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Find a Location

Linden Lab has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Linden Lab

      945 Battery Street San Francisco, CA 94111

    • Linden Lab

      1100 Sansome St San Francisco, CA 94111-1205

    Business ProfileforLinden Lab

    Online Gaming
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    73 complaints closed in last 3 years

    33 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers online games, a 3D virtual community.

    Business Details

    This is a multi-location business.

    Find a Location

    Linden Lab has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Linden Lab

        945 Battery Street San Francisco, CA 94111

      • Linden Lab

        1100 Sansome St San Francisco, CA 94111-1205

      Location of This Business
      945 Battery Street, San Francisco, CA 94111
      BBB File Opened:
      4/9/2004
      Years in Business:
      24
      Business Started:
      11/1/1999
      Business Started Locally:
      11/1/1999
      Business Incorporated:
      8/8/2001
      Type of Entity:
      Corporation
      Number of Employees:
      250
      Alternate Business Name
      • Linden Research, Inc.
      Business Management
      • Ms. Kelly Conway, General Counsel & Corporate Secretary
      Additional Contact Information

      Fax Numbers

      • (415) 243-9045
        Primary Fax

      Website Addresses

      Customer Complaints

      73 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      As of the Third of June 2024, my access to my account created in 2015 (on which easily more than $1000, likely more than $5000) and any further access to the platform "Second Life" has been suspended, following an event where I was participating in roleplay with a third party. During such the third party offered up ageplay, upon which (my mistake), I offered to talk about it another time, as a way to avoid the topic albeit unclearly to them because at the time I still considered them a friend, I understand that this could be interpreted not to be in compliance with Linden Labs Community Guidelines.However, with no prior warning and never acting out actions directly in noncompliance with the Community Guidelines, I feel that a permanent closure of the account and removed access from the platform is excessive, especially when their criteria when contacted to attempt to resolve the matter is that there has been a "severe and/or repeated" violation of the Second life ****************** and Community Standards.I am open to further communication and will happily converse with the Second Life support team as I wish to express that I understand where my mistake was, and would not be willing to reproduce what I would argue is a honest mistake, as well as continue usage of their services.Thank you.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justice L

      1 star

      08/05/2024

      Higher ranking Lindens and Moles in positions of power actively abuse and stalk players as way of entertainment. When their side hustle of recruiting and grooming children, with passive tactics, to create adult accounts then exploited into earning Linden Dollars via adult entertainment and objections are attempted to expose or report internally, that sets them off. They do not like to get reports where they are the reported. When harassment is no longer entertaining to them and a threat to their operations are detected they then aggressively attempt to permanently ban players for existing and they spy in social circles, actively bully, attack, and ban anyone they do not like. Players I know and personally witnessed this happening to, builders. They gang up and mentally abuse their residents. I once believed in this company and at one time thought it would be neat to work with them, as a team. I learned everything I could about them when I wasn't learning scripting, mesh building, texturing, animation, physics, and partials. I read the complaints and I see the same patterns that I have personally witnessed. I got out before they could build a history of defamatory behavior that they as predators orchestrate with precision. My advise to any player, investor, partner, contractor or financial institution considering business relations with is to not. If you do you will be involving yourselves in decades of criminal activity. They pretend to battle a problem they created, nurture, and profit from. They make the ******* island look like ******* Don't be fooled by the artistically marketed facade of goodness, charity, education, and innovation which are is fact a platform of *** involving real children, gambling, and fraud. They created the virtual h*** they are addicted to living in and living off of, they are truly without souls. Do not become involved, this is only one of their many hives. Stick with reality. Quis custodiet ipsos custodes?

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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