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Average of 52 Customer Reviews
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Review fromBrian P
Date: 01/04/2024
1 starBrian P
Date: 01/04/2024
They make it impossible to cancel your subscription. I am going to have to cancel the card I used to order from them. Do not fall for this scam.
Grove Collaborative
Date: 05/02/2024
Hi *****, Thanks for giving us the opportunity to address your concerns. We see that you recently contacted our Customer Happiness team relating to an upcoming VIP membership renewal charge. Being a member of Grove comes with two customizable features: VIP Membership and Flexible Monthly Shipments. These optional features can be used exclusively or combined to meet your personal needs and preferences. When you first purchase with Grove, there are a couple of prompts that explain our services before you complete your order. We additionally send renewal reminders to the email address on file so that customers can cancel this optional service at anytime. Our team did confirm, that any recurring services on your account are canceled and that you were not charged for this renewal since you had canceled it. Let us know if we can help with anything else - we're always here for you.Review fromBrandy D
Date: 01/04/2024
3 starsBrandy D
Date: 01/04/2024
Ive been using grove for years. Things sometimes come broken or damaged but theyre normally good about replacing the item or giving me a credit. Not always, but usually. Shipping used to be SO FAST but Ive noticed over the last 6 months or so it takes forever to get my box. It used to be 2-3 days *** and now I find myself waiting 5-7 days to receive it. Theyve also found tricky ways over the years Ive been using it to make me pay for shipping. When I signed up as a VIP customer, I was told shipping would always be free. Not true.Grove Collaborative
Date: 01/30/2024
Thank you for providing your valuable feedback, ******, and thank you for being a customer and a VIP since April 2021! We are happy to provide you with some additional clarity regarding our shipping minimums. Grove offers free shipping on all orders $49+. If youre a Grove VIP member, youll get unlimited free shipping on all orders $29+! If you need to ship a smaller order we do add a $4.99 shipping fee to your total. This allows us to continue carbon offsetting every package that leaves our door.We are sorry to hear that your recent orders have arrived slower than you expected. Once your order is placed, it takes us ***** hours to pack up your shipment in our carbon-neutral facility. Once your box leaves our door, shipping usually takes between 2-5 days to arrive (carbon offset - of course!) You'll receive an email notification with tracking info as soon as it ships out. If you do find your order taking longer than usual, you can always reach out to our Customer Happiness team and provide feedback so we can pass that along to our carriers. We do review that feedback with them to hold them accountable to their delivery SLA timelines. Thank you for being a valued member of our community, we are so lucky to have you. If you need any help with your account, please reach out!Review fromKat M
Date: 01/03/2024
1 starKat M
Date: 01/03/2024
I have been a VIP member of Grove for several years. On a couple of occasions I have received duplicates of my orders, resulting in over $500 charges to my card. The first time, I figured I was going to use the products eventually, so I just kept them. The second time, I decided to cancel my membership completely and did so through the app. I went a couple months without receiving any items, so I thought I was done with Grove. However, two huge boxes just showed up at my house out of nowhere. I checked the app and I am not subscribed to any products and am no longer a VIP member. So, on top of paying full price for a bunch of products I didnt want, I also paid shipping for those two huge boxes. When I went on the app for help, the ** just kept offering g me articles to read which were of no help at all. I removed my payment information from the app and have emailed Grove ad well as my credit card to dispute this transaction. I thought Grove was a decent company, but it seems more and more like a scam. I wish Id never ordered a single product from them. If you havent already, save yourself the hassle and get the same products for cheaper at Target or Amazon.Grove Collaborative
Date: 01/05/2024
Hi ***, Thanks for giving us the opportunity to address your concerns and thanks for being a VIP customer since 2019! We have taken a moment to review your account. We see that in October 2023 there were 2 separate Ship Now orders placed to your account. These orders need to be manually placed in order to process. Please know that Grove has a happiness guarantee. If you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund. We dont see that you reached out to our team regarding these orders.For the order that was processed in December, we are sorry that this was an unexpected shipment. We see that you reached out to our Customer Happiness team regarding this issue. Our team informed you that your VIP membership had been canceled, but your flexible monthly shipments were still active which is why this order was processed. You were not charged for shipping since the order value was above the threshold. Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. Our Customer Happiness team will reach out to you to provide a prepaid return label for this unexpected shipment. You are welcome to return any items that you do not wish to keep for a full refund. Please let us know if we can assist you further. We're always here for you!Review fromJaime W
Date: 12/26/2023
1 starJaime W
Date: 12/26/2023
I have tried so many times to cancel the subscription I never wanted.Grove is hiding under the name of decent products. This company is a SCAM.Please DO NOT place one single order with GROVE.They will find a way to take your money every month. Then give you a long process to cancel the subscription you never asked for, and still continue to charge you every month.Grove you should be ashamed of how you are profiting from hard working people, that only want to purchase clean products.Grove Collaborative
Date: 01/05/2024
Hi *****, Thank you for giving us the opportunity to address your concerns. We see that you placed your first order with ** on 9-12-2023. Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. Both of these options are specified in our welcome messaging as you sign up for your account and in an additional disclaimer at check out. We apologize if anything was unclear. We see that you contacted our Customer Happiness team on ******* regarding your VIP renewal. Our team responded to your issue within 15 minutes by canceling and refunding your membership. If you should have any other concerns regarding your account, please reach out to our team at ********************************** We're always here for you!Review fromMelissa A
Date: 12/12/2023
1 starMelissa A
Date: 12/12/2023
I was told I would get rebate and didnt. They will not respondGrove Collaborative
Date: 01/05/2024
Hi *******! Thank you for choosing Grove for your home. We are unable to find an account under the email address that you provided here. If you wouldnt mind reaching out to our Customer Happiness team at ********************************* we would be more than happy to look into your issue further for you! Have a good day!Review fromAndrea A
Date: 10/30/2023
2 starsAndrea A
Date: 10/30/2023
I have been a Grove customer for a couple years now and here are the things that have gone wrong:"Free" gift promotions that only happen if you hit "ship now." Basically confusing convoluted marketing.I've had missing items now three times.Shattered room spray which soiled another item. I did not try to get a refund because I had previous experience dealing with Grove and knew it wouldn't be worth the time.I think I'm finally done with them which is unfortunate, but I'm tired of it.Grove Collaborative
Date: 01/05/2024
Thank you for taking the time to share your experience with Grove, ******, and thank you for being a customer since September 2021! We are sorry that you have had a few less than ideal experiences along the way. We see that you contacted our Customer Happiness team twice in 2022 regarding missing gifts. It looks like those orders were processed as scheduled shipments, which is why the bonus item wasn't included in each of your orders. Bonus items are eligible for orders that meet the stated minimum before taxes and fees and only when you click the Ship Now button to have the order sent right away.Our team credited you for the inconvenience in each case! Most recently you contacted our team in October 2023 regarding laundry detergent that appeared missing. Our team credited you for the value of the item and also provided a $5 additional credit for the inconvenience.If there is something additional we can assist you with, please reach out to our team at ********************************** We're always here for you!Review fromMegan G
Date: 10/18/2023
1 starMegan G
Date: 10/18/2023
Ive requested Grove to not sell my information to third parties, and received a stock email saying that they wouldnt honor the request because I dont live in a state that forces them to. I wouldnt have given ANY of my information if bones that they could deny my request. Its hidden and gamey.Grove Collaborative
Date: 10/25/2023
Hi *****,Thanks for giving us the opportunity to address your concerns. First, we wanted to confirm that we do not sell your personal information in exchange for monetary or other valuable consideration. Under the applicable laws of most ** states with privacy statutes, Grove does not sell your personal information. We allow certain marketing and ad partners to place their own cookies or pixels on certain Grove online sites to collect information on how you use the sites and in some cases allow third parties to customize ads for you. These activities may be considered "selling" or "sharing" of personal information under the California Consumer Privacy Act or processing for targeted ads under the applicable laws of other states. Although we attempt to avoid these activities for residents of states governed by these laws, we offer opt-out rights for residents of the following states: **********, ********, ***********, **** or ********. All of the above information is included in our submission form which can be found here: ******************************************************* We responded to your right to opt-out form submission asking for more information since we could not verify your residence since there is no active customer account under the email address that was submitted with the request. You have not provided us with any further information regarding your residence.Again, under the current laws of most ** states, Grove does not sell your personal information. For this reason, there is no action for ** to take in response to your request at this time if you do not live in **********, ********, ***********, **** or ********.If you do live in one of ********** mentioned above, please reply to our request with your state of residence at your earliest convenience.As a reminder, information regarding the type of personal information we collect, how we use information and when we share it with third parties can be found in our privacy policy and our frequently asked questions regarding *****************************************Review fromCAROLINE A
Date: 09/18/2023
1 starCAROLINE A
Date: 09/18/2023
THIS COMPANY IS HORRIBLE TO DEAL WITH. RETURNS ARE IMPOSSIBLE.TOILET PAPER ISTHE WORST!I CANCELLED ORDER AND THEY SIGNED ME UP FOR THEIR VIP PROGRAM AND HIT MY ACCOUNT FOR A MONTHLY FEE.CONTACTED THEM TO PUT IT BACK, NO RESPONSE.Grove Collaborative
Date: 10/06/2023
Hi ********,Thanks for taking the time to share your experience. We see that you contacted our Customer Happiness team in July relating to a product that didnt quite work for you. Our team offered to credit you for the item per our policy and when that wasnt up to your satisfaction we did refund the toilet paper for you back to your form of payment. You separately contacted us regarding your *** membership renewal on 9-18-2023. When you made your first purchase with Grove Collaborative your *** trial membership began. Before your *** membership renews for the annual charge, Grove emails you to notify you that this is about to happen, which is a notice of the charge that is about to occur. Customers may cancel their membership for this optional service at any time and our services are disclosed upon sign up at checkout. Per our Terms of use, If you sign up for the *** Program, you authorize us or our Payment Processors to charge your payment card for the applicable *** Program subscription fee and applicable tax (if any) on an annual basis until you cancel. The *** Program subscription fees are non-refundable, however if you feel that you were charged in error and contact Grove at ********************************* within 30 (thirty) days from the date of the charge, Grove may refund the subscription fees, at its sole discretion. Taxes may apply on *** Program fees based on your delivery location and will be added to your annual subscription, if applicable.Our team canceled your *** membership and refunded the membership fee. You had not previously contacted us about canceling that part of your Grove account. If there is anything further our team can assist you with regarding your account, please reach out to us at *********************************. We are always here for you!Best,Grove CollaborativeReview fromDANA R
Date: 08/24/2023
1 starDANA R
Date: 08/24/2023
Sneakily charged my credit card after I had cancelled years ago. I didn't notice right away so when they called they refused to refund me. They didn't ship me anything at the time so I didn't know to look for a charge. DISHONEST company DISHONEST practices. Don't give them your credit card!Grove Collaborative
Date: 10/06/2023
Hi ****,Thanks for taking the time to share your experience. Upon reviewing your account, we see that you contacted our **************** team on 8-24-2023 regarding this issue. Our team canceled your *** membership which last renewed in March 2023.We were unable to refund the membership renewal since it was outside of our refund and cancellation policy window. Since we could not process a refund, we did credit your Grove account $20 for the value of the membership. While reviewing your account, we see that you had canceled your automatic shipments on your account, but your *** membership (a separate part of your account) remained active which is why this charge was processed.When you made your first purchase with Grove Collaborative your *** trial membership began. Before your *** membership renews for the annual charge, Grove emails you to notify you that this is about to happen, which is a notice of the charge that is about to occur. Customers may cancel their membership for this optional service at any time. Per our Terms of use, If you sign up for the *** Program, you authorize us or our Payment Processors to charge your payment card for the applicable *** Program subscription fee and applicable tax (if any) on an annual basis until you cancel. The *** Program subscription fees are non-refundable, however if you feel that you were charged in error and contact Grove at ********************************* within 30 (thirty) days from the date of the charge, Grove may refund the subscription fees, at its sole discretion. Taxes may apply on *** Program fees based on your delivery location and will be added to your annual subscription, if applicable.At this time additional refunds are unable to be processed due to the Terms of Use referenced above. The Terms of Use was agreed upon at time of first purchase and creation of account on ********************* website.To confirm, your *** membership has been canceled on your account and no further recurring charges will occur. If you have any further questions, you may contact our team at *********************************.Be well,Grove CollaborativeReview fromMelissa L
Date: 08/03/2023
1 starMelissa L
Date: 08/03/2023
I have been a vip user of ********************** for well over a year and while the subscription service is annoying I have dealt with it until today I needed to order more laundry sheets today and went in the app I was excited to see that my favorite scent was 40% off and loaded up my cart, however the sale price was not reflected I reached out to support and they responded quickly asking how they can help me and I explained Then nothing for quite some time So I said whatever and went back to the app to see if it was fixed and it was they removed the sale!!!!How pathetic is that I am done and have cancelled my vip and subscriptions cant wait to see if I will have issues with cancelingGrove Collaborative
Date: 10/06/2023
Hi *****, Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. When you reached out to our Customer Happiness team on 8-3, our team explained that only 1 promotional sale link can be applied to a cart per order. If another promotional link is clicked before that order is completed, the newest promotion overrides what was previously added to the cart. We sincerely apologize for any confusion. Our team offered to cancel the order you placed so that you could reapply the *** shop price sale that you were looking for and added $20 to your Grove account in credit for the confusion. Let us know if we can help with anything else - we're always here for you.
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