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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 64 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Completed an offer on ********* for a game this company distributes but never got credited money for finishing it. Messaged swagbucks but they couldnt help since theyre just the middle guy. Researched online and other people have had the same problem with their Zynga poker game not tracking or paying out when reaching certain offers. Completed levels 800 and 1000. Offer was supposed to pay out a total of $85. Would like to see this issue resolved for the time wasted playing the game when they dont pay out, especially for the other people that have also had the same issues.

    Business Response

    Date: 04/24/2025

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KM

    Customer Answer

    Date: 04/27/2025

     
    Complaint: 23234126

    I am rejecting this response because:
    Clearly these game companies do not talk or work with the companies they use to advertise their games. Clearly Zynga makes the rules or objectives for these websites like swagbucks or any offerwall website to distribute them to their respected clients. When clients finish objectives to these goals, there should be a way for either swagbucks or Zynga to approve these completions, especially Zynga since they have the data to prove you have met the certain criteria that they have made. Apparently there is an issue with tracking which is why it didnt automatically award the goals but Ive messaged swagbucks and they cant seem to help me. Furthermore proving my point why there should be better communications between these companies if theyre putting out offers when they cant even honor them when someone completes them. 
    Sincerely,

    **** *********

    Business Response

    Date: 04/30/2025

    Zynga will continue to assist the claimant regarding his issue. Please refer to original case # ******** KM

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing ***************** (a mobile game owned by Zynga) since 2018 continuosly without missing a ***** day, till as at date & spent over $ ****** so far on this, mainly to get new ************ I got to know that the game pulls are fixed, as i got same hero 4 times continuosly out of 5 pulls out of more than 80 heroes which is not possible and the propability of happening it, is ***********. simply it cannot be happen. Calculation is given below for your reference.P= 1( 1/80) 3 = 1/512 = *********** So it is so dissopinted, that I have spent my cash and time for this entire period (*********) to a fraud game. I cannot claim the value for my time but definetly I need my cash back. I beleive it is more than $******. Also I know people are heavily spend on this as well, without knowing its true background.I have attached the screen shots that I have taken to prove these points & also the respond I receive after contacting their customer support.Your urgent attention in this is highly appreciated & I can provind further informations if required.Thank you in advance ?

    Business Response

    Date: 04/15/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** RFR

    Customer Answer

    Date: 04/21/2025

     
    Complaint: 23200800

    I am rejecting this response because the comapny (Zynga) is not responding to my messages & I'm already discussing with my lawyers to initiate legal action on this.

    Sincerely,

    ***** ******

    Business Response

    Date: 04/22/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** RFR

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been having issues with my level and achievement pages . Im supposed to be on level 34 but got pushed back to level 33 please help give me my level back this isnt fair and all the achievements I worked for are gone now and so its hard to level up my username is Summergirl ???????

    Business Response

    Date: 04/11/2025

    Zynga has reached out to the claimant regarding his/her issues. Please refer to case #******** RR

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was playing poker today got a good hand 3 aces the website temporarily blocks me from betting on my hand until time expires to bet and i lose my hand

    Business Response

    Date: 04/07/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** NL

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    feb 27 2025 a charg for ****** was put on my credit card ending in 6540 and on march ************* was charged again march 4th a noter charg was for ****** and i have tryed with this company and they sent me an email telling me i was given the refund well today i get a nother e mail from them telling me there was not a refund but i have all the emails from them and one telling me there was a refund so this companey if just telling me lies after lies and show master card is my credit card company and they told me the same thing they did not refund the money my identy got stollen last year and its been a big night mare they have all of my infomation drivers ********** card and e mails and some of my bank information

    Business Response

    Date: 04/07/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23156980

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Business Response

    Date: 04/09/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AV

    Customer Answer

    Date: 04/09/2025

     
    Complaint: 23156980

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Customer Answer

    Date: 04/11/2025

    ******* you keep sending me the same e-mails telling me you have no way to the funds in question you keep telling me to go back to show master card and i did so i no if there was a refund back to that credit card ending in 8272 i no all business has a way to see were that refund was sent back or denied every time you send me this e-mail i get the same story i ask that you send me proof of a refund receipt to that card ending in 8272 thank you

    Business Response

    Date: 04/12/2025

    Zynga has provided the final resolution to the claimant's issue dated April 11, 2025. Please refer to original case # ******** AV

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, March 24, 2025, my Apple card was charged $21.99 ($23.58 total) for $1,500,000 coins on Spades Plus. I did not make this purchase and did not authorize the charge. Additionally, no coins were deposited into my Spades Plus account. My ********************** ID is ***********. I contacted Zynga, Inc Customer Support and informed the representative **** *. that I did not make any purchase for iTunes or for Spades Plus on March 24, 2025. I attached a screenshot of the charge on my Apple card and a screenshot of my Spades Plus coins balance and asked Nisa to please review my purchase history against Spades Plus coins deposits. No coins were deposited into my Spades Plus account after or around the time when the unauthorized charge was made on March 24, 2025. I informed Nisa that an unauthorized charge was made to my Apple card for coins on Spades Plus (I dont know why Nisa referenced iTunes in her message to me). I reiterated that I did not make the purchase and have no knowledge of how the purchase occurred. Additionally, no coins were deposited into my Spades Plus account for the purchase.Nisa asked that I check to confirm that the purchase was not made on another account. I replied and told Nisa that I do not have any other Spades Plus or ******** account. I also told her that I live alone and no one else has access to my phone to make the unauthorized purchase.Nisa has not since responded and I have not heard back from Zynga, Inc. regarding my refund request.

    Business Response

    Date: 04/04/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject:** Unfair Account Ban and Denial of Refund for ************************** Name:** Zynga **** Issue Date:** March 28, 2025 *Explanation:** I am filing this complaint regarding the wrongful banning of my account on **101 Okey Plus** by Zynga. On **March 28, 2025**, my account was permanently banned without any valid reason. *Details of the Issue:** - I was playing in a high-stakes game where my opponent asked me to leave the game and let them win. I refused and continued playing. - Despite not violating any rules or engaging in any unfair activity, I was banned mid-game without explanation. - Zyngas support team provided **contradictory responses** about the reason for my ban. Initially, they claimed that my account was banned due to simultaneous logins, which I never performed. - I have sent numerous emails and tickets to Zynga support over the last several days, but I have received only automated responses or no response at all. **Financial Loss:** - My account contained a large amount of virtual assets, including: - ******** tickets** valued at approximately*$2,500 USD.** - **3.3 billion chips** valued at approximately **$3,300 USD.** - I have spent **real money** to obtain these assets, and Zynga has refused to refund or compensate me for the value of these purchases Request:** I am requesting that Zynga: 1. **Reinstate my account** as I have not violated any rules. 2. If account reinstatement is not possible, **refund the real monetary value of my in-game assets** to my bank account, which I have provided to their support team. *Legal Notice:If this issue is not resolved promptly, I am prepared to take further action, including: - Filing a *lawsuit for financial and emotional damages - Pursuing **further compensation** for the time and resources spent attempting to resolve this issue I expect Zynga to take this matter seriously and provide a fair resolution. Thank you.** ***** ******* Zynga ID: ***********

    Business Response

    Date: 04/01/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** RO

    Customer Answer

    Date: 04/01/2025

     
    Complaint: 23137290

    I am rejecting this response because:
    **Dear Better Business Bureau,**  

    Thank you for your response regarding my complaint (ID: ********* against Zynga, Inc. I have reviewed their reply, but it is **not satisfactory.**  

    Zynga has indeed unbanned my account, but they have completely **wiped out my chips and tickets.** When I contacted their support, a representative named **Seyma** responded in a dismissive and unprofessional manner, essentially mocking me by suggesting that I should just **collect the daily bonus** instead of addressing my rightful claim.  

    This response is unacceptable. Zyngas wrongful ban already caused me losses, and now they are refusing to restore what was taken from me. I demand a proper resolution, not vague statements or unhelpful advice.  

    Please advise me on the next steps to escalate this matter further.  

    **Best regards,**  
    ***** *******  
    Sincerely,

    ***** *******

    Business Response

    Date: 04/02/2025

    Zynga will continue to assist the claimant regarding his issues. Please refer to original case #******** RO

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I complained about my level on one of my accounts and you guys helped but added the level to the wrong account . My new account was currently at level 31 and doing fine . And now Im at level 39. Can you guys please fix this and give me back my level 31. I should not be on level 39 right now , I didnt earn it yet . My username is 8oink3rz thank you in advance

    Business Response

    Date: 03/12/2025

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** JG

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I earned a profile frame from the game awhile back used to use it all the time and I couldnt help but notice its no longer in my collection. Please help me get it back. My username is AndrewMorris5834 I uploaded the screenshot and its the book frame I have circled ! Thank you

    Business Response

    Date: 03/15/2025

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zynga made this Fairway Fortune game in the Golf Rival game.The link of the game is: ******************************************************************************* By the description, it is supposed to be a game of luck. However, after playing more than 5000 rounds, the statistics do not make sense.I can see that the outcome is not randomly generated. It is rigged. It has nothing to do with my luck. It is all about what they allow me to get. I could get five broken clubs on level 2 in five consecutive rounds. Come on, the stats simply dont make sense. Zynga simply want the player to lose so that we keep on rebuying the tickets. That's how they make their money.Each round costs 185 gems which is about US$1. Since they are selling the tickets, they are making money and I am not even sure if Zynga has the license to operate a gambling app like this.I have repeatedly voice my concerns through their help & support channel but they ignored me all the time.I need a higher authority to take action and get my refund.I have spent more than ********* gems in this game.

    Business Response

    Date: 03/09/2025

    Zynga has assisted the claimant regarding their issue. Please refer to case # ******** KB

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23014800

    I am rejecting this response because they made a rigged game which they profited on.

    They labelled is as "fortune" which is misleading. However, the outcome has nothing to do with my fortune or being lucky. They are outright cheating.

    If they can proof that the outcome is random by open sourcing the codes and getting it audited for randomness, I will accept.

    There must he some form of compensation. 


    Sincerely,

    Toga Mamora

    Business Response

    Date: 03/13/2025

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** KB

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 23014800

    I am rejecting this response because:

     

    You need to come up with a compensation plan. You know what you have been doing is unethical. Compensating all the affected users is the only way to resolve this matter.

    I will only close this case when the compensation is done. Otherwise, you will continue to ignore just like always.


    Sincerely,

    Toga Mamora

Zynga, Inc. is NOT a BBB Accredited Business.

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