ComplaintsforGiftly

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Additional Complaint Information

Customer Complaint:

BBB’s business profile for Giftly was created in February 2013. A review of Giftly complaints was completed in October 2023. Complaints on file state issue with establishments that do not accept gift cards.

BBB encourages consumers to review the “How it Works and “See an Example Gift” on the home page that explains you are only making a suggestion for where the recipient may want to use their gift.

For information regarding how giftly works and how to redeem gifts received BBB encourages consumers review the link below.

BBB also encourages business owners review the support link below in the FAQ’s section for an explanation as to how Giftly works.

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Initial Complaint
06/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is selling gift certificates to our company. They are unauthorized and we will never accept them. This is a complete scam. I want my name removed from this company base.
Business response
07/01/2024
Hi ***,

Were so sorry for any frustration or confusion. To confirm, Out of Sight Alpacas has been removed from the Giftly listings. If a Giftly was presented as payment at your business, it was being used by the customer incorrectly.

To clarify, when someone receives a Giftly, they are receiving a monetary gift with a spending suggestion. Giftly pulls listings of local businesses from publicly available directories so gift givers can suggest a business like yours that they love or a business thats local to a faraway recipient.

Giftly recipients are instructed to visit the Giftly website where they select a method to receive their money, which we then send them directly. When a Giftly recipient comes to your business, they pay you the full amount for their purchase using a normal payment method and shouldnt be presenting anything Giftly-related to you.

Nonetheless, we are happy to remove a business that prefers not to be listed and to confirm once again, yours has been removed.

If you have questions or concerns, we can be reached at **********************************.

- Giftly Support
Initial Complaint
06/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My retired mother sent my wife an Amazon gift card she saw on ****** which ended up being from giftly.com. When I looked into it, it said that it was an Amazon gift card but the only way to redeem it was to provide my bank information. I investigated it and found that the website has had a long past of fake gift cards. My mothers bank was called to stop payment and to try to protect her account.
Business response
07/01/2024
Hi ******,

Were so sorry to hear of the trouble. Were unable to locate an order based on the information provided. May you please contact us directly at ******************************** with order details so we can best assist with a refund? Additionally, the option to cancel an order is available through the purchase receipt. Disputing the charge is not necessary.

To clarify, when you are given a gift through Giftly, you are receiving money with a suggestion for spending. The recipient is to redeem the gift at giftly.com to receive the funds - either on a **** gift card in the mail or directly to a bank account or PayPal account. Once the funds are received from Giftly, the recipient can then use a normal payment method when making a purchase at the suggested merchant (or anywhere else as desired).

Our product is described in several places on our website, including the How It Works page and within the disclosure on the checkout screen. We intend for this to be a convenient and flexible way to receive a gift and do apologize if this was not the case.

Once again, please contact us at ******************************** so we can directly assist.

- Giftly Support
Initial Complaint
06/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter gave me $100 Giftly card as a Fathers Day gift. I received an email that I was in receipt $100 gift card from Giftly asking how I would like payment. I selected PayPal. They two days later sent an email saying payment was refused by PayPal and that I need to contact PayPal? PayPal doesnt have record of the Payment? So my daughter was basically scammed for $100. Also, I see so many complaints here about Giftly, yet they have an A+ rating?
Business response
06/18/2024
Hi *****,

Were so sorry to hear of the trouble. Please know that we are more than happy to assist in locating your gifted funds.

We received notice from PayPal that the account under ******************* is unclaimed. PayPal needs you to verify your account before they can allow you to receive funds. Please follow these instructions from PayPal to ensure your account is verified: ************************************************************************************

If you are still having trouble and/or would like to change your redemption selection, we can be reached at ********************************. Or, if you would prefer your daughter is refunded, we can take care of that, too.

- Giftly Support
Customer response
06/19/2024

Complaint: 21858157

I am rejecting this response because: My account has been verified as of this morning. PayPal has my checking account info, my debit card, and **** card all correctly on file. I would kindly ask they try sending the payment again. If this fails then proceed with returning the money to my daughter. This will be considered resolved when either my daughter or I have received the $100. Thank you.

Respectfully/Sincerely,

***********************
Business response
06/21/2024
Hi *****,
Thank you for confirming that your PayPal account has now been verified. To clarify, this is a requirement of PayPal in order to accept payments, not Giftly.
As requested, we have resent the funds to the PayPal account under ****************************. You should have received a confirmation of this as well. Please allow 2-4 days for the funds to reach your account. If our attempt to transfer the funds to your PayPal account fails again, you will receive an email from us.
Please contact us at ******************************** for more direct assistance.
Giftly Support
Customer response
06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
06/15/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a gift card online from Giftly.com on December 23, 2023 at 12:29:49 AM EST for Brew Belly, a local restaurant. The order number was #QUMUO7XZU. The business address for Giftly listed on the bottom of the online receipt was PO Box 7775 #*************************************-7775 2023 Giftly. All rights reserved. The Giftly Prepaid Gift is issued by Sunrise Banks N.A., **********************, Member FDIC. The gift card recipient went to use the gift card in June 2024 and was told that the gift card wasn't legitimate and that the gift card purchaser had been the victim of a scam. Incredibly embarrassing to give a gift that was completely worthless.The situation can be rectified by providing a refund immediately.
Business response
06/18/2024
Hi ******,

Were very sorry to hear of the trouble.

To clarify, Giftly is a bit different from a traditional gift card. As described in a few places on our website, Giftly is a way of sending money with a spending suggestion while allowing the recipient to select how they receive their money. Giftly gifts are not intended to be used directly as payment with the merchant. Recipients open their gift on our website and choose from three redemption options: a physical gift card, bank transfer or PayPal transfer. Once the funds are received from Giftly, they will use a normal payment method when you go to make your desired purchase.

Even though we are outside of the 90-day refund window on your gift, as a courtesy we have cancelled your order for a full refund. Please allow 3-5 business days for your card issuer to post it back to your account.

If you have questions or concerns, we can be reached at ********************************.

- Giftly Support
Customer response
06/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am unable to upload anything. I purchased a gift card and they've tried to redeem unsuccessfully several times.
Business response
06/11/2024
Hi *******,

Were very sorry to hear of the trouble. Our Support team responded to your phone call by email on June 9. Unfortunately, your recipient had missed a step in their redemption process, which is why it was not redeemed successfully. After redeeming, they were sent a link to verify their email address which is a security precaution. This step must be completed within 24 hours or the gift re-sets.

We reached out to your recipient letting them know about the missing step, and to redeem again and ensure they verify their email address by clicking the link. We did not receive a response. As of June 11 they had redeemed again, but again have not verified their email address. We followed up letting them know the step is still missing and to respond back if they would like assistance.

If you would prefer to cancel for a refund, please let us know directly at ********************************.

- Giftly Support
Initial Complaint
06/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 12/22/2023 my daughter bought a gift certificate from Giftly for a pedicure at ***************** Nails. She paid $36. I went to use it on 6/3/2024. The salon told me they never use the internet for gift cards and said I was scammed. I tried to resolve it with Giftly by sending an email which was ignored. I would like Giftly to reimburse us the money spent.
Customer response
06/10/2024
Hi I recently filed a complaint (ID ********* against Giftly.com. They recached out to me and refunded the amount we spent. My case is resolved and I am pleased with the outcome. Thank you for your help. ******
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A friend gave me a ***** card for $100 for ******************* in ********, **. For my knee surgery. Since I could not use it until fully recovered I waited until I could walk better. When I decided to use it, I had to activate the card and was told that I had only $60.44 left on the card. If I read the fine print ( which I did not think they would not honor my friends money) they said because I didnt use it they would deduct money every month! Not sure if its illegal or unethical. Can you help?
Business response
05/31/2024
Dear Ms. *******

Were so sorry to hear of the trouble with your gift card. Giftly works with a 3rd party card vendor to send physical gift cards to Giftly Gift Recipients.

While Giftly issues no fees, Blackhawk, our partner company that had issued your physical gift card, assesses a monthly maintenance fee after 12 months of non-use. Their inactivity fee policy is located on the back of your card. Additionally, Giftly included this information in the confirmation email you received when redeeming your gift.

Unfortunately, because Blackhawk assesses the fees, were not able to reverse them on our end. Were sorry about that.

If you have any further questions, please dont hesitate to reach out at ********************************.

Sincerely,

Giftly Support
Initial Complaint
05/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Giftly has sold a gift certificate to our business without any expressed consent. We did not accept the gift certificate and wish that our business be removed as a vendor.
Business response
05/06/2024
Hi ****,

Were so sorry for any frustration or confusion. To confirm, Piccolo Wine Room has been removed from the Giftly listings. If a Giftly was presented as payment at your business, it was being used by the customer incorrectly.

To clarify, when someone receives a Giftly, they are receiving a monetary gift with a spending suggestion. Giftly pulls listings of local businesses from publicly available directories so gift givers can suggest a business like yours that they love or a business thats local to a faraway recipient.

Giftly recipients are instructed to visit the Giftly website where they select a method to receive their money, which we then send them directly. When a Giftly recipient comes to your business, they pay you the full amount for their purchase using a normal payment method and shouldnt be presenting anything Giftly-related to you.

Nonetheless, we are more than happy to remove a business that prefers not to be listed and to confirm once again, yours has been removed.

If you have questions or concerns, we can be reached at **********************************.

- Giftly Support
Initial Complaint
04/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My son purchased a $100 gift card from Giftly.com, they are a division of a company called perfectgift.com. On their website, Giftly lists ********************* in ************ ********** as a location where their gift card can be used. My husband and I went to that restaurant tonight and tried to redeem the gift card. I had activated the gift card earlier today according to directions. Needless to say the gift card was refused. The restaurant said they have no affiliation with Giftly and Giftly is not authorized to sell gift cards on their behalf. The gift card itself states it is a **** gift card and can be used anywhere however the restaurant was unable to redeem it. Naturally we had to pay the restaurant ourselves and were quite embarrassed by the situation. We believe Giftly is a scam company and we demand a refund of the $100 that my son paid them in good faith.
Business response
04/30/2024
Dear ****************,

Were so sorry to hear of the trouble with your gift card. The physical gift card you received is a generic pre-paid gift card that should be able to be used anywhere that accepts **** as payment.

When customers pay with a credit card, some merchants (like restaurants) add a 20% charge authorization on top of the bill assuming they will tip. On a gift card, it can cause the card to be declined if the total amount of the charge authorization exceeds the cards balance. Giftly attempts to alert cardholders to this possible issue by including a note in the confirmation email you received when redeeming.

In checking your transaction history, we can see the card was ran for $154.50 at Buona Vita, which exceeds the $100 available balance and would be the reason for the decline.

Even though the Giftly gift was redeemed as a physical gift card, and we are outside of the 90 day refund window, we will honor your request for a refund. The order has been cancelled and a refund initiated; it should post in about 3-5 business days.

Our Support team is always happy to answer any questions and/or help troubleshoot when were contacted. Please reach out to us at ******************************** with any further concerns.

Sincerely,

Giftly Support
Customer response
04/30/2024

Complaint: 21632752

I am rejecting this response because:
I appreciate the refund. I am requesting clarification how exactly this refund will be received. The card was a gift. Will you be refunding the credit card of the person who purchased it? Or will you be refunding me via check? Please let know.

Sincerely,

*******************
Business response
05/01/2024
Hi ***,
We're sorry for the confusion. Since the gift didn't work for you, we have cancelled the order entirely and initiated a refund back to your purchaser. It should be reflected within 3-5 business days.
Please contact us directly at ******************************** if you have any further questions or concerns.
Giftly Support
Initial Complaint
04/14/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
False advertisement, ***** claims/ Scamming customers!I am the Owner of ********************* a delivery service. Giftly sells gift cards on their website to our company. We are in no way affiliated with Giftly.SingRock Enterprises does NOT sell or accept gift cards.Giftly did NOT ask, nor has permission from our company to sell gift cards using out company's name and information.They are essentially taking money from people, and selling gift cards that are useless and will not be accepted by our company because we do not accept gift cards, and have authorized anyone to sell gift cards on our company's behalf.This is a scam plain and simple! I'm filing this complaint because this company is a fraud, and scamming the public by stealing their money by using falsely advertised gift cards to businesses that are not affiliated with.To be clear, ********************* LLC has NEVER sold or accepted gift cards. ********************* LLC has NEVER authorized Giftly.com to sell gift cards on our behalf.
Business response
04/16/2024
Hi ********,

Were so sorry for any frustration or confusion. To confirm, ******************** has been removed from the Giftly listings.

Did your staff accept a Giftly gift as payment? If so, it was being used by the customer incorrectly and we will reimburse you.

To clarify, when someone receives a Giftly, they are receiving a monetary gift with a spending suggestion. Giftly pulls listings of local businesses from publicly available directories so gift givers can suggest a business like yours that they love or a business thats local to a faraway recipient.

Giftly recipients are instructed to visit the Giftly website where they select a method to receive their money, which we then send them directly. When a Giftly recipient comes to your business, they pay you the full amount for their purchase using a normal payment method and shouldnt be presenting anything Giftly-related to you.

Nonetheless, we are more than happy to remove a business that prefers not to be listed and to confirm once again, yours have been removed.

If you have questions or concerns, we can be reached at **********************************.

- Giftly Support
Customer response
04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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