We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Wish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 297 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against ************************** (*************, **********) / ******************************************* Dear BBB,I am Eira May *. ******, a seller on ************************** based in the ***********. I am writing to express my deep dissatisfaction with platforms practices and to seek urgent resolution. I joined ************************** earlier this year and sold 11 products, totaling $6,983.26 in ********** issues began when I had pending orders, which I eventually resolved. I requested to close my store after my grandmother passed away in March 2025, and I wanted to withdraw my earnings. However, I faced significant obstacles. Through chat (as there is no call center), I was informed I would need to pay fines of $1,500 and an additional $1,000 to close the store. I complied, but the next day, I received another message imposing a fine of $2,500. My funds were frozen, and despite fulfilling all orders, I am still being fined.I have tried contacting customer service for resolution but received no assistance. Ive asked for a managers contact and clarification, but have been ignored. To make matters worse, I received a threat of a further fine of ***** USDT, causing me extreme anxiety and confusion. I am left in fear that paying these fees will only result in more fines.I kindly request the immediate release of my funds, a refund of the unfair fines, and clarification on WISH policies. I also ask for direct communication with a senior representative who can resolve this issue.Please address this matter urgently. The lack of communication and fairness is unacceptable, and I seek an immediate and just resolution.Sincerely,Eira May *. ******

  • Initial Complaint

    Date:02/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/14/25 via Wish e-commerce App, I placed a combined order with my shipping address: Ranmi Aduloju: *******************************************The combined order included a specific item: SONGMICS Shoe Rack, 10 Cubes Shoe Organizer with Doors, 40 Pair Plastic Shoe Storage Cabinet, for Bedroom, Entryway, Steel Frame, Plastic Panel.The cost price paid for the SONGMICS item in question was $36.93 At about ***** pm on Tuesday 01/21/25, I received a notification from Wish stating Ranmi, signed, sealed, delivered: Its yours! Your Wish package has arrived. Thanks for shopping with us (end with a spectacle on the face emoji). I promptly ran outside to the front door and the backyard no package was there. Immediately, I sent a message to Wish that theres no package left outside of my house. The notification message says signed. I live alone so who signed for the package?Wish Support Agent later replied that I contact *** with the tracking #: 1Z0698X3YW38268794. I contacted *** twice. Each time I called the ***, I was told that the package was delivered to the address on the package in ************* that was different from my name and my address. *** also asked that I contact the shipper, which I did. Three times I contacted the shipper - lvwenjia Store (the store that sells the SONGMICS item on Wish App). However, I never got a response back to my message.I have contacted Wish more than 5 times, yet Wish keeps repeating the same message that my package was delivered and re-directing me back to ***. Yes, it was delivered but not to me, it was to a different address on the package according to ***. I expected Wish to check with *** on the apparent delivery mix-up but Wish support never follow-up with the ***. Wish company has shown that customer satisfaction is not their priority. Im requesting that Wish gives me my purchased item ASAP or refunds my money to my account the amount of $36.93 paid for the good I never received. Thank you. Ranmi Aduloju

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week ago on January 23rd 2025 I made my first purchase on ************************ and it was a nightmare. I thought since they sell cheap items that I can get a wheelchair for $185.53. I purchased the wheelchair and waited 3 days for shipping confirmation but the confirmation or tracking never arrived. I sent the seller one email every day asking for tracking or if they ship the item and I got no response even after six emails. I contacted ************************ and they kept telling me to wait so one week went by and they finally realized it was a scam so they said they will refund the money but it has been 11 days Feb ***** and I still do not see the refund. I contacted ****** because I paid with ****** credit but they are telling me to contact Wish, the strange thing is ****** is supposed to get my money back when I get ripped off. Stay away from ************************ or you will get scammed unless you're buying small items.

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week ago on January 23rd 2025 I made my first purchase on ************************ and it was a nightmare. I thought since they sell cheap items that I can get a wheelchair for $185.53. I purchased the wheelchair and waited 3 days for shipping confirmation but the confirmation or tracking never arrived. I sent the seller one email every day asking for tracking or if they ship the item and I got no response even after six emails. I contacted ************************ and they kept telling me to wait so one week went by and they finally realized it was a scam so they said they will refund the money but it has been 4 days and I still do not see the refund. I will most likely contact ****** because I paid with ****** credit. Stay away from ************************ or you will get scammed unless you're buying small items.

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around nov. 27th i ordered 3 items totaling to about $77.00 and some change, the items where supposed to have been delivered around dec.5 - 25th. The postal service which is **** and fedx states that they have delivered my items but I never received the items in question. I don't doubt that they delivered my items but I live in a high theft area, so I didn't receive my items. I made this fact known to wish customer service representatives. ********************** is not trying to comply with the refund policy that they have and refund my money back, which has caused a great inconveniences.

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16th, 2024, l purchased an automatic ******** watch that did not work. I returned it for refund, but kept getting offensive messages and my purchase history since 2017 was erased.

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $100 worth of merchandise that wish failed to change my shipping address and even though I caught it before the order was filled n shipped out wish refused to stop the order going to wrong address and refused a refund . Wish has no live representatives which is very unprofessional considering volume of customers and extremely aggravating when you have an emergency that needs immediate attention. I would like my money back that wish basically gave to some stranger.

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 3 items from wish online sales. Recieved 2 and later they said 3rd item not available so they said they refunded monies. They actually charged me again for the item which was already paid for and refunded the mistake still owing the original charge. *** with there sales and they said they refunded my money which they have not. Theyre calling the request solved. I have the charges from my bank and from ****** which show no refund.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items. I tried to change my address for them to send it to my current address. It never changed my address. It never gave me an error code. It never sent me the 2 factor confirmation code to my email address. It sent the package to my old address. I texted the owner of that property. He said he never got anything with my name on it. I want my refund!

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered furniture through **************************. Their package was marked as delivered on 11/12/2024 but was never delivered. My partner works from home and did not see it. I reached out to wish (I have opened over 10 tickets with them at this point) and they told me to file a claim through ****. I attempt this online and on their automated phone service, both ended in error. You must use this form to contact them. I then called an agent who told me that my address and the address i provided Wish was not the address Wish provided **** and that all other information about the package was confidential because I did not know the address that wish provided ***** I have reached out to Wish, instead of helping me, they provided me another **** contact that cannot help me because again, the problem is that Wish gave them the wrong address and I am prevented from filing a claim because of this. They sent me to an email that immediately responded on two separate occasions that they do not deal with lost or damaged packages. I provided screenshots from both of these responses and they came back with the copy-paste response of needing confirmation from their contact (which I provided them twice and pointed out the contact does not service the issue they sent me to them for). They have given me the run around of weeks at this point and have no intention of providing the product I paid for.

Wish is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.