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Customer Review Ratings
Average of 52 Customer Reviews
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Review fromDiana T
Date: 04/28/2025
1 starI have been trying for 3 months to get them to quit sending me orders (that they preselect). I have emailed, canceled my subscription, closed my account, deleted my account, stopped payment on orders, shipped orders back...and they keep sending (to my old address).Review fromJoy M
Date: 04/22/2025
5 starsI have been ordering from Grove for a couple years now, and overall I'm extremely happy with their services. Sometimes I do try out items I don't usually order, and if I feel they aren't worth the cost I simply don't order them again. The app for ordering is extremely user-friendly, and the one (and ONLY) time I received someone else's order instead of my own, I contacted Grove and they immediately sent my correct order, with an apology, and instructed me to keep the incorrect order at no additional charge (I wasn't required to send it back!) I have been VERY HAPPY with this company and will continue ordering from them.Review fromGloria W
Date: 04/21/2025
2 starsI have ordered from this company for the past three years. However, just last week they put all of these different products in my cart and then they shipped them without my permission. They have never done this before. They have put things in my cart if I did not want them, I would delete them but this time I did not get a chance to get to my cart The majority of the things that they put in my cart I do not need right now. So I totally deleted my account. I tried to stop it through ****** but customer service was bad. I could not talk to anybody. The chat was not good. They claim they had a VIP account but I felt like I had absolutely no rights. They had no rights to just ship me things that I did not order.Review fromDonna R
Date: 03/22/2025
4 starsI have used Grove monthly for a few years now. I am a very happy customer. I have my typical products saved to reorder like plastic free supplies and bamboo t.p. Some of these products do not cost more than those in the stores because they last much longer.Review fromTifany B
Date: 12/24/2024
1 starI had no activity for over a year on my account after the 1 order I made over a year ago. Yesterday I was charged for products that I did not order. I tried to dispute through PayPal but PayPal sided with Grove reasons unknown as I did not receive any documentation. My account had been wiped clean with no previous order history for my proof of the dispute. They are a scamming, fraudulent company. Steer clear. Unlink any payment methods you previously used or you'll regret it later.Review fromSherry M
Date: 12/01/2024
4 starsI have used grove for a couple of years now. I am located in a rural area, and their prices are competitive and shipping is convenient. I don't order every month and like the option to skip monthly orders or change dates (or ship now if I am running low on something). I like many of their products, but some are hit and miss. The reviews on the products are usually accurate. Mrs. ****** and Method are always solid choices. My last order was "lost" in ****** and I was getting mixed shipping statuses. I contacted customer service, and they immediately sent out a replacement shipment at no cost. This was the first issue I ever had with a shipment, and it was due to ***** mishandling the box (I did finally get a box of sorts in the mail - it had been reboxed with damaged, open, and empty packages, and the box was literally dripping soap!). If you are not responsible enough to check your account every month, and you are subscribed to items, yes, they will ship you your stuff (that is how it works and is clearly described). For me, the subscription is worth every *****. If I lived in a city with Target or something down the road, perhaps not. They do work hard to keep things as green as possible.Review fromKarah D
Date: 07/01/2024
3 starsKarah D
Date: 07/01/2024
I've been ordering from Grove for years (since before covid) and I always found it a convenient way to order household items while also trying to help the environment in some small way (I order all my paper products in the bamboo option). Then their prices just kept going up and up, they started adding supply fees and now they decided to create a paid membership in order to receive free shipping! They want $30 a year which you would have to order at least 6x a year to make it worth it (which I don't). They won't even give free shipping on orders over $100 it's ridiculous. I know they are trying to be environmentally friendly but prices and fees are just getting too much and it's becoming unreasonable.
Grove Collaborative
Date: 09/17/2024
Hi *****,Thank you for being an impactful customer with us since 2019! We welcome the opportunity to address your concerns and hopefully clarify a few things for you.Groves VIP membership has always been an optional part of a customers account. We have expanded our VIP program to not only include free shipping for all orders over $29 (carbon-neutral, of course), but also seven full-sized gifts, early access to special promotions, and exclusive VIP only deals found in The Hub: ******************************************************* costs have generally increased. As mentioned, VIP Members get free shipping on all orders over $29, so if youre planning on shopping with Grove in the future, you might want to consider our VIP Membership. Shipping costs for non-VIPs can be between $4.99-$7.99 per order, so if you place a couple of orders within the year, the membership pays for itself through shipping costs alone.As of June 2024, Grove no longer charges a supply chain fee. Everything Grove sells meets a higher standard from ingredients to performance to packaging and environmental impact so you get a great value without compromising your values. Our team is relentless at providing these products to our customers at the best price. Thank you for being a valued member of our community, we are so lucky to have you. If you need any help with your account, please reach out at ******************************* We appreciate you!Review fromTara P
Date: 04/16/2024
5 starsTara P
Date: 04/16/2024
Grove has excellent ***************** Each time I've had a question or issue with my order, they've responded promptly and addressed the issue generously and without hesitation. To my point, I recently received the wrong order. I was able to make contact right away through the Live Chat feature and immediately received an apology, told to keep the incorrect order that I'd received, and sent out the correct order that same day. I feel as if they truly care about their customers, as well as the planet we all share.Grove Collaborative
Date: 05/02/2024
Thank you for taking the time to provide this thoughtful review, ****! Our Customer Happiness team prides itself in taking care of our customers so we are glad that carried through to your experience. We so appreciate you being part of our sustainable mission since 2018!! If there is anything we can assist you with, please reach out to our team any time. Thanks so much for choosing Grove for you and your family. We are so happy that you are a part of our community! ??Review fromJennie L
Date: 03/13/2024
1 starJennie L
Date: 03/13/2024
An order for stuff I did not need or want was processed. I immediately contacted customer service to cancel the order and said I did not order those products and I did not need them. A rep named ****** reached back out to say she cancel the order and refunded me my money. No product was sent or received. 6 months later Grove recended the decision a d has been trying to get the 117 dollars they claim I owe for products I never received. I even told them the date of the email exchange and confirmation or refund. My account is now in the negative because Grove is trying to take money I do not owe them. I want my money back or send me 117 worth of products. Ridiculous how they did this and I am still fighting this with my bank.Grove Collaborative
Date: 05/02/2024
Hi ******, Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. We have reviewed your account and can confirm that the refund from the order on 9-23-2023 was processed. We would recommend reaching out to our Customer Happiness team *********************************** and they can provide you with the transaction ID that *** be helpful with you sorting out the details with your bank. We would be more than happy to assist you!Review fromAmanda F
Date: 01/29/2024
1 starAmanda F
Date: 01/29/2024
Product broke after two months. They said they have a warranty on the product but refused to send me a replacement. They will only give you a coupon to use in-store, even though the retailer I bought it from sold it online. When I shared this with them and asked if they could send the replacement directly to my address since I cannot go in stores due to health imitations, they refused.Grove Collaborative
Date: 05/23/2024
Hi ******,Thank you for the opportunity to address your concerns. We see that you contacted our Customer Happiness team regarding this issue on January 29th and thank you for sharing your feedback. We agree that our current system is not ideal. At this time, as our team shared with you, our systems do not have the ability to send out a replacement product if the product was not purchased directly from Grove. We do apologize for this inconvenience.We did mail you a replacement coupon so that you could go to a Target near you in order to purchase a replacement item. The coupon does not have an expiration date.We can provide an alternative to an in-store shopping experience by providing you with some Grove credit if you create a Grove account directly with us. If this is something we can further assist you with, please visit grove.co or contact a member of our team at ************************************ appreciate your direct feedback regarding your experience. Let us know if we can help with anything else - we're always here for you.Sincerely, Grove Collaborative
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