Complaints

This profile includes complaints for Asana's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Asana has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Asana

  633 Folsom Street, Suite 100 San Francisco, CA 94107-3600

• 

  Asana

  1550 Bryant St Ste 800 San Francisco, CA 94103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible. first off, when you try to cancel, it will pop up an error message. you will need to contact customer service to cancel, but they will take 7-10 business days to response. then, i was told they will not be able to refund because it's on automatic renewal but my credit card company has already blocked them for fraud. i have told my bank that i wasn't able to cancel online and they should block any future attempt. Nonetheless, a few days later, i was charged again and this time went through. note: they will not tell you when your subscription will be due for renewal, they take a very long time to response and just to tell you that you will be paying for a service you don't use regardless. i have flagged them for fraud because i have requested cancellation and they keep charging my credit card.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2, 2025, I was charged twice for the same service ($23.99 for the service and then $119.99 apparently for an auto-renewal). I didnt auto renew. I made sure to read the content of the each page and in now way (unless written in invisible ink) did I opted in to auto renew. I contacted the seller on April 2nd and they refused to issue a refund. I researched this company and it shows up as a scam.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asana Rebel is engaging in deceptive business practices by not alerting users that have believed their accounts were canceled and charging an annual subscription for products not used. They refuse to refund the product and they tell you that you are on the hook until 2026. I believe this to be a giant scam based on users having the SAME issues across the board.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first purchased a subscription to the yoga app "Asana Rebel" on March 4, 2024 for $23.99. The welcome email stated it will renew on ***** 4, 2025 for $23.99, I was surprised when I was charged $119.99 on March 4, 2025. I reached out to the company to note the mistake. They responded that their prices changed and that they notified me earlier, which is not true. I checked my email inbox and there was nothing. The company also refused to honor the $23.99. I also previously cancelled the subscription through ********* yet it renewed. I'm willing to keep it for the originally stated account.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Asana for deceptive billing practices. When I signed up for their service, I believed I was paying for an annual subscription. However, I later discovered that I was actually being charged for a single month of service instead. When I realized the discrepancy, I immediately contacted Asana’s customer support to resolve the issue and request a refund for the erroneous charge. Unfortunately, Asana refused to provide a refund, despite the fact that the billing terms were unclear and misleading at the time of purchase. I believe this practice is deceptive and unfair to consumers. I am requesting a full refund of the incorrect charge and for Asana to improve the transparency of their billing process to prevent this issue from happening to others. I appreciate the BBB’s assistance in resolving this matter. Desired Resolution: Full refund of the disputed charge and improved billing transparency.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive an email notifying me my subscription would renewed and was charged for a service I wasn't using and had not intention of renewing. I've asked for proof that the business notified me of the renewal and they haven't sent me anything and denied my request for a refund.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Asana Rebel at a discounted rate in March of 2024. I used their service a few times in the first few weeks, but honestly did not find it terribly helpful. It has been an entire year since logging onto the app, so I must be honest, I completely forgot about it...Until i received the Renewal Subscription charge in March of 2025. I kindly requested a refund. Explained I had not used the service and mistakenly did not cancel the service, or realize that it would auto-renew. They refused to work with me at all on the matter and just simply said it is in their T&C's that I received a year ago. A simple email stating "Your Subscription is about to Renew" would have been helpful and made this less shady of a business practice. To say I am disappointed in their customer service is an understatment.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a yearlong subscription to Asana workspace. During this time, we have attempted multiple times to contact customer support, but they do not respond. We finally were able to reach them when we stated we wanted to upgrade our account to an organization, but once again they are not responding. We have emailed multiple times and even asked for a number for customer service but they do not even have a number to call (although they will call you if you want to sign up for their product). The switch we want to conduct will result in us getting money refunded although it is an upgrade.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial period of the Asana Rebel program for $9.99USD I attempted to cancel and ask for a refund as the program is a scam and was subsequently charged an additional $35.99USD in both February and March for a program that I did not use.I have tried to reach out to the company to request a refund and have been told that a refund is not an option.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Asana Rebel and their business practices. They employ unethical tactics to renew subscriptions without proper communication or consent. Any attempts to cancel is unclear and threatens loss of access for what has been paid for meaning one has to wait until just before the next cycle to cancel. Further, the services promised do not work and the app is faulty and impossibly to navigate as it constantly freezes and locks one out of the app. When I attempted to cancel, their rigid and unfair cancellation policy left no room for resolution. I have researched and can find several other complaints and negative app reviews, it appears my experience is not unique as many customers report similar issues, suggesting a pattern of deceptive practices. Just like the other cases, Asana Rebel automatically renewed my subscription and withdrew funds from my account without any prior notification as is the case with most subscriptions. Additionally as an app downloaded on the Apple Store this subscription somehow does not appear on the Apple Store list of subscriptions which makes it even harder to manage or track for billing purposes . I immediately reached out to request a cancellation, I was informed that their refund policy only applies within 14 days of the initial subscriptiona period that had elapsed a year ago!!!!! This policy effectively traps customers into another year of service without recourse.I would like to request assistance to secure a refund of the amount paid approximately USD 75 ( Kenya Shilling ********)