ComplaintsforX Corp
Additional Complaint Information
BBB’s Business Profile for X (formerly Twitter) was created in June 2009. A review of company’s file was done in October 2023. Complaints processed by BBB concern account suspensions and lack of response from customer service.
BBB encourages consumers to review Twitters Terms of Service, https://help.twitter.com/en/rules-and-policies/twitter-rules and Twitters Help Center, https://help.twitter.com, Suspended Accounts.
The best way to reach customer service is via Twitters Help Center, https://help.twitter.com/forms, and selecting the Topic that best describes what you need assistance with.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hi,my issue is nothing compared to what this page is actually meant for but i am left with no choice but to leave a message here,i've been using x(formely twitter) for over a decade and have since then enjoyed it alot and it sort of became my personal little space. Never have i had any issue with the platform but only recent times,with the massive changes that everyone knows,do i find myself facing so many problems on the platform. I'm really disappointed as my account was getting suspended for the wrong reason as many other people does as well. Tried every ways possible to contact the x support team,filed multiple appeals but there was no response at all. It might not seem like a huge thing to some people but for people like me and i'm sure there are others out there who can relate to me as well,this little safe space with memories from the past till now has just been taken away wrongfully without any explanation or respond and we're all left hanging wondering,some with anxiety like me,concern and what not. This is just not right man. I have enough issues to face in life and this just adds on to it and it really isn't helping one bit and it's draining me so much mentally. Could you(if anyone is reading this) please relay this "appeal" to the x support team or whoever is in charge and help a poor soul out here as he really cherish his account and have declared through his multiple appeals that he didn't violate any rules and was harshly,mistakenly suspended for nothing. This is an area that x company can certainly improve on to make it a pleasant place and experience for users once again for sure. I speak for myself here but i also hope that the other users who faces the same issue like me can get the help they need too and they don't need to go till this extend like me for such a minor thing as well. I'm sorry for taking your time to read this,but please help me and the others who are facing the same issue and relay the message to their team.Thank you for your helpInitial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was suspended on 7/3/2024 for "inciting violence". My comment was that in order for ***************** to be removed off the electoral ballot in ******* and *********, he would have to be killed. This is not an endorsement of violence or saying it should happen; I was pointing out the electoral rules of those states. 5 minutes after receiving my suspension, I received a message saying my account was now locked and would be for several weeks or more. Any honest objective human review of my account can see that I am not inciting or advocating violence, but this is clearly not happening.Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account was banned on the platform for "ban evasion". However none of my accounts have ever been banned. I believe it was due to me deactivating an account I had made before and somebody reported my new account for ban evading.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My X (Twitter) account has been suspended indefinitely. I have submitted countless appeals, only to receive a boilerplate response that my appeal is denied. This account, which is my only account that I know of, was created in 2009 and has deep sentimental value. Again, as I indicated above, I have submitted countless appeals and I have never once been provided with the actual evidence of why my account is banned. The only thing I can think of is one time many, many years ago my account was hacked and many spam tweets were posted. Ironically the password leak is very possibly due to Twitters own malfeasance. I was very quickly alerted by a friend that my account was hacked and I changed the password and deleted all the spam tweets. Shortly thereafter, my account was banned. I have tried for at least 5 years to appeal the suspension, but it is clearly a very automated system. IF somebody at Twitter took a single second to look into my account they would ***** the appeal. I am submitting this complaint before I am forced to take legal action if a fair resolution is not achieved in a timely manner. My account username is @therealgrimma. I would prefer that this get redacted from the complaint. Again, this account has deep sentimental value to me.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My account was suspended permanently for violating policy regarding parody, newsfeed, commentary, and fan accounts. I stated that I was a parody account in numerous places in my profile and that I was not affiliated with the account I was a parody of. I also provided an example of another much larger parody account that I copied that was not suspended. I literally copied my profile from that account so it made no sense. I have been suspended for 2 months for not having parody in my name. Over this time, the account I copied had been suspended for the same reason and reinstated in less than 24 hours. That account has also been locked 2 additional times and asked to change the profile name and has been allowed to remain operational. So how is it that this account has gotten 3 chances to update their profile and bring it into compliance while I have received 0 chances for the exact same violation. This seems unfair. I have throughly read the rules and I understand them. I agree to keep my account in compliance. In fact I dont even plan to keep it a parody and Ive explained that in my appeals. Please help. ThanksInitial Complaint
07/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
X suspended my account for no reason.They didn't even notified me through email about suspension or the reason of suspension. I've been appealing them for a long time but they aren't respondingInitial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
So my twitter/x account which was connected with my new business/firm was suspended by twitter without any reason and explanation, I had even paid for special x services, I want my twitter account @AstraVeffil back. Its my need to grow up my business.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/13/2024, at approximately 3am (EST), my Twitter account was suddenly given a permanent suspension. I pay for their upgraded service, and my usage of the service falls well within the confines of their stated terms of service. I'm unable to make any adjustments to my account at this time. This includes adding or changing necessary personal information. Their stated reason for suspending me is "evading suspension." This is a very obvious mistake considering:1. In the many years I've had the account, I never was suspended once. I cannot evade a suspension that doesn't exist.2. I only have one account on the website, which, for obvious reasons, cannot be used to evade itself. As of now I have attempted five times to appeal my suspension on their support page but they seem to be completely ignoring me as I have not received so much as an automated response to inform me that my appeal was even received. My usage of the platform is mostly read-only, with me mainly using it as a method to keep up with others as well as like/retweet posts. I also occasionally use it as a platform to post art that I create and grow my personal brand. Nothing that I have done on the platform can even remotely be considered rule breaking, as far as I am aware. However, since I am unable to get in contact with anyone in connection with that business, I was left with little other option than to request assistance here.Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have an account with ********************** that was hacked several months ago. Despite sending multiple emails to X, they only opened a case last year (2023), Case# **********. I cannot use my account but continue receiving emails that it is being used. I kindly requested them to close the account, but they have neither done so nor responded. I would appreciate your intervention to ensure that X either grants me full access to my account without restrictions or completely closes my account and deletes all my information. Thank you for your assistance.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been on X/Twitter since 2019. I tried to log in this morning to my twitter account @magiapositions and found that my account has been suspended. I appealed but was told (immediately, via email) that I had broken the rules and the suspension was permanent. I have not been provided with the reason for my suspension, nor given a fair opportunity to appeal. As X is the worlds town square, and no rule breaking has been proven, and no appeal allowed, I have been denied my right to free speech. I wish to have my account reinstated. Pls can you help? Thank you
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Customer Complaints Summary
6,519 total complaints in the last 3 years.
2,031 complaints closed in the last 12 months.