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Business Profile

Searchers of Records

TruePeopleSearch.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Important information

  • Customer Complaint:

    TruePeopleSearch.com came to the BBB’s attention in October 2018. A review of complaints was completed in October 2024. Complaints processed by BBB state issues with personal information being reported.

    Please visit TruePeopleSearch Privacy Policy to see how information is obtained, and if you would like your information removed, please visit Removals.

    For additional support, please visit TruePeopleSearch's Help Center.

     

Complaints

Customer Complaints Summary

  • 397 total complaints in the last 3 years.
  • 97 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to opt out of my personal information by using the ****************************************** link. However, it's a fake link that does not send out any email that allows anyone to opt out of the website.

    Business Response

    Date: 04/17/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal information on their website

    Business Response

    Date: 04/10/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my telephone number in and true people search pulled up and its disclosing all of my personal information without my permission

    Business Response

    Date: 04/10/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Person fraudulently attached to my residence address *************************************************. by True People ********** **** ******* Age 69, Born ************* Lives in **********, ** ************** I do not know and have never known this person. She has never lived at this address, never a prior owner. I am a senior citizen concerned about identity theft. I have emailed true people search and they have not removed the record from my address. I would like it removed by them. This is fraud by truepeoplesearch.com

    Business Response

    Date: 04/08/2025

    Hello,

    TruePeopleSearch has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the *************. Public records are created from a variety of sources, including census records, phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

    Although TruePeopleSearch provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so TruePeopleSearch is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

    The only way to verify the accuracy of the information provided is to contact the official state or county record holder for each record type. For example, the Department of Vital Records/Vital Statistics will carry record of birth, death and marriage, divorce.

     
    Best regards,
    TruePeopleSearch Customer Support
     

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/14/2025

     
    Complaint: 23163356

    I am rejecting this response because:  They have not removed this record from my address.

    Sincerely,

    ***** *****

    Business Response

    Date: 04/21/2025

    Hello,

    Unfortunately we do not have the ability to edit, modify or update any profiles. We are a distributor of public records and as such we can only display what we have acquired. We apologize for the inconvenience.

    Best Regards,
    TruePeopleSearch

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

     

  • Initial Complaint

    Date:03/29/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    True people search is giving my personal ********************** without my permission. I have been harassed, Vehicle stolen and threatened. I would like all of my information removed immediately

    Business Response

    Date: 03/31/2025

    Hello,

    Thank you for contacting us. This email address is dedicated to customer service inquiries and is not intended for privacy-related requests.

    If you would like to opt out, please use our Opt-Out Form, linked below, to submit your request.
    ******************************************

    We appreciate your understanding.


    Best regards,
    TruePeopleSearch Customer Support
    ******************************************

    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The True people search website has my private information including my phone number and home address. This is wrong and violation of my privacy right. Under no circumstances, this information should be public. I would like to submit this official complaint against *********** search website. They need to remove all of my information immediately.

    Business Response

    Date: 03/31/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/01/2025

     
    Complaint: 23133878

    I am rejecting this response because there was no other option on BBB aside from this to respond to the business. True people Search has requested the url of the my profile page that needs to be removed. Please find URL below and forward to True people search so they can delete my info/profile: 

    ********************************************************************

    **************************************************************


    Sincerely,

    Arjun ******

    Business Response

    Date: 04/02/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    True People Search is a SCAM. They have violated the California Privacy Law. They list my personal information on their website. When I used the information Opt out form on their website, it did not work. It simply directed me around a circle. It is frustration. I am ready to file a criminal case against them.

    Business Response

    Date: 03/28/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 03/29/2025

     
    Complaint: 23129107

    I am rejecting this response because I am not supposed to disclose my personal information in BBB correspondence.

    Sincerely,

    ***-**** *****

    Business Response

    Date: 03/31/2025

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    True People Search has my personal cell phone listed on their site. I tried, several times, to go through their record removal process but I keep getting an error page.

    Business Response

    Date: 03/28/2025

    Hello,

    Unfortunately we do not have the ability to edit, modify or update any profiles. We are a distributor of public records and as such we can only display what we have acquired. We apologize for the inconvenience.

    If you would like to opt out, please use our Opt-Out Form, linked below, to submit your request.
    ******************************************
    We appreciate your understanding.
    Best regards,

    Best Regards,
    TruePeopleSearch


    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -The website shows personal information publicly that I did not authorize to share - I followed the steps to Remove my information from their website but the process or the link does not seem to be working

    Business Response

    Date: 03/26/2025

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of a deceased relative and her family are being made public online by this company. I want it taken down. *******************************************************************

    Business Response

    Date: 03/26/2025

    Hello,

    We have submitted this listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    TruePeopleSearch Customer Support
     
    NOTE:  TruePeopleSearch is dedicated to helping you find people and learn more about them in a safe and responsible manner. TruePeopleSearch is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

TruePeopleSearch.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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