Business ProfileforSpotOn Transact, LLC

After months of HORRIBLE service with Spoton, we spent hours and hours on the phone trying to cancel our account, being sent in circles by service reps who actually admitted to just passing the phone around the office and lying about being out for vacation etc. It took us about three months to successfully cancel the account on March 27th. I have just noticed that not only are we still being charged post cancellation of the account, but we are being charged TWICE. I called today and they said that while one of our accounts was indeed closed, there is another open account under our name that was opened when the business "changed structure" . This information was never disclosed to us and I don't know why on earth it would still be open, and seems like a blatant trick and way to steal money knowing we are not using their services and had no clue there was another account open without authorization. On the phone the customer service rep spoke in exactly the same tone using the same language as the reps we spent hours with on the phone previously. It seems they are trained perfectly to give you the runaround and make you just give up instead of getting anywhere and I simply cannot fight them anymore. As the I looked back on previous transactions, there are multiple charges a month for monthly fees - for $240 - $295 which is beyond the service agreement of $215 to begin with, even before we cancelled our account. I don't know if the way that they debit the processing fees is the large debits shown for $1700 - 3000 but I have no way of checking if these are false charges or not because though in the email they say I will continued access to my statements, it shows a "service error" when I try to login. I need this account closed for good, and the fees incorrectly charged to me refunded.