Complaints
This profile includes complaints for Sundae, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My current sundae agent has not been answering any of my concerns and questions.Absolutely horrible communication and makes it clear that I am low priority.Her response when I said I am not sure about our deal was this"OK, we put a lien on it and well get our money. Thats up to you ************** that tells me she does not care and only wants her commission.She is very rude and keeps trying to scare me and pressure me into selling and then threatens me with a lien on my house because she wont do her job.SUNDAE IS ABSOLUTELY THE WORST IT HAS BEEN A HORRIBLE EXPERIENCE!Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a bid on a property that was for sale yesterday. They use an online bidding system where you can bid up to the last second . They had a buy it now fcfs option at $172,700 and we made a bid for 173k . After I got a message confirming I won I called Stoney W ( ***** rep for Sundae ) and he verified that I won . I told him I was going to drive by the property and he said it was ok . He verified when I would be able to close and I was just waiting for wire and assignment . A couple hours later after I got back from visiting the property I got a call from ***** rep saying we have a higher offer and if I want to offer more . I told him that’s ** and bad business. He said he would have to talk to his supervisor. The supervisor calls me today and says “ I got a higher offer and I can’t pass on 7k in profit. I was shocked at what this man said . I told him to never send me a deal again and I’ll never do business with them . Don't engage in poor practices as a wholesaler; your reputation won't survive.
Business Response
Date: 07/09/2024
Hello,
Thank you for your feedback and we're sorry to hear your experience with Sundae didn't meet our expected level of customer service. After hearing your complaints, we have taken steps to ensure this doesn't happen again. Those steps include product enhancements and training for our sales teams. We hope to one day earn back your partnership. If you have additional feedback please feel free to contact me directly.
Thanks,
McKenzie K*****
Director, PeopleCustomer Answer
Date: 07/10/2024
Complaint: ********
I am rejecting this response because:
We had an agreement and you wasted time and money . Sundae offered me a home and they backed out . Bad businessSincerely,
Michael G*******Initial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are being harassed by this company! Don't know how they acquired our current mailing adress (probably unethicaly) but we have asked to be completely removed/unsubscribed from Sundae mailing/contact list and yet their reps keep harassing by calling, texting or sending us a ton of junk mail. We told them numerous time we do NOT want to sell our property to them and yet they keep harassing. Absolutely unethical business practice of relentless constant unwanted solicitation by Sundae and it's employees. We just want to be left alone and absolutely want NOTHING to do with this company. Ever!!Business Response
Date: 12/18/2023
Good day! We have successfully removed you from our mailing list. Since our mailers are created 3-4 weeks in advance, it is possible that when you made the request to unsubscribe, you would have received one or two more pieces of mail from us from that date. But rest assured that no more mail will be coming by January. We also note the communication you sent to stop SMS last December 7th. This has been recorded in our system.
We apologize for the inconvenience.
Thank you.
Initial Complaint
Date:05/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people are extremely aggressive in trying to get you to sell your property, almost to the point of full on harassment. Ive received dozens of texts from multiple numbers. Every time I get a solicitation text, I block the number and report it to the *** do not call registry, the next day Ill get another from a different number. Now Im getting letters in the mail as well. Ive been very clear with Sundae, MY PROPERTY IS NOT FOR SALE. And when I choose to list, it certainly will NOT be through Sundae. I dont know what its going to take to get this company to leave me alone but hopefully the BBB can get them to. When a person asks multiple times to stop being contacted by phone/email, that doesnt mean start sending them things in the mail.Business Response
Date: 06/12/2023
Hi ********,
We apologize for the unwelcome communications. Upon checkin our records, you have been opted out of ****** ********* communications as of May 8th and 11th respectively. For direct mail, we have corrected our mailing list and promptly removed your address as of today, June 12th. Since our mailers are created in advance, it's possible that you may still receive one or two more pieces of mail from **. You'll definitively stop receiving mail from ** in about 3-4 weeks. We're sorry for the inconvenience and will do our best to honor all your unsubscribe requests in a timely manner.
Thank you,
Sundae TeamCustomer Answer
Date: 06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a property under contract, w the huge market change in 2022 I decided to cancel the contract and forfeit my deposit. Sundae literally HARASSED , BULLIED AND THREATENED ME until I closed on the property. Now I am **** with a property I cannot afford to hold, AND I CANNOT PAY MY BILLS EITHER because property turned out to be a money pit, the inspection/disclosures they provided were all wrong. I knew would happened if I did close on the home, reason I tried to cancel but was harassed into buying this and now I might have to file for bankruptcy Pls do not use SundaeBusiness Response
Date: 12/19/2022
Dear ******,
Thank you for your feedback and we do understand the frustration. It is unfortunate that it was not a more positive situation for all, but in this case, with the decision to cancel the contract on the day of closing, it was not possible to create a more favorable workaround in enough time. The seller had already moved out of the property and needed the funds to close on their own new property elsewhere. As a compromise, our team cut our Sundae fee to zero and our seller cut the purchase price, which allowed you to purchase the property for much less than what was initially agreed upon. At Sundae, we pride ourselves on acting with empathy, being a partner to our clients, and working in your best interest in the fairest and most helpful way. We hope we can have a better experience working together in the future.
Thank you.
Team SundaeCustomer Answer
Date: 12/21/2022
Complaint: 18478943
I am rejecting this response because: your employee ***************** threatened me, harassed me and bullied me into closing this terrible deal where I am losing more than $20,000. On top of it she waited until the closing week to let me know I needed an LLC in the state and I couldnt buy it as an individual. Very much not professional, not helpful. Never again. Considering pressing charges against her and Sundae
Thanks for the responseSincerely,
*****************************Business Response
Date: 12/27/2022
Dear ******,
Once more, we appreciate your feedback and we are deeply sorry that you didn't have a more positive experience with Sundae. We acknowledge and apologize your frustration. Unfortunately, as we explained before, this was a situation where a contract was signed and a promise was made, and the Seller relied on that promise such that they moved out and acquired a new property relying on the proceeds from the sale since the commitment was made. A buyer deciding to back out on the last day creates great implications and losses for both ****** and Sellers, but that doesn't preclude the buyer from backing out of a deal. A contract is an agreement in which the parties have the freedom to act as they please. At Sundae we don't have the power to force a Seller to sell a property or a Buyer to buy a property. We can guide and advise the parties as best as we can on all that a Purchase Offer entails and the legal duties that arise from that Offer.
As we mentioned before, to make this situation work for both parties, Sundae forfeited its commission and the Seller also agreed to a much lower price which ultimately benefited the investor. At Sundae we pride ourselves on finding solutions to give our customers the best outcome possible, and again, we don't have the capability of obligating an investor to purchase a property. We do have a mission of helping investors find their best deals and also helping distressed sellers get at a minimum a fair price for their home, and we do that by understanding all our customers needs, being their partners every step of the way, and always working in their best interest.
We can't say enough how deeply sorry we are that this wasn't a better experience for you, and we hope that we can have a better one in the future.Sincerely,
Team Sundae
Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving solicitations from this organization in the mail for months. Every time I receive a letter I go to their listed website to remove my address from their list. I have done this at least 3 times. The generic reply says I am removed, yet after the next letter. please help me with this get them to STOP sending me mail!!!!Business Response
Date: 10/17/2022
Hi there, thank you for bringing this to our attention. Were sorry that this happened, but are taking action to ensure that this doesnt occur again. The appropriate team and personnel have been notified so that you will be excluded from future unwanted outreach. As of 10/7 you have been removed from our mailing lists. Please note that any mail sent prior to then may still reach you, but moving forward this will not happen again. We are doing our best and are truly sorry for any inconvenience this may have caused you.Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sundae, has mailed several letters and made phone calls regarding selling property. I am not interested and I want this to STOP. I noticed my property was listed online as Investment Property? This is false, it has never been in Foreclosure, for Sale or Investment Property.I want this to stop, ************ is full of Scammers, that are trying to steal/take property from hard working individuals. I would not refer anyone selling property, to work with these CROOKS. Consumers do your homework before getting involved with this company. Please!!!Business Response
Date: 10/17/2022
Hi there, thank you for bringing this to our attention. Were sorry that this happened, but are taking action to ensure that this doesnt occur again. The appropriate team and personnel have been notified so that you will be excluded from future unwanted outreach. As of 10/7 you have been removed from our mailing lists. Please note that any mail sent prior to then may still reach you, but moving forward this will not happen again. We are doing our best and are truly sorry for any inconvenience this may have caused you.Initial Complaint
Date:06/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving solicitations from this organization in the mail for months. Every time I receive a letter I go to their listed website to remove my address from their list. I have done this at least 3 times. The generic reply says I am removed, yet after the next letter, I go again to their site and my address is still listed. I called today, and the human named Chance, he removed my address from the list after asking me for my name-which is NOT NECESSARY for them to have.This organization is not on your list.Business Response
Date: 06/07/2022
Hi there, we are truly sorry to hear about your experience, please know that truly it was not our intention to continue sending you mailers. From our records, we can tell you that we received your opt-out request on 5/13/22 and your address has been firmly on that list since then. Please be assured that you will not receive any unwanted advertisements from us in the future. Again we apologize for this experience.
Customer Answer
Date: 06/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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