Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a shift through the Wonolo app on May 5th, 2025 at 8:48 pm. This shift that I signed up for starts on May 6th from 8am to 4:30 pm in ***************, ******** at a ************ station through a third party called Driveline. When I arrived I clocked in on the Wonolo app and then was told to by a ******** employee that the driveline agent was in the middle aisle. I went to this lady named ***** a Driveline agent and she had me sign my name on the paper that shows proof I showed up. There are 2 other men that worked along side of me who had issues with Wonolo s******* up their time and payments so I was awry about this situation because it has never happened to me. That night I went on the Wonolo app to see about my payment which said I would receive it on May 9th this Friday. I had high hopes that I would receive payment on time. I went onto the Wonolo app again this night May 7th 11:23pm to find out it says "No Show". I messaged Wonolo support of this issue and have yet to receive anything back from them. I need to be paid for thd time I worked. I did not show up waisting my gas, my energy for this to happen to me because of someone else's negligence. Now, I have to write a bad review of Wonolo and the third party Driveline for s******* me over like this. I want what I was paid for ****!

  Business Response

  Date: 05/09/2025

  Hi ****** and *****,
  
  Thank you for reaching out, and for giving us the chance to respond to this complaint.

  To give context, the Wonolo app is an on-demand staffing app where businesses, called Requestors, can post jobs, and job seekers, we refer to as Wonoloers, can accept jobs. Ms. ******** is considered a Wonoloer.

   Upon checking, ***** Thompsons job was initially not paid because it was not approved based on the info available at that time. However, this has already been addressed after we have received a confirmation of the hours she has completed. Thus, the payment for this has already been processed.

  Let us know if you have any questions.

  Regards,
  The Wonolo Support Team

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I use a wonolo gig work app for income and they falsely terminated my account for something I didn't do. They accused me making a false threat over the phone but the police had no evidence against me I was hoping y'all reach out to them to get my account reactivated because I depend on it for income and I can't pay my bills. I keep reaching out to them for appeal but they keep ignoring my emails

  Business Response

  Date: 03/21/2025

  Hi BBB Team,
  
  Thank you for informing us of this review. 

  We previously communicated with Mr. ******** through Case #********, informing him that his Wonolo account had been suspended in accordance with Section 8.1; Termination by Wonolo of our Terms of Use - ***********************************************
  
  Our investigation included gathering information from all relevant parties regarding the complaint. Based on the substantial information we received and our findings, we determined that the account violated our platform’s policies. As a result, we proceeded with the deactivation of the account in alignment with our Terms of Use.
  
  Please let us know if you require any additional information.
  
  Regards, 
  The Wonolo Support Team

  Customer Answer

  Date: 03/22/2025

   
  Complaint: ********
  
  I am rejecting this response because: Y'all or the police don't have any evidence against me that I made the threat over the phone , how I'ma threat to do some harm to someone over the phone I never met? The police didn't follow up with me for no further investigation so therefore the charges were dropped! I appreciate it if y'all reactivate my account instead of permanently banning me about something I was falsely accused on I will appeal this 1 million times until this resolved because y'all put in in a situation where I can't pay my bills either y'all reactivate my account or pay my rent for a whole year??
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a discussion to follow up on the continued abuse of the term independent contractor so I have a couple questions for Wonolo:1. Does each employer who use your platform to contract 1099 workers pay a retainer for the shift rate the entire shift rate?2. In the cases where contractors complete assigned tasks early, despite having a paid by hours actually worked is the payment a flat rate (the advertised rate) or is reduced? Also is there a specific hourly rate between employers or does it vary?3. What is the difference between w-2, flat-rate, and 1099 in Wonolos perception?4. Is it true that wonolo, *** hires w2 workers but employs them as 1099 to avoid paying taxes?5. What is the difference between a Wamily and Wonoloer and are Wamily(persons employed by the corporation) salaried? Are some w2? If the same company Wonolo, *** pays both parties, wamily and Wonoloers from the same business how does wonolo decide who will be 1099 and who will be w2?6. Has Wonolo, *** ever paid a payroll tax on any person who is employed as a wamily who is also working on the app as a wonoloer, but on the app is paid as an independent contractor and Wonolo, ***. does not pay payroll tax?7. Does the employers or clients of Wonolo, *** set the date, time, and pay rate for any person working on the app?7a. When a person working on the app selects a shift and is onsite are they required to clock in with a PIN code and take a photo in the ********************** onsite monitor?7b. Are they required to clock out on the onsite monitor using a PIN code and photo?7c. Flat rate jobs, mostly do not require codes and photos, but why is it that if a shift is not worked completely, and even if it does not say paid by hours actually worked (a conflict regardless) but the hours and pay are automatically reduced in the app? Does the client reduce the pay or does wonolo take the money?Please let me know so that I can further understand how to question my payments.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a job for Wonolo ******************************************************************************** I needed to contact Wonolo in order for them to submit another ticket ..its been 5 days they have ABSOLUTELY NO real way to contact them at the minute you need to speak to themits absolutely absurd they would do buisness like thisif I am your employee why cant I call you immediat Especially involving money I worked extremely hard for

  Business Response

  Date: 12/20/2024

  Hi ****** and team,
  
  I hope all is well. Thank you for bringing this to our attention.
  
  Upon reviewing our records, we confirmed that ***** reached out to our Support Team regarding his payment issue on December 19th via email. He also received a response from our Support Team on the same date, asking for more details. We are actively monitoring Jamals ticket and job payment for his December 14 job to ensure accurate payment. As of today, we are still waiting for the details of his actual time worked.
  
  Please note that once he replies to Support, the information still needs to be reviewed and verified by the Requesting party. We encourage ***** to respond and monitor any updates through the case he initially opened.
  
  Rest assured, our team is closely monitoring his ticket. Please let us know if we can assist with anything else.
  
  The Wonolo Support Team

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/24 I was forced to work longer and more than what the job description required. The job said it was flat rate, $85 for 1pm-4:30pm. The job description said, This is last mile delivery - similar to Amazon Flex, with boxes a bit on the large side. You will deliver ***** boxes to ***** different locations.Your "route" will be between 25- 100 miles from the pick up location; delivering to primarily residential areas, with some apartments. Not only did I have to deliver 49 boxes and go to 49 separate locations but I also had to work a hour longer, until 5:30pm. Whats even better, is if I ended my shift at 4:30pm when I had about 35/49 delivered, I wouldnt have gotten paid at all. Tried to resolve the issue over live chat/support but all they did was try to manipulate me into thinking that everything was correct. Something needs to be done about this, will be taking legal action if this problem isnt resolved .

  Business Response

  Date: 12/14/2024

  Hi ****** and team,
  
  I hope all is well. We appreciate you brining this to our attention.
  

  Upon reviewing our records, we confirmed that ***** was able to reach out to our Support Team regarding this issue on December 12.

  Since then, weve been monitoring Logans ticket and job payment for December 12 to ensure that he will be paid accurately. As of today, only the advance payment based on the initial posted details has been processed to Logans account.

  Note that the job still needs to be reviewed and approved by the requesting party, and the payment can still be adjusted upon approval. We advised ***** that an update will be shared with him via the case he initially opened, as soon as it becomes available.
  
  Rest assured that our team will mediate and reach out to the party involved, should there be any payment discrepancy after the job approval.
  We also encourage ***** to use the same ticket he opened with us for any other questions or concerns, so our team can promptly take action.
  
  Thank you and let us know if we can help with anything else.
  
  Regards,

  The Wonolo Support Team

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is portrayed to be accompany that finds positions for temporary or permanent work however, you are unable to see any of the jobs that are listed in your area without signing a W-2 form that also includes giving up your rights to dispute any legal actions of them using your information they will not proceed to provide you with the list of jobs Unless you proceed, however when deactivating my account, they inform me that they will not remove the information that I have included on their website however, I did not sign the agreement to give up my rights. Im not sure if this company is a fraud theyre going by the name; LLC ****************** d/bla Grow2 by Wonolo.I have filed a request to have them remove all of my information from their website and believe that they are fraudulent or scam

  Business Response

  Date: 09/19/2024

  Hello BBB Team,

  Thank you for informing us of this review.  Wonolo reviewed Ms. ******** request and informed her of its decision in accordance with Wonolo's Privacy Policy and applicable law.

   Let us know if you have any other questions.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I finally was able to land a job through the business ,just right before I was suppose to go to the task they apparently cancel my shift without any explained,so I am not very happy

  Business Response

  Date: 09/07/2024

  Hi ****** and ******,
  
  Thank you for reaching out, and for giving us the chance to respond to this complaint.
  
  To give context, the Wonolo app is an on-demand staffing app where businesses, called Requestors, can post jobs, and job seekers, we refer to as Wonoloers, can accept jobs. ********************** is considered as a Wonoloer.
  
  When a Wonoloer accepts a job on the Wonolo platform, it initiates the onboarding process for the Wonoloer.
  
  Upon checking, *************************** job on September 6, 2024 was canceled because his onboarding is not yet complete. The job requires his onboarding process to complete before the job's start time. In his case, his onboarding needs additional identity verification information from him to finish processing. 
  
  The relevant team that handles this type of concern has sent him a separate communication in order for him to move forward and complete his onboarding on the platform. Due to security reasons, we are unable to upload any additional requirements on Wonoloers behalf, so this needs to be done by the individual themselves.
  
  Please note that the onboarding process typically take up to 72 hours, but sometimes weeks or longer, to complete once the Wonoloer has submitted the required information.
  
  We recommend that ************************* responds to the email communication we sent him separately in order to move forward with his concern.
  
  Let us know if you have any other questions.
  
  Regards,
  The Wonolo Support Team

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cant not do work for Wonolo because they are unethically trying to collect money from me. Im not a w2 employee. I can not legally charged under hours when independent contracting and jobs are accepted under amount.

  Business Response

  Date: 08/03/2024

  Hi ****** and team,
  

  I hope all is well. This is *** from Wonolos Support Team.
  

  Upon reviewing ************************* records with us, I confirmed that we effectively explained the details of the $8.14 negative balance he incurred via case ********.
  

  To provide context, a job he completed in the past was initially approved with longer work hours than what was actually performed based on the Customers records. This led to the initial payment he received being adjusted to match the correct work hours.
  

  The job was also posted with ample details to set expectations for Wonoloers that pay will be based on actual hours worked.
  

  We encourage ****** to respond to our Support team via case ******** (or via ********************************** directly) with strong proof of his claims so we may revisit the details and, hopefully, reverse the negative balance he incurred. 
  

  Thank you for bringing this to our attention.
  

  Regards,

  The Wonolo Support Team

  
  

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: it violates independent contracting law and it was incorrect on hours recorded. I have 0belief that there is any integrity in ***. He and Wonolo are completely barred from future jobs from here on out. I do not participate in theft attempts and am not a W2 employees and legally Im not due HR minute mistakes.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/05/2024

  Hi BBB Team,
  
  We're sorry that this issue may not have been resolved the way ******* expected it to be.  As noted in our initial response, we already explained in details the cause of the $8.14 negative balance he incurred on his account via case ********.
  
  Further, ******** Wonolo account has been deactivated per his request. As a result, he will no longer be able to accept jobs through the Wonolo App. 
  
  Following our Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy), this deactivation is not eligible for appeal or further review.
  
  Thank you for providing us with an opportunity to respond. 
  
  Best,
  The Wonolo Support Team
  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: Ill never agree to this but I will agree with deletion in 3years. By the way the guy is lying his teeth. I never asked for just deactivation I asked for deletion. Cuz thats what their lies and dishonesty deserve.deletion. If they refuse to delete in 3years I will have to take further action. They dont need to keep anything cuz I will never work for their thieving dishonest selves ever again.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2024

  Hi BBB Team,
  
  We have no additional info we can provide regarding Mr. ****** claim. Again, we're sorry that this issue may not have been resolved the way he expected it to be. As noted in our previous responses, we already explained in detail the cause of the $8.14 negative balance he incurred on his account under case ********.
  
  Further, ******* Feltss Wonolo account has been deactivated per his request. As a result, he will no longer be able to accept jobs through the Wonolo App. 
  
  Following our Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy), this deactivation is not eligible for appeal or further review.
  
  Thank you for providing us with an opportunity to respond. 
  
  Best,
  The Wonolo Support Team

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: I said I wanted it deleted not deactivated. And it is an unlawful lame attempt at collection under fraudulent pretenses. I want to be deleted from Wonolo. Not deactivated. They have 3yrs to delete all activity. Or I will be pressing charges against Wonolo for everything. They act like they are the only game in town. Like we in *********** need them. They have 3yrs to do what I said and delete my account. I dont feel comfortable with criminals having any information and thats what Wonolo hired. Criminals.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/12/2024

  Hello BBB Team,

  Thank you for informing us of this review. Wonolo reviewed ****************** request and informed him of its decision in accordance with Wonolo's Privacy Policy (************************************************) and applicable law.

  Let us know if you have any other questions.

  Regards, 
  The Wonolo Support Team
  

  
  

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to access account via App. After communication via email it was not in a timely manner and could possibly cause a restriction placed on my account where I can't accept any further jobs. **************** is no longer responding and I still cannot access my account.

  Business Response

  Date: 07/07/2024

  Hi ****** and team,

  I hope all is well. This is *** from Wonolo Support. Sorry to hear about the trouble and I will do my best to help.

  I found ******************************* account and I can confirm that she has full access to the app. She can start accepting posted jobs whenever she is ready.

  It also looks like the last communication we sent out to her was back in November 17, 2023 via ticket ********, where **** from team assisted her in completing her account onboarding. We have not received a response or a new ticket from ********* since then. Her account has also been fully onboarded since November 24, 2023.
  

  For any login concerns, I recommend the following actions:
  

  - Make sure to log in using the email address connected to your Wonolo account
  - Perform a password reset 
  

  When the password reset is performed, she should receive an email with instructions on how to reset her password. It would also be best to check her junk or spam folders if the email is not received within a few minutes ***** the email as not spam, once able). 

  If the login issue will remain after the suggested actions above, we recommend reaching out to our Support team directly via ********************************** with a screenshot of any error or screen she is getting stuck at, and we would be happy to look into the issue further. Our email correspondence is available 24/7.
  Thank you for letting us know about this feedback and we will be on the lookout for any outreach coming from *********, from this point forward.
  
  Regards,
  

  The Wonolo Support Team
  

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th I requested that Wonolo delete my personal information sense I signed up in 2019 however I have never used the app to obtain work assignments nor received any payments from this app. I have already been victim of Identity Theft before and I am currently taking control of my personal information. This my personal information and I have right to request that information be deleted. This is a violation of The Privacy Act 1974 and I rescind in contracts since I never used their services.

  Business Response

  Date: 05/02/2024

  Hello BBB Team,

  Thank you for informing us of this review. Wonolo reviewed ******************** request and informed her of its decision in accordance with Wonolo's Privacy Policy and applicable law.

   Let us know if you have any other questions.

  Regards, 

  The Wonolo Support Team