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Average of 52 Customer Reviews
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Review fromJennifer D
Date: 10/16/2022
1 starJennifer D
Date: 10/16/2022
On August 28 of this year, I responded to a Meetup popup ad and ordered some Grove products. Unknown to me, I was setup for "product subscription" and "auto-ship" and another box was sent out on Sep. 28. When I contacted them to mention that I had not ordered this, they did email me a product return label. However, now I have to go through the effort of printing out a label shipping products back that I did not order. I then attempted to remove my credit card from my account but could not do so. I contacted customer service and they told me that I needed to have an open credit card on file in order to have an active account, and sent me a long stream of gobbledegook about how I could "delete my data" as if I had a ****** account or something. As if I want to go through that much trouble to "maintain" an account on what purports to be an online store. Then they warned me that if my account was deleted my sales history would be lost and I wouldn't be able to get a refund for my returned items. I told them to delete my account immediately.The "auto-ship" product subscription without my knowledge or consent, in addition to requiring an active credit card on file smells like "MLM"I'd bet that a lot of their "sales" originate from these sorts of tricks, and they are hoping that the customer won't notice or won't bother returning items. In the future, if I am trying out a new vendor, I will take the extra step to make sure my credit card is not saved on file.
Grove Collaborative
Date: 11/09/2022
Hi ********, Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear! As mentioned by our customer service department if you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund. In the future, you can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo.Review fromDawn S
Date: 09/29/2022
1 starDawn S
Date: 09/29/2022
The reason this company is called Grove is because their practices are SHADY. When you to go order something your cart keeps filling up with things you didn't select. When you try to remove the items, they put more in. That should have been the first red flag, but I really wanted to like them. After ordering a few things I learned that I had unwittingly signed up for a subscription service that had monthly orders and a yearly fee. I didn't even realize it. I am not usually snookered by these types of things. When you contact the company about it they tell you how it's written in their policy, you agreed to the terms. Yeah, OK, sure, it's in the fine print, so maybe what they are doing is not illegal, technically. But it's certainly unethical. Avoid this company, or be very clear on what you are dealing with. I hope they are investigated soon. This kind of Opt Out practice is just another way to trick consumers.Grove Collaborative
Date: 11/09/2022
Hi ****, Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear!It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Please know that Grove has a happiness guarantee. If you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund.Review fromPamela F
Date: 09/22/2022
3 starsPamela F
Date: 09/22/2022
I ordered last month and put nothing on subscription and got the exact order this month. Now my account is overdrawn. *** sent emails and text messages and it says they respond by 1-2 days. Not Acceptable. Ive canceled everything from them.Grove Collaborative
Date: 11/09/2022
Hi ******, It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Please know that Grove has a happiness guarantee. If you received a product that you didn't want or don't enjoy, simply contact us within 30 days of delivery and we'll send you a return slip for any unwanted items. Once we're notified that your items are on their way back to our facility, we'll process your refund. You can contact us any time by emailing ********************************* if you need additional assistance with anything!Review fromMicah M.
Date: 08/15/2022
1 starMicah M.
Date: 08/15/2022
Grove sent me an email with my order ready to process. I clicked to confirm which sent me my cart to purchase but the prices had all gone up exponentially. I screenshot lt and sent it to customer service assuming it was an error. I was informed that unless I had a portal to a promotion the prices they sent me would reset when I clicked on it? I asked for a link or something they said I had to find it? Bottom line they use deceptive pricing to get you to click checkout and then switch the price last minute. Consumer beware. They have access to your bank and they are deceptive.Grove Collaborative
Date: 08/22/2022
Hi ****** **** is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future. Hearing from customers like you is what helps us to continue to improve and grow so that we can provide you with the highest level of service and quality products.Review fromLisa M
Date: 08/12/2022
1 starLisa M
Date: 08/12/2022
I, as in the reviews below, really wanted to support this business but have had issue after issue. Initially they were resolved by customer service (damaged products arriving in poorly packed boxes etc.).They began pre-loading items in my cart. If I ordered an item once, Grove would pre-load it again for the next month. After several complaints Grove explained it was my responsibility to de-select these items. If I didn't, and there were enough items in the cart to meet the minimum requirement, Grove would ship order without any interaction on my part. This is predatory - period. Over time this was only an issue a couple of times due to not meeting the minimum requirement OR I was actually on the website and purposefully placed items into the cart that I intended to purchase and would then see items in my cart that had been preloaded by Grove that I had to now remove. Last month - via chat - I complained about this as I had received another shipment that I did not want nor did I order. I was told that they would now turn this feature off. Why wasn't it turned off the other times? Believing the issue to be resolved I was shocked to receive another order last week that I did NOT order. Today I got back on-line via chat with Grove and spent over 30 minutes going over this. I was assured they would now turn this feature off. IT WAS ALREADY SUPPOSED TO BE TURNED OFF! She stated she didn't know why it hadn't been turned off but would issue a refund if I could return the items. I said absolutely - let's do that and asked her to please send a box as the box the shipment had arrived in has already gone with the trash. I was told that was not a possibility but that I could go to *** (20 min) drive away and buy one. So Grove is asking me to spend 30 min of my time resolving THEIR problem and then another 40 minutes round trip to return what I never ordered. This is a predatory practice. Not OK. Send me the *********** and have *** pick & close my acct.Grove Collaborative
Date: 08/22/2022
Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. Looking at your account, we can confirm at this time your account has been deactivated via your request.Review fromChristopher B
Date: 07/21/2022
1 starChristopher B
Date: 07/21/2022
This company is a total rip off, they claim to be climate friendly. Be prepared to be ready to pay out the.... Starting each glass bottle you buy is 15. 00 each The cleaning chemicals are s joke. Save n go on vacation and go yo dollar tree or dollar general with the money you will saveGrove Collaborative
Date: 08/03/2022
Hi ***********, thank you for sharing your feedback. Grove Collaborative offers a wide range of options on our site for people who are more environmentally conscious and want 100% all-natural products and those that are just trying to make more responsible choices in their homes. Each brand and product on the site lists what it does and does not include and we openly list all ingredients on the site. We focus on choosing brands that share our commitment to making products that are good for your family and for the planet. Please let us know if you're looking for any product recommendations. Our team is always happy to help you find the best fit for your home.Review fromBrittany H.
Date: 07/08/2022
1 starBrittany H.
Date: 07/08/2022
This company is horrible! Is it a total SCAM that uses green-washing and *************************** to appear trustworthy.First Red Flag--They put items in your cart I found some products that I wanted to buy on their site and added them to my cart. The first red flag should have been that my cart already had 10 items in it that I NEVER added...ok? So I look at my cart and notice the items are free, maybe they're promoting products and these are samples, that seemed fine, but then I get towards the bottom of the list and there are products they added to my cart that aren't free. Also, don't add stuff to my cart, period! I'm the customer and my cart should be 100% under my control.Second Red Flag--They sign you up for a subscription service without your knowledge or consent On a normal site you put products in your cart, checkout, and the company keeps you informed about when you can expect to receive your items. With Grove Co. you put items in your cart, delete items they added into your cart without your consent, then you checkout like normal and that's it. I wanted to know when I should expect my items, so I poked around on my account. That's when I noticed I was a member, huh? Just by virtue of purchasing products, you get signed up for a trial membership and then will get charged a yearly subscription fee! They are super sneaky about this. BEWARE!!!Third Red Flag--Trouble canceling the membership I tried three times to cancel my membership so I wouldn't get charged. Every time I went through the user flow, I would get a green banner that said my membership was canceled. Then when I navigated back to double check, my account showed that my membership was Active. That's super SKETCHY! I had to email customer service for it to actually get cancelled.Will I get the items I purchased? /_(?)_/ They don't communicate any sort of timeline.This company is PREDATORY as sh*t. I seriously hope that a class action lawsuit moves forward. How they operate can't be lawful.Grove Collaborative
Date: 07/14/2022
Hi ********* thank you for sharing your feedback. Our free gift sets for new customers do require a minimum purchase. Im so sorry if that wasnt clear! For more information about claiming a free starter set with your first order, go to:https://community.grove.co/hc/en-us/articles/6887329852308-How-do-I-get-a-free-starter-set-It also looks like your order was marked delivered. If you need any further assistance with that, please reach out to our team of Grove Guides anytime at ********************************* Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. We do see that has also been resolved for you by our team. Let us know if we can help with anything else - we're always here for you.Review fromAlexandra W
Date: 07/05/2022
5 starsAlexandra W
Date: 07/05/2022
I have always had a great experience with Grove Collaborative. No complaints here!Grove Collaborative
Date: 07/07/2022
Thank you for choosing Grove for your home.Review fromKristy M
Date: 06/28/2022
1 starKristy M
Date: 06/28/2022
Grove Collaborative is not a company who is transparent to their customers. I have used them for almost 2 years and even signed up for a VIP membership. I wanted to support a small business with their eco-mission. However, I do not like to get spam. I set up my account to only receive direct notifications about account. I reinstated my VIP membership in February, received 2 orders... then suddenly while preparing my June order I notice they are charging an extra "supply chain fee" to ALL orders regardless of VIP status. Apparently they sent this notice out to all customers in January, but it was not deemed as a notice "regarding my account" to pass thru the filter.First of all, i understand that with the pandemic that everything is getting expensive. But why are you charging people for a membership with the benefit of free shipping when you're tagging on a "supply chain fee" that pertains specifically to shipping?Second, I was NEVER notified of this even though it directly pertains to my account. I signed up for VIP again unknowingly.When I asked Grove to cancel my VIP they refused to reimburse my VIP membership because I was past the 7day window of cancelling.They gave me a $20 credit on my account which I can apply to another order, which is ridiculous because now I have to spend over $50(?) to get "free" shipping now, AND still pay the ridiculous supply chain fee.It's a shame because I loved Grove's mission and the products I can't access elsewhere, but the company is NOT transparent in notifying customers or being understanding of their own shortcomings and accounting for it.Grove Collaborative
Date: 07/14/2022
Hi ******, thank you for sharing your feedback and experience. Along with many other companies and retailers, we made the difficult decision to add a small Supply Chain Fee to all orders. This flat fee allows us to continue delivering orders using sustainable practices, maintain our commitment to fair wages, and avoid raising the prices of your favorite products. This wasnt an easy decision, and were happy to hear feedback from our customers. Ill make sure to pass yours along to our team for consideration.Review fromJen R
Date: 06/03/2022
1 starJen R
Date: 06/03/2022
My cart won't load. I'm literally just trying to purchase a few things. even when I start a new cart with a different email address, it says I already have an account and makes me log in. BUT MY CART WON'T LOAD.Grove Collaborative
Date: 07/14/2022
Hi **** **** further review, it looks like we have been able to take care of this for you recently when you reached out to our team of Grove Guides. Let us know if we can help with anything else - we're always here for you.
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