ComplaintsforX Corp
Social Media Marketing
Additional Complaint Information
Customer Complaint:
BBB’s Business Profile for X (formerly Twitter) was created in June 2009. A review of company’s file was done in October 2023. Complaints processed by BBB concern account suspensions and lack of response from customer service.
BBB encourages consumers to review Twitters Terms of Service, https://help.twitter.com/en/rules-and-policies/twitter-rules and Twitters Help Center, https://help.twitter.com, Suspended Accounts.
The best way to reach customer service is via Twitters Help Center, https://help.twitter.com/forms, and selecting the Topic that best describes what you need assistance with.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been on X/Twitter since 2019. I tried to log in this morning and found that my account has been suspended. I appealed but was told (immediately, via email) that I had broken the rules and the suspension was permanent. I have not been provided with the reason for my suspension, nor given a fair opportunity to appeal. As X is the worlds town square, and no rule breaking has been proven, and no appeal allowed, I have been denied my right to free speech. I wish to have my account reinstated. Pls can you help?Customer response
06/26/2024
From: ************************************ <************************>
Sent: Wednesday, June 26, 2024 11:11 AM
To: ********** <*************************************>
Subject: Fwd: You have a New Message from BBB Serving ********************** and ***************************, Complaint #************,Many thanks for your prompt response.Just to advise, my Twitter/X account appears to have been reinstated.Regards,*****Sent from my iPhoneInitial Complaint
06/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My x.com account was suspended after I reported a person who was trying to scam me. This person faked that he was a part of a certain organization which I verified was not true by going to the organizations discord page and asking if he was a recruiter for the team. They said he was not and said they also reported him for his profile on x stating he was a part of the team. Minutes after I reported this person my account was suspended from a user filed complaint that I was trying to avoid a suspension. I have not had an account suspended on x.com so this was a false claim. I use this account for business and the email is ************************ and the x.com account name is @coinwendy.Initial Complaint
06/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
my account was recently hacked on the 13th of decm i was appealing a lot to get it back, and when i finally did, it seemd that my account was already suspended even though I have never ever violated any TOS. I have reached out to Twitter and there has been a response in 30/03/2024 05:38AM , saying " Your account has been restored " but it wasn't so i re-sent an appeal but i keep getting the same response, after 10 response they stopped answering my appeal and i got no response at all, even with their formal ticketing system. This is a mistake and I would love to rectify or know what happened so I can make sure it doesn't happen again. If someone hacked my account or caused this suspension, I have made sure it won't happen again by changing my password and enabling 2fa.My desired resolution is really just to get my account unsuspended, I do not endorse the hacking of my account nor did I realize that the account had violation TOS. I express my sincere regrets for not having secured my account properly.I am completely confident that it was closed by mistake or because of a third party, I tried to contact Twitter technical support for 3 years or more, but my messages were answered by automated support! I continued on Twitter for many years, during which I reached more than 150k followers, and I was surprised when i got the email from support saying " your account has been restored " but it wasn't ! idk why lying to me like this not once i got the same response email like 10 times, and after that i never got any response when i appeal. So please return my account, which I have worked for many years to reach a large number of followers with my effort and because of a third party or a mistake, it was not my fault and you know. i will response i got from X support saying my account has been respond with pics, and you can check it in your end too please i need the account my username is: @Redox44 my account email is: ***************** my account number is: *************Initial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My X account got suspended on 6/20/2024 for violent speech, which they never provided an example of, nor an original reason to suspend me. I had to reach out for context furthermore, they should've resolute this with a locked account suspension, not a full out suspension. Locked account is a timeout feature for X accounts. I had my ********************** account for 10+ years or so and this suspension is rather fishy. My X account is NCRTANDI.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My X account @ScriptUnveiled was suspended yesterday, June 20th, 2024, for reasons I am unaware of. The email associated with the account is *************************** I believe I have been suspended unfairly. I didn't know if any of the posts I made broke the roles. Please reinstate my account and I will delete the post and follow the rules and regulations wisely.Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ratio'd a billionaire and was permanently suspended for it, my money spent on twitter premium was stolen.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
my account was recently hacked on the 13th of decm i was appealing a lot to get it back, and when i finally did, it seemd that my account was already suspended even though I have never ever violated any TOS. I have reached out to Twitter and there has been a response in 30/03/2024 05:38AM , saying " Your account has been restored " but it wasn't so i re-sent an appeal but i keep getting the same response, after 10 response they stopped answering my appeal and i got no response at all, even with their formal ticketing system. This is a mistake and I would love to rectify or know what happened so I can make sure it doesn't happen again. If someone hacked my account or caused this suspension, I have made sure it won't happen again by changing my password and enabling 2fa.My desired resolution is really just to get my account unsuspended, I do not endorse the hacking of my account nor did I realize that the account had violation TOS. I express my sincere regrets for not having secured my account properly.I am completely confident that it was closed by mistake or because of a third party, I tried to contact Twitter technical support for 3 years or more, but my messages were answered by automated support! I continued on Twitter for many years, during which I reached more than 150k followers, and I was surprised when i got the email from support saying " your account has been restored " but it wasn't ! idk why lying to me like this not once i got the same response email like 10 times, and after that i never got any response when i appeal. So please return my account, which I have worked for many years to reach a large number of followers with my effort and because of a third party or a mistake, it was not my fault and you know. i will response i got from X support saying my account has been respond with pics, and you can check it in your end too please i need the account my username is: @Redox44 my account email is: ***************** my account number is: *************Initial Complaint
06/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am writing to submit a formal complaint against Twitter/X due to an issue concerning an unjust account suspension that occurred on May 7, 2023. This suspension has significantly impacted my ability to conduct business and has not been resolved despite my efforts to address the situation directly with the company.Details of the Incident:Date of the Transaction: May 7, 2023 Nature of the Dispute: I was suspended from the platform immediately following the launch of my new product. No specific violations were cited as the reason for the suspension, and I believe this action was unwarranted and has negatively impacted my business operations.Account/Order/Tracking Number: Ticket Number 0367811506.Account: *****.AGI ********************/X handler: agishaun Attempts to Resolve:I have attempted to reach out to the company through their designated support channels to seek clarification and resolution. To date, there has been no substantive response to my inquiries, leaving me without the ability to rectify or understand the reason behind the suspension.As a small business owner, the ability to use X platform is crucial for my product outreach and customer engagement. The suspension without a clear explanation or opportunity to address any potential issues is not only disruptive but also detrimental to my business.I am seeking the Better Business Bureaus assistance to facilitate a resolution. I am hopeful for a reinstatement of my account or, at the very least, a clear explanation of the reason for the suspension.Thank you for your attention to this matter. I look forward to your prompt response and assistance.Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
my account was recently hacked on the 13th of decm i was appealing a lot to get it back, and when i finally did, it seemd that my account was already suspended even though I have never ever violated any TOS. I have reached out to Twitter and there has been a response in 30/03/2024 05:38AM , saying " Your account has been restored " but it wasn't so i re-sent an appeal but i keep getting the same response, after 10 response they stopped answering my appeal and i got no response at all, even with their formal ticketing system. This is a mistake and I would love to rectify or know what happened so I can make sure it doesn't happen again. If someone hacked my account or caused this suspension, I have made sure it won't happen again by changing my password and enabling 2fa.My desired resolution is really just to get my account unsuspended, I do not endorse the hacking of my account nor did I realize that the account had violation TOS. I express my sincere regrets for not having secured my account properly.I am completely confident that it was closed by mistake or because of a third party, I tried to contact Twitter technical support for 3 years or more, but my messages were answered by automated support! I continued on Twitter for many years, during which I reached more than 150k followers, and I was surprised when i got the email from support saying " your account has been restored " but it wasn't ! idk why lying to me like this not once i got the same response email like 10 times, and after that i never got any response when i appeal. So please return my account, which I have worked for many years to reach a large number of followers with my effort and because of a third party or a mistake, it was not my fault and you know. i will response i got from X support saying my account has been respond with pics, and you can check it in your end too please i need the account my username is: @Redox44 my account email is: ***************** my account number is: *************Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
my account was recently hacked on the 13th of decm i was appealing a lot to get it back, and when i finally did, it seemd that my account was already suspended even though I have never ever violated any TOS. I have reached out to Twitter and there has been a response in 30/03/2024 05:38AM , saying " Your account has been restored " but it wasn't so i re-sent an appeal but i keep getting the same response, after 10 response they stopped answering my appeal and i got no response at all, even with their formal ticketing system. This is a mistake and I would love to rectify or know what happened so I can make sure it doesn't happen again. If someone hacked my account or caused this suspension, I have made sure it won't happen again by changing my password and enabling 2fa.My desired resolution is really just to get my account unsuspended, I do not endorse the hacking of my account nor did I realize that the account had violation TOS. I express my sincere regrets for not having secured my account properly.I am completely confident that it was closed by mistake or because of a third party, I tried to contact Twitter technical support for 3 years or more, but my messages were answered by automated support! I continued on Twitter for many years, during which I reached more than 150k followers, and I was surprised when i got the email from support saying " your account has been restored " but it wasn't ! idk why lying to me like this not once i got the same response email like 10 times, and after that i never got any response when i appeal. So please return my account, which I have worked for many years to reach a large number of followers with my effort and because of a third party or a mistake, it was not my fault and you know. i will response i got from X support saying my account has been respond with pics, and you can check it in your end too please i need the account my username is: @Redox44 my account email is: ***************** my account number is: *************
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Customer Complaints Summary
6,606 total complaints in the last 3 years.
2,052 complaints closed in the last 12 months.