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Business Profile

Online Retailer

Redbubble

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Redbubble came to BBB’s attention in July 2010. A review of complaints done in June 2024. Complaints on file state concerns with account suspensions or closures.

    BBB encourages users to review Artwork and Account Suspension and Content & Suspension. For additional support, please visit Help Center.

Complaints

Customer Complaints Summary

  • 194 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Christmas Cards which cost $36.21 on 11/28/22. I received an email saying they were manufactured and shipped, I should receive them between 12/2 and 12/6 order #********. I was given this tracking # to follow progress (**************************). The Package started with *** the transferred to ***** Tracking claims the package was delivered to my local post office on 12/8. They never received it. There is no way to contact anyone to help. The website just keeps referring me to the Tracking number. I left 2 messages on what I thought was a customer service line ************ which said I would receive an email from someone within 48 hrs. I received no response. I spoke with *** and **** and they told me i would have to contact Redbubble. That is literally impossible to do.

    Business Response

    Date: 12/22/2022

    Hello there,

    Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
    Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem.

    Have a great day!


    Customer Answer

    Date: 12/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered some stickers earlier in December. Ive yet to receive any tracking updates or carrier updates. Everytime I try to reach out to red bubble that stupid online bot just asks for my order number and says shipment on the way, Id like to talk to someone about where my package is. Why its saying *** is delivering it but when I call *** theyve never heard of it. And when should I really expect it

    Business Response

    Date: 12/22/2022

    Hello there,
    Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
    Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem. Have a great day!

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed 11/29/22. Received email stating it was shipped 12/4/22 and would arrive between 12/5/22 and 12/13/22. Package was not given to *** until 12/7/22. On 12/13/22 I reached out to RedBubble as my delivery date had passed and was told via form email to just wait until 12/20/22. I had also asked why my package was held for 3 days before being given to *** which I still have no answer to. I replied back and was sent the same exact message to just wait. I attempted to use their customer service "chat" feature on their site, which only directs you to their FAQ page and suggests you send a support email. Between 12/13/22 and today, 12/20/22, I have attempted to reach someone at RedBubble via their support email, the phone number on their site (which is only connected to a voicemail box), and via ******** Messenger and comments on their ******** page. I have never received a reply from an actual person and none of my issues were addressed. The package finally "arrived" at my local post office on 12/15/22, but confirmed with my post office, it was not with the *** delivery that day. I tried again to reach out to RedBubble to request a refund with zero reply. 12/15/22 my package actually arrived at my post office and they delivered it. The product (a phone case) looked completely different from the listing and was of such bad quality, a fingernail scraped the design. As I still had no reply from RedBubble I contacted my bank and asked them to step in. On 12/16/22 RedBubble confirmed they were giving a refund, but after 3 more emails, will not tell me how to get the product back to them.

    Business Response

    Date: 12/21/2022

    Hi ******, We are very sorry about the confusion around your refund request. An agent will reach out to you today to clarify this. Thanks for your understanding and have a good day!

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order supposedly shipped on December 7th. The tracking link shows that it's been sitting near me, not moving since December 13th. The delivery date has changed 4 times. I don't believe the item really shipped.

    Business Response

    Date: 12/21/2022

    Hi *****. Thanks for writing us about your order's delivery. We are sorry it hasn't reached you yet. I can see that the order is out for delivery today, so it should not take long until you receive it. I will email you all complementary information. Have a good day!

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 12.5.22. My Order # is ********. I received confirmation that it shipped on 12.10.22 with a delivery date no later than 12.16.22. I have yet to receive my item and the delivery date has changed 3 times with no explanation and no further information. I can not get a response from a human at Redbubble, only an automated bot. I require confirmation on the packages location and that it will be delivered on or before 12.22.22 or I want my money refunded.

    Business Response

    Date: 12/21/2022

    Hi *****, Thanks for your feedback. I am sorry to hear your order hasn't reached you yet, and I will contact you by email to give you some more information on the delivery. You can reach out to our customer service by answering my email or through the website with your order number. Have a good day!

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Redbubble for a coffee mug as a christmas present. Was supposed to arrive December 15th the latest. It still has not arrived and when i try to complain on their website i keep going around in circles as it is telling me the order does not exist even though i can see it on their website under my account. Since they don't acknowledge the order they won't allow me to put in a support ticket. I cannot find a phone number or any other way to communicate with them

    Business Response

    Date: 12/21/2022

    Hi ******, Thanks for writing us. We had a look in our system and could only find one order linked to your email address, but this order is dated from 2020. I will contact you by email directly so we can clarify this situation together and find a solution for your Christmas gift. Have a good day!

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 28, 2022 order # ******** I ordered 2 shirts received 1 in the mail to my surprise was NOT what I ordered. 2nd shirt shows on redbubble website shipped out on the 1st of December and should've gotten it Fridsy the 9th but when you ****** the tracking number for *** all it shows is that the label was created nothing else. I want my money back and a label to send back the shirt that I got that I didn't even order and to be done with this place!

    Business Response

    Date: 12/20/2022

    Hi *******, thank you for your message.

    Our Customer Success team sent you an email about your order.

    If you have any further question about your order feel free to reply to our email.

    Have a nice day!

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online with Redbubble. Never got it & can't contact anyone for a refund.

    Business Response

    Date: 12/20/2022

    Hi *****, thank you for your message. 

    We have sent you an email about your order and we offered a solution.

    If you have questions about your order please reply to our email.

    Have a nice day!

  • Initial Complaint

    Date:12/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom made a pillow and blanket from Redbubble on December 2, 2022 . Both orders look like they were shipped out on 4 December. We are now at December 18, 2022 with no product. The tracking information that I received for these orders its not a real tracking number as I have been in touch with *** and they cant find it anywhere because its not a typical tracking number that *** uses I have sent multiple messages to Redbubble with no resolution I want my things or my money back ASAP really ridiculous as this was a Christmas present and when you have to send an email or a message it can take up to three days for them to respond. Didnt take them three days to take the money out of the bank now did it. The picture I included is the confirmation that it was shipped and it is with the *** innovations facility in ******** ******** however, like I stated above, I have been in contact with *** and the tracking number thats included in the photo is not a real tracking number for ***

    Business Response

    Date: 12/24/2022

    Hello there,


    Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
    Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem.

    Have a great day!


  • Initial Complaint

    Date:12/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 tee shirts on December 6, 2022. I paid and extra $19.44 for "express freight shipping". I received a text that the shipment would arrive on December 13, 2022, Fed-Ex. When it did not arrive, I checked with Fed-Ex, and the item never had been shipped. They had a tag for it, but did not receive item to transport. I have emailed and called several times to Redbubble, and NO ONE ever gets back to you. These are holiday gifts that I had planned to mail out this week.... obviously that did not happen. I would love the Tee shirts, but at this point would like my "express shipping" charge returned and if they do not come soon, a total refund. This is no way to run a business

    Business Response

    Date: 12/19/2022

    Hello there,

    Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
    Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem.

    Have a great day!


Redbubble is NOT a BBB Accredited Business.

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