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Business Profile

Sporting Goods Retail

Sportique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the middle of December 2024 I purchased a blue **** mens sweatshirt from sportique as a Christmas present. This was an advertisement on social media. It took a very long time to receive it in the mail and I was happy when I finally did. Until I opened it. I could not believe the poor quality of the sweatshirt, I couldve made it myself. I would never have spent $67.73 on such a cheaply made item. It looked absolutely nothing like the picture, which was complete false advertisement. I emailed them back-and-forth at least 20 times. After sending them my complaint, along with pictures of what I ordered compared to what I received, they apologized. I asked for a return label and they said no need to return the item they would reimburse me. Each time they did respond with saying they would refund me the full amount- then they would say there was a problem with their software so they couldnt process the refund and they were going to talk to a higher up manager- then they would say the refund has been sent and give it 7 to 10 business days. Then I would never receive it. this happened several times. I would reach back out to them, and they would say the same thing about their software being down and reaching out to a supervisor it was an endless cycle of me never getting my refund and getting scammed. Upon researching this company online reviews state that it is a scam. I feel very taken advantage of, and I want to make it known that these people are scammers. I am a single mother and spending almost $70 on a Christmas gift is a lot, but I was willing to do it for the item in the picture- not what I received.Still no refund to this date.

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on ******** for this company and it was selling football clothing. I purchased a shirt and immediately found out the company was a scam. I tried to contact the company within minutes or the order being placed. Website stated they would provide a full refund within 24 hours of placing the order. However the company ignores your emails for days before they finally respond to your concerns. Because they were not responding I had opened a complaint with ******. After filing with ******, I received an email from the company. They asked me to remove and close my dispute with ****** and then they'd refund me. However I knew this was fraud to even ask me to do so. I refused and upon further communication with the company they continued to ask me to remove my dispute in order to receive my money back. After submitting all emails to ******, I was refunded by ******. However, the company still hasn't returned the money to ****** yet. This company is clearly a scam and in asking customers to close out claims allows them to keep the money, and continue to take advantage of customers.

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were advertising items for sale at lower prices than they sell the items. You buy something, and then they say they can't ship the item at the low price paid. They take your money and don't refund you - even if they say they will. It's at best predadory pricing and, at worst, a SCAM business.

  • Initial Complaint

    Date:07/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a backpack from this company, was not satisfied with the functionality. Weve reached out to submit a return, didnt get a response. We then finally sent the product back, and now we are out the money spent and they will not rerurn our product. We have attempted to reach out several times , and ZERO response. Filed a dispute with the credit card and Sportique denied it. Very frustrating to deal with. This is outrageous and feels like theft.

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February ******************************************************************************************************************* stock. I then came across Sportique.com, which had the product on its website and said it was in stock. In fact, as of today, it still shows on the website as 'In Stock'.I placed an order through their website for this product. Per their instructions, I paid using Venmo to an entity named ****************************** The amount I sent and was charged for was $67.12. The order number I was given by them is #***-52839-SF. The email me they sent confirming the order was sent on Feb. 5, 2024.When I did not receive the item after a couple of weeks, I sent an email to them using the **************** / Contact Us link on their webpage. I referenced the order number and mentioned that I had not received the item I paid for. I never received a response.I tried sending another email a few days later, again without response.I then called the number they have listed on their 'Contact Us' page. That number is ************. After selecting for "questions about an online order" in the phone menu, I am directed to a message saying that all customer service members are busy and to leave a message. I left a message stating my order number and that I have not received the item yet. I gave a return phone number. I did not hear back from them. I called on March 13, March 15 and March 25. Each time I received the same outgoing message saying that no one was available to take the call at that time.At this point, I googled the company and came across many complaints on the BBB website.As of today's date, I have not received the product I ordered, nor have I received a refund, nor have I received any communication from them, despite emailing and calling them several times.

  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Sportique $575.00 for a Junghans ****************** watch plus $11.98 for a Route Protection Package plus tax of $46.00 for a total of $632.98 on May 2, 2024. After one week of not being provided with a tracking number or ETA for the product I called the business on Thursday May 9 and left a message which was not returned. I sent emails on May 9 and May 10. On May 10 I received a brief email that Sportique was checking to see the status of the order and reaching out to the team for an ETA ASAP. That was the last I heard from Sportique. Emails from 5/13 and 5/14 were not returned. I believe I am being scammed out of money. I paid over $600 for a watch that I do not believe I will ever receive.

    Customer Answer

    Date: 05/30/2024

    Sent: Thursday, May 30, 2024 12:57 PM
    To: info <************************************>
    Subject: Message from BBB.org     

    Re: Complaint ID: ********. I just wanted to thank you for your efforts on my behalf so far. I still have heard nothing from Sportique since the brief May 10 email mentioned in my Complaint, and I have sent numerous additional emails and made another attempt to call the business - none of which they responded to. I also wanted to say that a company has never before taken my money and not supplied what I paid for. This has never happened to me before. It really shakes the confidence in the basic trust existing between consumer and business. Hopefully the issue with Sportique can be resolved and I can receive what I paid for or a full refund. Thank you again. ***************************

    Customer Answer

    Date: 06/03/2024

    Good morning Shyan,

     

    I wanted to advise the BBB that I spoke with my bank this morning and they advised me that as of May 30, 2024, the charges have been reversed for the amount of $632.98, representing the full amount paid to Sportique on May 3, 2024. I verified the same by checking my online posted transactions this morning. This was in response to a dispute I filed with the bank around the time I also filed the BBB complaint. 

     

    So I am made whole from a financial standpoint.  I will not be doing any more business with Sportique in the future. I consider the matter closed. I appreciate the efforts of the BBB in helping me and other consumers. Thank you again for your efforts.

     

    Respectfully,

    ***************************

    Customer Answer

    Date: 06/03/2024

    Thank you, *****. I appreciate it.

     

    ****

  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on December 2023 Order #***-52333-** for an amount of $190.17 Order arrived broken on December 24. Contacted the company and was told a replacement was on the way. Promise restated in a Jan 6 2024 email. Since then, nothing: no responses to numerous emails and voice messages left.

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order (#***-52579-SF) on ************************************** on 12/31/23 and the estimated order delivery was 1/6/24. I still haven't received my order and the seller wasn't responding to emails, chats, or phone calls. I finally heard back on 2/12/24 and requested a refund, but the seller hasn't followed through and the response looked sketchy. I also did some research and found that other buyers had similar negative experience with this seller on *******************************************************.

    Business Response

    Date: 03/05/2024

    Customers item was on backorder and is arriving in March. We notified the customer. We can either issue a full refund or ship their item when it arrives in stock. (It is furniture that is on backorder)

     

    Thanks!

    Customer Answer

    Date: 03/13/2024

     
    Complaint: 21308828

    I am rejecting this response because: the business had offered a complete refund in February and have never responded or acted on it despite me following up on it four times (please see attached). Then the business responded to my March 2 email on March 5th offering a refund again, without any acknowledgment of the previous requests to issue a refund. I will accept the response from the business after they issue a refund. 


    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a media unit on 12/23/23 with estimated delivery of 12/30/23. Due to the holidays I assumed the shipment would be delayed. I reached out via chat on 12/28/23 to obtain a tracking number and received no response. I left a voicemail and sent an email on 1/2/24 for status of my order requesting an estimated shipping date/number and requested a refund if the order would not but shipped in a timely manner with no response. I emailed again on 1/6/24 requesting to cancel the order and obtain a refund. I received a response from ***** on 1/7/24 stating the order was ready for dispatch and a tracking number would be provided shortly. However, no tracking was provided. I emailed again on 1/10/24 requesting tracking/estimated date of shipping with no response. I received an odd email on 1/13/24 asking if I had received an email requesting additional info. No such email was received and it was not in my junk folder. I emailed back 1/13/24 asking what additional info was needed with no response. I ordered using Shop app so they should have all needed info. I emailed again on 1/20/24 with no response. Cancellation/refund has been requested numerous times. Today is the 30th day from when the order was placed with no resolution. $1746 is a lot of money to spend on an item I have not received. I want my money back an no longer want to do business with this company. My order number is #***-52511-SF. I regret not reading BBB reviews prior to my purchase. This company appears to be fraudulent to scam money out of consumers.

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them on 12/12/2023 and received an email confirmation. Product has not even shipped and I was charged for it on the day it was ordered. I wrote it off as a holiday delay and didnt think much of it until 12/22 when I sent my first email. No response so I emailed again with no answer on 12/29. Not too long after I tried calling and left a voicemail with all pertinent info and did not receive a response. Ive also used their contact form submission a couple times with no answer to that either. The last contact I made was by voicemail again this week. No response.

Sportique is NOT a BBB Accredited Business.

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