ComplaintsforGearlaunch, Inc

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Initial Complaint
10/24/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a sweatshirt from their company, Jippy98 on Sept. 28th, 2022. To date I haven't received anything. I have sent several emails and tried calling them, but all you get is a voice mail. The cost of the shirt was $42 &$8.36 tax and shipping and handling. I want to contact the Attorney General, especially after visiting other sites and seeing the complaints against this company cut I'll keep it here unless they won't cooperate.
Business response
10/25/2022
Hello ****,

Thank you for reaching out to us. We're very sorry for the shipping delay. It looks like one of our agents has already responded to your message.

Your order OR_JVNQ7NC has already shipped and will be delivered by your local postal service. The progress can be tracked here:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420191409361210912400997993994

If you do not see movement in the tracking within six business days from the last update on the site, please reach back out so we can look into it right away.
Regards,
Customer Service Team
Customer response
10/30/2022

Complaint: 18304508

I am rejecting this response because: I checked the tracking information and the package has been in the same location since
10/18/2022. According to the ***** the package is presumed lost. I want the company to send me another hoodie exactly like the one originally ordered, and they can deal with ***** The problem is theirs since I haven't received the package. I have written them several times and keep getting an automated response just like this one just sent in response to my complaint. Either send a new hoodie or refund my money.

Sincerely,

***************************
Business response
11/01/2022
Hello ****,

We're very sorry for the issue and understand how frustrating this must be. Our customer service team has reached out to you via a response to your email to verify your address so we can have a replacement sent to you as soon as possible.
Please let us know if we can be of further assistance.
Regards,
Customer Service Team
Customer response
11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
09/09/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business continues to "poach" our designs and market them as their own. We have emailed them numerous times to have our copyrighted designs removed from their website. They temporarily remove a design and then "steal" another. The most absurd part is they use spam bots to market them on OUR social media pages, to OUR valued customers. The latest "theft" was of our Business logo! Our customers know the difference and continue to report this unscrupulous business practice to us.This action must end immediately before we are forced to take legal action.https://teetop95.store/20220909-192000
Business response
09/13/2022
Hello,
Please note that our company does not own or operate teetop95.store. This is a website run by a third party who licenses our software in order to set up an online store.

If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to ****************************, containing the information outlined here: https://teetop95.store/_/dmca

We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the items are removed promptly.

Regards,
Customer Service Team
Initial Complaint
07/04/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order Date: May 19, 2022 06:31 PM UTC Order #: OR_HJZ65M3 Item: Royal Unisex Heavyweight *************** limited im6354636435 Qty: 1 ******************** I purchased a hoodie from this company. The hoodie was not was represented on their website. The white lettering on the hoodie was fading, was mostly blue lettering, and it hadn't even been washed yet. When I asked for a refund, they sought to replace it. Then, when they reprinted it, they determined that the quality was still not good. Thus, they said they would refund me. However, they only refunded me for the item cost, not shipping and handling costs. I was billed $57.16. However, I was only refunded $45.99. This is deceitful customer service and they are trying to rip me off for $11.17. This is unethical given their product quality is poor. Why should I pay for shipping and handling when it's an issue with their product quality? I tried working with them, but they have refused to provide me a full refund. I have attached the email stating they would provide me with the full refund.
Business response
07/18/2022
Hello ****,
As stated on our policy, all fees paid for the shipping and taxes of your order are nonrefundable. These fees were used to ship and deliver your order and are not retained by us.

You can review this here: https://customteesales.co/_/support/what-is-your-return-and-refund-policy

Having said that, we are not able to offer a refund for the fees related to the delivery of your order.

We apologize again for the inconvenience this may cause.

Best,
Customer Service Team
Customer response
07/20/2022

Complaint: 17518966

I am rejecting this response because: The business stated that they would refund the entire purchase, not just the cost of the sweatshirt. They provided me with a faulty product and admitted to it. Therefore, they should refund me the entire amount that I spent.

Sincerely,

*****************************
Initial Complaint
06/27/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This firm posted an ad on ******** for t-shirts. I ordered one and they mistakenly billed me for two. I wrote them in less than 5 minutes to cancel one. They said it was not possible as they had begun printing. It would have been physically impossible to begin production within 5 minutes. I have written them three times and they provide the same response which states the same thing, i.e., printing was in process. Again, that was physically impossible. They refuse to provide any credible answer.
Business response
07/01/2022
Hello ******,

We're very sorry for the confusion. It does appear that the order is for two shirts, one in Deep Red and one in Ash. Regrettably, we were unable to cancel your order as Rush Printing was selected. Rush Printing guarantees your order goes into production immediately. https://greenbd88.xyz/_/support/when-will-my-order-arrive-can-it-be-expedited
Please let us know if we can be of further assistance.

Regards,
Customer Service Team
Customer response
07/01/2022

Complaint: 17488120

I am rejecting this response because: I intended to order one shirt and you system charged me for two. Regardless of any options, I canceled the order within five minutes of the transaction. Your records should indicate that. I wanted one shirt. To begin printing or production within a less than five minutes is impossible. You willfully and intentionally took the error to take my money. BBB records appear to support my contention.There is little doubt about what you did. Again, I canceled the transaction so quickly that it is physically impossible to begin your production. I have no need for two of these shirts and I suspect you added a shirt to increase your sales. If you have a viable business, you can accept the returned shirt without any damage as it should sell very quickly after you return it to your inventory. Your operation is a scam. The bad reputation you already have is not worth the trouble you are causing. Provide me with the name of the vendor as it is my intent to place this in dispute with my bank in addition to my referral to the ***** Attorney General.

Sincerely,

*******************************
Initial Complaint
06/10/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are selling products with our copy-righted logo on their site:https://ultimate-tshirt.store/00-hc-06-10-149?fbclid=IwAR2GuK_wPzAKNyTYKoONFKGbd6bLS8Bki9ZoefmOhXNDNptYzrNSrAo77zU&s=*****-5250&c=White&p=FRONT Thanks
Business response
06/10/2022
Hello ******,
Please note that our company does not own or operate ultimate-tshirt.store. This is a website run by a third party who licenses our software in order to set up an online store.

If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to ****************************, containing the information outlined here: https://ultimate-tshirt.store/_/dmca
We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the items are removed promptly.
Regards,
Customer Service Team
Initial Complaint
05/18/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i ordered a Tee shirt from a company called: ************** on 4/13/22, order #**********. Upon arrival, after a long delay - this piece of junk arrived. The material of the tee is extremely cheap and very thin, the silk printing is absolutely almost unreadable ---- it's faded out and has black spots all over the Printing. The label shows the shirt was made in Honduras! NO where on this website shows the tee shirts are made out of the country. As a Senior, I learned a long time ago Never to order a product not made in the US.... I would have never ordered the shirt in the first place --- companies should be MADE TO SHOW THE COUNTRY FROM WHICH PRODUCT IS MADE. Regardless - I called the number of customer service: ************** - you reach a person from another Country that is simply reading responses from a computer screen --- she refused to offer me a refund for this defective product. She insisted: I had to take a picture and email it to her. I have No way of 'taking a picture' --- I have no photographic devices or even if I had --- I wouldn't know how to operate them. I'm a Senior - almost 80. She, Liz, then demanded I spend my own money and mail the item back to them - I ask for their address and they gave me the address of: **** ***** **** ****** ********** **** **** ***** ***** *****. I called the company having this address: XPO Logistics and spoke with a Red and he said they don't send or receive any individual tee shirts. He advised me NOT to pay for return shipping, as this" shirt will never be received but discarded." Eagle tees, says now--- I am to use only email. They take 2/3 days to respond, if at all and they keep insisting I return the item - I told THEM - I HAVE NO LEGAL ADDRESS TO RETURN THE ITEM TO!! Furthermore, I have to rent an Uber to go to PO. I said - send me a return label and you can have it picked up at my home. THIS IS A FRAUD and harassment of a Senior. Please HELP ME. I live on Soc. Sec. I WANT A COMPLETE REFUND OF $39.08.
Business response
05/27/2022
Hello Patty,

We do apologize for the issue with your order. We do understand that it isn't always possible to send a photo or ship an item back, however, the Returns section on our website shows these our options so you know how our refunds work before you purchase: **********************************************************************

One of our agents has sent you an email requesting a picture of the item you have received. Because we want to save our clients the trouble and expense of a return, all we request is a photo displaying the problem and we can resolve this for you.

If you'd prefer to ship the item back to us for a refund instead, please ship the items to :
Customer Service Returns
**** **** **** *****
***** ***
**** **** ***** ** *****
****** ******

Please include the following information with your return:
Order Number
First/Last Name
Your Email Address
Reason for Return

Please note that we are not able to provide shipping labels; customers are responsible for return shipping rates. We would recommend you send your parcel with tracking and retain the tracking number or keep the receipt in case the parcel goes astray in the post. The refund will be processed once we receive the item back.

Regards,
Customer Service Team
Customer response
05/28/2022

Complaint: ********

I am rejecting this response because: I have received this SAME WORDING in numerous responses from ************************* --- this is NOTHING but a computer generated response from Out of The Country. I have told this company from the beginning- I am a Senior, Living alone and I have No Way of 'taking a picture' - I have NO photographic device or even if I had === I wouldn't know how to operate them - I'm a Senior, almost 80. That Demand was NEVER PRINTED ON THE RECEIPT I WAS GIVEN FOR MY PURCHASE FROM EAGLE-TEES - therefore, is not legally binding. Eagle Tees return address of: **** **** **** ****** ***** ***, **** **** ***** ** ***** - in the US is NOT - according to the US Post Office - Brentwood, CA- a legal address for
Gearlaunch, inc. or Eagle Tees ---- this address is the legal Postal Address of : XPO LOGISTICS - I called and spoke with a Representative of XPO, he said his name was Red, and he
said, "XPO DOES NOT ACCEPT OR RECEIVE INDIVIDUAL TEE SHIRTS - HE DIRECTED ME TO NOT!!!! pay for shipping to this address myself - " AS THIS TEE SHIRT WILL NEVER BE RECEIVED" IT'S CLEAR THAT
EAGLE TEES/GEAR LAUNCH IS TRYING TO GIVE OUT VERY FAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RETURN ADDRESSES AND WHEN THE CUSTOMER SPENDS THEIR MONEY TO RETURN DEFECTIVE
MERCHANDISE - EAGLE TEES/GEAR LAUNCH THEN CLAIMS THEY NEVER RECEIVED THE MERCHANDISE. CUSTOMER IS THEN ROBBED OF THEIR MONEY AND TWICE PAID FOR SHIPPING COSTS.
I WANT MY COMPLETE REFUND OF $39.08 MONEY BACK ---- STOP WITH THE FALSE, DECEPTIVE AND FAKE ADDRESSES AND DEMANDS THAT I DID NOT AGREE TO WITH MY PURCHASE.
JANELL W - DISPUTES RESOLUTION SPECIALIST --- PLEASE HELP ME --- THIS IS NOTHING BUT COMPUTER PRINTED RESPONSES COMING FROM AN ILLEGAL COMPANY OPERATING AND CHEATING
INNOCENT CUSTOMERS IN THE US. ---- THAT'S WHY I CONTACTED THE BETTER BUSINESS BUREAU IN THE US, THAT I TRUSTED TO HELP ME GET MY MONEY BACK. PLEASE HELP --- THANK YOU,
PATTY ****

Sincerely,

Patty ****
Initial Complaint
04/20/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Perfect ********* has stolen my original designs twice now and are spamming social media with links to purchase my designs without my permission. This is theft and fraud.
Business response
04/21/2022
Hello *******,
Please note that our company does not own or operate perfectteeplace.com. This is a website run by a third party who licenses our software in order to set up an online store.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to ****************************, containing the information outlined here: https://perfectteeplace.com/_/dmca
We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the items are removed promptly.
Regards,
Customer Service Team
Initial Complaint
04/02/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3/4/22 I ordered two limited edition sweatshirts, one ash **** and one black, from GearLaunch (TeesForEveryone). Each sweatshirt was $38.95 and there was a customer satisfaction guarantee included. I decided to purchase the sweatshirts because of the quality material listed. They were described as "Solid colors 100% cotton, Charcoal ******* is 50% cotton, 50% polyester, Sport Grey is 90% cotton, 10% poly, Ash is 99% cotton, 1% poly." This information is taken directly from the page that I ordered the sweatshirts from. When I received them, however, I knew something was wrong. They were lightweight and the material felt cheap. When I looked at the labels, I realized why. Both were 50% cotton and 50% polyester. I ordered black to get 100% cotton and Ash Grey to get 90% cotton. What I purchased and paid for was not what I received. I was sent inferior products for the same money. When I contacted the company, they said that "The items were printed as shown on the order screen, and that they cannot offer replacements as the items were fulfilled as ordered... As stated on our site hoodies are cotton polyester mixed." They included a screenshot of my order as evidence. It does not say "cotton polyester mixed" anywhere on it. They also included a screenshot of the order screen as proof, but when I open it it says "Solid colors 100% cotton, Charcoal ******* is 50% cotton, 50% polyester, Sport Grey is 90% cotton, 10% poly, Ash is 99% cotton, 1% poly." I did not get what I paid for. This is a bait and switch. This company is a scam!
Business response
04/04/2022
Hello Leigh,
We do apologize for the issue with your order and understand how frustrating that can be. It seems one of our agents is already in contact with you and will be emailing you shortly with instructions to return your order for a refund. Please do reach out if we can be of further assistance.
Regards,
Customer Service Team
Initial Complaint
02/13/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had placed an order with Fabulous *ees on January 20th, it was supposedly shipped on January 25th.I have not received the * shirts, and cannot get a response.*hey also use the name GearLaunch.*he total dollars was $59.77 order# OR_GJ54ZQ9 I can also forward emails involved if needed.*hank you!***********************************
Business response
02/14/2022
Hello ******,

Thank you for your patience while we looked into this. Regrettably, it looks like your order may be delayed in transit.
https://track.********.com/djE6dHJrXzgwNzM0OWVhZjMxNDQxZjQ5Y2Y1ZThkOTM2NGZmMTU0

I do see that you sent an email to our support team yesterday. We can request a replacement for you if you'd like, and I want to make sure your order ships correctly, so please confirm in your email your delivery address with the following format:

Street Address (or P.O. Box):
Other Information:
City:
State, Territory, Province or County:
Country:
ZIP or Postal Code:

NOTE: Final delivery is via your local post office or **** in ***. Please take this into account when providing the verified address.

If you would prefer a refund instead, please let us know and we can look into that for you as well.

We're very sorry for the inconvenience this has caused you and look forward to helping with this issue.

Regards,
Customer Service Team
Customer response
02/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
01/09/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have stolen the ******** *************** logo and applied to a t shirt they are selling for profit. This offering needs to be removed asap.
Business response
01/10/2022
Hello *******,
Please note that our company does not own or operate trendshirtprime.com. This is a website run by a third party who licenses our software in order to set up an online store.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to ****************************, containing the information outlined here: https://trendshirtprime.com/_/dmca
We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the items are removed promptly.
Regards,
Customer Service Team

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ComplaintsforGearlaunch, Inc

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