Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both orders say they have shipped, should have arrived last week, but havent. No updates on site and no way to contact customer service. Messages to the seller on the site received no response.Orders:#******** #********

  Business Response

  Date: 09/15/2022

  Thank you for your inquiry. One of Redbubble's customer success representatives has contacted the customer on the 6th of September to their email address and the customer has advised us on the same day that they received the delivery of their two outstanding orders. The customer has advised us that their issue has been resolved. Thank you. 
  

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 2 orders (******** and ********) on July 15th and have yet to receive either order and it is now August 31st. I would like a full refund on this order.

  Business Response

  Date: 09/01/2022

  Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
  Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem. Have a great day!
  
  

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an artist on Redbubble, username ********** , my account got suspended on August,4 I made an appeal to get my account reinstated on August 5, because I spent hours on my artwork to ensure I did not violate any of Redbubble's guidelines.I just need Redbubble to check out my account and check if I violated their guidelines if I haven't, then reinstate my account.

  Business Response

  Date: 08/29/2022

  Hi ****,
  thank you for your message.
  
  Responses are usually sent to approved appeals within two weeks of the appeals submission date. Because our team isnt able to review and reply to all appeals, you may only receive a response if your account has been reinstated. 
  If the two weeks have passed since submitting your appeal and you havent heard from our team, your account cannot be reinstated. Any additional appeals submitted afterward will not be considered.
  Please do not open a new account. Our sophisticated system will block any other accounts it thinks may be connected or created by suspended users.
  
  If you have any question about one of your orders, please feel free to contact our customer service.
  
  Have a nice day

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17785875
  
  I am rejecting this response because I think it is unfair to suspend my account even though I followed all the guidelines 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/06/2022

  Hi there, 

  I do understand that it is not the answer that you're looking for, but I confirm that if you havent heard from our team about your appeal, it means that your account cannot be reinstated. Any additional appeals submitted afterward will not be considered.

  You can learn more about account and artwork suspension here : 

  Why was my account suspended ? > https://help.redbubble.com/hc/en-us/articles/360056437771-Why-was-my-account-suspended-

  Why havent I received a response to my Suspended Account appeal? > https://help.redbubble.com/hc/en-us/articles/360060968091-Why-haven-t-I-received-a-response-to-my-Suspended-Account-appeal-

  Thanks in advance for your understanding. 

  Have a nice day. 

  Samy from Redbubble

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order and the items are too small. I ordered a size larger and they are skintight. I requested a refund to original payment and they are only offering a voucher to the web site. I would like a refund to my original payment.

  Business Response

  Date: 08/29/2022

  Hi ***!
  thank you for your message.
  
  I can see that you sent emails to our customer service last Friday and one of our agents has already proceeded with a refund.
  If you have further questions, feel free to contact us, we are always happy to help.
  
  Have a nice day!

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some stickers for a family reunion and they never showed up. Wrote red bubble and got no response. Wrote the artist of the stickers and he stated he never received my order information yet red bubble charged me

  Business Response

  Date: 08/26/2022

  Hello there,

  
  Thank you for your inquiry. We are sorry to hear that you have not received your purchase. It looks like a resolution has been provided via a refund in the full paid amount of $27.03 issued on 26 August 2022. The transaction ID is *************************** and the funds will appear in your account soon.

  
  Our goal is for you to have a wonderful experience with Redbubble. Have a great day!
  

  
  

• Initial Complaint

  Date:08/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ******** was placed on 8/16. I paid for express shipping as I needed the item by 8/25 for an event.I received notification on 8/19 (a Friday) that my item had shipped and I should receive on 8/23. I check the status of my order on Redbubbles website and it said shipped. But when I checked the tracking number (************) on Fed-Ex website it indicates that the label has been created but that Fed-Ex has not received the item yet. I check the tracking status on Saturday and Sunday and nothing changed. I again checked it on Monday and still no change, the label was created but the item wasn't actually received by Fed-Ex. I have reached out to Redbubble through all forms of communication (submit request, ******* DM and ******** DM) I have received communication back from 5 different people with the same form statement asking me for my order number, email address, and shipping address, which I provided to all of them. Then I hear back no additional information. I have again checked today and the status is the same, label created but Fed-ex has not received item. I am very disappointed in the lack of customer service. How can you call it customer service if the customer is having to repeat the same information over and over and it goes no where. A customer should be able to have a back an forth conversation with someone to get something resolved. At this point I am needing my item by tomorrow 8/25/2022. I am wanting it overnighted and want a refund for the shipping cost and would like a discount for all this trouble and hassle.Thank you,***********************

  Business Response

  Date: 08/26/2022

  Hello there,
  
  Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue to share the following update:

   Order #********
  Fedex Tracking Number: 276965814158
  Delivered 8/25/22 per the tracking update.
  https://www.fedex.com/fedextrack/?trknbr=276965814158&trkqual=12024~276965814158~FDEG

  Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem. Have a great day!
  

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lets you set up a shop to print and sell your artistic designs. I had the account long enough top post my designs, pay for advertising, and sell products. They deleted my account with no information or response. They have not paid me for my sales. They will not return any emails.If you spend time/energy/money with this service, it is very possible you will just be cut out and have sunk costs unexpectedly, with no recourse or even an explanation.

  Business Response

  Date: 08/23/2022

  Hi,

  Thanks for reaching out to us. I see that a member of our Artist Success team has already assisted you on August 22nd. If you have any questions or concerns from here, please feel free to respond to the email from them. Thanks again!

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date - June 23rd Amount of Money - $42,46 Providing- ******************** Banner 1x [Large (****" x ****"), Semi Gloss]Dispute - I have yet to receive what I ordered. This is very frustrating. I continue to check order and tracking an still NOTHING!Resolve (business) - I haven't been able to reach anyone. I messaged my seller which is ********* and haven't received a response. PLEASE HELP BBB!!!!Order# ******** Tracking# ************************** Account Name - ANT1985

  Business Response

  Date: 08/19/2022

  Hello there,

  
  Thank you for your inquiry. One of Redbubble's customer success representatives will immediately contact your email address that is listed as your contact about this issue.
  Our goal is for you to have a wonderful experience with Redbubble, and we're looking forward to solving this problem.

  Have a great day!
  

  
  

• Initial Complaint

  Date:08/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******** was placed Sunday 08/07/2022 for 4 t-shirts. I was charged ***** total for the sale. The order was placed and paid during the annual *********** Comptrollers 2022 ************** Sales Tax Holiday. I am a ***** resident.Redbubble has not provided an itemized receipt. But I noted during the checkout process that Redbubble erroneously added and collected sales tax during the payment process. As stated, Redbubble has not provided an itemized receipt, but I believe the tax collected was between $8 and $9.I emailed Redbubble about this promptly after noticing the error on 08/07.I received a response from Jeredia asking for a tax exemption certificate on 08/09.I replied the same day 08/09, again explaining the items themselves were non taxable - not me as the buyer.I received a second response 08/11 from *****, apparently disregarding the prior communication again requesting a tax exemption certificate.I responded 08/12 explaining for the second time, there is no tax exemption certificate - the items themselves were non taxable - not me as the buyer.I received a third response 08/13 from *******, similar to *****, apparently disregarding all previous communication and again asking for a tax exempt certificate.I responded immediately explaining for the third time, there is no tax exemption certificate - the items themselves were non taxable - not me as the buyer. It appears Redbubble intends simply to disregard the information provided, stonewall, and give me the runaround. I made multiple purchases from multiple online vendors nationwide that weekend and Redbubble is the only out of all of them to fail in getting it right.I need an itemized receipt and prompt refund of the sales tax erroneously collected on the 08/07/2022 order ********

  Business Response

  Date: 08/15/2022

  Hi ******, 
  I'm sorry to read that your experience with the Redbubble customer service was not as you would have wished. After reviewing the interactions about your tax refund request, I see that you have been refunded accordingly for the order ******** placed on 08/07.
  Please let us know if you have further questions by answering our emails.
  Have a good day!

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:

  Shortly after filing the complaint, ********* from redbubble contacted me with resolution of the issue.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you very much, I sincerely appreciate your help.
  
  JFT

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two shirts express delivery. And hey my order number is ********. The shirts never arrived the tracking information says they are still being made. However, I contacted one of the "designers" and they have no knowledge of the order. RedBubble doe snot even have a contact number. I believe I was scammed!

  Business Response

  Date: 08/15/2022

  Hi *****, 
  We are very sorry to hear your order hasn't reach you yet. I see that one of our agents has contacted you by email yesterday regarding this request. We will handle your refund request as soon as possible.
  Have a good day.

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************