ComplaintsforTruePeopleSearch.com

Searchers of Records

Additional Complaint Information

Customer Complaint:

TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2023. Complaints processed by BBB state issues with personal information being reported.

For details on how to remove information please go to https://www.truepeoplesearch.com/removal.

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Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did NOT and DO NOT Authorize my personal information to be public. I am a victim of identity theft and abuse and putting my information such as my physical address and contact information online and to the public puts me in danger and at further risk
Business response
06/14/2024
Hello,

Addresses are matters of public record provided by the ************************ We cannot remove an address from showing in a search result. We can however remove your personal information from showing at that address.

If you would like to opt out your personal information, follow the instructions on our removal page.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When my phone number is searched on ******* a link to truepeoplesearch.com with my name and other personal information appears on the search results
Business response
06/11/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I don't authorize my information on the website, I can *** the company because it has my all info. Please remove my information
Business response
05/30/2024
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

******************************************

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This page states that I am married, when I am not, nor have I ever been married. Much of the rest of the information about me seems accurate, so this is very distressing for me, and as you can imagine, my fiance. Your contact page on your website indicates "we do not accept requests for correction." My attorney is copied on an email I sent to your office.. Please be aware that if I do not hear immediately about this matter, legal action will absolutely be taken, including a civil complaint injunction relief and damages. I can be reached at *********************** A link to the TruePeopleSearch.com's post with my information incorrectly stating I am married can be found here ***********************************************************************************
Business response
05/24/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This data broker does not have a functioning path to have my personal information removed. Their website offers an Opt/out that simply not work and appears never intended to work. Ive been trying for months.
Business response
05/24/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
During April 2024 I noticed on ****** the True People Search web page my name, address, phone # and a statement saying I have a arrest records, criminal history and a registered *** offender. these are false statements. I have never been arrested, never been a jail and I am definitely not a registered *** offender. I am Chaplain in the State of CT, President of a ******************************** and the statements made on their web site are very discriminating and harmful to me personally. I have sent several email and messages to them to remove this false information. they have not removed anything to date. I need help from the BBB to resolve this complaint. Many other people have registered similar complaints in the past two mounts. Thank you *************************
Business response
05/16/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
05/17/2024

Complaint: 21716006

I am rejecting this response because: I needed to furnish the *** web address which is: *********************************

Sincerely,

*********************
Business response
05/24/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/14/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My private information is still on this website. They are making it difficult to remove my information even when I try to request it properly. I request that this website immediately remove my personal information as it against my privacy. Also, remove my information from your affiliate websites. Please, do not repost (reuse) or sell my information on your website. I added the link below. Thank you. Link: *****************************************************************
Business response
05/16/2024
Hello,

The URL provided is for a different company site ****************************. Our website is TruePeopleSearch.com.

Best Regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
05/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The website will send a link to remove personal information from the site, however it only takes you to the main page. So there is no way to actually remove it. Maybe a complaint will work. I also sent a personal email but I highly doubt theyll actually read it.Here is the ************************************************************************
Business response
05/08/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
04/25/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This site will not remove your personal data as requested. I received notification from my security software regarding data broker sites selling my information. This site one on the list. It provides a link to the sites page to remove. The sites page has instructions to remove but they are not valid. It just wants to collect more verifying information on you to store. It never provides the option to remove. I've sent screenshots to the sites support email for assistance and receive no assistance.
Business response
04/30/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
04/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just found out that all of my personal information is in the website truepeoplesearch.com without my authorization and I want it removed. It has all my addresses, phone numbers, including a ****** map to my current residence. This should be illegal. Please help me get this removed please.
Business response
04/17/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
******************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
04/17/2024

Complaint: 21585988

I am rejecting this response because:
I tried this and they have not removed my information. They also have my wifes information, my ex wifes information and my parents. All of this has to come down because through them, people can access my information too. This company is stealing citizens personal information without consent.

Sincerely,

***** **** Feerman
Business response
04/18/2024
Hello,

TruePeopleSearch has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including census records, phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

Although TruePeopleSearch provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so TruePeopleSearch is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

The only way to verify the accuracy of the information provided is to contact the official state or county record holder for each record type. For example, the ********** of ***** Records/***** Statistics will carry record of birth, death and marriage, divorce.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
04/23/2024

Complaint: 21585988

I am rejecting this response because: This is my personal and confidential information and your company is intruding with my rights to my own privacy. Please remove my information from your website or I will pursue legal action in the form of a lawsuit.

Sincerely,

***** **** Feerman
Business response
04/25/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
04/25/2024

Complaint: 21585988

I am rejecting this response because I need to know that my profile has been erased from your website. Obviously it is my full name. That is how the problem began.
Here is the url: **********************************************************************
I want my information off your system.
I want confirmation from you that it has been erased and do not reinstall anything without my consent or I will take legal action, since my privacy is being violated.

Sincerely,

***** **** Feerman

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