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Business Profile

Social Media Marketing

Reddit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Media Marketing.

Important information

  • Customer Complaint:

    Reddit came to BBB’s attention in March 2012. A review of complaints done in June 2024. 

    Complaints on file state concerns of restricted or account bans.

    BBB recommends users to review Reddit Content Policy and for all other support options, please visit Help Center.


Complaints

This profile includes complaints for Reddit's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reddit has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Reddit

      303 2nd Street, Suite 500S San Francisco, CA 94107

    • Reddit

      548 Market Street #16093 San Francisco, CA 94104-5401

    • Reddit

      520 Third St., Suite 305 San Francisco, CA 94107

    Customer Complaints Summary

    • 205 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently a private message I sent was flagged for hate because I stated about defending myself from people for being transgender. So 100% Reddit banned me for being trans, they hate their trans users a lot from the looks of it. So they can snoop into my private chats with another trans friend and ban me for stating I will defend myself against people if I had to and they is hate? They let people run rampant on reddit with transphobia constantly and never ever ban those people. But I state I will defend myself and its labeled as "hate" reddit really needs to learn from what is hate speech and what is defense. Besides snooping in on private chats is a huge violation of privacy on the site. I already sent an appeal, but I want a direct contact with the site.

      Business Response

      Date: 08/14/2024

      Hello,

      We confirm that this user contacted ********************** directly about their issue. 

      Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.

      Regards,
      Reddit Admin Team


      Customer Answer

      Date: 08/15/2024

       
      Complaint: 22108530

      I am rejecting this response because:

      If he actually read what I typed in my chat they will see that the way I typed it was in response to somebody using the appropriate language towards me as a trans person. You can see here in these attachments that I never used hate speech against anybody and was actually referring to myself because the person that said these words said it to me directly and I was recounting a story to another person who is indeed transgender like myself

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      User Megarockradio doxxed me on ********************** and ********************** is refusing to remove the post even after reporting several times. This user shared my full name, my address, and links to my other social media profiles. I feel unsafe and reddit is refusing to do anything about it This person also made fraudulent claims stating I am the owner of this business when i only provide IT support for them. Which has caused me to receive unnecessary harassments. " *********************************************************************************** " Please remove this post. This has caused people to show up randomly to my home .

      Business Response

      Date: 08/14/2024

      Hello,

      We confirm that this user contacted ********************** directly about their issue. 

      Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.

      Regards,
      Reddit Admin Team


    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reddit consistently exposed me to communities in which the moderators allowed and instigated cyber bullying attacks directed toward myself continuously after opening an account and trying to engage in a group chat with subreddits knifeswap and knifedeals.In both instances, I was met with the same depressed rejected actions that were highly inappropriate negative and invoked or instigated some type of online harassment.Reddit then BANNED my account after I attempted to make a new account free of any directed harassment and was removed by and automatic bot in the Reddit company.I refuse to accept that Reddit will do nothing to address the misdemeanors caused by several members doom35, watwatwatwhatu, and others connect to the group discussion posted on 8/4 - 8/5.This is an abhorrent company and the entire community is filled with cyberbullying trolls which are allowed to run their s***** groups without being checked on.What a digusting business. It literally promotes unethical practices and is a cesspit for all types of predators. It should be shutdown.

      Business Response

      Date: 08/14/2024

      Hello,

      We confirm that this user contacted ********************** directly about their issue. 

      Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.

      Regards,
      Reddit Admin Team


    • Initial Complaint

      Date:08/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried repeatedy to delete my accout. Please delete my ************************ Aka *****************************

      Business Response

      Date: 08/14/2024

      Hello,

      This user has not yet contacted ********************** directly through the correct reporting channel.

      We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.

      Regards,
      Reddit Admin Team


      Customer Answer

      Date: 08/15/2024

       
      Complaint: 22094591

      I am rejecting this response because - why isn't there an easy way to delete an account from **********************?  Why is it necessary to contact anyone from Reddit?  First, I could not find ANY information on the Reddit website that would assist in regards to closing an account.  And that is because Reddit wants to continue to collect information on each user.  Well, I would like to opt out.  I would like my account closed.  Apparently, Reddit refuses to just close my account and wants me to further waste my time in trying to close my account through **********************.  This shows what type of company Reddit is and the attitude of the employees working there.  

      Sincerely,
      River Queen

      Customer Answer

      Date: 08/16/2024

       
      Complaint: 22094591

      I am rejecting this response because:

      Original BBB complaint below. This complaint is updated due to the fact that Reddit is blocking my ability to delete my account using my accurate email address or using my original login name. My password allowed me to login to Reddit just how. Then Avatar, then Settings, then Delete Account - ********************** pop up window accepts everything then the NO OPTION TO DELETE BECAUSE THE BUTTON IS GRAYED OUT. if I was using the incorrect password or user name, I would not be able to login in at all. See attachment for Reddit website screeshot - no delete option. Original Complaint that has been closed. I have tried repeatedy to delete m accout. Please delete my account. Actual Hour 7834 Aka BoredandBoring33 Aka *****************************

      Sincerely,

      River Queen

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been wrongfully banned for being a Republican, they have silenced my voice to further their Chinese agenda.

      Business Response

      Date: 08/14/2024

      Hello,

      This user has not yet contacted ********************** directly through the correct reporting channel.

      We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.

      Regards,
      Reddit Admin Team

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created an account on **********************, signed in, username "when 2gather", and now I see no way to sign out or close the account. I don't do business that way. Please help.

      Business Response

      Date: 08/14/2024

      Hello,

      This user has not yet contacted ********************** directly through the correct reporting channel.

      We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.

      Regards,
      Reddit Admin Team


    • Initial Complaint

      Date:07/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot access my reddit account because i lost the password.

      Business Response

      Date: 08/02/2024

      Hello,

      Based on the information provided by the user, we are unable to locate a report or inquiry made directly to Reddit about this issue.

      We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.

      Regards,
      Reddit Admin Team


      Customer Answer

      Date: 08/03/2024

       
      Complaint: 22038675

      I am rejecting this response because:

      I no longer have access to the email that is associated with username: 

      Interesting_Row9514

      Please delete this account! 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reddit imposed ban of 7 days calling my ******* link to my CD playing of the *********** Piano Trio calling it hate. I filed objection with them, but they are not responding, here is the link ************************************************************************************************** Their note to me redditYour account has been temporarily banned expand allcollapse all []from reddit[A] sent 7 hours ago Hi nyviolinist,Reddit is a vast network of communities that are created, run, and populated by people like you. In order to keep communities welcoming, safe, and great places to be, everyone who uses the platform operates by a shared set of rules.Banned 7-days for hate We flagged the following as a potential policy violation:Content shared from nyviolinist on 07/20/2024 UTC After reviewing, we found that you broke Rule 1 because you promoted identity-based hate or attacks. Reddit is a place for creating community and belonging, not for attacking marginalized or vulnerable groups of people. We dont tolerate promoting hate based on identity or vulnerability, and any communities or people that encourage or incite violence or hate towards marginalized or vulnerable groups will be banned.As a result, were issuing a temporary 7-day ban on your nyviolinist account, removing the violating content, and asking you not to break this rule again.

      Business Response

      Date: 08/02/2024

      Hello,

      We confirm that this user contacted ********************** directly about their issue. 

      Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.

      Regards,
      Reddit Admin Team


      Customer Answer

      Date: 08/03/2024

       
      Complaint: 22036829

      I am rejecting this response because:
      You have NOT shown me AT ALL on what part of my *********** CD share from ******* shows or could even possibly show how my post could be as you wrote "After reviewing, we found that you broke Rule 1 because you "PROMOTED IDENTITY-BASED HATE OR ATTACKS"  Such claim is actually worse than lying, especially when you claim to have reviewed it. Show me where in my ******* share of my performance of *********** Piano Trio, there is ANY possibility where I could possibly "promoe identity-based hate or attacks" This is beyond lying on your part. SHOW ME!


      Sincerely,

      ***************

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reddit is heavily moderated by ******************************** employees that actively and aggressively ban people that try to post about Russian active measures on Reddit. The admins of Reddit are well aware that their site is largely being moderated by foreign political agitation shills and are covering it up because its providing them millions in free labor and at this point they are entirely dependent on Russian/Chinese/Indian/Iranian/etc shill farm employees. As part of their platforming of belligerent foreign fascists they have allowed for Depression Memes platforms moderated by Russians to push suicide memes and kys memes in predictable patterns that precede political events. This fall will see the highest volume of demoralization and depression content targeted at young ********* ever, it is already at higher levels now than it was when it peaked in November 2016 (in 2020 the Russian shill farm responsible, Infektion 2, was pushing antivax/antimask propaganda). Basically there is an ongoing depression/demoralization campaign going on being conducted by active geopolitical enemies of *****************, targeting children, and Reddit is knowingly platforming and protecting it. Theyre guilty of treason but thats not your department I reckon.

      Business Response

      Date: 08/02/2024

      Hello,

      Based on the information provided by the user, we are unable to locate a report or inquiry made directly to Reddit about this issue.

      We encourage the user to report the issue via our Contact Support form (****************************************************************) so that the appropriate team can review the request and respond in due course.

      Regards,
      Reddit Admin Team

    • Initial Complaint

      Date:07/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information was shared on Reddit against my will. This is a violation of my privacy. I reached out to Reddit to have it corrected but they declined my request. My personal information should be taken down immediately from their website and I do not endorse anyone posting my personal information on Reddit. I am not a government or public official so the first amendment does not count as an excuse and no company has the right to post my personal information on their website without my full consent. The website where my personal information was shared is: ********************************************************************************************************* information stating Dami should be taken down immediately.

      Business Response

      Date: 07/23/2024

      Hello,

      We confirm that this user contacted ********************** directly about their issue. Reddit reviewed their request and, if appropriate, responded to the user in accordance with our policies and guidelines.

      Regards,
      Reddit Admin Team

    Reddit is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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