ComplaintsforTruePeopleSearch.com

Searchers of Records

Additional Complaint Information

Customer Complaint:

TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2023. Complaints processed by BBB state issues with personal information being reported.

For details on how to remove information please go to https://www.truepeoplesearch.com/removal.

See all additional business information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
All of my personal (DOB, phone number, email address, property and employment information are exposed by True People Search.com they even have a map of my property with a link that shows the interior of my home, this is more than a VIOLATION OF MY PRIVACY AND I AM VERY CONCERN ABOUT MY SAFETY. I have requested my information to be removed immediately and they still giving me the around. I have minor living in my house, I need for my loved ones and for my SAFETY all of my information from True People Search.com REMOVED IMMEDIATELY and for True People Search.com to EVER again used or exposed my information as they don't have my consent.
Business response
07/09/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
******************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/09/2024

Complaint: 21953049

I am rejecting this response because: I have done the removal process twice, they are supposed to response within 10 days, I have never received a response and neither my records has been removed. I need my INFORMATION REMOVED NOW!!!

Sincerely,

************************
Business response
07/11/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/13/2024

Complaint: 21953049

*******************************************************************

Attached the information requested by you to properly remove all my information from True People Search.com, until my information is not removed I will rejecting any intent of resolution.
Sincerely,

************************
Business response
07/16/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have recently discovered the True people search is brokering my personal information without my permission. I have NEVER given my permission for any of my personal information to be made public. I want it removed from their website immediately. Thank you.
Business response
07/09/2024
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

******************************************

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Truepeoplesearch.com is posting personal information about myself and my husband ****** on their online site as of 07/05/2024 and we like them to take it down
Business response
07/09/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
******************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/10/2024

Complaint: 21945903

I am rejecting this response because: there was no way to remove my information and we know how to do it because my husband was able to remove his

Sincerely,

*************************
Business response
07/11/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
07/12/2024

Complaint: 21945903

I am rejecting this response because: they are not making any effort to delete this information, they are asking me to find stuff and I just can't do that. They added this information to their site they should delete it.

Sincerely,

*************************
Initial Complaint
07/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Truepeoplesearch.com is posting personal information about myself and my wife ******* on their online site as of 07/05/2024 and we like them to take it down
Business response
07/09/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
******************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I asked 3 times to have myself wife and family members removed. We are now getting constant harassment because of our personal on this site
Business response
07/03/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
All of my personal proprietary information is exposed by TruePeopleSearch without my consent. This is a violation of privacy and Im now concerned about my safety. I want my private information to be removed immediately.
Business response
06/20/2024
Hello,

We are happy to assist you with the removal of your information from our website.

Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
You will need to click 'View Details' on your search result to see the 'Remove' button, which will be at the very bottom.
******************************************

If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried on-line to have this data broker to remove my information from their website. I have filled out their form four times, compeleted the verification only to see my information is still available to purchase. I want ti removed!
Business response
06/19/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Customer response
06/20/2024

Complaint: 21867078

I am rejecting this response because: I have followed their "removal steps" and my name is in the data base. I want my name our of their system

Sincerely,

*******************
Business response
06/20/2024
Hello,

We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This website *********************************** has all my, and my family personal info out there. I've had people trying to hack into my accounts using this info. HOW IS THIS LEGAL!? ***********************************find/person/pxnl0n84nn6l262nl8n42 ************************************************ should be illegal and this company should be sued!
Business response
06/18/2024
Hello,

All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

******************************************

Best regards,
TruePeopleSearch Customer Support
******************************************

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did NOT and DO NOT Authorize my personal information to be public. I am a victim of identity theft and abuse and putting my information such as my physical address and contact information online and to the public puts me in danger and at further risk
Business response
06/14/2024
Hello,

Addresses are matters of public record provided by the ************************ We cannot remove an address from showing in a search result. We can however remove your personal information from showing at that address.

If you would like to opt out your personal information, follow the instructions on our removal page.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Initial Complaint
06/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
When my phone number is searched on ******* a link to truepeoplesearch.com with my name and other personal information appears on the search results
Business response
06/11/2024
Hello,

We have submitted your listing for removal, per your request.

Please allow 3-5 business days for this to reflect online.

Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

Best regards,
TruePeopleSearch Customer Support

NOTE: TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Additional Complaint Information

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary