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ComplaintsforVeem
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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I began using Veem several months as a payment transfer service BECAUSE it was free domestically. Out of the blue, with ZERO notification, they began taking $14.95 out of my business checking account. I have no way of cancelling my account online, I have called them with no answer, left messages, sent emails with no response - it is a shady way to operate. I want my $14 back AND I want my account cancelled.Initial Complaint
11/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for Veem payments, at the time it was free. They then added a recurring platform charge of $14.99 without any proactive notification or opt-in from. Without my permission, they set up the recurring charge from my bank account and directly took the first payment out of my bank account. I contacted them via chat to ask for a refund and cancel my account (unable to cancel online). I was told that the agent couldn't cancel it and it would be escalated, but not time frame was given.Initial Complaint
06/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A payment was submitted from our non-profit organization SYUN to ISRC (Instigate scientific research center foundation) on 04/05/2022:Veem ID - ******* Purpose of payment - Charitable Donation Purpose of payment description - Armath Mesh Network Project Sending amount - $9,929.00 USD Receiving amount - $9,900.00 USD According to the report from Veem:Wed, Apr 06 - Transfer from SYUN bank account to Veem initiated Thu, Apr 07 - Transfer from SYUN bank account to Veem completed Thu, Apr 07 - Transfer to Instigate scientific research center foundation's account initiated Fri, Apr 08 - Deposit to Instigate scientific research center foundation's account completed Nevertheless ISRC has never received the funds.Multiple complaints to the Veem (ticket # ******) team did not help resolving the problem. After waiting for about 5 weeks I tried to cancel the transfer, but for more than two month the funds were neither transferred nor deposited back to SYUN's bank account.Please help us to resolve this issue.Initial Complaint
08/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I created an account on Veem, and attempted to pay, using my credit card, another Veem account holder, $125US.Within 48 hours, Veem summarily closed my account, blocked all account access, and sent me a cryptic form letter that offered no relevant explanation.
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Customer Complaints Summary
14 total complaints in the last 3 years.
6 complaints closed in the last 12 months.