ComplaintsforGearlaunch, Inc
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered 3 ******* Fire t shirts on March 8th totaling $108.60 and havent heard anything about when they will be shipped etc. I would like a response pleaseBusiness response
04/01/2024
Hello ***,
Thank you for your message. Your order was delivered on March 25th.
If you have additional questions or concerns, please contact our **************** team at **************************************************.Best,
GearLaunchInitial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I work for **** and ordered two shirts on 3/4/24 with rush delivery between 4/8/24-3/12/24. No tracking and I have been ignored. Sent several emails and no reaponse. Calied during "business hours" and an automated message says you can only use chat. Chat bots claim that shirts are "printing" and will ship soon. That was last week and I want a refubd or else I will get my credit card company involved. I have saved all correspondence. I want a refund! Order # is: OR_S0XK1C8Business response
03/22/2024
Hello,
Thank you for contacting us. Our customer service team has been in touch with you regarding the status of your order since March 8. We see that you selected rush printing which means your order was rushed into production instead of waiting for the countdown to be done and printed with the rest of the batch. As stated in our site, any order can take up to 5 business days for processing. Because our products are made to order, we don't guarantee delivery dates, we can only offer an estimation.
Your order was delivered on March 14th. If you have additional questions or concerns, please reach out to our **************** team at **************************************************.Best,
GearLaunchInitial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 T-shirts for $72 including shipping and Sales Tax. Image on shirts was of VERY POOR quality. I complained. usabivity.shop/gearlaunch could not guarantee better quality and decided to refund me. OK, but THEY KEPT THE ***** TAX AND REFUSED TO REFUND IT. It is not a lot of money but they have defrauded me and the ******************* by refusing this. All I ask is return my sales tax; $6.04Business response
03/08/2024
Hello ******,
Thank you for contacting us.
As mentioned in our site, the coverage under the Shipping Warranty excludes all fees applicable to the delivery of your order. You can review this policy on the following link:
****************************************************************************;We apologize for the inconvenience.
Best,
GearLaunchCustomer response
03/09/2024
Complaint: 21383640
I am rejecting this response because:
You have refused to refund state tax I paid you. Not a FEE, you have refused to refund ** state sales tax I paid. You refunded ONLY the cost of the poorly made item. The money is not yours and had you made an acceptable product would go to the ***********. This may possibly be illegal as well.
Sincerely,
*****************************Initial Complaint
03/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Gearlauch.com is using client websites to post shirts, t-shirts, hats, jackets, mugs etc on an unmoderated ************** ************************************************ using the unauthorized use of ******************************* logos. It has been reported to ******** but they do nothing. **********************************************************************************************************Business response
03/05/2024
Hello ****,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
Its very simple to contact us. Notices of copyright infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunchInitial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a breast cancer survivor shirt..they have not responded to any emails, phone number doesn't work, I ordered on February 12th..I have not even received a tracking number or confirmation email..I paid ***** total..I was to arrive today...but nobody has responded... nothing I have tried is working..I believe this was a scam and they are still advertising on **********Business response
02/21/2024
Hello *******,
Thank you for your message. Because all our orders are printed to order, we're unable to offer a guaranteed delivery date, only an estimate.
The estimated delivery date we provided was between February 20th and 26th, so the delivery of your order is within the time indicated in your order confirmation.
Your order has already shipped and we see that one of our agents has already replied to your email with the tracking information yesterday. If you have additional questions, please reach out to them.Best,
GearLaunchInitial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company is facilitating a scam artist who has stolen our trademarked logo of our organization and trying to sell it on ******** posts using their site. Though we are aware of the fraud is likely not of their own. It would seem that safeguards should be further established where the sale of such items is not accomplished without understanding or proof of trademarked logos and such items. Our logo was for the ******************************Business response
02/21/2024
Hello *****,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to ***************************** and they need to include the information outlined here: ****************************************
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunchInitial Complaint
01/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a print, received it. Blurry, watermark on it. Obviously, it was a picture taken of the print and enlarged watermark says ***************, I believe Most likely a scam from what I can see, doubt I’ll see my money again thought I would report it They’re not taking phone calls, imagine thatBusiness response
02/05/2024
Hello Kimberley,
Thank you for your message. Your order is currently in dispute status. Once a dispute is created, the funds are withheld by your payment institution until the issue is resolved. Please follow up with them about the status of your dispute.Regards,
GearLaunchInitial Complaint
01/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are are selling items illegally that are trademarked by me. Despite numerous email to their legal department they have yet to respond or take down these items. This company perpetrates a fraud by selling IP they know has been been stolen.Business response
01/29/2024
Hello September,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
Its very simple to contact us. Notices of infringement should be sent to ***************************** and they need to include the information outlined here: ****************************************At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Best,
GearLaunchInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This business continually supports and allows a platform for individuals to scam and sell other businesses products acting as if they are their own.Business response
01/19/2024
Hello ******,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: ****************************************
Best,
GearLaunchInitial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a sweatshirt through Colorsandcrafts.com on 12/26. This site is facilitated through GearLaunch. The order was placed and a confirmation sent with the funds being removed from my account immediately. The status page of the order remains in progress but any attempt to access the ColorsandCrafts site are met with 403 errors. The site in its entirety no longer exists. I attempted to reach out to both the colorsandcrafts support and GearLaunch support but all I received was an email asking me to rate the service I received (which was none). I have double checked my junk folders and inboxes, but have received no follow up. It appears my ticket was closed without any response. At this point it would appear the site was created as a scam and I will not be receiving a product. I wish to receive a full refund for this matter.Business response
01/11/2024
***********************,
Thank you for your message. We just reviewed your order information and your order was delivered on January 10th. It probably took a little longer than expected because of the holiday season.
If you have additional questions or concerns, please email us at ****************************.Best,
GearLaunch
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Customer Complaints Summary
84 total complaints in the last 3 years.
47 complaints closed in the last 12 months.