Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered cards for plenty of delivery time and have yet to receive my order nor can i get a representative on the phone via chat or calls to try and resolve issue.

  

  Business Response

  Date: 12/27/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Saturday 12/21 with ***** tracking ************. As part of our apology, we have reimbursed the customer the full value of their order.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my annual holiday cards on 12/11/24; approved my proof at 11:00 the next day and paid $34.50 for expedited shipping to receive it by 12/18/24. On 12/18/24, I received a notice that the label was created and that I would receive tracking info for my order when it shipped. That is NOT what I paid for. I contacted Minteds customer service line and was on hold for over 2 HOURS, with no response. Their automated recording system kept saying for faster service you can now live chat with a member of our **************** Teampress 7 to receive a text with a link to start a live chat which I did, but THAT DID NOT EVEN WORK. I attempted to separately start a live chat via my computer and was conveniently disconnected from the live chat FOUR TIMES after waiting to be connected with a live chat *** for ***** minutes EACH TIME. Minted is a SCAM. It is obvious there is no **************** Team or Department, because theres no reason for someone to be on hold for HOURS. This is an entire stonewall process designed to prevent Minted from correcting their errors OR issuing refunds when they are due. I want my shipping fee back. This is the 5th time Ive ordered from Minted, and the 1st time Ive had an issue with them, but it will be last because Im NEVER ordering from this company again.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Thursday 12/19 with ***** tracking ************. As part of our apology, we have reimbursed the customer 15% of the value of their order as well as the price of shipping they paid.

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Christmas cards and paid for expedited everything, and never received my order. I spent an hour and a half yesterday on the phone and another 45 minutes with an in-line representative and was assured they would be sent by end of day. They were not, my order still shows as processing. Minted turned off all their customer service avenues today. The new estimated delivery is after Christmas, when they were due to arrive 12/16. I saved the transcript of my conversation yesterday assuring me they would be sent which was not the case.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. In accordance with the customers wishes, their order was refunded in full. The shipment is being returned to sender with ***** tracking ************.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2024, I spent ****** on holiday cards featuring family photos and rush delivery. Minted promised deliver by December 16. The cards have not even shipped yet and my account says they've upgraded my shipping to the fastest for free, yet I had already paid for the fastest delivery. I have received no information from Minted re what is going on. I've attempted to contact the company through phone calls (on hold for 45 minutes each time; no answer),several requests for chat link that never arrived (offered to me while I was on hold for 45 minutes), online chat accessed through Minted website (many of these including one several that ended with a note saying no agents were available, one that offered an emailed resolution within 24 hours that never arrived). The company has made no effort to resolve the issue and they offer no real way to get in touch with customer service. This project was time-sensitive. At this point, I do not know if I'll be able to get the cards out in time for Christmas. I spent a good chunk of money and pulled my kids out of school early one day so we could have professional photos this year. I have wasted a ridiculous amount of my time trying to contact Minted and find out what is going on. I even placed a second order to see if that one would ship (it doesn't look like the envelopes will be addressed, making it unlikely that I can get them out even if they do arrive.)I am so disappointed in the lack of communication, the misleading info in my account, lack of customer support, and flippant treatment of a time-sensitive order.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Friday 12/20 with ***** tracking ************. As part of our apology, we have reimbursed the customer 25% of the value of their order plus the cost they paid for shipping.

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my Christmas card order on 12/08/2024. I selected expedited shipping and declined the option to have my card "proofed" by a Minted employee in order to receive it sooner. I was quoted 12/13/2024 as my delivery date. I did not receive my Christmas cards on that date. I then reached out to customer service on 12/13/2024 where they waived the fee I paid for expedited shipping. They then guaranteed I would receive the package 12/16/2024. I did not receive my Christmas cards on 12/16. When I go into my account, it still says "Production in Progress" with an estimated date for the following day. It has been "Production in Progress" for the past week. I am frustrated that I did everything on my end to receive my Christmas cards as soon as possible, but it seems Minted is not holding up their promise. It's also frustrating when I went on their website today, 12/18, and I see an advertisement claiming "Order TODAY with expedited shipping to receive by 12/20." I have little faith I will even receive mine by that date, so to promise that to other customers is disappointing.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Friday 12/20 with ***** tracking ************. As part of our apology, we have reimbursed the customer the shipping cost they paid on their order.

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered cards on Dec 7, with slated delivery for Dec 18. No movement on cards by Dec 16, so I followed up with customer service. The *** said it would arrive by Dec ******************************************************************************************************************************* the time promised. Today is Dec 18 and I got a ***** notification that my cards are finally on their way and arriving Dec 23. If there is a delay or a problem, I'd rather be told the truth than blatantly lied to multiple times along the way. I have ordered cards from Minted for many years now and after such appalling service this year, will take my business elsewhere.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Monday 12/23 with ***** tracking ************. As part of our apology, we have reimbursed the customer the full value of their order.

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for Christmas Cards placed 12/7/24 with expedited shipping to arrive 12/13/24. As of 12/16/25 order status is showing in production. Emailed Minted on 12/16/24 with no response. Comments & chat features have been disabled on social media.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Monday 12/23 with ***** tracking ************. As part of our apology, we have reimbursed the customer 50% of the value of their order.

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased personalized Christmas cards on December 10, 2024 and spent almost $300.00. I paid $34.95 for RUSH shipping which was the quickest option. According to the website, if you purchase RUSH shipping (such as I did) I was expected to receive the cards on December 13, 2024. After completing the transaction, I was asked if I wanted to add something on (which would be shipped separately at no extra cost). I elected to add this on to my order after the first transaction was completed. December 13th came and I did not receive my cards. I tried reaching out to Minted and was put on hold for almost an hour before getting disconnected. I tried contacting them via chat and was given an apology and told someone would reach out to me. They never did. Now, it is December 17, 2024 and the item I added (without RUSH shipping) was just delivered but STILL NO CARDS. I looked to the website and it says my order has been delivered. I tried calling again and it says there will be a wait of almost an hour. I am extremely disappointed with the lack of service and communication. Where are my cards? How do I get my money back since I never received them?

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Tuesday 12/17 with *** tracking 1Z5629681329023338 and Monday 12/23 with ***** tracking ************.

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Christmas cards and opted for rush shipping to receive this order on time for when I need the card which would be 12/20 for 6am to give out. Cards never came. Called 2 times and was assured they would have an answer in 24 hours and Id get a call back. Nothing call back just a generic email saying they are working on it. Shipping still says it will get here on 12/18 which is tomorrow but has not shipped yet . I spoke to 2 separate supervisors. tekya and ******* Neither were much help. Now I am left not knowing when Ill get my order. I am sure the company will say there is an issue with supply as I see theyve used this excuse for 2 years of complaints with the bbb so far. I want To cancel this order and get a full refund if they cant tell me when Ill get it. I understand supply issues, but how can you offer rush shipping when you clearly have an issue with production? Ive been a repeat customer with them since 2015. This year will be my last . If I dont get a resolution here Ill fight this with Amex.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Thursday 12/19 with ***** tracking ************. As part of our apology, we have reimbursed the customer the price of shipping on their order.

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Christmas cards on 12/8, paid $35 extra for rush shipping, and was provided an estimated delivery date of 12/13. On 12/14, after not receiving my order, I checked the delivery status online and found that the order was still processing and the delivery date was updated. Each day has been the same - no change in order status, while the expected delivery date continues to get pushed out. I sent an email to Minted Customer Support, but based on the hundreds of similar comments from frustrated and angry customer that on their ******** and instagram, don't expect to get anywhere.

  

  Business Response

  Date: 12/26/2024

  We reached out to this customer and are sorry for their experience. Our supply chain was affected by staffing and resourcing shortages beyond what was anticipated that impacted specific orders and resulted in significant delays. We agree that we could have communicated better and been more efficient at resolving the issue in a timely manner. The customer's order was delivered Thursday 12/19 with ***** tracking ************. As part of our apology, we have reimbursed the customer 25% of the value of their order as well as the cost of shipping.