Complaints

This profile includes complaints for Airbnb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Airbnb, Inc.

  888 Brannan St. Floor 4 San Francisco, CA 94117

• 

  Airbnb.com

  3795 Soapstone Rd Decatur, GA 30034-6912

• 

  Airbnb

  1025 E 8th St Chattanooga, TN 37403-2702

• 

  AIRBNB rentals

  3 Colony Park Cr Galveston, TX 77551

• 

  Airbnb, Inc.

  281 W 4th St Chuluota, FL 32766-8906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am logging a complaint specific to the manner in which Airbnb has chosen to handle a property review. Upon checkout I completed a review as requested, scoring the property four stars and including many reasons why. Airbnb removed the review at the owner's request, saying that it violated their review policy which is false. Airbnb support's explanation was my mention of security cameras at the property, saying that the owners mentioned the cameras and therefore I cannot mention the cameras which makes no sense when explaining my experience and using that to help inform how others might consider the property.When I talked to the support escalation manager he actually agreed with my rationale but was unable to reinstate the review or even allow me to edit it to remove any mention of the cameras. What has effectively happened here is that the owner is being able to use a very shoddy review policy justification to remove a review that was less than five stars, despite there being many additional points of justification beyond the cameras.This strikes me as a deceptive marketing practice potentially as consumers are unable to see key information and there is essentially no governance of what owners can or cannot contest as violating the review policy. My suspicion is that other reviews giving less than five stars have been suppressed as well in turn only displaying stellar reviews and giving an inaccurate representation of the property. This strikes me as potentially being very unethical.Airbnb support has told me that there is no way to reinstate or edit the review which I find to be unacceptable as a paying customer. I am seeking the help of the ********************** to drive resolution of what I think is a borderline unethical practice taking place here as Airbnb is unwilling to take any further action on their end.Details on the trip/reservation:-Reservation confirmation code: HMXKSBWJ4Z -Airbnb support issue ticket ending in ****

  Business Response

  Date: 09/06/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case # 20557603
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 6 September. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,
  Airbnb
  
  

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20557603
  
  I am rejecting this response because: Customer support did contact me confirming that they have reinstated my review, which was the first piece of requested resolution.  They then indicated they were closing the ticket but had not addressed the second element of resolution.  That request was to review for this property any other renter reviews that were less than five stars and were similarly removed at the request of the owner to see if they truly violated the review policy or simply were being pulled down to hide anything that was not a five star review. If there are additional reviews that were unjustifiably removed, similar to mine, then I am seeking a refund for my rental fees as the suppression of those reviews impaired my ability to make an informed decision about this property and the condition it was in. Until Airbnb can conclude that action I do not accept their response
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/06/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case #********

  Since the time of the complainants rebuttal, we have addressed the complainants concerns to the email address on file for the applicable profile, and consider this matter resolved as of Sep 06,2023.  We regret any inconvenience that this process may have caused and we wish the complainant the best in the future endeavors. 
  
  Airbnb

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking up reservations and needed to message the host. I typed the message and went to hit send. It does not appear the message sent through but the app booked the reservation. Immediately within 1 minute contacted Airbnb to notify them of the error as well as the host. Airbnb states they let the host decide whether to approve the refund or not. I explained this was not a normal reservation that I decided to cancel and then would be subject to the refund guidelines. This was in error and I notified them immediately so they should be able to rectify. All they needed to do is restore the listing as available and credit my account. They refused to do so without talking to the host. The host responded over the weekend and declined the refund. Airbnb is saying there is nothing they can do. The host did not provide a good or service. They didnt even respond to me in case I wanted to stay on September 2nd if the refund was not going to be approved. They waited until after the date I inquired about to respond to Airbnb and have never responded to me. I followed up again with Airbnb this morning and they said there is nothing they can do. I notified them within minutes of the error. There was no hood or service exchanged. The host never even responded to try and resolve. Therefore they effectively have taken my money with nothing provided and knowing this was an error that I have proof I contacted them immediately to rectify. Total change was $814.40 and they refunded $151.68 as they state thats the policy. Therefore I am looking for $662.72 due back to me.

  Business Response

  Date: 09/06/2023

  Better Business Bureau Inc.
  **************************************************************************
  
  Re: Case #********
  
  
  We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team had already issued their final decision on this matter. Please refer to our direct correspondence on September 6. Below was the final decision email sent to the user:
  
  *****,
  
  I hope this message finds you well, this is ******* one of the Supervisors of Airbnb. I'm reaching out to you because one of my Support Ambassadors named ******** has informed me that you're requesting for a supervisor regarding with your reservation HM5DTMSHQS with Host ****** that was mistakenly booked.
  
  We will not think twice nor hesitate to help you regarding with your concern however, I hope you understand that our goal is to make sure that you get the best experience without compromising the policies we have in place. I understand that it's a bit disheartening at this point, however, we are bound to abide by certain regulations.
  
  Again, I truly do apologize as I am sure this was not the outcome you were hoping for.
  
  If you choose to file a chargeback, youll need to work directly with your financial institution. Once its filed, Airbnb wont be able to assist you moving forward.
  
  Regarding with your request about the copy of all the call recordings, to protect the security of our users and their accounts, we have developed a quick, easy, and secure way for you to request access to your account data. Youll need to log into your account and submit an access or portability inquiry using this link:
  
  www.airbnb.com/account-settings/privacy-and-sharing/data/inquiry
  
  If youd like to learn more about accessing your personal information, please visit our *********** article:
  www.airbnb.com/help/article/2273
  
  If you have any questions or complaints concerning the processing of your personal data, you can write to our Data Protection Officer at ******************************.
  
  For not being able to leave a review to make an awareness for future guests, after your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. Within the email, there will be a link that takes you directly to the Reviews page so you can share how your reservation went with other community members.
  
  If you cant find the link in your email, you can also write a review directly on Airbnbif youre a guest, go to your Trips page, and if youre a Host, visit the Reservation section of your Today tab. Youll also be able to leave a review directly from your Inbox.
  
  You may refer here on how and when reviews works: ******************************************************
  
  Our review is complete now, and we wont be able to offer additional support on this case at this time.
  
  If youd like to provide feedback on Airbnbs policies or your experience, you can do so any time at:
  airbnb.com/feedback
  
  Respectfully,
  *******
  
  We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an AirBnB property with a host in February 2023 for a stay during Nov 2 - Nov 6 of this year. I paid the deposit back in Feb of $561.35. Today (9/5), the host canceled my stay. They told AirBnB that they are "renovating" their property but that's not true. They listed the property (it is available) but it is now 3x the previous price. No one seems to want to help. The implication to me is that now when I find a place of the same quality it is 2-3x the price I paid. So I do everything right but end up paying so much more money for my stay than warranted.No one cares or wants to help.I am seeking 2x my stay (I should ask for 3x) or $2.696.32 to cover the increased pricing since we are now getting closer to the date. (FYI my bill was $1,348.16)

  Business Response

  Date: 09/05/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  
  Re: Case #********
  
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 6 September 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  
  Best,
  Airbnb
  
  

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/23 sent an inquiry to a Airbnb host Mai for a rental schedule for 9/16/23-9/17/23. In my inquiry to her I stated it would be for 4 guests. She approved my request and I sent a deposit in the amount of $1,177.88 which was the required deposit amount. On 8/25/23 she increased the $641, stating that she was adjusting the price for the 4 guest, because the initial contact defaulted to 2 guests. I could not the afford the increase so I asked her what were my options. She stated I could gladly cancel. So I cancelled the reservation. I asked for a refund of my deposit and she denied the request. I reached out to Airbnb support and was told that after 48hours it is up to the host if they want to refund your money. I advised them that per My receipt it stated I should be able to get a refund until 9/8/23. However they insisted its at the host discretion. I have repeatedly sent messages to the host and the host had not responded. And the host basically just took my entire amount and refused to refund or respond to me.

  Business Response

  Date: 09/05/2023

  Better Business Bureau Inc.

  **********************

  *******, **  94607

  Re: Case #

  The complainant is currently working with our specialized customer support teams that handle these types of matters as of Sep 6. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

  Best,
  Airbnb
  

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My airbnb was dirty, dusty, smelled horrible and the flooring came up when my 3 year old was running into the bedroom and he scraped his leg. Wasp nest was full and active with wasps so we couldnt use the back yard due to safety and the back porch was full of spiders and spider webs and debris. Its so dirty and dusty and im sure the vents/air ducts have never been cleaned since we are all now sick. My mom has breathing issues and it's being aggravated staying here. The towels and wash cloths are frayed and seems to never be replaced and its obvious that its dollar store towels because they are rough, frayed, crunchy. Used sponge was there for us to wash dishes with. Its so much wrong with this place. The shower head had tape with mold on it and so I complained and wanted to leave. I just wanted the full refund so I can book a different airbnb or opt to have them use the program where they just put me in a cleaner airbnb around the same pricing. I spent **** for a week stay and at first customer service said they would give 700 refund but since I wasn't there for 24 hours and waiting for help from customer service and no where else to go without the refund paying for our next stay. I told them I needed a full refund and the lady seemed very compassionate. Then some ************* took over the chat and said they can only give 200 back if I decide to leave and that's all they can do. He did not acknowledge the fact that the lady went back to do BETTER than 700. I sent a dozen pictures including the mold, dust, dirt, a squashed *****, and floor coming up and the video of shoes sticking to the floor. This airbnb is giving two star hotel where they are collecting money but not caring for the property. My husband had to wash the porch windows, kill and destroy wasp nest and spiders and webs, cleaned their nasty back porch. Mopped the whole house twice and rehashed the dishes that had debris on them, dusted a bit and washed the surfaces. No refund, no help. Photos won't upload

  Business Response

  Date: 09/05/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case #********

  
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of September, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

  
  Best,
  Airbnb
  

  
  

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with a host of a property in **********, **, but ultimately Airbnb HQ for not providing a suitable resolution to a health / safety issue with this hosts property. In January 2023, I thought I was doing the right thing by booking my bachelorette party airbnb for next May **** ( I am a planner & like to do things ahead of time). As a group we put down a deposit of $2140. 92. Unfortunately, one of my girlfriends just went on a bachelorette party & happened to stay in the same home, which was when I found out about all of these issues. My friend sent me a number of texts saying verbatim "it smelled like a smokers lounger, I had to buy a candle to bring there", "there was an ant infestation on the stove" (photo proof), "no blinds for **************** so anyone could look into our bedroom window & see whoever was sleeping on the top bunks", "bugs in the beds", "location is more south near homeless", the list goes on.I called Airbnb right away before doing anything & was instructed to ask the host for a refund and explain that I had a "change in plans" as we did not want to anger the host. I did exactly that and the host agreed to refund me all but $500. She assured me that I needed to be the one to cancel to get that refund so I did. She approved me for a $1100.00 refund out of her payout of $1600.50, with the rest of the money $1040.92. If the host is withholding $500, then airbnb is keeping $540.92. I pleaded to please return the money as I had no intention of cancelling, but I think any woman can agree they would not want to stay somewhere that is not clean or safe. Airbnb has refused to refund OR even provide a credit or coupon to use on my new booking. This is something that is not my fault & this response from airbnb is unacceptable. All I am asking for is a credit to use toward another airbnb booking. I've been on the phone with them 15 times in the last 36 hours and they are saying there is nothing we can do. Please help me get my $1040.92 back!

  Business Response

  Date: 09/01/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case #********

  
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of September 02, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

  Best,
  Airbnb

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed with at am air bnb in ******. The host was extremely racist and not only that they were recording us. Air bnb was notified of the horrible experience and I was refunded for half of my stay. I was then told that I had to pay for damages. During our stay the electricity went out and having a child with special needs, the refrigerator which was used to store his medications was also with out electricity. The host left us from 4 pm to almost 6 pm the next day . I had no choice but to pay open the door. Mind you air bnb only gave me half of the refund and the charged me for the damages that was caused die to the host not leaving the key.The host CONSTANTLY harrassed us for no reason!!

  Business Response

  Date: 09/01/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case # 20554948

  
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of Sep 02,2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

  
  Best,
  Airbnb

  
  

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting at 11:50pm on August 31, 2023 I was unable to make a booking. I contacted customer support and was connected to **** who claimed to be a Community Expert. She provided an outline of the possible cause(s) of the issue but neither of the instances pertained to me. Then she insisted that I needed to re-verify my account. I clicked on the link to begin this process, but the screen confirmed that I was already verified. Instead of utilizing her expertise to further assistant me, I was instructed to wait for an hour and hopefully the issue would magically rectified itself. I waited more than an hour. I waited until around 8:10am, September 1, 2023. But I still received the same error message blocking me from booking. I connected with Airbnb Support ********* at 8:20am. He claimed that I would have support throughout this process but after I shared a screenshot of the error message that I was receiving at 8:27am he disappeared. He responded that this case was passed along to the correct team and then silence. So then I called Airbnb customer support. They refused to provide details about the issue and a timeframe of when they would contact me about the case. I earnestly inquired about if I was banned and once again he refused to provide a direct response. There is no excuse for customer service to be this poor. Shame on Airbnb.

  Business Response

  Date: 09/02/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case # 20554824
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 2 Sep Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,
  Airbnb
  
  

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 20554824
  
  I am rejecting this response because:

  Apparently I had another inactive account and they used this as an excuse to block me. I should have been informed of this account days ago. I thought this account was closed years ago. I somehow managed to login to this account, and this account was deleted but that has not solved the issue. Now my account remains suspended and customer service has become silent again. I am waiting for their new excuse to block me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/05/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case # 20554824
  
  We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team has already issued their final decision on this matter. Please refer to our direct correspondence on Sep 03,2023. Below was the final decision email sent to the user:
  
  {Hello ******,
  
  Thanks for getting back in touch. Weve given your case and its details careful consideration and determined that we wont be able to reactivate your account at this time.
  
  We wont be able to offer additional support in this case.
  
  Best,}
  
  We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
  
  

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2023 I attempted to make a reservation for Wednesday August 16, 2023 - Friday August 18, 2023 but because this was my first time using airbnb when I submitted my request I received a notification that due to my identity needing to be verified I wouldn't hear back from air bnb until noon the following day so I paid for other arrangements for that night. The airbnb I requested to stay at had house rules which stated the check in time is 4:00 pm - 10:00 pm. Around 10:45 pm et August 16, 2023 I received a notification that my identity was verified and my reservation was accepted but again due to trying to make this reservation a few hours prior and being told that my identity wouldn't be verified until the next day I was already staying somewhere else that night and immediately contacted airbnb to see if they could either change my reservation to august 17 - august 19 which would mean I was still staying the 2 nights expected but due to how late it was at night when it was accepted and already paying for other arrangements I wasn't going to pack my kids up in the middle of night and go to the airbnb because I would have been out of the money I paid for a hotel. long story short air bnb said that the host was not willing to change the reservation dates and was also not willing to refund me for the night I was unable to stay there. This is extremely unfair for one the host has a set check in time listed on their house rules so if the reservation isn't accepted within the timeframe of their check in time how is it fair that I am responsible for being charged for a night that I couldn't even stay there. Air bnb did not help me at all even though it is as well their fault for having me think the reservation wouldn't get accepted that night and not holding the host accountable for their own rules and guidelines. I should not have been charged for a night I was unable to stay there

  Business Response

  Date: 09/01/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607

  
  Re: Case #  20554736

  
  Since the time of the complainants rebuttal, we have addressed the complainants concerns to the email address on file for the applicable profile, and consider this matter resolved as of 18 Aug 2023.  We regret any inconvenience that this process may have caused and we wish the complainant the best in the future endeavors. 
  
  Airbnb
  

  
  

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,Airbnb closed my account claiming that I have falsified my identity. My identity has been verified years ago as soon as I opened my account.They have already had my ID and my picture that matched my ID.******, not that I have filed a complaint against a host due to an attack and they didn't follow through. I believe that this is the reason why they closed my account for no apparent reason using an identity excuse. They asked to give information about myself by following instructions and no instructions were given. And then when I sent a message saying that I haven't gotten any instructions, I've received a generic email saying that they won't answer me again.ChatGPT Good morning,Airbnb recently closed my account, alleging that I falsified my identity. It's important to note that my identity was verified years ago when I initially created my account, with both my ID and a picture that matched it.I suspect this closure might be related to a complaint I filed against a host after experiencing an attack, which Airbnb did not adequately address. I believe they used an identity excuse as a pretext to close my account without clear instructions. When I inquired about the lack of instructions, I received a generic email stating that they wouldn't respond further.

  Business Response

  Date: 09/02/2023

  Better Business Bureau Inc.
  *************************************************************************; 94607
  Re: Case # 20553137
  
  We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team has already issued their final decision on this matter. Please refer to our direct correspondence on Aug 29,2023. Below was the final decision email sent to the user:
  
  {Hello ******,
  
  We wanted to let you know that your Airbnb account has been deactivated.
  
  This means you can no longer use Airbnb to make any future reservations or create a listing.
  
  This happened because your account was flagged during one of our standard security reviews. It turned out that information in your account was linked to activity that goes against the Authenticity section of the Airbnb Community Standards.
  
  Specifically, there consistently has been misleading or inaccurate information provided about your profiles verification details.
  
  We reserve the right to make these kinds of decisions when we believe its best for the Airbnb community. For more information about our Community Standards visit: airbnb.com/standards
  
  We consider this decision final.
  
  You can read more about removal from the Airbnb community at: airbnb.com/help/article/432
  
  Best Regards,}
  
  We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.