Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 9 the problem started. Game I was playing paid credits for level 12, but did not after I achieved level 27. Started trouble ticket with Tapjoy, sent screen captures showing my game level and other photos requested. They sent the following... "We regret to inform you that your issue was found to be ineligible for the reward, due to the following: Not meeting the requirements of the offer - Violation of our Terms of Service while using our Services. " I asked what that meant. That I'm 69 years old and do not know how to cheat. That if I made an error, please allow me to fix it. I'm not tech savvy. I have played many Tapjoy games to earn credits for *** golf. Seems like they like to bully folks if the urge strikes. Today I played a different game and received no credits after passing 3 pay levels. Now it appears I'm blackballed from Tapjoy. The only cheaters here are Tapjoy.

  

  Business Response

  Date: 02/19/2025

  What happened?
  The Customer contacted us regarding missing rewards for an offer they completed.
  
  What did we do to help the Customer/resolve?
  After review, we confirmed the requirements set by the Advertiser were not met, deeming them ineligible for the rewards.
  
  How were things left with the Customer?
  We informed our Customer about their ineligibility for rewards following the Advertiser's criteria and suggest them to reach out to the Advertiser if they would like further assistance.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22947005
  
  I am rejecting this response because:
  It is clear they have been repeatedly unhelpful. I submitted proof of level achieved and they lied and said I didn't qualify. Tapjoy has a famous history about being deceitful. Here's just one case... ****************************************************************************************************************************************************************************.

  Hundred of WGT golf players speak badly about Tapjoy and how they deny most players their rewards. 

  I have at least 300 credits coming to me. There are many more, but proving them is futile. 
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 02/25/2025

  What happened?
  The Customer reached back out regarding missing rewards for an offer they participated in.
  
  What did we do to help the Customer/resolve?
  Upon review of the Support Case, we determined that the conditions set by the Advertiser for the offer were not met.
  
  How were things left with the Customer?
  We've shared our findings with the Customer and suggested they reach out to the Advertiser if they would like further assistance.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22947005
  
  I am rejecting this response because: Tapjoy is obviously not going to reward my efforts. They made no effort to abide by BBB standards nor did they make any effort to simply pay off what I honestly earned. Please give Tapjoy an F for failure to abide by their own rules. I will never be taken advantage of again and I will warn others to avoid Tapjoy for their dishonesty.

  Thank you BBB for your time and assistance. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I play the mobile game design home that uses Tapjoy to provide in-game benefits in exchange for completing online tasks that generally involve being exposed to advertising. The online tasks are fairly straightforward, but getting the rewards as promised almost never is. I find it difficult to believe that this company has an A rating, as I see most complaints are similar to mine. Effectively, it appears that TapJoy's strategy is to make it takes so much time and effort to claim rewards that people give up and they get the benefit of advertising dollars without compensating people for their time watching the ads or whatever it is they ask people to do in their offers. They have been doing this by making it increasingly more difficult to follow up on missing rewards. Initially it simply required following a link and putting in your associated account email. Then it required a screenshot proving you completed the task. Then it required a screenshot of the initial task which was linked when you clicked the link to follow up on missing rewards. Then it required you to request a verification number via email that expires in 15 minutes. Now it is requiring an offer number which isn't visible anywhere, and a date of transaction. When playing a mobile game, the unwritten rules of screenshotting, verifying via email, and finding offer numbers that aren't readily available, to get the promised rewards are purposely obtuse, difficult and time consuming in a situation that is pretty low stakes so that customers give up and ********************** benefits without any effort to make good on their promises. My concern is less for the specific offers in question and more about the outrageous amounts of time I have to spend if I want to get the rewards I am promised. My time is worth money. My views of their advertising is worth money. Tapjoy is using customers like me to make money in the hopes that we will not require them to give anything in return.

  

  Business Response

  Date: 02/19/2025

  What happened?
  Our Customer reached out with feedback regarding our Offerwall.
  
  What did we do to help the Customer/resolve?
  We're informing the Customer that the requirements for each offer are set by that offer's Advertiser. The details required in order to validate their proof for any given offer tends to vary, but is usually information that is available once they complete an offer.
  
  How were things left with the Customer?
  We thank the Customer for sharing this feedback with us, and we recommend them to check out their support cases for further details on specific offers they may have questions about.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played a game for a while without much breaks while purchasing in game items. I achieved the goal and never was rewarded. Here comes the bad, customer support. I took the time to go read the offerwall info for it and not once did I violate anything in the info. When asking support how exactly I violated it, I got the same nonsense response and 0 clarification. I paid money to get here and now you guys are just robbing customers.

  

  Business Response

  Date: 02/13/2025

  What happened?
  The Customer reached out to us regarding missing rewards for an offer they completed.
  
  What did we do to help the Customer/resolve?
  After review, we confirmed the Customer is not eligible for the rewards due to not meeting the guidelines set by the offer's Advertiser.
  
  How were things left with the Customer?
  The Customer was informed of these findings, and we instructed them to reach out the Advertiser for further details if needed.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22925121
  
  I am rejecting this response because: I think you may need to read the guidelines again, because I didnt violate a thing or go against any guidelines. I even paid money to get to the level it wanted and now youre scamming me over a false accusation. Try again tapjoy.
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 02/19/2025

  What happened?
  The Customer contacted us regarding an offer they participated in.
  
  What did we do to help the Customer/resolve?
  After a thorough review of their Support Case, we found that the conditions set by the Advertiser for the offer were not met.
  
  How were things left with the Customer?
  We informed the Customer of our findings and recommended they contact the Advertiser for further assistance if needed.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22925121
  
  I am rejecting this response because: my image response clearly shows 0 violation and its very clear you do not care about your customers as youre ripping them off then responding with the same AI generated response. Nothing was violated, stop scamming people. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed 3 offers on the Tapjoy offer wall and was never rewarded "diamonds" for the game. I can't reach anyone at tapjoy to resolve this.

  

  Business Response

  Date: 02/13/2025

  What happened?
  Our Customer contacted us regarding missing rewards for an offer they participated in.
  
  What did we do to help the Customer/resolve?
  We checked our system with the Customers email address, but couldnt find an active Support Case related to their inquiry.
  
  How were things left with the Customer?
  We couldnt locate the Customers account, but wed be glad to assist if they can provide the 7-digit Support Case number or email address used to create their Support Case.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22909218
  
  I am rejecting this response because: your company sends me auto response emails to this day! 

  ***************************** 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 02/19/2025

  What happened?
  The Customer reached back out regarding missing rewards.
  
  What did we do to help the Customer/resolve?
  Upon review, we found that the Customer's Support Cases are awaiting a response from them.
  
  How were things left with the Customer?
  We've followed up with the Customer through their Support Cases to request additional details in order to verify their eligibility.
  

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22909218
  
  I am rejecting this response because:

  I have communicated with tapjoy via email/chat. I keep getting auto responses. I just want my rewards please. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lack transparency, they just give out automated responses and refuse to tell you the reasons for reward ineligiblity, it's been days of me trying different approaches to get in contact with a human who can resolve my issues but I keep always getting the same responses over and over again with no end

  

  Business Response

  Date: 02/04/2025

  What happened?
  The Customer inquired about missing rewards for an offer they completed.
  
  What did we do to help the Customer/resolve?
  We reviewed the case and verified that they didn't fulfill the conditions for the offer set by the Advertiser.
  
  How were things left with the Customer?
  As we were unable to follow through with this matter, we suggest our Customer contact the Advertiser's Customer Support directly, as they may be able to assist further.

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denied credit, ignored the question I asked without providing an answer, threatened to close my account with a generic response. The question I asked: "Can you tell me where in the app I should be taking the screenshot from?"

  

  Business Response

  Date: 02/04/2025

  What happened?
  The Customer reached out regarding an offer they participated in.
  
  What did we do to help the Customer/resolve?
  Upon a thorough investigation, we found that the Customer provided invalid proof, which goes against our Terms of Service.
  
  How were things left with the Customer?
  The Customer was informed of our findings, and we advised them not to submit proof that goes against our Terms of Service in the future. They can continue engaging with other offers.  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22890533
  
  I am rejecting this response because: I asked a question.  You did not answer it.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 02/07/2025

  What happened?
  The Customer reached back out in regards to our previous response.
  
  What did we do to help the Customer/resolve?
  We've informed the Customer via their support case about their proof not being valid, as we identified a violation of our Terms of Service.
  
  How were things left with the Customer?
  The Customer has been informed of the relevant details via their support case. We are unable to provide any additional information.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22890533
  
  I am rejecting this response because: Gave the same automated response as the previous time.  You guys clearly have a way of determining what proof valid and what's not valid.  So let me know where in the app I find the valid proof.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapjoy disabled my account after I submitted the required screenshot for the game Blackjackist. The requirement was to reach level 15, which I completed within a few hours. However, due to Tapjoys slow response, I had already reached level 32 by the time they reviewed my first ticket.After submitting the correct screenshot, an agent named "*****" unfairly disabled my account, claiming my proof was invalidwithout even checking the game. My in-game ID is *************, and as of now, I am at level 32.***** falsely accused me of submitting a fake screenshot without verifying my progress. She didnt check my account in the game or even install it to confirm my level. Instead, she simply disabled my account, preventing me from completing any more offers.I hope the BBB can help, as Ive spent several hours completing other offers on their platform, only to have my account unfairly banned.

  

  Business Response

  Date: 02/04/2025

  What happened?
  The Customer contacted us due to their account being suspended.
  
  What did we do to help the Customer/resolve?
  After a thorough reviewed their account, and have removed the suspension from the Customer's account.
  
  How were things left with the Customer?
  We informed the Customer about the reinstating of their account. They can continue engaging with the offers available.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed level tasks in ********** to recieve credits in WWE Supercard through the Tapjoy Offerwall. I reached Level 22, 17, 15, 12, and 10 but in every single one of these levels, Tapjoy have failed to reward me. However, I was awarded with early tasks such as registration, ensuring that my app install was attributed for tapjoy to verify my progress. After many discussions with their customer support, they have refused to give me the level 22 and other level rewards even with proof such as screenshots and Tapjoy being able to see/verify my account progress in **********. I filed this complaint because I would like to be fairly rewarded by Tapjoy to gain credits in *** Supercard for completing level 22 (****** credits), 17 (***** credits), 15 (***** credits), 12 (***** credits) and 10 (716 credits) tasks in Ant Legion because I spent a good amount of money to help progress in Ant Legion, believing that my rewards for WWE Supercard would come. Numerous times customer support of ********************** says I haven't met the conditions and violated terms of service, which leads me to believe I've been scammed. My account ID for *** Supercard/********************** offerwall is ******** and my latest ticket number is *******. Hopefully, I can recieve assistance in being correctly rewarded for completing Level 22, 17, and 15, 12, and 10 tasks in Ant Legion for credits in WWE Supercard.

  

  Business Response

  Date: 02/04/2025

  What happened?
  The Customer reached out to us after not receiving the rewards for an offer they completed.
  
  What did we do to help the Customer/resolve?
  After confirming the Customer's eligibility, we granted the rewards for the completed offer events.
  
  How were things left with the Customer?
  We notified the Customer of the processed rewards through their support case.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed an offer that TapJoy advertised and like all the reviews I have seen I did not get my reward. To complete the offer it took me many hours over the course of more than a week. I cannot believe that a company can allow you to invest all that time into their "offer" and not make good on the arrangement. When I reached out to get help they then told me they can not do anything about it and to complete their other offers!!!! The audacity and arrogance of it, is unbelievable.

  

  Business Response

  Date: 02/04/2025

  What happened?
  The Customer reached out to us regarding an offer they participated in.
  
  What did we do to help the Customer/resolve?
  To assist our Customer further, we reviewed their support cases and notified them that we have manually credited the full amount of rewards for the completed offer.
  
  How were things left with the Customer?
  Weve confirmed that the Customer has been awarded and advised the Customer on what to do if the rewards do not reflect in their account.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the online games that I play offers rewards through tapjoy if you purchase something or complete an action. I purchased an item and was supposed to get rewards which I never received. I contacted tapjoy who requested information from me four times! I sent it four times! They said they never received it and ceased communication. They requested proof of purchase via an email that shows the company's information my information the order number and the product description and cost.

  

  Business Response

  Date: 01/31/2025

  What happened?

  The Customer reached out for an offer they were not rewarded for.

   

  What did we do to help the Customer/resolve?

  We've searched our systems using the Customer's email address and were not able to locate their support case.

   

  How were things left with the Customer?

  We're asking the Customer to provide us with their ******* support case number or the email address used to submit their support case, in order for us to investigate further for them.