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Business ProfileforQuince.com
At-a-glance
Related Categories
Business Details
- Location of This Business
- 260 Townsend St, San Francisco, CA 94107-1761
- BBB File Opened:
- 11/18/2020
- Years in Business:
- 4
- Business Started:
- 5/25/2020
- Number of Employees:
- 1
- Business Management
- Mr. Customer Service, Customer Service Representative
- Contact Information
Principal
- Mr. Customer Service, Customer Service Representative
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
30 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
42 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kathleen B
07/18/2024
Quince.com Response
07/21/2024
Thanks for reaching out! Were sincerely sorry to hear about the shipping experience with your order, but Im happy to clear up any confusion or concerns.
Your order was placed on 7/13/24 with free standard shipping and was delivered ahead of schedule on 7/18/24 by ************************ This shipment did not require a signature, but the proof of delivery photo did show that it was left in an unsecured area. We apologize for this experience and will provide your feedback to our partners to prevent similar issues as we move forward. We also recommend you contact any of our carriers to offer specific delivery instructions once you see your package has been handed off for the final leg of delivery. Confirming your address and providing delivery instructions when expecting a package from a new carrier is a recommended best practice since our partners choose the carrier based on your items and location. This should prevent similar issues from occurring going forward.
We appreciate you contacting our Care Team and allowing us to look into this to work with you toward a resolution. As our agent explained, ****** is not responsible for stolen items, but we appreciate and value your time and business and Im happy to see our team was ultimately able to provide a refund for the products you purchased but didnt receive.
We take your feedback seriously, ********, and will continue to improve our processes to ensure a pleasant and satisfying experience. If there is anything else we can do for you, please don't hesitate to reach out to us directly.
Thank you again for your patience and understanding.
Best Regards,
*******
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