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Business Profile

Online Retailer

Wanelo, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/23/23 #******** I have not received this package the tracking number they gave me was delivered to an unknown address # ********************** I contacted the post office and was told they could not give me information on where the package was delivered that I had to contact the seller, so I did, I still havent heard from the seller, so Im contacting you I would like my package delivered to my proper address with a proper tracking number or a full refund

    Business Response

    Date: 02/17/2023

    Hi ******,

    We sincerely apologize for any inconvenience you may have experienced due to not receiving your order. We understand that it has been frustrating.

    I have checked our records and I am able to confirm that order #******** has been refunded. Your total refund is $38.29. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec 28, 2022 for 4 pairs of shoes and have no status on 3 of the items and 1 item was delivered but is not at all the item I ordered. I have contacted Wanelo support by phone and email several times. I have left messages when calling and continue to send emails to this day without getting a response for a resolution. I would like a refund and have no problem returning the pair I did receive if I were given them information to do so (they are completely unworn)because again they are not at all what I paid for when I ordered! They sold me something different than what was advertised! Complete false advertisement!!

    Business Response

    Date: 02/17/2023

    Hi *****,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that order #******** has been refunded. Your total refund is $258.04. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:02/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is *********************************** I am actioning a complaint against the online company named WANELO. This company sells counterfeit goods from overseas, mostly *****. Over the years I have made a few purchases which all equate to an absolute nightmare. Most purchases from my experience take generally an entire month if not longer. My last purchase on 12/27/22 brought me major concern because after three weeks I never got notification that the item was shipped which is typically how the process is after you make a purchase. Well after a month and MULTIPLE EMAIL REQUEST which is total bs because I only think its no more than a handful of not one person pulling the strings, let alone you can never get through on there 800 # and emails only ever come at 1-3am and they never ever respond right back. So, circling back to after about a month and not one response back from acknowledging my cancel result after emailing them literally over 50 times. This company definitely without a doubt is not only funneling counterfeit goods that they pass off as authentic but is taking money from consumers as supposedly they have been out of business! Please help

    Business Response

    Date: 02/17/2023

    Hi *******,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that order #******** has been refunded. Your total refund is $103.05. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a wallet, and I never received it from the shipper. I emailed customer support, and they assured me they contacted the shipper, but after multiple months I asked for a refund and the customer service started ignoring me.

    Business Response

    Date: 02/17/2023

    Hi ******,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that order #******** has been refunded. Your total refund is $36.71. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders in November equaling $508.00! I never received the items for Christmas , so I emailed and they stated they were turning it over to some other department. I never heard back regarding my refund , so I then emailed back still nothing so then I called and got a recording I left a message . I still havent heard back and Ive placed 7 emails and 4 calls . I do have to say I did get one item from one of my purchases I bought swimming shorts that were supposed to be for my husband , I got a large and they are a toddler size ! Do NOT waste you money or time at this store like I have. My order #******** Order #********

    Business Response

    Date: 02/17/2023

    Hi ********,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that orders ******** and ******** have been refunded. Your total refund is $457.86. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

    Customer Answer

    Date: 02/17/2023

     
    Complaint: 18974082

    I am rejecting this response because: I did not even get my full refund I only received $464.56 if someone would of called me back or emailed me back the **** times Ive tried contacting someone they would of known I recognized 1 item out of all the items which was a bathing suit and the store doesnt except returns on underwear they were the size of a child and I did listen to the measurements ! 
    I still dont understand where the total you got and my total doesnt match ! 

    Sincerely,

    ******** Welke 

     

    Business Response

    Date: 02/22/2023

    Hi ********,

    The orders that were refunded are orders ******** and ********. Order #******** was refunded a total of $308.92 back to the credit card used to purchase the order. Order #******** was refunded a total of $118.94 for the processing orders that were canceled. The total refund processed is $427.86. 

    As for the bathing suit, if you could please provide details about your concern or provide the order number then we will make sure to help provide a resolution. Please send the details to *********************************** and put "Attention: Supervisor".

    Thank you.

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2022 I purchased an item from them. At the cost of *****. I used my discount so total out of pocket was ***** dollars. I have yet to receive my item. I sent over 12 emails asking for a refund. Each time 7 times I was replied to claiming they reached out to the person but to no avail. I then started to ask for a refund which they flat out said they will not do . They claimed the best they could do was $5 dollar store credit. After that they stopped answering my emails all together. My order number is #******** for tracking purposes

    Business Response

    Date: 02/17/2023

    Hi ****,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating. 

    I have checked our records and I am able to confirm that order #******** has been refunded. Your total refund is $29.40. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put ""Attention: Supervisor"" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been purchasing merchandise from Wanelo for quite some time. Occasionally I would have an issue and it would be resolved immediately. I have order 6 products starting in March of last year and I am not getting any information from Wanelos scripted email or support team. I am told repeatedly that they are on it and will find out what happened. I never hear from them again. I keep Emailing and they are holding my money hostage and sending the products for almost an entire year.

    Business Response

    Date: 02/16/2023

    Hi ***,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that your orders - ********, ********, ********, ********, and ******** - has been refunded. Your total refund is $397.47. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:01/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company makes false claims to provide full refunds for products that are never delivered. They will respond back to emails with generic responses and no resolutions. All of their online platforms should be closed immediately as this company is contributing to theft and fraud.

    Business Response

    Date: 02/16/2023

    Hi *****,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that orders ******** and ******** have been refunded. Your total refund is $86.63. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 months havent received nothing or my money back

    Business Response

    Date: 02/16/2023

    Hi ********,

    We apologize for the delivery delay of the items that you purchased. Its always important for us to deliver your orders quickly and we acknowledge the long wait has been extremely frustrating.

    I have checked our records and I am able to confirm that your orders - ********, ********, and ******** - has been refunded. Your total refund is $231.77. Please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    As a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    We value you bringing this to our attention. For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19, 2022, an order ******** was placed for a Bretling men's watch where its price was $132.02. The watch is a Christmas present for my husband. The watch arrived in ************** on January 9, 2023, but due to my husband's work I couldn't give it to him until January 28, when he noticed that a watch hand was loose. Wanelo was immediately claimed and they refuse to replace it, alleging that it only has a 3-day guarantee from the date it was received, which is absurd and ridiculous for me. I demand the replacement of the watch or the total return of the money.

    Business Response

    Date: 02/16/2023

    Hi *****,

    Thank you for bringing our attention to Order #********. We apologize for the damaged item and acknowledge the mistake.

    We have refunded your account for the full amount and please note that refunds usually take 2-5 business days to be reflected on your card or bank statement.

    And as a gesture of our gratitude for your patience, we have sent a $5 credit to your Wanelo account that you may use so you can find something else you like.

    We value you bringing this to our attention. For any issues and clarifications, please send us an email to *********************************** and put "Attention: Supervisor" in the subject line so I can personally resolve it for you.

    We again apologize for the inconvenience this has caused. Thank you!

Wanelo, Inc. is NOT a BBB Accredited Business.

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