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Find a Location

Circle Medical has 1 locations, listed below.

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    Business ProfileforCircle Medical

    Medical Doctor
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.42/5stars

    Average of 89 Customer Reviews

    Customer Complaints

    114 complaints closed in last 3 years

    68 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/22/2024

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Circle Medical offers virtual and in person primary care services.

    Business Details

    Location of This Business
    333 1st St Ste A, San Francisco, CA 94105-2661
    BBB File Opened:
    6/10/2020
    Years in Business:
    9
    Business Started:
    4/1/2015
    Business Incorporated:
    4/1/2015
    Accredited Since:
    1/22/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3274 for this business, issued by Osteopathic Medical Board of California. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Osteopathic Medical Board of California

    1300 National Drive, Suite #150

    Sacramento CA 95834

    (916) 928-8390

    Fax: (916) 9288392

    http://www.ombc.ca.gov/

    Type of Entity:
    Corporation
    Number of Employees:
    525
    Alternate Business Name
    • Circle Medical Technologies, Inc.
    Business Management
    • Ms. Taran Basi, Controller
    • Ms. Ginger Weissdown, Customer Relations Specialist
    • Mr. Jacob Bowers, Customer Relations Specialist
    Contact Information

    Customer Contact

    • Ms. Taran Basi, Controller
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    114 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On May 24 I did a video wellness exam with Circle as my PCP in network. My insurance UHC covers 100% of wellness exam but Circle still billed me $424.25 and auto charged $122.69 to my card. On my insurance it looks like they billed me for two visits/separate claims for one short 10 min appointment. I confirmed in advance with circle that the exam would be fully covered as well as my insurance. I have tried at least 5 times to reach customer service or a person to dispute the charge but they have closed the conversation and ignored me. In addition, Circle has changed me hundreds of dollars in additional office fees as they seem to be overbilling, and autocharged to my card without a detailed breakdown of what the fees were for. I cannot reach a human being to speak to them about all of the charges. I am horrified at this predatory way of doing medicine.
    Read More

    Customer Reviews

    89 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christine H

    1 star

    07/20/2024

    I wish I had read these reviews before entrusting Circle Medical. I had my initial appointment with them almost a week ago. The doctor I saw told me that her team would reach out to my primary doctor for my medical records. I followed up twice, having heard nothing back, only to be told that this had not happened and that there was an issue with my insurance. I was informed that I needed to prove the insurance I was using was actually mine. What?! And why am I just hearing about this now? Why am I only learning about this because I followed up? The negligence of this company is unreal and unethical. I have ADHD, and figuring out who to use was already difficult enough. I would NEVER recommend this company, and I really hope they are investigated for questionable conduct at some point.

    Local BBB

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