ComplaintsforGearlaunch, Inc

• Initial Complaint

  08/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Business tagged scam posts and attached a link to merch not originating from anyone related to this company. I have filed a case via ****** for fraud.

  Business response

  08/20/2024

  Hello *******,
  

  Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

  At GearLaunch, we take these claims very seriously. This type of claims should be sent to ***************************** and they need to include the information outlined here: ****************************************

  If you have already sent us an email, we can assure you that appropriate action has been taken.

  Best,
  GearLaunch
  

  
  

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a pillow on August 3, ************************************ *******. I ordered it in white. I paid with ******* I immediately saw the pillow was going to be black and a canvas was added to the order. I immediately sent a message asking the order be cancelled. The company removed the canvas but has done nothing else. They don't communicate and I have no idea what the status of the order is. I tried to make sure they didn't ship the order and I just wanted a refund. I have no idea what is going on.

  Business response

  08/08/2024

  Hello *****,

  We sincerely apologize for the confusion and lack of communication regarding your order. This is not the experience we aim to provide, and we're truly sorry for the frustration it has caused.

  We'll be glad to send your sister a courtesy replacement of the pillow in the color you requested. Please confirm here if you would like us to do so or send us a message at ****************************.

  Thank you for bringing this to our attention, and again, our apologies for the inconvenience.

  Looking forward to hearing from you.

  Best,
  GearLaunch

  Customer response

  08/09/2024

   
  Complaint: 22111164
  
  I am rejecting this response because: Why did I have to write to the Better Business Bureau to finally get someone to address my concerns?  I want a refund in the amount of $47.62.  Please process it immediately. 
  
  Sincerely,
  
  *******************************

  Customer response

  08/19/2024

  You sent me the company's response which was their offer to send a pilow in the correct color.  I rejected the offer because I had asked them from the beginning to cancel the order even before I was charged and when they charged me, I asked for a refund.  I did everything in my power to contact them before I was charged and the item was shipped but they ignored me and they charged me and shipped the item.
  
  Looking back now, I guess I should have accepted the offer of a pillow in the correct color because it looks like that was all I was going to get.  If it is too late because I rejected the offer originally, so be it.
  
  Did you close the case?  If it isn't too late, contact the company and tell them I accept their offer.  Thank you.

  Business response

  08/20/2024

  Hello *****,

  Thank you for your message. We sincerely appreciate your trust.

  We'll be glad to send a courtesy replacement to the address registered in the order. There will be no need to return the original item.

  The replacement is already in the works. Once it ships, you'll receive a notification in your email as well as the tracking number.

  Please accept our apologies again. If there's anything else we can assist you with, don't hesitate to contact us at ****************************.

  Best,
  GearLaunch

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase made from what turned out to be a spam post in a ************** (that I thought verified members!!) I used PayPal and have filed a case with them. The PayPal receipt lists gearlaunch.com: *************** and ************************************** The receipt from the scammer came from goontopclass.com and my email to them was bounced back.

  Business response

  07/31/2024

  Hello *****,

  Thank you for your message.

  Once a dispute is created, the funds are withheld by your payment institution until the issue is resolved. Please follow up with them about the status of your dispute.

  It seems that the reason you disputed the charge is because your order hadn't been received, Your order has already shipped. An email with the tracking numbers has been sent to the email you used to place the order; please check your inbox and your spam folder to make sure you received it.

  If you have additional questions, please contact our **************** team at **************************************************

  Best,
  GearLaunch

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our organization's ******** comments are FULL of scam accounts being created to share and market fake merchandise with our brand on it. These accounts have no affiliation with our organization and are tricking our followers into buying the merchandise thinking it is supporting our nonprofit. I spend time everyday going through and reporting each ******** comment and fake profile and then deleting and blocking them. I have reached out to GearLaunch before and they deleted one, but more and more just keep popping up. They are not doing anything to proactively prevent this from happening. No one should be able to sell merchandise with our logo and profit off of it while misleading the people who support our organization.

  Business response

  07/29/2024

  Hello Sydney,

  Thank you for your message. Like we explained by email on July 26, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
  
  GearLaunch takes intellectual property rights very seriously and is committed to taking steps to limit allegedly infringing activity. Also, GearLaunch acts to promptly remove any allegedly infringing items on its platform of which it is notified.
  
  GearLaunch will inform the owner of the website that he/she is in violation of his/her agreement with GearLaunch and will work to ensure the items mentioned are removed promptly as soon as you send us the corresponding links. Please send them to ****************************.
  
  Regarding the ******** posts and profiles, please report those to ******** support directly.

  Best,
  GearLaunch

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have just submitted my 29th takedown request for stores on the GearLaunch platform selling unauthorised merchandise featuring copyright artwork and logos taken from my business. ******************************** the last 6 months.Although the platform does respond to these takedown requests, its basically 'whac-a-mole' - as soon as one gearlaunch store is shut down, another one opens up, selling the same s***** quality rip-off merchandise to an unsuspecting public. And GearLaunch gets a cut of every sale.There may be legit artists and manufacturers using gearlaunch to sell their products. But the simple fact is that the platform takes no responsibility for monitoring and curtailing the illegal content that exists on the platform.Do not sell your work through gearlaunch.Do not buy anything from a site that is 'powered by gearlaunch'.Its a scam.

  Business response

  07/10/2024

  Hello ****,

  Thank you for your message. As we've explained previously, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

  Our Trust and Safety team will get in touch with you regarding this matter.

  Best,
  GearLaunch

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered sweatshirt and was given a fake tracking number, never received the item, contacted company and website is now down and changed name but with same guy advertising on ********* No response from this company back.

  Business response

  06/26/2024

  Hello ****,

  Thank you for your message.

  Currently the tracking for your order OR_TETAX7Q shows that it has been received in your country. You can track it here:
  ***********************************************************************************************************************************;
  
  This means that it has been handed over to customs and once it finishes their process it will be delivered by your local postal service. In our experience, this process may take a few weeks depending on current shipping rules in your country. Please try to contact the local customs office and postal service in your city so they can provide further information about why the order hasn't been delivered to your address. 

  If you have additional questions, please contact our **************** team at **************************************************.

  We'll be happy to help.

  Best,
  GearLaunch

  Customer response

  06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish they had provided this information the first time around when I was trying to contact them, this in itself is very poor customer service. Will never do business with them again.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered an item from them. The order has not been received. They lied and said it was shipped, when it was not. They told me the the item was to arrive 4 days ago. The company under GearLaunch, was RichTeesPlaza. I actually sent an email with a follow up email. The company actually deleted their email. On their support page, it lists a phone number that references an email address they have deleted. I ordered a T-shirt on 3 May 2024. The order number is Order #OR_T333EWM.

  Business response

  05/28/2024

  Hello ******,
  

  Thank you for your message. Because all our products are printed to order, we can only offer an estimated delivery date, as you can see in your confirmation email.
  
  After checking the tracking information of your order, we see it was delivered on May 20.
  
  If you have any questions, please reply to the email our **************** sent you a couple of days ago.
  
  Best,
  GearLaunch

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I saw an add on my daughters school ******** page to purchase gear for her graduating class. I paid through PayPal from my bank account for $92.19 worth of gear. The items arrived today and its very apparent that they screenshot her school logo and added the graduating year. The logo is completely blurry and the year is in a different type. I went back to find the post from the ******** page and its been taken down along with any info. The package came without any info or receipt and I cant find any receipt in my emails or texts. I looked up the company and complaints about them scamming people go all the way back to three years ago. I want to return the items for a full refund as they are unusable.

  Business response

  05/01/2024

  Hello ********,

  We're very sorry for the issue with your order.

   Please note GearLaunch licenses a software platform that third parties can use to set up their own online stores. GearLaunch also does not do any advertising or marketing for any store, nor does it print or ship items purchased from any store.

  We see that you've already sent images of the items you received to our **************** team; they will get back to you shortly with a solution.

  Best,
  GearLaunch
  
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scam Artists, this company is using my logo and selling merch without my permission.They are using my name. "*****************************" and adverting on ********* some people have purchased it. No phone support, no reply from email about it. Cease and desist.They are criminals and work under Tee Poco as well

  Business response

  04/01/2024

  Hello Houston,
   
  Thank you for your message.
   
  Like we explained by email, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
   
  If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: ***************************************

  Or please send us the corresponding links so we can look into it.

  
  Regards,
  GearLaunch

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company carries third party sellers who misrepresent their affiliation with trustworthy businesses. I purchased something from tm-asics online who misrepresented their product and their affiliation with the ***** Marathon and Asics. The product was not as represented. I contacted the seller and they have refused to issue a refund.

  Business response

  04/01/2024

  Hello ****,

  Thank you for your message.  We have sent you the instructions to return the item to your email address.
  
  Please check your email at your earliest convenience and if you have a question or concern, please reply to it.

  Best,
  GearLaunch
  
  

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩