you again!

  
  Regards,

  Andrey

• Initial Complaint

  Date:10/06/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Companys website states that ingredients are chopped by its staff, see https://www.gobble.com/how-it-works/ which states Our team of chefs prepare the fresh ingredients no more chopping, measuring, or sink full of dishes!In fact, ingredients are shipped not chopped and included recipe cards require consumer to do the chopping. As a result, meals take longer to prepare, Website states 15 minutes, but with chopping it is closer to 30 min.E.g. see photos of meal kit with instructions in step 2 to chop ingredients.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mail service called gobble. Under the plan, you are able to suspend a week or weeks depending on your delivery needs. Two times now, **** has overridden my selection to pause the week, has charge my credit card $152 each time, and Has sent me food that I cannot eat. I am currently in cancer treatment and an unable to eat the food because of its contents and the type of treatment I need. The business was unwilling to provide a refund despite multiple attempts to deal with them amicably.

  Business Response

  Date: 08/15/2022

  Hi *****, 

   

  I hope you are doing well and having a restful week. 

  Reviewing your account, unfortunately the week you mentioned was not skipped and therefore your order was finalized and shipped to you. I'm very sorry we were unable to accommodate your late request to cancel this order. As a one time courtesy, I would be happy to authorize a refund of this delivery for you. I do see that a dispute has already been submitted for this charge and therefore it is now up to the bank to resolve the dispute and I am unable to process a refund. I have added the $152.87 as a credit to your Gobble account in the case that the dispute does not go through please let me know. In the meantime, if you would like Gobble meals in the future you may use this credit. It will never expire. 

  I can confirm that your account is canceled and you will not be charged or receive any further deliveries at this time. Please let me know if you have any questions. 

  All the best, 

  ************;

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17684588
  
  I am rejecting this response because:I dont agree with them that they said that I didnt cancel. I think they have a systems issue that is overriding the changes and blaming it on the consumer.
  
  **********************************************

• Initial Complaint

  Date:07/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order july 4th and at the time of the order I was charged *****, which is the total shown at checkout.On the 8th I was charged an additional ***** for the same order.I should have been notified before checkout that there was an additional fee and the amount charged initially should have been the only amount I was charged. I have ordered several different meal kits and never experienced hidden charges before. I would like a refund.

  Business Response

  Date: 07/25/2022

  Hi *******, 

  I hope you are doing well. I see that our Support team was in contact with you and I hope we were able to help clarify these charges for you. 

  When you signed up you were charged $35 for your 1st box with us. This promotion covered 3 classic dinners for 2people (6meals). When selecting your meals you have the opportunity to add more and change the meals in your first order. You selected a family meal for 4 people in addition to one of our classic dinners for 2 people. The family meals are also charged at a different price per serving compared to our classic dinners. This price is visible to all members when selecting your meals and the total on your account is updated live to reflect this change as you are selecting meals. As a friendly reminder for our new members we do send you a confirmation email of these changes and you received an email on July 6th summarizing these billing updates for your first order. Since the meals you selected were more that what your initial promotion covered, you were charged the additional amount when your order was finalized. 

  Please let us know if you have any further questions. 

  Best, 

  Carolyn 

  Customer Answer

  Date: 07/26/2022

   
  Complaint: 17558852
  
  I am rejecting this response because:
  You charged me twice the initial charge and I only received two meals, at the time I changed my meal selection I never switched over to change meal size I only wanted meal choices for 2 servings as the size that's why I picked that size, why mix options for 4 servings in with 2? It is very deceiving. I only received 2 meals from this order so that does not even add up. 

  
  

  I have used several different meal delivery services and never received such poor service before.
  Sincerely,
  
  *****************************