Complaints

This profile includes complaints for Airbnb, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Airbnb, Inc.

  888 Brannan St. Floor 4 San Francisco, CA 94117

• 

  AIRBNB rentals

  3 Colony Park Cr Galveston, TX 77551

• 

  Airbnb, Inc.

  2851 66th Way N Saint Petersburg, FL 33710-3144

• 

  Airbnb, Inc.

  1837 Nice Court Kissimmee, FL 34747

• 

  Airbnb.com

  3795 Soapstone Rd Decatur, GA 30034-6912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airbnb advertises a 24/7 safety line as part of their AIRCOVER. They will not provide the phone number for this help line leaving user at risk. It is irresponsible to knowingly misrepresent the accessibility of an emergency service.

  Business Response

  Date: 06/01/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607

  
  Re: Case #********
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of June 1 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  

  Best,

  Yardley
  Airbnb
  

  
  

  Customer Answer

  Date: 06/01/2022

   
  Complaint: 17296766
  
  I am rejecting this response because: Air BnB did not provide me the priority safety helpline advertised in their Air Cover product. Their response in no way addressed the issue I posed. The issue they state they are working through has been closed without my input and never came to resolution.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/03/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 02nd June 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,
  Airbnb
  
  

  Customer Answer

  Date: 06/07/2022

   
  Complaint: 17296766
  
  I am rejecting this response because: Airbnb continues to close my tickets instead of "working my issue" in contrast to what the airbnb representative indicated. I can't rely on airbnb messenger to address my issues since they close my tickets before resolving the issue and without my confirmation. This is why I've filed the BBB complaint. The company is unreachable via their help desk.

   

  Please address my initial complaint here as you have not been able to do so through your app.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/08/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607

  
  Re: Case #********

  
  Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue. 
  

  Sincerely,
  *****

  Airbnb
  

  
  

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17296766
  
  I am rejecting this response because:

  Previously in this email exchange you confirmed that your team is working on my issue, but now you state you can't find the account associated with this complaint. Which is it, did you confirm the ongoing effort to resolve my issue and then lose my account, or did you never actually confirm that your team was working my issue? Your responses lead me to believe you are providing false information, have you located my account or not?

  For reference, Account user: *************************

  Account phone number: **********

  Account email: ***************************.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/09/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case # 17296766

  
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of June 09, 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,
  Airbnb
  

  
  

  Customer Answer

  Date: 06/09/2022

   
  Complaint: 17296766
  
  I am rejecting this response because:

   

  Your help agent told me that airbnb will be correcting their air cover sections of your website to include an accurate description of your "24 hour emergency helpline", when will this be completed?

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/22/2022

  We have already addressed the user's question and we won't be able to clarify it in a better way. Below was the email sent to the user:
  
  In the event of an emergency, you may contact us via contact us option, so we can direct you to a specially trained safety agents.

  You may check this link below:
  https://www.airbnb.com/help/article/1542/get-help-or-contact-airbnb

  Get help or contact Airbnb - Airbnb *********** Contact your Host or guest. Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation. Or you could try calling them. Explore the ************ Visit the *********** to find answers to common questions, including information about:. Refunds; Reviews; Payments; Cancellations; Visit the Resolution Center www.airbnb.com

   

  ***************************

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved a property through Airbnb for 6 nights and 5 days in *********. From the night we checked in until the day we checked out was a nightmare. The 1st night we found out the place was infested with roaches. Next we noticed the furniture advertised was missing. We chose the property because of how beautiful it looked in the pictures it wasnt true in person. When we tried to reach out about the roaches the following morning, it took HOURS for someone to respond. When we finally got in touch with some, they wanted to play the back and forth game of send pics before they send someone out to investigate. That also took so long for an exterminator. They came and sprayed chemicals around my 2yr old child instead of just moving us into a cleaner property. The man that came said the place was INFESTED. Select Villa didnt care to fix or correct the problem. They said and I quote, Well you already had a $200 credit. That credit was from Airbnb and had nothing to do with them. All in all it was a nightmare we didnt even get to enjoy our vacation because it was spent on the phone and us having to clean, sterilize and pest control.

  Business Response

  Date: 05/31/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #  17294362

  Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint. In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue. 
  

  Charlie,
  Airbnb
  

  
  

  Customer Answer

  Date: 06/01/2022

   
  Complaint: 17294362
  
  I am rejecting this response because: Here is the information requested. It was under my husbands name *******************************

  the email address: ***************************

  telephone number: ************

  reservation code: HMCNTBDCJH
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/05/2022

  Hi ***********,

  
  My name is ******* and I work here at Airbnb. Im writing in reference to your BBB case  17294362.
  Im sorry you have had a frustrating experience regarding reservation HMCNTBDCJH. 
  After fully reviewing your case, I noticed that the issue has been resolved as we have issued 20% of refund from our end

  
  If you have any additional questions or concerns, please do not hesitate to let me know by replying directly to this message.
  

  Kindly,

  Yardley

  Airbnb

  
  

  Customer Answer

  Date: 06/07/2022

   
  Complaint: 17294362
  
  I am rejecting this response because: A 20% refund is hardly enough to compensate for the money spent cleaning and disinfecting the property, Or even the time we spent reaching out and waiting for responses. We waited hours to hear back from the Host after our initial email informing her of the problem. She not only showed no concern but she had someone come to spray CHEMICALS around my 2 year old son, Which she only did after we had to contact the resort. Then when we reached out to Airbnb, they also took a day at a time to reply to our concerns. By the time someone really reached out to us the vacation was over. There was a lot of miscommunication and confusion. We were asked when were we leaving and that somehow got confused with us not wanting to leave. So not only did ***** show no regards to our well-being  neither did Airbnb. We have been transferred, handed off and placed on hold for hours. We spent most of the vacation in contact/communication with Airbnb. This incident has been more than just frustrating, it has been a nightmare. It really is unacceptable that guests be treated this way regardless of their race, *** or religion. When we went to write a review for the property it was disabled. And to add insult to injury, Airbnb allowed the host write A FASLE review about how we refused to leave the house. So in short that 20% refund is like a slap in the face.
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/08/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case # 17294362
  
  Since the time of the complainants rebuttal, we have addressed the complainants concerns to the email address on file for the applicable profile, and consider this matter resolved as of May 30, 2022.  We regret any inconvenience that this process may have caused and we wish the complainant the best in the future endeavors. 
  
  
  Best, 
  Ruby
  Airbnb
  

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17294362
  
  I am rejecting this response because: It is very unfortunate that this is how Airbnb treat their customers/guests. For It is the customers that help the company grow. It is unfortunate that this situation couldnt have been solved more amicably so the need for outside intervention wouldnt be considered.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an AirBnb that was so filthy that it violated health and safety codes. I told AirBnb about it and asked for my cleaning fee back and compensation for all the cleaning we had to do ourselves and they refused. The house is still available to rent despite them knowing that the house is disgustingly dirty. They have also allowed the host to leave a review on my profile on a public site which accuses me of theft of which I am innocent. This is casting aspersions on my good name. I am not a criminal and I have perfect reviews from all my other stays. I have sent many, many emails back and forth with AirBnb complaining about this issue and they refused to help. This house should not be rented to anyone and AirBnb should not be allowing people to accuse me of breaking the law on a public forum. I am 100% innocent and they have zero proof.

  Business Response

  Date: 06/05/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case 17285509
  
  We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team has already issued their final decision on this matter. Please refer to our direct correspondence on 05/05/2022.
  We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
  Airbnb

  *****

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment through AirBnB for a one year stay at Zeus apartments located at ************************************************************. When hosting longer stays, you may be subject to landlord-tenant laws that vary by jurisdiction and may impose more onerous legal obligations on you and provide guests with certain additional legal rights. Other Rules: It's also important to understand and follow other contracts or rules that might apply to your listing, such as leases, timeshare ownership rules, condo board or co-op rules, homeowners association (HOA) rules, or rules established by tenant organizations. I had a thermostat issue hence, I had no heat. The repair was not made within the 24 hour period as required by ********** laws. My fan does not work in the bathroom which made it excessively hot in the small unit while doing laundry. The law was a limit of 10 days to make the repair that ship sailed a long time ago. There are other repairs that were not made as well. ******** 4:31 PM Zeus 12:50 PM Hi ********,I hope that this message finds you doing well. My name is ****** and I am part of the senior support team at ***********. I first want to say that I apologize for the issues you've been experiencing and am looking into your situation to ensure that we make this right for you. In reviewing your case, I understand that the current issues and requests include:Issues Reported:Bathroom exhaust fan not working Thermostat not working Blinds not staying up (living room)The outlet behind the couch needs cover (living room)Flooring at front door raising needs repair Intercom not working AirBnB told me that there was no evidence of any of this although I forwarded them correspondences from Zeus that show that these issues exist including the emails in relationship to Zeus having ordered the fan. If the fan was working why would they need to order one to repair it? If you asked of Hosts to follow tenant laws I was protected prior to even arriving here.

  Business Response

  Date: 05/31/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********

  The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 31 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  

  Charlie,
  Airbnb
  

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an AirBnb listing for my travel in ***** from 6th may until 11th Jun 2022 I traveled for 2 weeks and upon my return when I announced the host one day prior that I will be back to his location he stated that someone else is in his location so he cannot host me anymore.I contacted AIRBNB support and they offered to refund the ammount of 2 weeks (starting from the time that my host annonced me that he cannot host me until the 11th Jun 2022) I wanted a full refund.https://www.airbnb.com/help/article/248/if-something-goes-wrong-during-your-stay On their website they say that if something goes wrong during my stay they (AIRBNB) will help me relocate or they will give me a full refund None of this happened, Airbnb support does not respond I had to find myself another place to stay from 27th of May until 11 th of June.

  Business Response

  Date: 05/31/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********

  The complainant is currently working with our specialized customer support teams that handle these types of matters as of May 31 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  

  Charlie,
  Airbnb
  

  
  

  Customer Answer

  Date: 06/01/2022

   
  Complaint: 17293406
  
  I am rejecting this response because:
  

  The issue was signaled on 27th May and I still did not received an answer from Airbnb. On their website they have a full refund policy and they help you relocate if something goes wrong. This is why I trusted AirBnb but they did not helped me at all. More on this I also had to find myself another place to stay. Good thing it was that I have friends who can send me money so I can pay for my new reservation. If it was for Airbnb I would had slept on the streets.

   

  So I expect a full refund on this As Soon As posible with no other delay from Airbnb support
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/03/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********
  
  Thank you for reaching out about your experience with Airbnb. Rest assured that we are looking into this matter.
  While we investigate, please know that it may take up some time to resolve your complaint.
  In the meantime, this case can remain open unless you have already reached a resolution, in which case you can let us know.
  Thank you again for your ongoing patience.
  
  Airbnb
  
  

  Customer Answer

  Date: 06/03/2022

   
  Complaint: 17293406
  
  I am rejecting this response because:

  Starting with the guest refund policy that is available here

  https://www.airbnb.com/help/article/2868/rebooking-and-refund-policy

  It says that AirBnb will provide Full or Partial refund [...] "The amount refunded depends on the severity of the Travel Issue, the impact on the guest, the portion of the stay affected, and whether the guest vacates the accommodations"

  So 1. The ammount refunded depends on the severity of the Travel Issue what does that mean??

  I left Mosab apartment from 15th May and I wanted to return on 27th and it was on 27th May when he told me that is someone else in the apartment and he cannot host me anymore.

  This means that we cannot know for sure if someone else came from 15thmay or 27th may so the amount of the partial refund is unfairly determined.

  2. Host fails to provide access to the accommodations. Yes he did failed to provide access to the accommodation he said that he cannot host me anymore.

  More on this "(ii) use our reasonable efforts to help you find and book another Accommodation for any unused nights left in your booking which is reasonably comparable to the Accommodation described in your original booking in terms of size, rooms, features and quality." Airbnb did not respond in time and I had to find another accommodation by myself and my travel budget was affected, my whole holiday was affected as well I had to pay for another accommodation and I had an unplanned expense due to this issue.

  So back on point 1 "The ammount refunded depends on the severity of the Travel Issue" The travel issue made by Mosab (the host) came with other expenses on my end and also ruined my holiday, Also Airbnb failed to fulfill the tearms stated in their policy failed to solve my issue in a professional matter, failed to respond promptly and due to this I still request a FULL REFUND

   

   

   

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/04/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********

  The complainant is currently working with our specialized customer support teams that handle these types of matters as of June 3 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  
  Best,
  Airbnb

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that my wife and I were discriminated against based on the fact that our host accounts and stay accounts were deactivated and we were ignored on appeals because of my background. Its near impossible to talk to someone about this situation. My wifes background is clear and my history is over 20 years old. I havent gotten any new charges. Ive completed all of my requirements (probation, restitution, and fines). My rights were restored in 2011. Ive applied for a simple pardon and am waiting on that decision. Airbnbs slogan says belong anywhere. Where can I belong? Where can my wife belong? On March 27, 2022 Airbnb sent notice of permanent deactivation of my account based on a criminal match conducted by ************ API product offered by Inflection Risk Solutions LLC. I tried to reach out to this company but was unsuccessful. They also notate that they dont make decisions regarding Airbnb accounts. I submitted an appeal the same day and never heard back. On May 10, 2022 having to do with my wifes account, *an * of Airbnb asked for photos of us that were not internet stock photos and a recent utility ****. I sent that within 48hrs and have not received a reply or activation.

  Business Response

  Date: 05/31/2022

  
  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #  17293315

  
  We have reviewed the facts related to the case number <17293315> and considered the proposed resolution.
  In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns. 
  We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
  
  Airbnb

  
  

• Initial Complaint

  Date:05/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card for Airbnb and I added it to my account through there iPhone app. I booked my stay through their website and through that the gift card was applied. Apparently you can have an account through their website and through the phone app. Since I booked my stay through the website they refuse to apply the credit to my stay. I tried several time through customer service to resolve this but they refuse to apply the gift card to my stay. I don't understand why they would allow you to have two accounts for the same company or why that is my concern. I don't want to stay anywhere with them again if this is the business they conduct so I just want my gift card refunded or applied to my stay. They refuse to take either action and said my only choice is to book another stay with them.

  Business Response

  Date: 05/31/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case 17293155
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 05/31/2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,

  *****
  Airbnb
  

  
  

  Customer Answer

  Date: 06/01/2022

   
  Complaint: 17293155
  
  I am rejecting this response because:  i have not received any additional follow up or resolution from Airbnb since I filed my complaint.  They have not reached out to me with any additional options other than to book another stay.  That is not reasonable to me as that just means I have to pay them more money and how do I know this won't happen again.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/03/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #********
  The complainant is currently working with our specialized customer support teams that handle these types of matters as of 02nd June 2022. Please continue to work with these specialists toward a resolution. Once an outcome has been reached, if you still require our assistance, please do respond here to let our team know.
  Best,
  Airbnb
  
  

  Customer Answer

  Date: 06/03/2022

   
  Complaint: 17293155
  
  I am rejecting this response because:  I spoke to specialist and they would not offer any resolution to my concern other than to combine my accounts they let me create without verification.  They wont credit my gift card or reimburse me for it.  They have offered no other solutions to resolve my concern.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/04/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case #  17293155

  
  Since the time of the complainants rebuttal, we have addressed the complainants concerns to the email address on file for the applicable profile, and consider this matter resolved as of Jun 02, 2022.  We regret any inconvenience that this process may have caused and we wish the complainant the best in the future endeavors. 
  
  Airbnb
  

  
  

  Customer Answer

  Date: 06/06/2022

   
  Complaint: 17293155
  
  I am rejecting this response because: Airbnb has never resolved my concern they just closed my case.  I still have not been reimbursed me for the gift card or refunded it.  They have also not offered any other satisfactory resolution.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/08/2022

  Better Business Bureau Inc.
  100 ******** Suite 625
  *******, **  94607
  Re: Case # 17293155
  
  We appreciate the time youve taken to share your concerns with our team. Upon investigation we found that our resolution team has already issued their final decision on this matter. Please refer to our direct correspondence on 06-02-2022.

  
  We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.

  Stella,

  Airbnb

  
  

  Customer Answer

  Date: 06/08/2022

   
  Complaint: 17293155
  
  I am rejecting this response because:Airbnb had offer no solution in this matter they just give the same answer over and over which is not an answer.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/22/2022

  We have already issued our final decision on this matter and we won't be able to support the user further. below was the final decision emall sent to the user:
  
  We're sorry, but we can't transfer gift card credit from one account to other. Also We cannot combine accounts and merge into one. As previously informed I have deactivated other account and kept just one account with correct email address.
  
  Don't hesitate to let us know if you have any other questions. We are here for you whenever you need us at www.airbnb.com/help

  
  

  ***************************