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Airbnb, Inc.Headquarters
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Important information
- Customer Complaint:
BBB’s profile for Airbnb, Inc., was created in April 2011. A review of complaints was done in October 2024. Complaints on file state cleanliness concerns.
BBB recommends consumers and hosts to review the following:
Ground rules for Hosts
Ground rules for guests
What to do if the place you're staying isn’t clean at check-in
For additional support, please visit AirBnB's Help Center.
Complaints
This profile includes complaints for Airbnb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,316 total complaints in the last 3 years.
- 2,159 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have contacted Airbnb five hours ago. Informing them of a suspected gas leak. Gas was actively leaking into our Airbnb residence for two hours myself my husband and my three-year-old son were all exposed to the gas leak. Airbnb has failed to accommodate us with providing us a new and safe place to stay. Ive been getting the go around and being shuffled back-and-forth between departments none of which are willing to accommodate us and our need. At this point we are considered homeless and without a place to stay that is safe. Our son is autistic and does not do well with transitions. This has been detrimental to his day and to his overall cognitive development. We feel unsafe staying in a home in a city that were not aware of much of anything in. We traveled across the ************* to stay in this Airbnb for a month in order to move into our new home. Airbnb has failed to answer any questions or comply with any requests in order to getting out of this home and being free and safe of carbon monoxide poisoning. This home was also advertised as pet and child friendly. The fence in the backyard is broken along with poison ivy that the host did not inform us of until after we had moved in. My son has touched poison ivy so if my animals. Nothing here it has a child safety locks for child proof whatsoever. Knives are stored underneath bottom cabinets in kitchen. No outlet covers. This is advertised as an extended stay Airbnb however we were not provided with any cleaning utensils toilet paper paper towels microwave TVs. I have spent over $500 accommodating my needs for what an Airbnb should have at minimum for an extended stay.Business Response
Date: 05/31/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17292273
The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 31, 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.Best,
AirbnbInitial Complaint
Date:05/30/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First issue: it was guest named *****************************:She smoked inside my apartment and as result I received a fine from landlord. Airbnb refused to refund this damage. I sent them all documents and proof that *** was smoking which was against my rules and I stated in my listing there are high fee amounts if anyone smokes. Airbnb did not care at all to pay this fee. Also, *** agreed to pay me $200 for extra cleaning which I have not received. I did not receive the $200 or the $5000 citation from landlord for smoking inside.Second issue ******************* Airbnb took my payout without any rights!I have a guest who stayed there for one night and then he canceled for no reason. I explained to him my refund policy is clear and no refund policy goes for everyone. He said apartment was not clean which is completely false as I have receipts from Cleaning lady apartment was super clean. He stayed there for a night he then canceled his booking! The. Airbnb refunded his money back out from my money without any rights or without any communication with me I need the full amount of $605.28 to be refunded back asap! My cancelation policy is clear! And there was no issue with my apartment was super clean when he checked in. 3rd issue: Guest Name: Guan *************** This guest broke my night stand, trashed my place, failed to report the exact guest number, and broke all rules: he was eating on bed and living room, he did not report guests correct number, he broke expensive night stand. I called airbnb after he checked out they said I can keep the $200 Security deposit but airbnb went and give my money back to this guest without my permission even though they had all proof that my property was damaged.Business Response
Date: 05/30/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case #********The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 30 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Charlie,
AirbnbCustomer Answer
Date: 05/31/2022
Complaint: 17291877
I am rejecting this response because:Your team did not resolve my issues and they are not responsive.
very bad customer service from agents over seas who keep getting my cases transferred from an agent to an other so many times without any progress made and without any resolution. I have provided all proofs and docs that backs my claims. If i don't get a resolution I will be taking this matter to small claims court.
i need you SF headquarter to take charge of these cases and resolve my issues asap!
Sincerely,
Ahmed ElghiyatiBusiness Response
Date: 06/01/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case #********
The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 30 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
******,
AirbnbCustomer Answer
Date: 06/01/2022
Complaint: 17291877
I am rejecting this response because:Airbnb is not resolving my issue and their customer service has made my life a nightmare!
they took money out of account for no reasons I have proof that Im on the right side!i need my issues to be resolved asap!
Sincerely,
Ahmed ElghiyatiBusiness Response
Date: 06/03/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case #********
The complainant is currently working with our specialized customer support teams that handle these types of matters as of [1st June 2022]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Best,
AirbnbCustomer Answer
Date: 06/03/2022
Complaint: 17291877
I am rejecting this response because:airbnb is not providing a resolution!
Sincerely,
Ahmed ElghiyatiBusiness Response
Date: 06/09/2022
We have already issued our final decision to the user and we won't be able to support the user further. Below was the final decision email sent to the user for all the issues reported:
For Issue 1:
Hello Ed,
This is Ginrey again from Airbnb, thank you for taking my call, once again we really do apologize but we are unable to reach an agreement with your guest for the $5000 payment of the fine, since there is no security deposit on this reservation and our aircover does not cover fine, as discussed, I will reach out to our higher *** to further consult your request however I would like to set your expectation that we do not have any coverage for fines you may check this link for more information https://www.airbnb.com/aircover-for-hosts
For issue 2:
Hello Ed,
Thank you for sharing your thoughts with us.
Upholding the policies and standards that protect our community is very important to us. Weve given your case and its details careful consideration, and we determined that no payout for this reservation.
We understand that this might not be what youd hoped for, but we came to this outcome because there was a confirmed **************** Violation.
Our review is complete now, and we wont be able to offer additional support on this case at this time.
If youd like to provide feedback on Airbnbs policies or your experience, you can do so any time at:
airbnb.com/feedback
For Issue 3:
Hi Ed,
Thank you for your patience while we were negotiating with your guest on the additional guest fees.
Upon discussing with your guest, we regret to inform you that your guest disagreed to paying additional fees for bringing their friend. While we do understand that you disclosed in your listing description that any visitors must be disclosed prior to you for security purposes, we agree that the consequences of bringing such (penalty fees) were not disclosed prior to the booking. Therefore, the guest did not agree to paying such amounts when booking with you, and as this was not promised, we are unable to obligate them to pay such without their agreement.
For future cases, should you wish to collect any penalty fees from your guest when house rules were not followed, we would like to advise you to disclose in our listing description that fees would be required should guests fail to comply to the rules stated by you, the host.
We also see that upon review, the fact that the guest brought additional guests were not shared to Airbnb until ****************************************** order for us to promptly investigate and provide a fair resolution for all parties, we would like to ask for your cooperation to report any incidents within at least 48 hours for us to review and investigate. Unfortunately we see that the mention of additional guests were only shared to us via the ***************** request which was filed on 22 May, which was 4 days after the guest checked out. For this reason, we will not be able to provide any further support at this time regarding the extra guest and penalty fees.
Next, regarding the review left by the guest, as our previous ambassadors has shared, we were unable to find any violations under our Review Policy. For this reason, we are unable to remove the review, and it will remain in our platform. We understand that this is not the ideal outcome you were hoping for, however we would appreciate your kind understanding.
We are sorry for the inconvenience caused, however we would like to inform you that our review is complete now. As we consider this decision final, we will not be able to offer additional support on this case at this time.
If youd like to provide feedback on Airbnbs policies or your experience, you can do so any time at:
airbnb.com/feedback
***************************
Initial Complaint
Date:05/30/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/31/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17291820
We have reviewed the facts related to the case number <2020043725847> and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Airbnb
Customer Answer
Date: 05/31/2022
Complaint: 17291820
I am rejecting this response because:Airbnb is claiming that my issues do not fall under their guest refund policy, when in fact 3 of my major issues fall under their policy. Including pests, unclean premises, and inaccurate description of amenities that were supposed to be provided.
Sincerely,
Madison Radenhausen
Business Response
Date: 06/05/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17291820
Since the time of the complainants rebuttal, we have addressed the complainants concerns to the email address on file for the applicable profile, and consider this matter resolved as of June 1, 2022. We regret any inconvenience that this process may have caused and we wish the complainant the best in the future endeavors.
Yardley
Airbnb
Initial Complaint
Date:05/30/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/30/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case #********
The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 30 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Charlie,
Airbnb
Initial Complaint
Date:05/30/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/31/2022
100 ******** Suite 625
*******, ** 94607
Re: Case # 17291492
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue.
Sincerely,
Airbnb
Initial Complaint
Date:05/30/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/01/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17290734
We have reviewed the facts related to the case number 17290734 and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Yardley
Airbnb
Initial Complaint
Date:05/29/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/30/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17290643
The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 30, 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Best,
Airbnb
Customer Answer
Date: 05/30/2022
Complaint: 17290643
I am rejecting this response because: just working on it is not a good enough. I did not do anything to deserve to be all the sudden shut down from using their service. I cant understand their response but to think this was a discrimination. No one complained about my relashionship with other members. They almost made me become homeless because of this. This is discrimination
Sincerely,
***********************
Business Response
Date: 06/02/2022
100 ******** Suite 625
*******, ** 94607
Re: Case # 17290643
The complainant is currently working with our specialized customer support teams that handle these types of matters as of June 01, 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Best,
Airbnb
Initial Complaint
Date:05/29/2022
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/29/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17290063
We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our claims/resolution/safety team has already issued their final decision on this matter. Please refer to our direct correspondence on May 29 2022.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
Charlie,
Airbnb
Customer Answer
Date: 05/30/2022
Complaint: 17290063
I am rejecting this response because: Their policy states I am entitled to a refund. I have MORE than proven the guest with Covid was staying in their house, there is nothing about registering guests or register guest being a requirement. They are making things up to get out of paying.
Sincerely,
*************************
Business Response
Date: 06/01/2022
100 ******** Suite 625
*******, ** 94607
Re: Case # 17290063
We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our claims/resolution/safety team has already issued their final decision on this matter. Please refer to our direct correspondence on May 29 2022.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
Airbnb
Customer Answer
Date: 06/01/2022
I have reviewed the response made by the business in reference to
Sincerely,
*************************
Initial Complaint
Date:05/29/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/30/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # ********
We have reviewed the facts related to the case number ******** and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Airbnb
Best regards,
Customer Answer
Date: 06/03/2022
Complaint: 17289600
I am rejecting this response because:
AirBnB contacted me to let me know they had received my information and complaints. When I asked what further actions AirBnB intended on taking, including interviewing me (which would be necessary to conduct an investigation), AirBnB deflected the question back at me, as if it was my job to provide all further information. This is not how investigations workI know because Ive helped conduct them. When I asked what measures AirBnB taken against the host, I did not get a timely answer. I should also note that this correspondence reflects the same pattern of being given vague reassurances from AirBnB with zero follow through. When I originally contacted AirBnB about this matter, I was promised a follow up phone call. This never happened, and AirBnB repeatedly blew me off, which is why I filed this complaint. Unless and until AirBnB properly interviews me about what happened as part of an investigation or provides concrete evidence it has taken action against the host, I have no reason to trust or believe its vague reassurances.
i
Sincerely,
*******************************
Business Response
Date: 06/04/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case #********
The complainant is currently working with our specialized customer support teams that handle these types of matters as of [3rd June 2022]. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
Best,
Airbnb
Customer Answer
Date: 06/10/2022
Complaint: 17289600
I am rejecting this response because:I am still working with AirBnB towards a resolution of this matter.
Sincerely,
*******************************
Business Response
Date: 06/13/2022
Thank you for following up with us *********. We appreciate your continued attention and cooperation with us thus far. Please note that we sent our previous message to provide an opportunity for you to share with us any more information that you may have had regarding this case before sharing the outcome of our investigation. We are sorry if we caused any frustration; please know that that was not our intention.
Upon review of this case, including the host's account, and the information you provided, we have confirmed that the host did indeed violate our policies and Terms of Service, and we're requiring them to update their listings to comply with our policies, as well as acknowledge and agree that they may not charge a guest an additional fee for a previously confirmed room if the room is unavailable. We've also issued them a final warning. Although the Host disclosed a $14.99 service fee on their listing, we understand that amount was incorrect and that they also charged you to upgrade to an available room, and for a security deposit. Those charges did not comply with our policies because they were not disclosed at the time of booking, and because the room should have been available to you. Thank you for reporting your concerns and sharing your feedback.
In order to help protect our community members as much as possible, we advise our guests to keep communication and payments within our platform. On certain occasions, we understand that hosts may collect certain authorized fees and taxes from guests directly outside of Airbnb, such as security deposits, resort fees, incidentals and local occupancy taxes as long as they are disclosed in the listing description prior to booking. More details on our policy can be found here: https://www.airbnb.com/help/article/199/paying-outside-airbnb
We also want to ensure that guests are protected and supported when trips don't go as planned. If you check in and the place is not what was expected, we would like our guests to contact the host and to Airbnb within 72 hours. For future trips, we would appreciate it if you can keep this in mind should you encounter any issues. You can get full details about our AirCover for guests program here: https://www.airbnb.com/help/article/3218/getting-protected-through-aircover
We look forward to hearing from you soon, and please do let us know should you have any questions.
Initial Complaint
Date:05/29/2022
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 05/30/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case # 17289425
We have reviewed the facts related to the case number <2020043613004> and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Airbnb
Customer Answer
Date: 05/31/2022
Complaint: 17289425
I am rejecting this response because: I attached their response to me. Airbnb is not giving me the refund the host said they would provide, that was also in writing. I am so confused how this is okay especially given the circumstances and why this is such an issue. A refund was clearly promised. Do they not hold their hosts accountable at all???? We were not safe at that airbnb and the evidence is clear. How can a company as large and well known as Airbnb do this to its customers? I have received partial refunds in the past for the wifi not working!! But a refund is not deemed necessary after having to leave in the middle of the night due to domestic violence?? This just doesn't add up. Not to mention they took my honest review down about what happened to us. Zero repercussions to the host and no one booking this listing will have any idea what they are getting into. Such a scam.
I appreciate your attention on this matter, I truly hope it doesn't happen to anyone else. I will never recommend anyone book through Airbnb after this.
Sincerely,
****** Israel
Business Response
Date: 06/03/2022
100 Broadway Suite 625
*******, ** 94607
Re: Case # 17289425
Hi ******,**** here with Airbnb. Thank you for your patience while we worked on your case. It's ok, what I wanted to discuss is the following:I definitely understand that when you book a place you have certain expectations and I'm sorry that this place didn't meet those.
We see that this isse occurred on the reservation with check in May 5, 22, 22 and the issues where reported to Airbnb after check out date, until May 19th. In line with our Rebooking and Refund Policy, for your case to qualify we wouldve needed you to contact us about your problem within 72 hours of check-in.For more details on this policy, you can go to our Help Center:airbnb.com/help/article/2868I understand this might not be the outcome you expected, however, for Airbnb is very important to follow the processes and policies. I really do hope that you don't have to go through any similar situation in the future, but in case you do, please don't hesitate to contact us back within the required timeframe.Because Airbnb no longer has the power to process a refund, we contacted the host about the situation and they stated that they will issue a refund to their discretion trough Airbnb as soon as they determine how much of a refund they would agree to give. Now is up to them to decide if a refund will be given or not.Airbnb is always working towards improving the processes to better assist our users. Please feel free to submit your feedback at:
airbnb.com/feedbackThank you for your time and patience..
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
Airbnb
Customer Answer
Date: 06/04/2022
Complaint: 17289425
I am rejecting this response because:
How is one supposed to know of a 72 hour policy when it is not disclosed and the host promised a refund? Please tell me how I could have made a different decision with the information I was given. The host knew about this 72 communication policy and delayed me on purpose. If you can't see that you are blind and shame on you for not holding your hosts accountable when they list on your platform. Do better.
Sincerely,
****** Israel
Business Response
Date: 06/07/2022
Better Business Bureau Inc.
100 ******** Suite 625
*******, ** 94607
Re: Case 17289425
We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team has already issued their final decision on this matter. Please refer to our direct correspondence on 05/25/2022.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
*****
Airbnb
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