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Business Profile

Rental Listings

Airbnb, Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Airbnb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Airbnb, Inc. has 19 locations, listed below.

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    Customer Complaints Summary

    • 7,316 total complaints in the last 3 years.
    • 2,159 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Represent the executor of an estate of a decedent, who died on October 25, 2022. Decedent had a host contract with Airbnb. Multiple requests have been made with Airbnb for release of information needed to properly administer the estate ( i.e. income tax and inheritance tax reporting) as well as for funds due from Airbnb to the decedent's estate. All documentation has been provided to Airbnb concerning the estate. Airbnb has acknowledged that they owe approximately $3,600.00 to the decedent, claim they recently forwarded payment to an account of the decedent's that has been closed for over 6 months and refuse to issue payment to the estate and/or to provide any of the requested documentation. Have communicated with Airbnb representatives by ************* on multiple occasions without success and now claiming the decedent's account is closed and there is nothing further they can do.

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #  20357742
      Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue. 
      Sincerely,

      *****

      Airbnb


    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made reservations at an airbnb property that's increasing my price and has refused services.Upon booking Host and I made contact about the booking and everything was confirmed.Couple of business days later, host wanted to increase booking and change the dynamics of property listed. Host then denied my refund and has been committing fraudulent activity.

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20357277
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 22, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,

      *****

      Airbnb


      Customer Answer

      Date: 07/26/2023

       My name is *****************************
      I was reaching out to follow up on a current dispute that I filed, and to get clarification on the messages that I have received so far

      Business Response

      Date: 07/27/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********

      We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our claims/resolution/safety team has already issued their final decision on this matter. Please refer to our direct correspondence on Jul 23, 2023. Below was the final decision email sent to the user:

      Hi *****,

      This is **** again one of the supervisors in Airbnbit was nice to speak with you today!

      I'm just writing to follow up on what we were chatting about on the phone. As mentioned, If you choose to file a charge back, youll need to work directly with your financial institution. Once its filed, Airbnb wont be able to assist you moving forward.

      The payment code is: fnjf2rj65gphbh9h, kindly provide it with your bank for further assistance with the refund.

      If you need further assistance, feel free to reach out directly to this thread.

      Regards,
      ****

      We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.

      Best,

      *******

      Airbnb


    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Airbnb provided me with wrong information when I spoke with customer support (for hours and hours and hours), which in turn informed a response to a review. After I found out that the information was wrong, I asked to change my response, but they will not let me. As my name is attached to this response, and as the information given to me by Airbnb was faulty, it seems unethical and dubiously legal at best to not allow me to change the response. Relatedly, the guest provided me with 4s and 5s in each category and wrote a generally positive review, but their machine learning bot algorithm cannot do math and gave me an overall score for the stay as a 3, which is an utterly inaccurate and unfair representation of my place and that guest's stay and does not reflect at all what the guest said. I have tried to resolve these issues, and they are clearly unwilling and not operating in good faith in the slightest.

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 22, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,

      *****

      Airbnb


    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Airbnb alllowed instant payment using my debit card by storing my *** from a previous purchase. They Claim that I somehow gave them permission to securely store that number. Late one night I was broswing site checking costs and location for a apartment. I clicked "Book and Reserve" to see what all the charges and terms were and it was booked and paid instantly!! There were no prompts or actions stating that I was entering full payment. My checking acct was debited $2500 instantly because my last payment I used my debit card. Once I realized the payment went through I called Airbnb immediately to report the error and I was told the Host had to approve correction of the error because he had a no cancellation policy. I was very upset that my *** was stored which could easily lead to charge errors and fraudulent use of my card. Airbnb claim they have a safe getway, but to make it that easy to process a card payment and omit the step of inputting your *** or any other verification steps are problematic. It appears like its intentional as they were aware that this frequently happens because the "Book and Reserve" isn't clear and they are storing very important *** codes. They tried to convince me that my computer stored the *** but my card is on file in many cases and there are clear steps that I am being charged and paying or having to manually enter my ***. It is a bad business practice to instantly book accounts like this and leave the error on the mercy of the host to agree to reverse. Hosts are never paid until guests check in and unless its at least 24hrs these errors can be easily corrected or Airbnb can do like everyone else and not store *** unless customers are in an actual payment agreement. I have to wait to remove all my card information and honestly I think as a host and user I feel so very violated. ********************** is not making it easy to book a stay, they are making it easy to entrap.

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 22, 2023 Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently stayed at an Airbnb. It had no reviews as it was a brand new listing. On the final day of my stay the caretaker stole $340 in cash out of my bag. It was 100% her as she was the only one who had access to the property. When confronted she acted extremely suspicious and sent my many uncomfortable text messages. I contacted Airbnb and filed a complaint. Their customer service is absolutely ungodly awful and pathetic. They have not addressed the situation, not even refunded me for my entire stay, let alone reimburse me for the money that was stolen at one of their properties. They do not respond and run me around in circles. It has been more than a month since the booking. I dont know how they can treat customers like this and expect them to keep coming back to use their platform when you know you are totally unprotected in the event an issue arises. Their safety/security team took a week to respond. Luckily this wasnt a true emergency, but their service is laughable.I would seek other options such as a hotel if possible and know if there is a problem, Airbnb will not have your back. They are a greedy company with 0 respect for people. Aircover is a total sham.

      Business Response

      Date: 07/21/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607

      Re: Case #********


      The complainant is currently working with our specialised customer support teams that handle these types of matters as of [July 16, 2023]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.


      Best,
      ****************
      Airbnb


    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30th 2023, AirBNB charged $7919.94 to my card for an AirBNB in ***********, *******. It included an AirBNB discount and I was told by the host for the property that if we booked it that day, he would give us an additional 10 percent off which we did. We spent many hours back & forth with the host to get the 10 percent back and sometimes the host would answer and other times not. On June 23rd I asked the host and AirBNB to cancel and return our money. The host advised that he would now offer the 10 percent discount but I didnt feel comfortable or safe staying there given the drama with the hosts. I was then informed that I would lose my money less the 10 percent and the Airbnb charges. Those were refunded on June 26th which by the way, they admitted it was a mistake on their part for not giving us the additional 10%. After further attempts, the host finally agreed that if he rented the properties for the full amount after I cancelled, he would refund the money. We confirmed thru the host and AirBNB that he did, in fact, rent them again for the time we had cancelled and on June 28th he confirmed he had rented the units for some of the days (we kept watching to see if they were rented for the entire time we were supposed to be there and the calendar was crossed thru to show that they were unavailable. I contacted AirBNB several times through their portal and even spoke to service at least 5 times to no avail, each time I was told it would be up to the host to refund us and they could doing nothing more. I have received no indication that the host and AirBNB are interested in following thru with his written agreement to refund my money (keeps advising that it takes at least 14 days to clear up the closing of the account but its been 16 days) and trying to get help from AirBNBs support team is useless and frustrating. As of today, July 20th, I have not received notification of the refund and the host has ignored my messages for the past two days.

      Business Response

      Date: 07/21/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # ********

      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 21, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

      Best,

      ******************

      Airbnb


      Customer Answer

      Date: 07/21/2023

       
      Complaint: 20353944

      I am rejecting this response because: this is their canned response and Ive been getting this same message since this started.  Ive gone up the ladder speaking with different AirBNB people to no avail.  

      They need to take immediate action and remedy this 

      Sincerely,

      *************************

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of [DATE]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/19/23 I booked a property on AIRBNB and agreed to all the policies. The next day I received a direct message from the host stating I must enter into a contract with the host in order to stay. I stated I didnt not feel comfortable with that and in addition he asked for my picture ID for the stay. I again said no thank you and asked to cancel. He stated he refused to cancel for a full refund and airbnb stated theyre unable to help. The listing did not mention signing another legally binding document, or else I would not have chosen to book. I should not be out $1819.52 for their lack of disclosing information up front.

      Business Response

      Date: 07/21/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20353559

      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 21, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

      Best,
      ************
      Airbnb

    • Initial Complaint

      Date:07/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 12, 2023, I secured a house rental through Airbnb for August *****. According to Airbnb terms, it allows up to 48 hours for myself and the host to cancel the reservation. Further, in order for a host to cancel a reservation after the signed legal agreement, it must be under extenuating circumstances (link per cancellation policy *******************************************************).My reservation was paid in full, including any relevant taxes. On July 19, 2023, I received a cancellation notice. When I called Airbnb, I was told that the host had said that repairs were necessary; thus, they had to cancel my reservation. I asked for the information since I am inconvenienced, and my family is flying in from out of town. And the cancellation is due to repairs that will take longer than three weeks to complete. According to the Airbnb employee, the host was unable to repost the location for the same dates. When I checked today, July 20, 2023, the host relisted rental and modified the conditions to rent the location for a minimum of three nights. Both Airbnb and the host are breaking the law. The host intended to falsely claim problems in order to cancel the contract and then relist the property the following day with new terms requiring a three-night minimum stay. If the repairs are completed, the contract remains in effect because I did not agree to the cancellation of the rental. Both sides must agree legally and legally because it's a binding contract. The revocation must happen before acceptance. An exception to this rule occurs if the parties agree that the offer will remain open for a stated period of time. Although I have been refunded, this has caused major inconveniences and financial impact not only on myself however my guest flying in from out of state. I am requesting the host and Airbnb either: 1). uphold the legally binding contract, or 2). provide a comparable location for myself and my guests free of charge due to breaking a contract that has caused hardship.

      Business Response

      Date: 07/21/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of [19th July 2023]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb

      Customer Answer

      Date: 07/21/2023

       
      Complaint: 20352869

      I am rejecting this response because:
      Airbnb and host are in violation of commercial law. The contract was a binding contract and can not be cancelled because the host incorrectly priced rental and then changed the terms to 3 night minimum stay. Due to violation of law my request was for Airbnb to uphold the contractual agreement that they allowed the host to illegally cancel and then repost under different terms. Or Airbnb to take full accountability for unlawfully allowing the host to cancel due incorrectly pricing rental. Then allowing the host to relist for the same dates but under different terms. I never agreed to cancellation and therefore the binding contract was illegally terminated. Airbnb has failed to honor upholding original contract or providing a place free of charge due to violating US commercial law.

      Sincerely,

      *******************************

      Business Response

      Date: 07/22/2023

       Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 22,2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a reimbursement for damaged items as well as a refund for my stay with Airbnb since May 16, 2023 due to a sewage leak within the airbnb I rented from April 29-May 4th. I have attached a summary of the issue, along with photos and the reimbursement amount and the amount of correspondence between myself and airbnb since 5/16/23. Regarding my full refund claim for the stay, I have called Airbnb weekly since May 22, 2023 and continue to be "transferred" to a supervisor or that someone will call me back. I have been told that my case has been updated to "urgent" given the length of time since my first call but there has been no resolution and no one has ever called me back. I also have a personal damage reimbursement claim due to my personal belongings being damaged by the flooding that was approved by Airbnb on July 7, 2023 and i was told i would have my money within a week (around 7/17/23) and I have not received anything as of 7/20/23. I have attached the correspondence confirmation that the money was going to be sent. I am seeking a full reimbursement for my stay of $1,306.37 as well as $892 for my damaged items.

      Business Response

      Date: 07/20/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20351782


      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 21,2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.


      Best,
      Airbnb


      Customer Answer

      Date: 07/21/2023

       
      Complaint: 20351782

      I am rejecting this response because:

      I received the attached email and I have responded and called with no response. I called airbnb and was told the "supervisor" is going to call me and to "keep my line open" and I have not received a call or response to my email. 

      I did receive a response regarding my reimbursement claim indicated it has now been processed and will be in my account within a few days. Funny how I followed up every day this week and didn't receive a response until I got BBB involved. 

      Sincerely,

      *****************************

      Business Response

      Date: 07/21/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20351782

      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 21,2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

      Best,

      *****

      Airbnb

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20351782

      I am rejecting this response because the "specialized customer support teams" has yet to actually reach out. I keep receiving emails that someone will reach out, yet no one has called. When I call Airbnb and request to speak with the "Specialize customer support team", I am put on hold and then I am giving the below reasons as to why someone on the "specialized customer support team" can not speak to me... 1. he is working on another call. 2. He is out of town. 3. He is gone for the day 4. He is not yet available. 5. He's not picking up his phone. 

      Every excuse is ended with "keep your line open as someone will be calling you back within the hour". 

      Again, this refund was requested on May 22nd, over TWO months ago and I have yet to speak to anyone who can actually help me.  

      Sincerely,

      *****************************

      Business Response

      Date: 07/25/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20351782

      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 24, 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.

      Best,
      Airbnb

    • Initial Complaint

      Date:07/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had SEVERE issues with a reservation and account fraud and was advised to fill out a supplemental claim back IN JANUARY and they just keep stringing me along, saying forwarded to right **** or other excuses. THIS IS INSANE. IT IS JULY! I expect a supervisor to send payment via check and handle account fraud immediately.

      Business Response

      Date: 07/20/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20350646


      The complainant is currently working with our specialized customer support teams that handle these types of matters as of July 21,2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.


      Best,
      Airbnb


      Customer Answer

      Date: 07/21/2023

       
      Complaint: 20350646

      I am rejecting this response because: they have stated this since JANUARY and keep saying the same thing without actually doing anything, SO NO, this is ABSOLUTELY UNACCEPTABLE and a lawsuit will be filed.

      Sincerely,

      ***********

      Business Response

      Date: 07/22/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case #********
      The complainant is currently working with our specialized customer support teams that handle these types of matters as of [July 22,2023]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20350646

      I am rejecting this response because:  This has been the same song and dance the last 7 MONTHS!  since JANUARY.  just games.

      I will proceed with lawsuit since they keep just stringing me along.  this is BS and they know it.  Might exhaust other people to give up, but sorry, Airbnb, you will learn an expensive lesson.

      Sincerely,

      ***********

      Business Response

      Date: 07/24/2023

      Better Business Bureau Inc.
      *************************************************************************; 94607
      Re: Case # 20350646

      The complainant is currently working with our specialized customer support teams that handle these types of matters as of 25 July 2023. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
      Best,
      Airbnb


      Customer Answer

      Date: 07/25/2023

       
      Complaint: 20350646

      I am rejecting this response because:

      AGAIN, THIS IS UNACCEPTABLE AS YOU HAVE BEEN GIVING ME THIS SAME LINE SINCE JANUARY....8 MONTHS AGO!!!! AND NO ONE ELSE CONTACTS ME TO RESOLVE IT.  NOT A WORD.  SO I WILL PROCEED WITH LAWSUIT.

      Sincerely,

      **** Ce

    Airbnb, Inc. is NOT a BBB Accredited Business.

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